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The Hatch Chile Store Reviews

4.7 Rating 10,906 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will send a review after I receive my order. So far I am still waiting.”

Posted 2 years ago

“Have not received order”

Posted 2 years ago

“Still waiting on my ORDER!”

Posted 2 years ago

“Ordered diced green chili early October . Mid November called on it and we’re informed they ran out and couldn’t fill the order. No way to run a business.”

Posted 2 years ago

“I have not received my Chile, yet!? Sam”

Posted 2 years ago

“i havent receive my order yet or any communication”

Posted 2 years ago

“Still waiting for my “pre-order” that was placed on 9/26 I placed my “pre-order” for 10lbs of chopped green chilies on 9/26. On 11/16 I sent an email saying that I still hadn’t received my order and got a reply saying pre-orders were being filled by a first come, first serve basis starting on orders placed 9/17. Then on 11/24 I get another email asking me “how am I enjoying my order?” and to leave this review. So obviously if I’m receiving that email, even Hatch Green Chili Store thinks I should have received my order by now. I decided to do another follow up on my order and spoke with one of the customer service reps. He proceeded to tell me that they “ran out” of all the chopped green chilies…okay??…well I placed my order 2 months ago. How come I had zero communication about this from your company until I followed up, not once but twice? He offered me whole chilies and $15 back as a replacement. No thanks. I personally feel as if my order was dropped and no responsibility was taken on your company’s part. So much for placing a “pre-order”. Now I’m just hoping that I’ll get my chilies before Christmas.”

Posted 2 years ago

“I have not received my Chile that is the down side of it it has been 2 months. Yes I would like that. I want them hot. Not mild . Thanks.”

Posted 2 years ago

“Have not received my shipment yet. Status?”

Posted 2 years ago

“Placed order 150421 weeks ago, still have not received the product and not email update.”

Posted 2 years ago

“I never received what I ordered”

Posted 2 years ago

“We have not received our order.”

Posted 2 years ago

“I LOVE your Chili’s, but I haven’t received my order that I placed in September!”

Posted 2 years ago

“I haven't received my green chili's. I ordered 20 pounds and have received none.”

Posted 2 years ago

“More than a dozen of the Chili’s were rotten. The bottom of the box was wet from the rotten chilies. I called the company to advise the condition of the order. The rep said to send photos. I decided I will never order again.”

Posted 2 years ago

“I placed an order several months ago for 5lbs of roasted, chopped, frozen green chile and a month or so later I received a box of fresh unroasted chiles. I chatted with someone online about a month ago and they said it was a mistake and they would send the frozen chile, but I still have yet to receive it.”

Posted 2 years ago

“I ordered 5 lbs of fresh red sandias received them 5 days after shipped out. Were half rotted I did salvage almost half. Should have been an ice pack or gel pak in box Poor shipping method on that”

Posted 2 years ago

“0rdered, what I thought was supposed to be 30 lbs. received 5lb. Dievey was supposed to be on a Tuesday but was delivered on a Saturday afternoon, 3 days earlier. Which is good but no one home. Open then ,, more half was already ready sweaty and damp. Was already on the decaying mode. Ruined. To to the dumpster. Thank You Ed De La O”

Posted 2 years ago

“If I were reviewing the "store", it would be 5 stars. The problem is that the "hot" chiles I ordered had less flavor than a green bell pepper. I was told that due to heavy rain during September, the peppers got a more mild flavor. According to my 5 co-workers, the peppers had no flavor. Next time, order in July was what I was told, and will try that !!”

Posted 2 years ago

“My chiles were in poor condition, 30% rotten and unusable”

Posted 2 years ago

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The Hatch Chile Store is rated 4.7 based on 10,906 reviews