The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 10,914 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 10,914 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

1538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One box arrived out of two with loose chilis- 2 rotted. No written classification if they were medium or hot. I suspect they were not even 5 pounds (I ordered 10). Remove me from future emails. Terribly disappointed! Julie Lizotte 02719”

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Posted 2 years ago

“Never recieved them. If there was a zero stars i would give them 0”

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Posted 2 years ago

“I have never received my chili”

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Posted 2 years ago

“bought it, got it, roasted about 15 pieces. nice. gave some to my daughter, a few to two of my neighbors and all's well... until... my neighbor told me i could have bought them down at my local tommy thumb for 1.99/lb. i kinda felt like i'd been flim-flammed but that's on me. won't recommend. product good, price- not so much.”

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Posted 2 years ago

“I have not received my order or any communication. of chilis.”

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Posted 2 years ago

Hi Rodney, Thank you for reaching out to us about your order! It looks like it has been delivered successfully. If there were any issues with your order upon delivery, then please don't hesitate to reach out to us so that we can discuss the resolution process. We appreciate you being a customer of the Hatch Chile Store, and we hope you are enjoying your chile! -The Hatch Chile Store

Posted 2 years ago

“Havent received the order yet?? If it was delivered it went somewhere beside to my house. Order was placed on the 16th and haven't seen it yet!!”

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Posted 2 years ago

Hi Tamy, Thank you for reaching out to us about your order! It looks like it has been delivered successfully. If there were any issues with your order upon delivery, please let us know so that we can discuss the resolution process! We hope you are enjoying your Hatch Green Chile. -The Hatch Chile Store

Posted 2 years ago

“No trying to figure out how to dispose of them”

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Posted 2 years ago

“I have been roasting chili for years and years. And buying on line from Hatch Chili when I cannot get chili locally. This was by far the worst chili I have roasted. The skin stuck and the flesh was shriveled. What little I was able to get was not very hot.”

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Posted 2 years ago

“No chili delivered here. Wrong again. Paid but no Chili! Jbm”

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Posted 2 years ago

“My order was canceled without being notified until I asked. Very disappointed.”

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Posted 2 years ago

“Never received m order”

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Posted 2 years ago

“Never did get my order of chiles so I want a refund!”

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Posted 2 years ago

“I HAVE NOT RECEIVED MY ORDER”

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Posted 2 years ago

“Hopefully, my order will still be fulfilled. As of right now, it hasn't. I'll update my review if it gets fulfilled.”

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Posted 2 years ago

“Still waiting for my chili, can't write anything cause I don't have my yummy chili, but once I get it I'll be fat and happy to write something :)”

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Posted 2 years ago

“I would love to enjoy my order of Big Jim's Chilis, but I never received them, and I never received a notice that there was a problem. The only way that I know there was a problem is because I checked the tracker on the shipment. And it has been over two months since I placed my order. So yes I will be contacting someone as to getting my money back or getting my order.”

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Posted 2 years ago

“While the online process of ordering chopped frozen green chile was satisfactory, I received red chopped chile, which was totally warm, (dry ice gone and I was at home at the time of delivery.) After communicating with staff, I was not satisfied with the solution. Blame was placed on me. I have choices and will consider taking my business elsewhere.”

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Posted 2 years ago

“O paid for 2 day shipping, their solution was to credit me 9 dallors for it being late and 6 dallors for having 18 bad peppers. Smiths Food & Drugs will roast 25 lbs for $19.99 in select days. People are far better off doing to them than this outfit.”

Helpful Report

Posted 2 years ago

Hi James, We have done our best to ensure quality customer service for you regarding your order for 25lbs of Medium Fresh Hatch Green Chile. After one of the phone calls that you had with our Customer Service Manager, we gave you a store credit to compensate for FedEx delivering your package 1 day late. You paid for 2-Day and it took 3 days to arrive, so we credited you the difference for the shipping cost. This credit was issued so that you could apply it to a future order of Hot Fresh Hatch Green Chile, as you specifically requested. We also issued you a partial refund to compensate for the amount of chile that you received in poor condition. You ordered a 25lb box, which would be approximately 250 chiles. Given that 18 of them were bad, you lost 7.2% to spoilage. We issued a 10% refund for this spoilage. You verbally confirmed that this resolution was okay with you. All of our calls are recorded automatically, and we have replayed the recording to verify this. We have offered several solutions to ensure that you are compensated for the issues with your order. We have also asked what more we could do for you, as we always welcome customer feedback regarding our resolution processes. Any feedback we receive is appreciated and carefully considered. Thank you for being a customer of the Hatch Chile Store. We wish you all the best in the future. Respectfully, The Hatch Chile Store

Posted 2 years ago

“My experience has not been good. Shipment never arrived and company will not respond to my messages.”

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Posted 2 years ago

Hi there, We currently are experiencing a high level of volume of customer service as it is our highest point of chile season. As I see in our records, I see here that we were able to resolve your issue at the time. We do apologize about this inconvenience

Posted 2 years ago

“This is by far the worst company to do business with. 18 of my peppers were either ROTTEN or VERY WILTED! Which would be about 3-4 pounds worth. Instead of shipping more peppers as an honest business should to keep their customer happy. Their solution was to give me 10% off my next order. Why would some want to do business with people who couldn't get it right the first time. I just want my money put into my account for the lost goods.”

Helpful Report

Posted 2 years ago

Hi James, We have done our best to ensure quality customer service for you regarding your order for 25lbs of Medium Fresh Hatch Green Chile. After one of the phone calls that you had with our Customer Service Manager, we gave you a store credit to compensate for FedEx delivering your package 1 day late. You paid for 2-Day and it took 3 days to arrive, so we credited you the difference for the shipping cost. This credit was issued so that you could apply it to a future order of Hot Fresh Hatch Green Chile, as you specifically requested. We also issued you a partial refund to compensate for the amount of chile that you received in poor condition. You ordered a 25lb box, which would be approximately 250 chiles. Given that 18 of them were bad, you lost 7.2% to spoilage. We issued a 10% refund for this spoilage. All of our calls are recorded automatically, and we have replayed the recording to verify this. We have offered several solutions to ensure that you are compensated for the issues with your order. We have also asked what more we could do for you, as we always welcome customer feedback regarding our resolution processes. Any feedback we receive is appreciated and carefully considered. Thank you for being a customer of the Hatch Chile Store. We wish you all the best in the future. Respectfully, The Hatch Chile Store

Posted 2 years ago

The Hatch Chile Store is rated 4.7 based on 10,914 reviews