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The Hatch Chile Store Reviews

4.7 Rating 10,914 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,914 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 5 star review on 15th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1538

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I told you they were rotting on arrival. You wanted a picture, but I had already thrown them out. I've never received them in that condition before. I thought pre-ordering and guaranteed freshness would eliminate that. That's what I get for guessing. Have a nice day.”

Posted 2 years ago

“Haven't received it”

Posted 2 years ago

Hi Lydia, I looked into your order, it looks like it contains our mild fresh hatch green chile. Unfortunately, our mild green chile is not quite ready to be picked. We hope to be able to start fulfilling our mild orders in the next few weeks. However, I assure you that good things come for those who wait! We appreciate your patience. Thanks, The Hatch Chile Store

Posted 2 years ago

“The 25lb batch ..I roasted properly as I always did in the past..this time I was disappointed...no meat on the chilies...90% had to go down the garbage disposal...thnx hatch chilie company...”

Posted 2 years ago

Hi David, It looks like this is the first time you've placed an order with us and didn't reach out to our customer service team about this issue. You did email in on 7/19 to let our customer service team know everything arrived in good shape. I took a look at the photo you posted. It looks like the chile was roasted at a low temperature for a long time. This causes the skin of the chile to cook rather than blister. Since the skin never blisters, it does not release. Typically when roasting chile, you want to roast it at a very high temperature very quickly—that way, the skin blisters and easily separates from the pod. To aid in the peeling process, we recommend placing the roasted peppers (while they are still hot) in some kind of sealed container. This allows steam to build up and makes the skin easier to peel off. I'm afraid we cannot offer you a free reshipment as the chile was in no way spoiled or damaged. What I can do is send another box if you are willing to cover the cost of shipping. We understand mistakes happen, and we all need to get our Hatch Green Chile fix :) -The Hatch Chile Store

Posted 2 years ago

“Sent with minimal dry ice and thawed completely after one day on the shaded porch Moreover, the company takes no responsibility for delivery so don’t order unless you plan to be home to receive the package in person (and you won’t know exactly which day). The dry ice was clearly not enough to last the five day shipping transit.”

Posted 2 years ago

Hi Bryan, We apologize for the inconvenience. As we try our best to provide exceptional service, some factors like shipping and handling are outside of our control, and issues like this can happen. It looks like you never replied to our email offering you a reshipment or refund. With the lack of communication, we could not proceed with correcting the situation. Thanks, The Hatch Chile Store

Posted 2 years ago

“I responded to your Father's Day promotion and ordered Chile rellenos for my husband on Monday, June 14th. I live about 3.5 hours drive from Hatch. I expected to receive my order by Saturday, June 19th, at the latest. On Wednesday, June 16th, I received a FEDX alert telling me they would be delivered on Saturday, June 19 and they were coming from West Sacramento, CA! Whaaaat!?!?!? I thought I was ordering a New Mexican product. I emailed and a gal explained your shipping system to me. Well, I finally received my order on Tuesday, June 22. All the dry ice had melted and the rellenos were thawed. We tried to heat them up and eat them and they were AWFUL! We threw them out. I did receive a prompt refund. Your shipping system may benefit people from afar but clearly is not designed for New Mexicans. I will never order from you again.”

Posted 2 years ago

Hi Barbara, We apologize that you received your chile rellenos thawed. Since it was a delay on FedEx's end, it is absolutely outside of our control. However, it sounds like we made the issue right, by giving you a prompt refund. Our main customers are those who do not have Hatch Green Chile and products readily available like we do here in New Mexico. Do not worry about shipping from California and Ohio, all of our products are directly from the Hatch Valley. We are a small family business that takes great pride in our contribution to our local community. Reviews like this really hurt businesses like ours since it is about a negative experience with FedEx's shipping delays. Thanks, The Hatch Chile Store

Posted 2 years ago

“Just to let everyone know you can buy these tamales at Walmart for ten dollars a dozen!! This company is a rip off! Please let me post this!!!”

Posted 2 years ago

Hello, I'm a bit confused here. All of our tamales are made by our sister company, Amigo's Mexican Foods. Their tamales are not found in any grocery stores or chains in the US. Thank you, The Hatch Chile Store

Posted 2 years ago

“Haven't received it yet.”

Posted 2 years ago

Hi Michael, I am so sorry! It doesn't look like you reached out to our customer service team about this issue. I took a look at your order, it was placed on 5/25 and shipped on 5/26. The FedEx tracking number shows "Pending" which is the FedEx code for lost. I am so sorry, every now and then FedEx does lose a package. I've gone ahead and set up a reshipment for you, it will go out early next week. If you ever have an issue with an order please reach out to our customer service team via email at support@hatch-green-chile.com If we don't know about the issue we can't correct it :) Thanks, The Hatch Chile Store

Posted 2 years ago

“The freeze dried Chile is a waste of time and severely over priced. Total waste of money.”

Posted 3 years ago

Hi Louis! I am so sorry you were unhappy with the freeze-dried chile. Would you mind providing us with a bit more info as to why? Was it not as flavorful as you expected? Did you not like to texture? We are always looking for ways to improve our products, and the best way to do so is by using customer feedback. Thanks, The Hatch Chile Store

Posted 3 years ago

Hi Louis, I wanted to reach back out again. We truly want to provide each of our customers with excellent products and customer service. Would you please provide some feedback as to why you were unhappy with the freeze-dried chile? We would also like to provide you with a 20% off coupon for your next purchase if you would like to try another one of our products. Please reply to this email for the code. Thank you, The Hatch Chile Store

Posted 2 years ago

“I ordered two dozen Chile Riano‘s, first ones arrived spoiled, they sent another order out and again spoiled. They sat in the local FedEx office for three days before being delivered, so no mystery why they had ruined. They should be shipped out on a Monday, therefore should arrive on a normal business day, the shipping dept. has NO regard for timely delivery .”

Posted 3 years ago

“Items ordered not received and email requesting resolution came back as order was correct. I received double of items and no delivery of other items ordered”

Posted 3 years ago

Hello Ruth, I am taking a look at our records and see that on 4/16 you reached out to us letting us know of this issue, to which we responded on 4/17 for further details and clarification. On 4/21 you responded back, to which we responded on 4/22 asking for you to send us photos of the double orders so that way we could file a claim with our shipping team and set up a reshipment for you as stated in our company policies. After 4/22 we have no received any response from you which did not permit us to set up a reshipment. If you could please send us over some photos of the double product to our support team at support@hatch-green-chile.com we are more than happy to set up a reshipment. Thanks, The Hatch Chile Store

Posted 3 years ago

“Having lived in SW New Mexico I had the good fortune to enjoy AUTHENTIC rellenos. I ordered rellenos and red tamales - excellent tamales but the rellenos had almost no cheese filling. Very disappointed for the cost vs value.. My wife makes a better relleno than yours!”

Posted 3 years ago

Hello Glen, I apologize for this inconvenience. We strive to serve the best products we can. We would be more than willing to help you out. In order to do that we always recommend taking pictures of the product and sending them to our support team. We are always here to help but we can't unless you contact us. You can email us at support@hatch-green-chile.com and we can try to help with this issue. Thanks, The Hatch Chile Store

Posted 3 years ago

“I ordered two 3 ounce containers of mild green chile and received one 3 ounce container od hot green chile. Two emails and thred phone calls later I feel battered and abused. Ivhave cancelled my accojnt at this unpleasant and incompetent store. I have informed my friend who recommended it of the fiasco this has been.”

Posted 3 years ago

“I have been a customer for many years even prior to the current owner. I recently ordered 12 jars of Mild red sauce. When I received the email confirmation I saw that you were shipping Hot not Mild. I called immediately which was 36 hours before you shipped and asked to cancel or correct the order. My request was refused. I will never order from these people again.”

Posted 3 years ago

“Customer service poor.”

Posted 3 years ago

“Sadly we are very disappointed. I wish we hadn’t ordered so much. We ordered 25 pounds of extra hot and not only do they have absolutely zero heat they have very little flavor. I don’t know if we received mislabeled product or what. When I roast our and freeze them, we don’t lose any flavor or intensity, if anything it’s the opposite. We have used 1 pound and have 24 to go. With any luck we just got a mislabeled baggie and the others will be right but what are the chances.”

Posted 3 years ago

“I have written reviews before and always given you a 5 star, however, when I received my last order one of the jars had broken and salsa was on the other jars and it was a mess. I reached out because your website guarantees worry free shipping. I never heard anything. There was poor packaging (one little piece of bubble wrap) and I even took a picture of what it looked like when I sent the email. I am disappointed in your customer service and will be cancelling my monthly order.”

Posted 3 years ago

Hello Lisa, I do apologize to hear this. I took a look in our records and it looks like the last time you reached out to us was back in April of 2020. Did you use a different email? Did you reach out to the Hatch Chile Store or The Fresh Chile Company? We would love to assist you and correct this matter at hand. Please reach out to us at support@hatch-green-chile.com and we are more than happy to help.:) Thanks, The Hatch Chile Store

Posted 2 years ago

“Chilis were very mild, very little cheese. Best way to reheat them seemed to be deep frying...if I was going to deep fry I would make my own with more cheese and hotter peppers!”

Posted 3 years ago

“Horrible, horrible flavor. My family had been waiting to have red chili enchiladas but I dumped the whole jar down the garbage disposal after one taste- the strong taste of overcooked onion, not chili.”

Posted 3 years ago

“Very disappointed! The chili quality is no better than anything out of a can!! I lived in NM for 34 years and I know roasted green chili.”

Posted 3 years ago

“I want to return product for a full refund. Lived in NM for over 50 years. Always bought Hatch. This is the first year I bought on line. The absolute WORST experience with Hatch green chili in my life! Bland, no taste, no heat whatsoever! Not only can I not use this substandard product, I will not because of the embarrassment. My entire family was shocked and disappointed. What happened to your company?”

Posted 3 years ago

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The Hatch Chile Store is rated 4.7 based on 10,914 reviews