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The Hatch Chile Store Reviews

4.7 Rating 10,898 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,898 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 16th May 2024

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1536

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first order, and I paid for guaranteed shipment. When I received my chiles, numerous ones were rotted and slimy. I was not pleased as I was advised by The Hatch Chile Store that expedited shipment would guarantee freshness. It did not. Wholly DISAPPOINTED WITH MY ORDER.”

Posted 2 years ago

“The entire Chile stock came in the Box were ROTTEN and dumped in the TRASH.”

Posted 2 years ago

“No flavor at all!!!”

Posted 2 years ago

“box was melted at door not cold yucko”

Posted 2 years ago

“Still haven’t received my Chile…,”

Posted 2 years ago

“I have not received my order yet.”

Posted 2 years ago

“Just received 10 pounds of medium chile. It was supposed to ship mid august but did not ship until mid September. I have ordered from this company multiple times over the years and the medium always has some variation from mild to hot but with good flavor no matter the heat. This batch - nothing. Zero heat whatsoever and zero flavor whatsoever. Utterly disappointed. Maybe they weren't ripe enough yet? Maybe I was shipped mild by mistake? Were these outsourced from somewhere else? I spent the weekend roasting and peeling, but I am debating whether I want to go to the trouble of vacuum sealing and freezing these or just chuck them out. A month ago I bought a pound of green chile from a supermarket. It had heat and was tasty. I wish I had just loaded up 10 to 20 pounds from the supermarket. This may be a harsh review as I have generally always had good reviews for this product and company and Covid seems to have somehow screwed up everything, but when you are a near annual customer and spend months anticipating some awesome green chile only to be utterly disappointed, well, I feel I should let the HCS know about it.”

Posted 2 years ago

“I was very disappointed in the chilies you sent. I ordered HOT and the ones you sent were mild, very, very mild. No taste at all. Won't be making that mistake again!”

Posted 2 years ago

“I bought these because of the green chile. That is practically not existent. These tamales are literally chicken broth flavored masa. Chicken barely there also. I come from Calif and am part Mexican. I also have a LOT of family in Albuquerque. These tamales are a HUGE failure.”

Posted 2 years ago

“So far, I have received my Chile yet.. I received a partial order and received excuses for not receiving the product. On top of that there was no offer to discount the order to maybe send an extra 5 lbs or something… my issue is that I prepaid and you’ve had my money for an extended period of time now - and, I’m still waiting for the Chile.”

Posted 2 years ago

“I hate to leave a review even. I sent 2 emails to your customer service because there were so many rotted peppers in the first box I received. The whole box made my kitchen smell like rotten peppers instantly. The second box came and I almost just threw the whole box out. It was dripping. The box was opened, not even sealed. It was awful. I was so disappointed. I was so excited to get them and was just expecting to love them. I still have not heard back from customer service.”

Posted 2 years ago

“Never received the chiles.”

Posted 2 years ago

“I was very disappointed in my order of green chili and cheese Tamales. They were over salted and over steamed. Steamed to the point of husk looking dark brown to black. I appreciated the delivery as it was very time efficient. That was the only positive part of my order. Very very disappointed with my Hatch order. Gary Mellor”

Posted 2 years ago

“Haven’t even received my chile yet.”

Posted 2 years ago

Hi Taylor, Thank you so much for reaching out to us regarding your order for Roasted Hatch Green Chile. We are currently out of stock of this product, and we won't be able to restock until later in the fall once we are ready to roast this year's crop. We are very sorry for this issue. We are hoping to be restocked around mid to late September. With that being said, there are a couple of options for your order. 1. We can place your order on hold until we are restocked in this product, and then we will fulfill it as soon as possible. With this option, we would issue a 10% refund for the inconvenience of this delay. 2. We can cancel and refund your order, then you can place a new order once we are restocked. Please let us know how you would like to proceed! Again, we apologize for this inconvenience. We look forward to hearing back from you! -The Hatch Chile Store

Posted 2 years ago

“Where's my chile??? I haven't seen it yet and getting antsy. I received my red chile sauce, but not my 25 pounds of XXHOT green chile.”

Posted 2 years ago

“When i received my order from Youngstown, Ohio, thawed out completely , I was extremely upset. When I cooked up two of the rellenos up I was totally ashamed of the product because it had absolutely NO taste and NO bite. I grew up in Sant Fe and had bought chili from Hatch every year. I would be ashamed to sell this as Hatch Chili. Sorry, but you will never get another order from me and I will let all of my NM friends and relatives about it. This is a disgrace to the history of Hatch chili.”

Posted 2 years ago

“I NEVER RECEIVED IT!!!!!! If you want my business, send me my order!”

Posted 2 years ago

“This was the worst box of chilies I have ever seen . Very disappointed - they were old , wrinkled and some had soft rotten places . I would think you would either refund me or send me a new box with good chili's , the way they should have been sent to begin with ...”

Posted 2 years ago

“My order was delayed by Fed Ex and when they reached their destination they were ruined.”

Posted 2 years ago

“I received my shirt and jar of chile great 👍. I never received my 60.00 of Chile I bought, so they refunded me the 60.00 and that's it.”

Posted 2 years ago

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The Hatch Chile Store is rated 4.7 based on 10,898 reviews