The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,731 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,731 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 19th December 2025

1771

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered "Big JIm" fresh green chile from your store and found it to be extremely mild and without taste, that is, not what I am used to. Therefore, I went to my local H-E-B and bought the same and it had flavor plus just the right amount of heat.”

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Posted 1 year ago

“Your web site was easy and user friendly and the chili is great….thank you”

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Posted 1 year ago

“Amazing flavor as always.”

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Posted 1 year ago

“I received my box in excellent condition. I could smell the chile right away and couldn’t wait to get the box inside so I could roast them. It was a few days before I could roast them all and they kept very well for the three days I had to store them before I could roast them all. I’m very satisfied.”

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Posted 1 year ago

“the chili i got this year I had more bad chili than the past two years. The last two years, I only had two bad chilis that were rotten. This year I had 25 bad chilis. But, I do know it was hotter this year in New Mexico and my box was seeping a little from the chili that was bad. Overall, the taste of the chili is great. I will order next year and hopefully next year I won't have many bad chilis. Thank you”

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Posted 1 year ago

“I have always loved hatch Green chili”

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Posted 1 year ago

“I was one of the customers that UPS messed up. You sent a second order and it came on time. The quality was outstanding. I shared part of my order with two other families and eveyone was delighted with quality. I think you have at least two new customers in the futhuer.”

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Posted 1 year ago

“First order was delivered late and was partially spoiled. After sending an email to company they were quick and friendly. Tgey sent 10lbs to replace the spoilage in last shipment. Chile was great 👍!!! Good flavor and very hot. Made chile rellenos. Miss my home state of New Mexico”

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Posted 1 year ago

“So we had a problem but they fixed it promptly they were good to work with”

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Posted 1 year ago

“Chile order arrived in perfect condition.”

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Posted 1 year ago

“These were sent to my nephew. He loved receiving them. (3 peppers were inedible.) He processed them quickly and put in the freezer. Next year I will double the amount! Yes, from New Mexico and Virginia, we ate 100% satisfied.”

The Hatch Chile Store 5 star review on 19th August 2024

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Posted 1 year ago

“I was amazed at how quickly my order arrived. The shipping box, the fresh chiles delivered right to my front door...perfect! I couldn't be more pleased.”

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Posted 1 year ago

“Great support and care of service”

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Posted 1 year ago

“Perfect again, not a single bad one.”

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Posted 1 year ago

“Mediums too medium. Should have bought hots. Good fla or though.”

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Posted 1 year ago

“Arrived on time and was fresh !! Roasted the Chile ( lumbre x hot. . the taste was incredible.. Thank you Pam with my order. Will be ordering next year too..”

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Posted 1 year ago

“Still waiting for a notice that replacement peppers have been sent to me, and when to expect them.”

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Posted 1 year ago

“Excellent customer service and green chili!”

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Posted 1 year ago

“Besides having fresh, delicious green chile and super fast shipping, The Hatch Chile Store has amazing customer service. I usually order 25 pounds for the freezer. I feel so lucky to be able to have this stuff year-round... and to experience the smell of roasting chile all the way across the country. It never fails to bring back sweet memories of living in the 505!”

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Posted 1 year ago

“One of the boxes of chiles arrived spoiled. They shipped a fresh one right away which arrived in great shape. They were super helpful and easy to work with.”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,731 reviews