The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just moved to southern Missouri and could not find frozen green chili's anywhere. Thank goodness for a Facebook ad that steered us to The Hatch Chili Store. I make my own green Chile and canned chilies are not the same. When we received the shipment we immediately opened the box and they were still frozen. We highly recommend their business and green chili. Will try some of their other products in the future. Chris”

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Posted 1 year ago

“Broad selection of unique Hatch Chile-based products. The freeze-dried salsa is amazing as are the Red Chile Pecans. Looking forward to steaming up some of the Cheese- Green Hatch Chile tamales. Unfortunately the Chile Rellenos just don't cook up well in my air fryer: very bready dough that never crispens and waaaaaaay too many seeds inside. Just inedible. That $70 would've been better spent on more tamales, maybe the delicious-sounding Pork ones.”

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Posted 1 year ago

Hi Shari, Sorry to hear that you did not like the rellenos. Do you still have some? If so, I recommend giving them at least 15 minutes outside of the freezer to defrost, then pan-frying them or baking them in the oven. This might help to cook them more thoroughly. Please let us know if there is anything else we can help with! The Hatch Chile Store

Posted 1 year ago

“I bought a wreath to hang on my front door and it’s great; will last for years. And I ordered chile rellenos for our families big Mexican dinner on Xmas eve; they were delicious!”

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Posted 1 year ago

“I used the Hatch Red Chile Sauce this year for my posole. I didn’t have time to rehydrate chiles. The sauce is heavenly ! I also used red Chile tortillas for stacked enchiladas . Both are now a staple in my home. Those tortillas are simply delicious . Just a tiny bit of heat but not too much for those in my home who can’t handle much heat.”

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Posted 1 year ago

“Ordered 3 products and have tried 2 so far. 1: The green chile cheese tamales had absolutely NO CHEESE in them and not as much chile as I had hoped for. They were extremely dry and the masa stuck to the husks and completely fell apart. Very disappointed. Description mentioned gooey cheese - and we got none at all. 2: Chile rellenos - much better than the tamales but still not what we had hoped for. Good amount of cheese, chiles were fine but way too much breading and it was soggy on the inside. We cooked per instructions in the airfryer and actually added 4 minutes to the time but breading still not cooked. 3: frozen green chiles - not expecting any issues with the straight chiles. Will not purchase tamales or rellenos again.”

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Posted 1 year ago

“Chile arrived on time still frozen. Great chile, great customer service”

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Posted 1 year ago

“I got the Chile Rellenos because I have enjoyed them in the past. It seems that they changed the recipe as the dough coating was much heavier and doughy than it was previously. I didn't enjoy them that much.”

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Posted 1 year ago

“I ordered the hatch green chile pack of 4 and got the hatch chile rellenos instead.”

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Posted 1 year ago

Thank you for providing honest feedback. We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“We got a beautiful ristra in time for Christmas. My wife loves it.”

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Posted 1 year ago

“The tamales are delicious! Shipping was very fast. A great experience!”

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Posted 1 year ago

“I’m so sad that this order was never received. I placed it on December 2 and it finally shipped a week ago. It is stuck at the facility now. This was meant to be a gift for my dad.”

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Posted 1 year ago

“We are a repeating buyer. We use this chili’s in recipes, add as a topping to tamales, etc. the flavor and spice this brings to our meals is phenomenal. If you haven’t tried, stop procrastinating and do, you will not regret. We buy the xhot.”

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Posted 1 year ago

“Man, this stuff is good. I just cracked open the red and green blend and spooned it out right into my mouth. We are having burgers tonight and I may go through half of this jar with 1 burger. I can't wait.”

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Posted 1 year ago

“Customer Service was excellent. I also recieved a follow up call on the order and e-mail. Thank you”

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Posted 1 year ago

“We love the red & green chile mix. Amazing fresh flavor, the kind of flavor that you always want to have on hand. ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Super product at a very good price, the best”

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Posted 1 year ago

“Arrived still frozen, no ice left, so all good!”

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Posted 1 year ago

“The Hatch products are excellent, especially the fresh and frozen green chilis. There does seem to be an opportunity for the company to improve the order-packing process. Received my latest order on schedule, but it was missing roughly half the shipment (three jars of chile sauce) even though the packing list showed all items were boxed. Fortunately, this order was not a gift. I used the Hatch chat line immediately to report the issue. Daniel assisted me promptly and shipped a make-up order the same day; I expect to receive the replacements in about a week. I have also had to contact customer service on a prior order and my concerns at that time were also resolved quickly. Despite a few order challenges, Hatch remains one of our favorite online vendors for specialty foods.”

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Posted 1 year ago

“Box arrived very damaged, asked for an exchange this is a gift, not risking compromise to family, was told no. Tried to return for refund, was told I'd have to pay for shipping. Not happy at all, will not order from this company again! Next step is filing complaint with PayPal for refund! In response: This was a gift order, as I said in my email when asking for an exchange, if I wouldn't risk it myself, I wouldn't risk my families health if there was even the slightest bit of compromise. The box was obviously banged and shifted a lot by the damage and openings. All I wanted was an exchange. Family happy I didn't chance it! Happy with my decision not to risk it. Unhappy your company wouldn't exchange! Lost possible future customers...”

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Posted 1 year ago

Hello Lisa, We want to make it clear that none of the products you received were damaged. Though the shipping box was damaged, there was no evidence that the product inside was compromised in any way. We also advised that you could exchange the product if you paid for the return shipping, as we do not normally offer returns. We are always willing to replace or refund any damaged items, but we were not able to identify any issues with the items you received. Please let us know if there is anything else we can do for you. -The Hatch Chile Store

Posted 1 year ago

“We've been getting our fresh green Chile and dried red Chile pods from The Hatch Chile Store for a few years now and are always pleased with the quick shipping and the freshness of the chiles when they arrive! As transplanted New Mexicans, it is such a treat to enjoy the fresh green & red Chile from home now that we live in the Olympic Peninsula in Washington state!”

The Hatch Chile Store 5 star review on 22nd December 2023

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews