The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,206 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I preordered my chilies months in advance and patiently waited. The Hatch Chile Store did a great job communicating information about the harvest. My chilies arrived in great condition and were delicious.”

The Hatch Chile Store 5 star review on 28th August 2023

Helpful Report

Posted 1 year ago

“After the earlier problems with the chile crop, I was concerned. But my shipment of big Jim's was perfect, everyone. No rot, no blemishes. Wonderful! They have been roasted and frozen for the coming year. Thanks, guys! John Arbuckle Uxbridge, Ma”

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Posted 1 year ago

“My order of fresh hatch chile never disappoints. It arrives fresh and green, safely packaged to ensure its quality. The aromas and flavors of New Mexico are received gladly in Boston, MA.”

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Posted 1 year ago

“I have been a customer of The Hatch Chile Store for many years. Their produce is excellent. Never any spoilage to speak of during shipping. Size of the peppers is good and the flavor is amazing. !I have been a customer of The Hatch Chile Store for many years. Their produce is excellent. Never any spoilage to speak of during shipping. Size of the peppers is good and the flavor is amazing.”

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Posted 1 year ago

“Unfortunately my order in 2023 was not as good as in years past due to record heat. The Chiles were very small and thin with very few having enough meat to make Chile rellenos. I’ll be back next year and hope the heat isn’t as bad so you all have a better crop.”

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Posted 1 year ago

“My order was placed in advance of the season: Fresh Chile 8lbs Hot & 8 lbs Medium as well as 5 lbs of frozen hot to tide me over till harvest. The frozen arrived quickly here in VA fully frozen and ready for the freezer. I received timely notification of the fresh shipment in August. The shipments arrived in perfect condition...one box for hot & one for medium...the box of hot was labled by heat level the other was unmarked. I'm a repeat customer of many years since moving away from Albuquerque and have never been disappointed in the Hatch products or their outstanding service. Highly recommended no matter what your chile addiction may be. I roasted the chile within a day of arrival using my propane burner...the aroma was amazing.”

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Posted 1 year ago

“Order received, with no issues. I think the moisture pack in the shipment helps, as the last order I received had some chilis that had started to rot. It's all been roasted and vacuum sealed and in the freezer.”

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Posted 1 year ago

“The Chile I received were very thin ,was very u unhappy with the shipment I received.”

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Posted 1 year ago

Hello Tony, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 1 year ago

“Thank you so much! I’m making all the hatch dishes I can find and think of! So spicy!”

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Posted 1 year ago

“My order of HOT peppers arrived in a timely fashion and were fresh and in fantastic shape! We roasted them ourselves and froze in individual packages for future use. We made a batch of chili verde and my goodness were the peppers delicious and HOT! WHEW! Just as ordered! TY.”

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Posted 1 year ago

“Excellent customer service, great communications with order and shipping, and of course… AWESOME peppers!!!!!”

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Posted 1 year ago

“This was our first time ordering, and we were so happy. We love Hatch Chili.”

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Posted 1 year ago

“Came and all was wonderful as always. One box we roasted and froze, the other we roasted, peeled and canned! Had some of it on a pizza a couple of nights ago - fantastic! Can't wait to have more :)”

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Posted 1 year ago

“I preordered fresh green chile but was worried it would be delivered while I was out of town. I emailed requesting to hold my order until after a specific time period and they were very responsive and accommodating to my request. The chile arrived quickly and tastes great! Just the right heat I was hoping for. I will definitely order more in the future.”

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Posted 1 year ago

“We have not received our chili yet”

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Posted 1 year ago

“The fresh chilis arrive in great condition. You may get a couple with a spot or whatever, but nothing to dissuade you from ordering these mouth watering treats! The ristras are awesome as well. I've been a satisfied customer for 5 yrs now, I think, and look forward to this time of year. I've actually ordered a 2nd batch to arrive this week! Thanks Hatch Chili Store and all the best to you all!”

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Posted 1 year ago

“Love my chilis!!! They came well packaged in the box and were fresh when delivered!”

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Posted 1 year ago

“The best source for New Mexico Hatch Chile. Customer service is still pretty good. Sometimes maybe growing faster than they can handle as it takes a little longer to get a response than in the past. I called and also emailed and took more than 12 hours and less than a week which were my options below. .At least you can still talk to a human being instead of a robot. I love their fresh and dried chile. This years Big Jim crop not as meaty but Mother Nature has her way at times.”

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Posted 1 year ago

“1 box of chili was fine and then other had only two or three with the tip that was turning brown but tat was the fault of fed ex because they failed to deliver that box to my front door.”

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Posted 1 year ago

“The chilies are fantastic. Thank you. The delivery was as adversities. Every chili arrived in great condition. The only bad part is the price. The $100 for 50# of chilies is a little high, but the $184 for delivery was way over the top. As good as these chilies are, they are not worth $284 for 50#. I do not think I will order them again. I’ll have to find another way to get them. Thanks, Scott”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,206 reviews