Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

The Hatch Chile Store Reviews

4.7 Rating 10,895 Reviews

92 %

of reviewers recommend The Hatch Chile Store

Company Reviews

Product Reviews

4.7

Based on 10,895 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 4 star review on 3rd May 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 24th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

The Hatch Chile Store 5 star review on 17th April 2024

1535

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The CHILE RELLENOs were not to my liking in the least. I deep fried them per direction took one bite and chucked that and the rest of my frozen order. The tamales. Nasty. All in the garbage”

Posted 3 months ago

“I did have a slight hiccup with my first order, but once I contacted customer support it was taken care of promptly. I appreciated that. I have since ordered more products and I am excited to try everything out. I like how I was notified every step of the way from confirming my order to shipping. Thank you.”

Posted 3 months ago

“Hello Hatch Chile, Received the order of frozen medium chile last week on schedule! This coming weekend a group of 10 of us will be having a "Southwestern party" here in cold snowy Upstate New York along the shore of Lake Ontario. Those attending have been charged with the task of preparing a dish with a receipe utilizing the Hatch Chile received. Results from the Saturday party will be sent off to you :) As mentioned in previous message, I lived in Albuquerque for about 12 years and relocated to Upstate NY about 3.5 years ago. From experiences in NM, became big fan of Hatch Chile and NM cuisine. Dick Oot”

Posted 3 months ago

“I have not received my order. Weather issues. It will need to be sent again.”

Posted 3 months ago

Hello Martha, We are very sorry to see that your order was delayed in transit by the shipping carrier. We try our best to ensure exceptional service, but once the package is in the hands of the carrier, it is out of our control. We want to resolve this so we are reaching out to you directly. We look forward to hearing from you. The Hatch Chile Store

Posted 3 months ago

“Wonderful Customer Service! They are true their word. My son in Florida feels like he’s back home in NM. Very tasty”

Posted 3 months ago

“Easy to place my order. It came sooner than I expected. It was exactly what I was wanting.very pleased!”

Posted 3 months ago

“The product was great sent some of what I bought to my brother in Arkansas! He loved it I am a very satisfied customer 😀”

Posted 3 months ago

“As of writing this, I haven’t received my products. Website says order was delivered. UPS says shipment was cancelled. Paid for shippment assurance. Funny thing is that I get a prompt to review the products and I haven’t received them. So far not impressed.”

Posted 3 months ago

“I have enjoyed everything that I have purchased from The Hatch Chile Store. Their Customer Service is top-notch! If you enjoy good quality hot products, then you can't go wrong purchasing here!”

Posted 3 months ago

“I placed an order from 2 different Hatch stores and have NOT received my order from “the hatch chili store” but I received me order from “FRESH CHILI” four (4) days ago. So I give “the hatch chili store an F. Respectfully, Steve Naslund, Amarillo Texas”

Posted 3 months ago

Hi Steve, FCC drop-ships their products for us so the delay in shipping your order was on their end, ironically. I see that your order was shipped out from their warehouse yesterday and is on the way :)

Posted 3 months ago

“Great chili”

Posted 3 months ago

“No I’m not revising my review how about if you revise the quality of your tamales!”

Posted 3 months ago

“Recently ordered 3 dozen chili rellenos. Website says free shipping but I was charged $50 shipping. Rellenos are mediocre at best. Egg coating was too thick and lacked taste. Chilis are small even for anaheims. I expected queso fresco not Monterey Jack cheese. Too much cheese. Overall very little flavor. I was hoping if they’re good I won’t have to make them myself anymore. I can make much better. I won’t be ordering again.”

Posted 3 months ago

Hello Stuart, Thanks for your feedback. We do offer free standard shipping on all of our frozen products. You were charged $50 for shipping because you opted for Overnight shipping during checkout. We are sorry to hear that you did not like the rellenos. We use a New Mexican recipe and do our best to make it as true to our traditions as possible. We normally use American cheeses like Monterey jack, rather than more traditional Mexican cheese like queso fresco. Hope this helps. Regards, The Hatch Chile Store

Posted 3 months ago

“Contact with manager was easy,”

Posted 3 months ago

“Excited but haven’t received order yet. Would like the ability to track shipments. Thanks”

Posted 3 months ago

“Having freeze dried chiles on hand is a good thing! Since you had run out of the product I wish you had imformed me sooner.”

Posted 3 months ago

“Despite delivery delay....NOT Hatch Chili Store responsibility...received my order. Chilis were full and flavorful. I make my own hot sauce, and these were excellent. Will order again.”

Posted 3 months ago

Hi Alan, Sorry for the confusion. Your order was shipped on the 10th and is in transit. It shows it will be delivered today. Please let us know if there is anything else you need! -The Hatch Chile Store

Posted 3 months ago

“Did not receive my order.”

Posted 3 months ago

Hi Elyse, Sorry for the confusion. Your order is currently on the way and expected to arrive soon. We have sent you an email with the tracking information. We look forward to seeing your order delivered. The Hatch Chile Store

Posted 3 months ago

“Never recieved my order.”

Posted 3 months ago

Hi Nancy, We are sorry this happened. It looks like there was an issue with the address you gave us and the package was returned to sender. We are reaching out to you directly to help resolve this. The Hatch Chile Store

Posted 3 months ago

“Passing through Hatch the past two summers I stopped to get some green chiles. Oh man, they were good, the best I have ever had. This summer I had the opportunity to buy Pinto beans. I'm vegetarian, most of the time, have been making refried beans for decades. These pinto's were excellent, so much better than anything I've made. We are talking making refried beans for almost 50 years. Fresh beans made a big difference.”

Posted 3 months ago

«
1
2
...
5
6
7
8
9
»

The Hatch Chile Store is rated 4.7 based on 10,895 reviews