The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 14,122 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 14,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 24th September 2026

Thomas G

The Hatch Chile Store 5 star review on 23rd September 2026

Tracy F

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1952

Anonymous

Anonymous // 01/01/2019

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“Our 100 lbs of Big Jim chiles arrived in MN 2 days after shipping out of NM. They were in great shape with only 3 chiles needing to be tossed. They were deep green, plump, and fragrant. We roasted the chiles shortly thereafter and they were just as delicious as they looked! Thank you for the excellent quality you provide.”

The Hatch Chile Store 5 star review on 10th September 2022

Helpful Report

Posted 4 years ago

“I left new mexico but still need my hatch! I got 25 pounds of medium and 25 of hot. Both boxes arrived as expected with perfect chili.”

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Posted 4 years ago

“The shipped Green chili arrived on time & in great conditions. Flavor and hotness of chili is awesome . Would recommend The Hatch Chile store to anyone . All in all fantastic customer service & chile”

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Posted 4 years ago

“Got X-Hot chilis not hot at all but still good”

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Posted 4 years ago

Thank you for providing feedback about your order! We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 4 years ago

“Chilies arrived in perfect condition! Amazing flavor and the perfect amount of heat. Definitely worth it!”

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Posted 4 years ago

“Because of health issues, I had to delay my shipment twice. The folks at the Hatch Chile Store were extremely helpful and understanding. The chile arrived in excellent condition. The order was exactly as promised and on time. I highly recommend them for all of your chile needs!! The chiles are superb!!!”

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Posted 4 years ago

“It was so exciting to receive our "Fresh" hatch chilis! What a difference from the chili we bought at our local store. The smell was wonderful. We had a family roasting party the next day and froze bags of chilis to use in the future. We of course also stuffed and cooked with the chilis the same day. Thank you! We are hoping to someday make the trek to experience Hatch chili season in person in NM.”

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Posted 4 years ago

“The green roasted sauce x-hot is delicious! I haven't opened the red sauce yet but I'm willing to guess that it is delicious too. I will order again. Glad I got x-hot. It's just good and tangy with a good flavor. Not as hot as I expected. Will always order x-hot for sure. But it will probably surprise me one day and be hot like expected. LOL. If you haven't ordered any hatch sauce then you are missing out!”

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Posted 4 years ago

“The chilis arrived fresh and beautiful. There was some miscommunication about shipping dates that caused me to contact customer service, and they were very helpful.”

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Posted 4 years ago

“The HCS is just what I was looking for. They have a wide selection of products. They are available when I needed questions about current and future orders. Products are as described on line. Customer service is excellent. Products are delicious. I have ordered from them several times. I do not wait for a special occasion. I can treat my self and family to tamales any time. Purchase from the HCS with confidence.”

Helpful Report

Posted 4 years ago

“Last year when I ordered my Chiles, they came I roasted them and they were mild like I ordered. This year when I received them, they were so HOT!!!!! I roasted them and the smell and burn in my eyes I had to stop, tasted them and they were toooo Hottttt, I threw them all away, I believe I received the wrong order. We could not eat them, or roast them, they were to hot!!!!! We were very disappointed.”

Helpful Report

Posted 4 years ago

Hello Linda, Thank you for providing feedback about your order! We don't seem to have any record of you reaching out to us when your order was delivered. We cannot resolve an issue if we don't know about it. We would be happy to assist you in making this right, so we have reached out to you via email. We look forward to hearing back from you soon! -The Hatch Chile Store

Posted 4 years ago

“Arrived in perfect condition and were larger than the previous hot I have ordered. Roasted them the next day and they were great. Thick walled have a lot of heat and great flavor. The only problem is that I should have order 10 lbs. they.. won’t last until the holidays”

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Posted 4 years ago

“I received my chiles today. I was so excited. They was fresh and smelled wonderful.”

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Posted 4 years ago

“Received my products fast .I ordered the green chili and cheese tamales. Green chili sauce and I Tshirt. All high quality and tamales were still frozen when I got them. Great products and would order from them again. Thanks Mike 8/22”

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Posted 4 years ago

“Superior hatch chiles 🌶 outstanding flavors!”

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Posted 4 years ago

“Great green chili. I am a native of NM currently living in NY. You are a life saver. Thank you!”

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Posted 4 years ago

“I absolutely love these green chilies. They are full of flavor and roasting brings out the best in these chilies.”

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Posted 4 years ago

“the chillie arrived exactly one week after it was shipped.....there was about 25% loss from spoilage and numerous pods were close to spoiling. some pod were very soft while others were very firm....i salvaged what i could and roasted it right away and had a green chillie cheeseburger. the heat and flavor was perfect for me. so other then the spoilage, which i attribute to the carrier it was good.....i would rate it at 2.5-3”

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Posted 4 years ago

“Order to delivery was great. The customer service team was extremely helpful with following up with my order when the shipping carrier was delayed. Will be returning to purchase additional Hatch items soon.”

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Posted 4 years ago

“I ordered frozen and cleaned, very delicious 😋”

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Posted 4 years ago

The Hatch Chile Store is rated 4.7 based on 14,122 reviews