The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, 3000, Calle Del Norte,, New Mexico
Rating: 4.69

4.7 Rating 14,026 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 14,026 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-267-2067

Email:

support@hatch-green-chile.com

Write Your review

Tell us how The Hatch Chile Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Hatch Chile Store 5 star review on 11th September 2026

Rena L

The Hatch Chile Store 5 star review on 30th August 2026

Sherry T

Von F

The Hatch Chile Store 5 star review on 29th August 2026

Pamela J

1927

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You would never know this is a small business”

Helpful Report

Posted 3 years ago

“.....actually my rating wasn't on the taste...because I have not figured out how I am going to do that yet. When I received my tamales...they were all frozen together and if I thaw them just to use 2-3 because it is only my husband and myself...then do I refreeze them and then do I do this everytime I want to use them....refreeze...refreeze....that concerns me. Not sure sure why I received them like this. I called in and talked to a very nice man.....but he was young and really had no idea what to do.... So this is my issue..... Thanks, Karen Prokash”

Helpful Report

Posted 3 years ago

Hi Karen, Thanks for your feedback. Sometimes frozen food can get stuck together like this if it gets slightly thawed and refrozen. We recommend thawing them in the refrigerator, separating them into meal portions of 2-3 each, then refreezing them in separate freezer bags. The USDA says it's completely safe to thaw previously cooked foods in the refrigerator, then refreeze the unused portions. More information here: https://www.fsis.usda.gov/food-safety/safe-food-handling-and-preparation/food-safety-basics/freezing-and-food-safety Hope this helps! -The Hatch Chile Store

Posted 3 years ago

“Never been disappointed with my purchases of fresh green chilies and dry goods. Thank you for being always prompt and courteous.”

Helpful Report

Posted 3 years ago

“I order Green Chile Roast in jars and enjoy using the Chile in recipes and over eggs Or meats. Also I got an envelope of dried mixed red & green chiles. Using those pieces mixed with sun dried tomato’s soaked in hot water or broth I’ve added the mixture as filling For chicken breast roller thin, adding cheese and mushrooms. Yumm!”

Helpful Report

Posted 3 years ago

“I have enjoyed all my Hatch Chile purchases. The items are all safely and promptly shipped. The salsas and sauces have great flavor.”

Helpful Report

Posted 3 years ago

“I should have drop shipped it to my friend in NYC. Next time. He loves it! Reminds him of his time in Santa Fe.”

Helpful Report

Posted 3 years ago

“The green Chile I ordered came in a freezer pack and was still frozen when I received it. The product itself is great. Not as hot as I expected but truly good flavor and hopefully will keep well in the freezer as I enjoy the green chilis in my leisure.”

Helpful Report

Posted 3 years ago

“My mother in-law lived in NM for 20 yrs last yr she had to move to another state to take care of her mother. She was missing her green chilies she became a custom to. Was a really great mother's day gift to be able to have them. Still don't quite understand why they can't ship whole chilies to Louisiana.”

Helpful Report

Posted 3 years ago

“Been a customer since 2020. The Chile is terrific. Flavor and heat level is just right.”

Helpful Report

Posted 3 years ago

“Too expensive,but always good!”

Helpful Report

Posted 3 years ago

“We ordered green Chile for relatives that are out of state and both were so grateful that they could enjoy their New Mexico green Chile until the next harvest in Sept. Thanks for getting it to them so quickly!”

Helpful Report

Posted 3 years ago

“A little bit ago I wrote a bad review that should have been pointed at Fed Ex not there great people. Fed Ex delivered to the wrong address and my order spoiled. Even tough it was no fault of theirs these folks took it to heart and replaced my order at no cost to me. Thas standing tall in my book. THANY you from a Hatch Chile addict. GOT MY CHILE FIX yea.”

Helpful Report

Posted 3 years ago

“Very nice rellenos. The shipment to us in Florida was perfectly frozen on receipt.”

Helpful Report

Posted 3 years ago

“They have everything you want in a HATCH Chile Store! I love the jarred hatch chile. I like that I was able to now buy it jarred and could get a great price on three jars. I also appreciate the recipes sent in my email! Keep going, it's getting better all the time!”

Helpful Report

Posted 3 years ago

“I was introduced to Hatch Chili's by a guy I work with from New Mexico here in Eastern North Carolina and can honestly say..I use them in everything now...from Chili to eggs and from Tuna to Tacos...very distinct flavor without the heat of a jalapeño or tabasco...these Hatch Chili's are my new go to and I look forward to trying them in many different dishes moving forward.”

Helpful Report

Posted 3 years ago

“Products are delicious and the Hatch Chile Store takes special care in packaging their delicious products so they arrive in perfect condition. My son says the Salsa Rioja has some seriously delicious fire!”

Helpful Report

Posted 3 years ago

“Thank you so much for getting the Chile to my mothers house it fabulous as usual you want the best then get the best ! Hatch Chile Store!”

Helpful Report

Posted 3 years ago

“I like them”

Helpful Report

Posted 3 years ago

“Hatch Chile Store brings back a taste of my childhood. I cover my food with green chili, always, and my wife growls at me for it.... LOL I have shared your website on my facebook, in messages, in emails, etc...”

Helpful Report

Posted 3 years ago

“We always buy medium but this medium product should be rated hot as almost intolerable.”

Helpful Report

Posted 3 years ago

Hi Jacquelyn, Thank you for providing feedback about your order. We want to do what we can to help, so we've reached out to you via email. We look forward to hearing from you! -The Hatch Chile Store

Posted 3 years ago

The Hatch Chile Store is rated 4.7 based on 14,026 reviews