The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,497 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,497 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 4th December 2025

Doc G

Joshua R

Debra B

Tony D

1774

Anonymous

Anonymous // 01/01/2019

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“Use it on every thing awesome stuff give it a 10”

Helpful Report

(Hatch) - Posted 4 months ago

“It's as advertixed. Delicious. You're not too far from where my son spent three summers working near Cloud Croft at Aspendale Baptist Youith Encampent. I'm sending a jar of your sauce to him in Japan.”

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(Hatch) - Posted 4 months ago

“I ordered last Saturday 30 pounds of frozen Chile to be overnighted on Tuesday for a Wednesday am delivery for my son in laws birthday. It never arrived and nobody called to give an explanation. I even paid extra for guaranteed delivery! So I called the Hatch Chile Store customer service line and waited for 20 minutes....A woman answered and told me that they could not get any shipments out this week due to then holiday on Friday. She told me they could get it our by next Wednesday....I asked for a discount, or at least refund my expedited shipping costs but she said they can't do that, but can offer me a discount on a future order. This operation is very amateur and a HUGE disappointment! Off to find another Chile company...will never use them again.”

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Posted 5 months ago

“Never received it…”

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(Hatch) - Posted 5 months ago

“Great, fast, Shipment, Arrived in excelllent shape, Tsaste Great..!!!!”

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(Hatch) - Posted 5 months ago

“Good quality products at a good price. Prepared foods are expensive, but very good. Jars have great flavor.”

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(Hatch) - Posted 5 months ago

“This was a gift. The recipient is a green Chile connoisseur. He loved the heat and taste. It was well packed and arrived in perfect condition. He would highly recommend the Hatch Chile Store to anyone who loves green chile.”

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(Hatch) - Posted 5 months ago

“I am writing to express my continued patronage of your establishment over the years, during which I have frequently purchased your chili. This communication pertains to a recent issue with a frozen chili order, which marks my second such complaint. Previously, I contacted your company regarding a similar issue with frozen chili I had purchased. As a significant amount of time had passed since the acquisition, no resolution was offered at that time. Despite this, I decided to give your product another opportunity. On this occasion, the chili I received appeared to have been either improperly roasted or previously frozen and then refrozen. The texture was notably chewy, and the chili possessed minimal to no discernible flavor, despite being ordered as "hot." Your automated response indicated potential variations in roasting levels. In my reply, I asserted that all products should be properly roasted before being offered for sale. I proposed returning the unsatisfactory item; however, I was informed that returns are not accepted. Furthermore, a reimbursement was declined, and I was instead offered a 20% discount on a future order, which I declined as I do not intend to make further purchases. Subsequently, I filed a complaint with PayPal, the method of payment used for this transaction. I am pleased to report that PayPal resolved the matter in my favor and issued a refund. Based on this experience, I would recommend PayPal for their customer support in such situations. Sincerely,”

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Posted 6 months ago

“Excellent product coupled with excellent service. You just can't ask for more.”

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(Hatch) - Posted 6 months ago

“Entire family was impressed!!”

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(Hatch) - Posted 6 months ago

“Thank you”

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Posted 6 months ago

“Perfection”

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(Hatch) - Posted 7 months ago

“I just wanted to tell everyone how the Hatch Chili store made me happy. I purchased 4 pounds of their green chili bacon, and this product is off the charts. If you like Hatch green chili you'll be very glad you tried this product! Also I want to say how happy with this company's customer service. When you call them you don't get an automated machine to deal with, you get a real person that is very rare today! When I was a youngster my parents moved to Albuquerque N.M. there I acquired a love for green chilis, so if you like bacon this is a must product to try! Luv to all you chili heads out there!”

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Posted 7 months ago

“I have ordered fresh green chiles from the Hatch Chile Store every year for more than a decade now. And every year they deliver, without exception, the freshest, most beautiful, exquisite taste of New Mexico that anyone could ever ask for. Last year there was a little mix up on the part of the shipper and my chile was delayed. The folks in the office immediately replaced the delayed boxes and provided excellent customer service. They said they just wanted me to have really fresh chile and told me how good the ones they were picking right then were. They didn't lie! As a displaced New Mexican I just can't do without my autumn ritual of chile roasting and freezer packing. I'm so grateful to be able to get consistently fresh and beautiful chile all the way across the ocean in Hawai'i. If you're on the fence about buying from these folks just do it!!! You'll be so glad you did!”

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Posted 7 months ago

“Chile was delivered promptly. Chile is delicious.”

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(Hatch) - Posted 7 months ago

“Hey you guys 👏 your Chili’s are the absolute best on the market!! Hands down 👌. Keep up the great work and I’ll be a customer for life 👍🏻”

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(Hatch) - Posted 7 months ago

“The Hatch Pure Green Chilie Hot, It's the first thing I take out of the refrigarator when preparing a meal or entertaining company. I have been ordering this and many other items from the Hatch Chile Store for years and have always been totaly satisfied.”

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(Hatch) - Posted 7 months ago

“I love my green chili, it’s hot and it’s very good other companies claim to be hot but it’s not. Michael G. California”

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(Hatch) - Posted 7 months ago

“Great Hatch Chiles! Perfectly medium spice!”

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(Hatch) - Posted 7 months ago

“Your products are awsome”

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(Hatch) - Posted 7 months ago

The Hatch Chile Store is rated 4.7 based on 12,497 reviews