The Hatch Chile Store Reviews

Name: The Hatch Chile Store
Address: 3000, Calle Del Norte,, Las Cruces
Rating: 4.69

4.7 Rating 12,204 Reviews

92 %

of reviewers recommend The Hatch Chile Store

4.7

Based on 12,204 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Hatch Chile Store:

At The Hatch Chile Store, we have a tradition of excellence. Each year we provide fresh and flame-roasted Hatch Green Chile to thousands of customers the world over. Whether you're a displaced New Mexican, a Hatch Chile Aficionado, or a business who wants to provide your customers with the world's best Certified Hatch Chile, we have you covered!

Visit Website

Phone:

575-635-4680

Email:

support@hatch-green-chile.com

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The Hatch Chile Store 5 star review on 11th April 2025

1745

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order took a little too long to deliver. However the product is exactly what I was told I was buying. Over all very good.”

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Posted 1 year ago

“Excellent customer service by phone, timely shipping & beautiful ristras!”

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Posted 1 year ago

“I sent a package as a guft. They loved them... but the package did not say who was the sender (gift giver)”

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Posted 1 year ago

“Ristra arrived beautifully.”

The Hatch Chile Store 5 star review on 15th December 2023

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Posted 1 year ago

“It was a nightmare of getting two simple orders (both bundles) straightened out re shipping, which I paid extra for, and shipping department ignored, and forgetting half the order. I have bought many of your products which we love, including fresh Big Jim’s and when those fresh chilies arrived spoiled you did replace them. So why these orders got all screwed up I don’t know. Ask Daniel.”

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Posted 1 year ago

“I sent your product to some friends for a special occasion of theirs. They said they loved it. Thanks for getting it shipped in a timely manner. I will be ordering more products from Hatch Chile Store.”

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Posted 1 year ago

“I was amazed at the quality and the condition of the Hatch chile rellenos I ordered. The shipping was better than anything I'd ever received with the product still frozen rock-solid. Preparation instructions were easy to follow and the result was utterly delicious. Will definitely buy again. Thank you!”

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Posted 1 year ago

“Love your products! Tamales arrived with plenty of dry ice to still be frozen solid on arrival. Will be perfect for Christmas Day!”

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Posted 1 year ago

“You ran out of product and it took a while to get my order. However, it fine seeing as it is fir Christmas present. We purchase often and love your stuff.”

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Posted 1 year ago

“Great products, got my order out in a timely manner, great communication on order status. I would buy from them again.”

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Posted 1 year ago

“OMG! This company is a God Send. Being in Tennessee I do miss my Haychs chili! You let me bring it home!!!!”

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Posted 1 year ago

“Great. Love the chiles”

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Posted 1 year ago

“This is a revised review. Originally my order (it is our Xmas dinner) was delivered to the wrong address by Fed Ex and never retrieved. Hatch Chili Store looked into it and immediately re-shipped my order out next day air! Not needed but GREATLY appreciated! I know mistakes happen, but Fed Ex was ZERO help but Hatch Chili Store took the lead in this to make it right by me. My order was delivered this eve in perfect condition. Thanks HCS for working with me.”

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Posted 1 year ago

Hello John, Sorry for any confusion here! Your replacement order has already been shipped and is out for delivery today via UPS. Please feel free to contact us if you have any questions. The Hatch Chile Store

Posted 1 year ago

“Great service and quick delivery. I’m giving four out of five stars only because we haven’t tasted them yet! I bought them for a Christmas present for my husband!”

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Posted 1 year ago

“The hatch chili store has great Ristras, and are very responsive sellers. I would recommend their products”

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Posted 1 year ago

“These were excellent and the only deficiency was user error in heating them. I used an Instapot and didn’t enter nearly enough time to heat them, so I kept having to add more time. Result being that they lost their crispness. Not a problem, the flavor was there and they were wonderful. Next time I’ll reheat them in the skillet and they will be wonderful. They may be a little expensive, but worth it, even when you don’t heat them correctly. Man it was nice to have real rellinoes and not what my home state tries to pass off.”

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Posted 1 year ago

“so far everything is great - still learning the best way to cook the chile rellenos.”

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Posted 1 year ago

“Customer service was excellent; kept us informed of ship date, etc. Recipient was very impressed with the packaging and rated the chile as AWESOME!”

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Posted 1 year ago

“Great Chile. Purchased both red and green. Arrived in timely manner. Made Chili and enchiladas. Seasoned perfectly”

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Posted 1 year ago

“Very pleased with the products that I purchased from your store. Hatch chiles are by far the best!”

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Posted 1 year ago

The Hatch Chile Store is rated 4.7 based on 12,204 reviews