The Rug Seller Ltd Reviews

Name: The Rug Seller Ltd
Address: 7 Trafford Moss Road, Astra Business Park, Trafford Park, Manchester
Rating: 4.73

4.7 Rating 21,364 Reviews

94 %

of reviewers recommend The Rug Seller Ltd

4.7

Based on 21,364 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

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The Rug Seller Ltd 5 star review on 25th February 2025

701

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our rug was delivered within the expected delivery period. It came very well packaged and with guidance on how to unpack and with initial care instructions. The rug was very well priced, compared with other suppliers. It appears to be of good quality.”

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Posted 3 years ago

“Excellent product and customer service. Very impressed”

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Posted 3 years ago

“Quick delivery and quality product. The red sisal rug i bought looks great on the quarry tiles in kitchen”

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Posted 3 years ago

“Quick service”

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Posted 3 years ago

“Excellent service; excellent price; excellent delivery time; excellent product!!! BIG thank you - especially for stocking a product that "saves the planet" (my rug was made from recycled plastic bags!!)”

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Posted 3 years ago

“Prompt & good price”

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Posted 3 years ago

“Extremely helpful and professional shop. I had excellent communication with them.”

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Posted 3 years ago

“Excellent service, delivery and product. My hallway runner is often admired and I was particularly pleased by the quality when it arrived.”

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Posted 3 years ago

“I was disappointed with my Mr Fox rug as it seems to have a fault There’s an extra white splash of white in the corner that no other like it has”

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Posted 3 years ago

“We ordered two small rugs for beside our bed. Because of the way they were packaged, one of the rugs arrived with a crease in it which doesn't come out”

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Posted 3 years ago

“Received items earlier than expected. Sadly had to return as faulty yet process was straightforward”

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Posted 3 years ago

“I recently bought a Sanderson rug from The Rug seller which one can only describe as appalling The rug cost over £400 so not cheap The pile hasn’t stopped shredding it also has ridges in the pile I contacted The Rug Seller and they did not want to know I am stuck with a rug that is presently stored in the garage ready to go on the tip”

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Posted 3 years ago

Hello Jean, Wool is a non continuous filament yarn and will shed. The level of shedding is affected by traffic, pets and maintenance. It is important to use a suction only hoover rather than abrasive brushes that can increase the level of shedding. Regards, The Rug Seller

Posted 3 years ago

“Great service, arrived quickly - rug was exactly what I wanted .”

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Posted 3 years ago

“I ordered my rug easily. I was kept well informed as to the progress of my order and delivery. Love my rug! Great with my Morrocan themed hall. Thank you!”

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Posted 3 years ago

“I got the most beautiful rug for my living room looks amazing and it’s excellent quality. There’s so much choice and quick delivery”

The Rug Seller Ltd 5 star review on 22nd February 2023

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Posted 3 years ago

“Bad response from Rug Seller when we contracted them about our month old wool rug. The wool fibres were coming away on one edge , about 4” in length. We sent pictures and to cut a long story short they accused us of using the vacuum on it which we certainly had not!! After several emails between us they said they were not prepared to discuss any further. Not good customer service so beware!!”

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Posted 3 years ago

“Rug was delivered damaged. Because it wasn’t opened immediately after purchase they will not help me. Total waste of money and terrible customer service. Just got a bog standard “it must be your fault” reply!”

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Posted 3 years ago

“Great customer service, my rug was out of stock and I was kept fully informed and received item when planned. Really good quality Orla Kiely rug. Thank you”

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Posted 3 years ago

“The Rug Seller prove a good selection of fine rugs and in this respect I can recommend them. The delivery, however is an entirely different prospect. I paid for premium next day delivery in order to receive prior to xmas. DHL failed on numerous occasions and it took a month to finally arrive. I can't buy from Rug Seller again unless they charge couriers”

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Posted 3 years ago

“Good discounted price and quick delivery.”

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Posted 3 years ago

The Rug Seller Ltd is rated 4.7 based on 21,364 reviews