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Titan Fitness Reviews

4.5 Rating 27,896 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,896 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
I had to drive the 2 hour round trip to the UPS ground freight warehouse to pick up the lat pull-down. UPS said their box truck was in the shop and didn’t have an ETA on when they would get it back. I contacted you Titan about this, and was told I can’t be compensated because I received the ordered within 7-10 days. That’s because I had to go get it! When I got it home there seat pad’s stitching was coming undone. Do I get a new seat? So I had a fantastic experience!
Helpful Report
Posted 2 years ago
Deadlift platform was broken and the band peg didn’t work. That was primarily reason for buying, so disappointed. Customer service is terrible.
Helpful Report
Posted 2 years ago
Well…didn’t want to have to leave a negative review but here we are…I ordered several products they did show up in a timely manner. None of the pieces of equipment came with instructions which is normally not a problem because, let’s be real, nobody reads them anyway! After successfully assembling two of the three items I started putting the third together this is when the lack of instructions became a problem. I used the included code to try downloading the PDF only to discover that the code didn’t reference anything. So, I tried to call customer service several times only to end up waiting on hold, the first time was about 25 minutes before I gave up and the second was about 40 minutes. I finally emailed the customer service department and within a couple of days finally got a response with the correct assembly instructions. Well it turns out I was having trouble because the machine was missing a part. After reaching back out to customer service on a Friday morning. I received a reply on Monday saying they would look into it. It’s now the following Friday with no further communication or resolution. At this point I’m stuck with a basically unusable machine with waning hope of ever getting it working.
Helpful Report
Posted 2 years ago
18103772862 order number Grace jalamana giving me a bad time. Or making difficult with sounding helpful to return damaged dumbbells offering 5 percent off for damage item arrived with no box all marked up I shouldn’t have to pay for packing and pick up it arrived with no box 5 % is an insult for all mark up goods I thought 20% was more right at this point I want replacement but I should not have to pay for box or pick up I give -10 rating
Helpful Report
Posted 2 years ago
Missing a screw
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Posted 2 years ago
Delivery contained mostly incorrect items and was missing the main items. No one can tell me where my order is or help me get what I ordered. Terrible customer service.
Helpful Report
Posted 2 years ago
Missing a bolt in hardware. Sent pictures to customer service as requested and their best was "go to a local hardware store and we will reimburse you" nice thanks Titan at least hook it up with store credit or a refund if your gonna do me like that. Not to mention it took a week for them to fix the broken link for the manual.
Helpful Report
Posted 2 years ago
Order was delivered with missing parts. I called over a week ago and filed a claim via email as well. No response or resolution as of today. I am unable to install or use the pull-up bar due to the bar not being included in the shipment. The brackets came without end caps on one side. Very disappointed with delay in resolution.
Helpful Report
Posted 2 years ago
Plate hole is much to wide for any bar I have . Will definitely be retuning.
Helpful Report
Posted 2 years ago
The return policy is unfair. I had to build the equipment to try it to see if I liked it. And for that it’s not eligible for return. Because of this I will not be buying anymore from Titan.
Helpful Report
Posted 2 years ago
Titan sucks. I chose titan Bc the battle rope had great reviews. They say they’re good at communication. Titan sent me the wrong product- 2 chunks of metal. I immediately called (at noon) and was told they’d fix the problem is 24-48 hours. Here it is nine days later and they won’t help. I give Titan -TEN stars. I should’ve purchased from Amazon. Lesson learned about doing business with private businesses. Now to battle for my money back.
Helpful Report
Posted 2 years ago
Half my order has yet to arrive, I ordered it last year. Very unhappy. Terrible customer service.
Helpful Report
Posted 2 years ago
Ordered the adjustable shelves for the mass storage rack. It came completely damaged. No response from company after sending them email.
Helpful Report
Posted 2 years ago
Top caps broken and missing hardware. Customer service is a pain going on and on and on and on and on and on and on to resolve a simple simple thing.
Helpful Report
Posted 2 years ago
Well I ordered it December 10th for my daughter Christmas present and it was delivered in JANUARY!! Very disappointed!!
Helpful Report
Posted 2 years ago
Received the wrong item.
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Posted 2 years ago
Product arrived with a missing part that it cannot work without. I am still trying to work with Titan to get the missing part.
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Posted 2 years ago
The order was extremely late with no contact about it being lost by ups. I had to call to contact customer service about it then didn't get a response for over a week. The product was half put together when it arrived and the instructions were not correct on how to build it. I like the product but the customer service was awful so i probably won't buy from here again.
Helpful Report
Posted 2 years ago
Damaged equipment
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Posted 2 years ago
One of the uprights is like a half inch too tall and it’s missing a hole so it can’t be bolted together so this rack is useless.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,896 reviews