Login
Start Free Trial Are you a business? Click Here

Titan Fitness Reviews

4.5 Rating 27,896 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,896 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Titan Fitness Reviews
Visit Website

Phone:

888-410-1503

Email:

info@titan.fitness

Write Your review

Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
I ordered a power rack from Titan, I was charged and the order didn’t go through. I contacted them numerous times and received horrible customer service from 3 separate employees through email and phone. This is a very unprofessional company. I expressed what went wrong and how they can fix it with their website and their employees. The company didn’t seem interested in hearing it. Thank goodness for banks who can do the investigation and give me my money back. However I still have to wait for the bank to also finish their investigation in order to get my money back so it is not a fast process.
Helpful Report
Posted 2 years ago
Hi Richelle, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach us at info@titanfitness.com if you require further assistance.
Posted 2 years ago
Was given two of the Competition Style Kettlebells as a Christmas gift. The 16kg bell was fine but the 12kg bell has a very unstable bottom that wobbles badly and presents a safety hazard when doing pushups on the bell. In their own description Titan says that the bottoms are flat and stable for pushups. Product Overview The Competition Kettlebells are designed to improve overall strength, burn calories, and improve performance. Ranging from 8 KG (18-pounds) up to 40 KG (88-pounds), these single, solid piece casts are made of steel and retain the same machined body allowing you to train the same movement while also increasing or decreasing weight to cater to your routine. They are constructed with a durable, smooth wide-loop handle, a round profile with laser-engraved weight indications in KG, and a flat base that allows for push-ups and no wobbling. These kettlebells are ideal for building muscles, enhancing core strength, and improving balance. Additionally, they work as weight resistance and counterbalance for various upper and lower-body exercises. I notified warranty and they said, "Hello. Thanks for responding. In this case I'm afraid we cannot proceed with the warranty as that is not an intended use for the kettlebell. They weren't designed for that and we will not replace something for not being able to do what it wasn't supposed to. We apologize for any inconvenience. Have a good day. Ralph Titan Fitness Support"
Helpful Report
Posted 2 years ago
Missing the uprights
Helpful Report
Posted 2 years ago
The cable, broke within the 1-year warranty, I order a replacement cable 4 months ago and still have not received the cable. I check on the order for weeks and was told it was coming, I never received the cable. Call today and was now told the cable was on back order and that I should just cancelled the order because they don't know when the cable will come in. So, now I have a useless machine that I can't use without a cable.
Helpful Report
Posted 2 years ago
Item was delivered to the wrong address. I had to personally locate the item, then drove across town to pick up the item from another address. When I called your company to tell you about the misdelivery, you referred me to FedEx but offered zero help in locating my package.
Helpful Report
Posted 2 years ago
I'm extremely disappointed with the service provided by Titan. I received an order for the T-2 Sandwich J-hooks with parts and hardware missing for one of the hooks. I reached out to their attachment support team and they requested I send images of the packaging. After sending the images of the packing as well as the hooks where you can clearly see what parts are missing, I waited 6 days and did not receive any update from the representative Jinky. I called again and was put on hold for over 30 minutes before I reached a representative. I provided them my order information and they reviewed the case number revealing that the attachment team had contacted their parts team 2 days after I submitted the requested images, but they claim they do not have any stock for the replacement parts currently. I'm typing this review as I currently see the T-2 sandwich J-hooks for sale and 'in stock' at $10USD less than the price I paid over a week ago. Extremely disappointed and will not be buying any products from Titan in the future based on such poor product support.
Helpful Report
Posted 2 years ago
Not what i wanted
Helpful Report
Posted 2 years ago
Ordered the Heavy bench and received it with missing parts. Have had no resolution from customer service.
Helpful Report
Posted 2 years ago
Machine isn't level, sent pictures to infotitan web address, no reply, instructions won't download very disappointed for 700.00.
Helpful Report
Posted 2 years ago
Disappointed that I can't return something I didnt use because I didn't save the box.
Helpful Report
Posted 2 years ago
It was absolutely horrific. Please call me to discuss. I have tried to call your customer service line and can’t get ahold.
Helpful Report
Posted 2 years ago
Have not received my order. Called 4 times still no update. I have been told twice that I would receive a call back. No such luck.
Helpful Report
Posted 2 years ago
Awful shipping, horrible customer service, decent product
Helpful Report
Posted 2 years ago
The absolute worst customer service I’ve ever experienced. 1300.00 dollars worth of equipment in one order. Missing parts, called 5 times and various emails. Still have not fixed this order. From now on I will deal with another company. Even asked for a manager to call back, I have heard nothing.
Helpful Report
Posted 2 years ago
I have ordered multiple products from Titan and never had any problems until this order. I ordered a deadlift platform and it came in with missing parts. This I feel was not titan’s fault but the shipping. Parts where heavy and box didn’t hold up. Call Titan and let them know. Turns into several emails and them saying they don’t have parts but can send me a whole new one if I send the one I got back. The box it came in is unusable and I shouldn’t have to try and send back. I suggested to just open one of the boxes there and send me the parts missing. The emails have stopped and I’m sitting here with equipment I can’t use.
Helpful Report
Posted 2 years ago
Quality of product issues.
Helpful Report
Posted 2 years ago
I received this bar and it was 48” wide overall which made the hole spacing 46” apart. I could not mount this on my 48” on center joists and contacted titan for a new pull up bar explaining the issue. The website show the bar being 50” overall which would make the hole spacing 48” apart (perfect for ceiling joists). They apologized and sent me a new pull up bar. Upon receiving the new bar, it was EXACTLY THE SAME. I emailed them again showing them pictures and explaining how it was exactly the same and the said they were processing me a refund. I asked for a new bar since I didn’t want the refund and wanted a correct bar. They told me management decided to process a refund and I couldn’t get a fixed bar. I asked if I ordered a new bar would the issue be fixed and titan said they recommend ordering a different pull up bar. Basically this issue still persists and it is not fixed. DO NOT ORDER THIS PRODUCT. The hole spacing is off and you will not be able to screw into a stud giving you proper support.
Helpful Report
Posted 2 years ago
I’ve been trying to get a hold of someone I am missing a piece off my order
Helpful Report
Posted 2 years ago
Missing left handle. Made warranty claim same day & still have not received it 2 weeks later.
Helpful Report
Posted 2 years ago
There were no assembly instructions and when I called Titan, you said “oh I’ve heard that before, I don’t think we have those instructions for the trap bar.” Also, I called to report an issue with my leg extension/leg press machine, sent videos of teh problem, and it’s been a week and no one has gotten back to me. I’ve spent a lot on money on Titan equipment and have been pretty satisfied up until now. This is not how you should treat loyal customers.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,896 reviews