Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,819 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This time around was very poor after I order the item and one mo the later it wasn't here. I had to call and was told fed ex might of lost it. So they sent another it showed up within 1.5-2wks but the box looks like it was toss down forty flights of stairs. When I picked box up of my porch to move into my house pieces started falling out. The box had one end busted wide open and the rest of the box was about the same and the opposite end wasn't wide open but still busted up pretty good. Very disappointed this time around with everything. I have pics of this box just need to figure out how to upload”

Helpful Report

Posted 2 years ago

Hello Devin, please accept our sincere apologies if the item you received was damaged. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“Unfortunately all rack accessories only fit with your specific equipment. This means a person either has to invest only in Titan equipment or never purchase from Titan. Locking a customer into only purchasing your equipment just does not make sense from a customer service perspective. Not to mention email correspondence is slow and difficult when you have an issue.”

Helpful Report

Posted 2 years ago

Hello Brandon, please accept our sincere apologies if the item you purchased did not live up to your expectations. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I checked your account and noticed that you've already spoken with one of our product specialists, who has already submitted your return request. Please email us at info@titanfitness.com with the subject PBR Amyra if you require further assistance.

Posted 2 years ago

“Horrendous. This was by far the worst experience I’ve had trying to purchase an item from a company, only to ultimately end up left empty handed with no attempt made to remedy the situation. Do better, Titan. I currently have no desire to return to your site.”

Helpful Report

Posted 2 years ago

Hello Jerry, please accept our sincere apologies if the item you ordered was damaged in transit and was returned to us. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that the refund was issued on 01/25/2023. The refund should reflect on your account in 5-7 business days. We hope for your patience. If you need further assistance, please contact us at info@titanfitness.com.

Posted 2 years ago

“The equipment snapped in two the first time I attached it to a barbell. Immediately initiated a warranty claim and crickets ever since.”

Helpful Report

Posted 2 years ago

Hello Adam, please accept our sincere apologies if the item you purchased snapped in two the first time you attached it to a barbell. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanfitness.com.

Posted 2 years ago

“Got seated calf machine-awful construction loose wiggly and unsafe. Asked for return titan response was get some washers wtf Never again”

Helpful Report

Posted 2 years ago

Hello! We sincerely apologize that this was your experience with us. I checked your account and found that you have spoken with one of our representatives, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanbrands.com so we can help you further.

Posted 1 year ago

“Hey I submitted a report. The product is defective.”

Helpful Report

Posted 2 years ago

Hello. Thank you for your feedback! I see that you have spoken with one of our Products Specialists who helped you with a resolution. If you encounter further issues, please feel free to reach back out to us at info@titanfitness.com and we will be more than happy to assist you.

Posted 2 years ago

“My package was never delivered, and am being told there is nothing Titan can do. Fedex is even telling me to have you file a claim but no one will do it! Love the products I did receive, but if this is the support it becomes real risky ordering anything more from Titan.”

Helpful Report

Posted 2 years ago

Hi Anthony, we sincerely apologize for your experience with us. I reviewed your account and as per the carrier, they delivered the order on 01/21/2023. We suggest you file a claim through the carrier's website. Here's the link to file a claim, https://www.fedex.com/en-us/customer-support/faqs/receiving/fedex-says-delivered-but-no-package.html. FedEx will do an investigation and reach out to you for a resolution. Please reach out to us at info@titanfitness.com if you need further assistance.

Posted 2 years ago

“Worst customer service ever. I ordered a bar and it came all dented and scratched up. I reached out to return. They had so much back and forth even though I provided pictures of the damage. Have not heard back anything since I asked to return the item. They offered me 10% partial refund. I could have bought a scratch and dent item for like 15% off instead. Very disappointed. Still waiting to hear back about the return process.”

Helpful Report

Posted 2 years ago

Hello Mohammad, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“You shipped me a broken product. I was on hold with your customer service for 90 minutes just for you to tell me that you'd send me an email. I responded to that email with pictures of the broken product five minutes after I received it. After over a week, you still haven't responded to my email or made any effort to fix my problem as a customer. We're three weeks post-order and I still have a broken hunk of scrap metal sitting in my gym. What you DID manage to find the time to do is send me an email asking to leave you a review, so here we are! I'll never order another piece of Titan equipment in our ten gyms for the rest of my life.”

Helpful Report

Posted 2 years ago

Hello Travis, please accept our sincere apologies if you received a broken item. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“They sent me a defective bench which was assembled and a gift. Now they want me to disassemble it and FIND A BOX to ship it back instead of just sending me the damaged seat. This was a gift. I am totally embarrassed to have to ask him to do that. Let alone the big inconvenience that it would be.”

Helpful Report

Posted 2 years ago

Hello Tamra, please accept our sincere apologies if the item arrived with a defective bench. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The item came rusted. The threads for the seat and pad adjustment are rusted and won’t thread properly. The chrome brace for holding the bar has surface rust on it and also looks horrible because you can see all the grinding gouges. Your customer service tried to tell me to wipe the rust off and that it was not rust and just oxidation. Then proceeded to tell me they were going to close the complaint ticket since I wouldn’t just wipe it off. A truly unbelievable experience. This was my first and last purchase through Titan Fitness. Since your customer service reps think rust is acceptable when purchasing a metal product I will be submitting a complaint through my states Attorney Generals Office as well as the BBB later this week.”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the item you purchased arrived with a lot of rust. We pride ourselves on providing high-quality products. We sent you an email on 01/23/2023 offering you to return the item for a full replacement since you declined the partial refund, but we haven't heard back from you yet. Kindly reply to the email or reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Your return process is very difficult. I am still waiting to start my return after I emailed more than a week ago and have provided all the necessary information and pictures.”

Helpful Report

Posted 2 years ago

Hello Nick, please accept our sincere apologies if you are not happy with our return process. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the same condition as received, and in the original packaging. I reviewed your account and your return request has been declined due to the original packaging is no longer available. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Order not completed. I had to call twice for missing product I ordered. Not happy but have great products”

Helpful Report

Posted 2 years ago

Hello Enrique. Please accept our sincere apologies if your package was lost in transit by our partner courier. Unfortunately, we have little control over these issues, and our couriers do their best to deliver our packages on schedule. I checked your account and found that you had already spoken with one of our customer specialists, who had placed your replacement order that was delivered on 01/18/2023. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Stand arrived with one of the extension “titan” pieces bent, I had to straighten it out. Also, one of the triangular support pieces for the bottom of the extension was not in the box, the Chinese company that packed the thing just counted incorrectly and “quality control” at titans is still underwhelming. So here I am with a box of metal I cannot put together safely almost 2 weeks after it arrived.”

Helpful Report

Posted 2 years ago

“Squat stand arrived with the box completely torn on one side with one of the uprights halfway out of the box, scraped and bent. Once I opened the box I saw that the other pieces were also scraped from banging together. To make matters worse, the crossbar support that ties the two sides together was not in the box. Customer service has now told me to wait another 5-7 days before my replacement parts can be “resolved”. Have ordered thousands of items from this place before and each time I say never again, shame on me.”

Helpful Report

Posted 2 years ago

Hello Brandon, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement order for you that was delivered on 02/08/2023. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“Update: now over a month and still have yet to receive full refund. Avoid titan at all cost. I never received item. It was returned to warehouse, it had been apart three weeks and still have yet to receive my money back. Customer service is horrible.”

Helpful Report

Posted 2 years ago

Hello Salvador, please accept our sincere apologies for the delay in processing your refund. I reviewed your account and confirmed that the item was returned to our warehouse as per your request. I checked, and your refund has been issued on January 31, 2023. The refund should reflect on your original mode of payment in 5-7 business days. Kindly monitor your account and reach out after 7 business days if you still haven't received your refund. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“I ordered a power rack from Titan, I was charged and the order didn’t go through. I contacted them numerous times and received horrible customer service from 3 separate employees through email and phone. This is a very unprofessional company. I expressed what went wrong and how they can fix it with their website and their employees. The company didn’t seem interested in hearing it. Thank goodness for banks who can do the investigation and give me my money back. However I still have to wait for the bank to also finish their investigation in order to get my money back so it is not a fast process.”

Helpful Report

Posted 2 years ago

Hi Richelle, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Was given two of the Competition Style Kettlebells as a Christmas gift. The 16kg bell was fine but the 12kg bell has a very unstable bottom that wobbles badly and presents a safety hazard when doing pushups on the bell. In their own description Titan says that the bottoms are flat and stable for pushups. Product Overview The Competition Kettlebells are designed to improve overall strength, burn calories, and improve performance. Ranging from 8 KG (18-pounds) up to 40 KG (88-pounds), these single, solid piece casts are made of steel and retain the same machined body allowing you to train the same movement while also increasing or decreasing weight to cater to your routine. They are constructed with a durable, smooth wide-loop handle, a round profile with laser-engraved weight indications in KG, and a flat base that allows for push-ups and no wobbling. These kettlebells are ideal for building muscles, enhancing core strength, and improving balance. Additionally, they work as weight resistance and counterbalance for various upper and lower-body exercises. I notified warranty and they said, "Hello. Thanks for responding. In this case I'm afraid we cannot proceed with the warranty as that is not an intended use for the kettlebell. They weren't designed for that and we will not replace something for not being able to do what it wasn't supposed to. We apologize for any inconvenience. Have a good day. Ralph Titan Fitness Support"”

Helpful Report

Posted 2 years ago

“Missing the uprights”

Helpful Report

Posted 2 years ago

“The cable, broke within the 1-year warranty, I order a replacement cable 4 months ago and still have not received the cable. I check on the order for weeks and was told it was coming, I never received the cable. Call today and was now told the cable was on back order and that I should just cancelled the order because they don't know when the cable will come in. So, now I have a useless machine that I can't use without a cable.”

Helpful Report

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,819 reviews