Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,819 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still missing the 2nd half of the order and titan nor FedEx want to claim responsibility. When FedEx messed up the shipping label.”

Helpful Report

Posted 2 years ago

Hello! Thank you for your feedback! We have checked and found that you have spoken to one of our representatives who assisted you with a resolution. You may reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Can't tell the difference between the ordered 80 lb dumbbell and the first shipped 35 and replaced with a 50 lb dumbbell. Then because of loss in time shipping the wrong items I will not receive the 80 lb dumbbell I ordered because they sold out.”

Helpful Report

Posted 2 years ago

Hello Justin, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Unfortunately, a replacement is no longer possible since the item is now out of stock. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Never received item”

Helpful Report

Posted 2 years ago

Hi Joshua, we sincerely apologize for your experience with us. I reviewed your account, and as per the carrier, they delivered the order on 02/02/2023. A photo of the proof of delivery was uploaded to the carrier's website. Kindly check for your reference. If the item is still undelivered, we suggest you also check with your neighbors or family members to see if anyone received it on your behalf. Please reach out to us at info@titanfitness.com if you need further assistance.

Posted 2 years ago

“NEVER DEAL WITH TITAN. I was sent a 32kg Kettlebell that was manufactured faulty and used some type of putty to complete the handle. Problems happen in manufacturing, I wanted a new kettlebell or my money back, they offered me a 10% discount. The kettlebell can not be used. I wish I could post a photo or video here.”

Helpful Report

Posted 2 years ago

Hello Michael, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com if you require additional assistance.

Posted 2 years ago

“I’ve bought a lot of items from Titan, my entire gym is basically all Titan. Very disappointed in recent purchase and customer support with it.”

Helpful Report

Posted 2 years ago

Hello Trevor, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Received no support on a defective $699 fan bike. They should be replacing since defective from the start but instead somehow expect me to fix their bike’s problem. I used to live Titan products but I will not be buying from them again and will continue fighting until I receive actual assistance. Buyer beware with this company.”

Helpful Report

Posted 2 years ago

Hello Kimberly, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and orders to see if there was anything we could do to improve your situation. Unfortunately, I was unable to come up with a better option, which is to use a thread locker like Loctite or any other brand on those parts to prevent vibration loosening, just like what's going on with your Fan Bike. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Terrible customer service and product description”

Helpful Report

Posted 2 years ago

Hello Remington, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Finally bought the deadlift barbell with black zinc shaft and aggressive knurling for $361+ only to receive an all chrome version with very unaggressive knurling. Sent me the wrong bar. Titan acknowledged the error but had sold out of the correct one, so they can’t send me the right one. They’ll refund my money and pay for shipping, but I have to repackage the bar and somehow get it to a FedEx. I live in a rural area and it’s a huge inconvenience and fuel cost to do that. Furthermore, the bar I bought at full price went on sale immediately after purchase and Titan wouldn’t return the difference. I understand it’s a matter of timing on my part, but still many places will accommodate for those occurrences and given their error would be the least they can do. What’s weird is the bar I bought is available through the Titan Fitness store on Amazon but Titan can’t get me one of those. I’d have to purchase it through Amazon. I’m sure they could send me the one I want from their Amazon Store but simply choose not to. Pretty unsatisfied.”

Helpful Report

Posted 2 years ago

Hello Shane, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This was a waste of my money, but it was totally my fault. I saw the discounted price and thought this was a great deal, only to discover when it arrived that Titan has both a “soft” and “heavy” foam plyo box. I “assumed” the soft in the name implied that it wasn’t a hard wood plyo box. At 16# (vs 66# for the heavy) this box is totally useless for any type of plyo box jumps without the risk of injuring yourself from it tipping over, even at the 20” side. I should have verified the weight before ordering. With a 20% stock fee and the cost to ship back, it’s not worth the trouble to return it. I will experiment to try and add weight, somehow. If not, it looks like I have a stretching box or bench to sit on in my home gym. Note to self, read the complete description, and not just the comments! 🤦🏻‍♂️🤷🏻‍♂️”

Helpful Report

Posted 2 years ago

Hello Martin, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Item took 5 times as long to ship as promised, arrive in a heavily damaged box. Customer service was zero help and the item was received 2 weeks later than advertised on the website.”

Helpful Report

Posted 2 years ago

Hello Casey, please accept our sincere apologies if your order was delayed. Unfortunately, we have no control over these delays, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. If any severe damages to the item affect its functionality, feel free to reach out. You may contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Please stay away with these plates. They come with a strong stubborn seemingly toxic smell that will not go away after weeks, which might makes your body unfortable inhaling it for couple seconds, let along doing workout with them! Washing with soap does not work. And they do not accept return without original packaging.”

Helpful Report

Posted 2 years ago

Hello Steven, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, in the original packaging, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I am still waiting for missing parts. Ridiculous!! No updates on where or when I will receive the items. Very dissatisfied and disappointed we with Titan Fitness Period!”

Helpful Report

Posted 2 years ago

Hello Sean, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order that was delivered on 02/02/2023. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I am still waiting for missing parts. Ridiculous!! No updates on where or when I will receive the items. Very dissatisfied and disappointed we with Titan Fitness Period!”

Helpful Report

Posted 2 years ago

“Don’t trust the sales people to recommend the proper equipment. Due to their error they sold Me the wrong accessory and then made me pay to ship it back so I could get the correct part. Shipping cost me over $100 to send it back. So terrible!”

Helpful Report

Posted 2 years ago

Hello Matthew, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. Unfortunately, we don't have control over the return cost as it is being paid to the carrier. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“I decided to give Titan Fitness a try after being a Rogue customer for years. Unfortunately, my first purchase will also be my last. I purchased a wall ball that started 'blowing dust' at the seams every time it was caught. I submitted a claim to exchange it for a new wall ball and was told I was four days past the warrenty termination date - had the audacity to offer me a 5% coupon code for future purchases. Disappointed in the company. Disappointed in the quality. Disappointed in the warranty and not standing behind their product.”

Helpful Report

Posted 2 years ago

Hi Jason, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com so we can assist you further.

Posted 2 years ago

“I love you guys but…. This time… you sent me the wrong item (60lb Kettlebell instead of 60lb slam ball)(I ordered 4 large weight slam balls in total but you sent 3 and a kettlebell) BUT… after I spoke to customer service it took four days for anyone to respond with a solution. That solution was to send me a shipping label and have me return the 60 kettlebell to a FedEx location myself. Not cool. Not sure why I am getting inconvenienced for a mistake that Titan made. I have friends that have ordered items larger than the slam balls that never had to return the mistaken item. You just sent a new item and told them to keep or donate the other item. I’m fine with returning the kettle bell as I do not need it. However, you should have FedEx come and get it from me instead of making me do the legwork. Kettlebells are cheap to manufacture, and now this kettlebell is going to cost you more money in shipping than it cost to manufacture the item. Just a silly false economy. I would love to talk to someone about it. My number is 859-227-6688.”

Helpful Report

Posted 2 years ago

Hello Sean, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“These are great functionally. But, both that I ordered came clearly broken on 2 of the end caps, filled with metal shavings, and very unevenly finished. I thought titan was getting better but it seems they're not.”

Helpful Report

Posted 2 years ago

Hi Brian, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Purchased the Functional Trainer. One of the boxes with the 10# weight plates for the weight stack was short 2 weights. I've emailed and called them. Titan seems to want to blame FedEx but FedEx didn't pack the crate. I only want them to send me the 2 weight plates but all I've gotten is the run around. The response should be that Titan will immediately make this right and send me the missing weight plates. Horrible customer service. Titan clearly doesn't care based on its actions. I do not recommend buying anything from Titan. You can't trust them.”

Helpful Report

Posted 2 years ago

Hello Jeff, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who informed you that after further investigation, we have confirmed that we have shipped all items. We highly suggest you contact the carrier to check if they can locate the missing item. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Horrible customer service is terrible- phone with people you can’t understand and can’t solve the problem. Return policy is archaic. The worst customer service I have seen in years or ever.. taking a picture of a return, and waiting several days for an answer? Insane!”

Helpful Report

Posted 2 years ago

Hello Terri, please accept our sincere apologies if the item you purchased did not live up to your expectations. I reviewed your account and found that you bought a Scratch and Dent item. Scratch and dent items, however, are not eligible for returns or warranty claims. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The equipment is fine but the customer service is not very good. I ordered a stationary bench but it did not come with hardware. I called and they requested me to send pictures of the packaging. Once i sent them, they told me that it was going to take a while for me to receive the hardware and if i wanted it immediately i was going to have to pay for a set. Most companies rush to send you something if it was their fault. The customer service guy was rude and not much help at all.”

Helpful Report

Posted 2 years ago

Hello! Please accept our sincere apologies, your feedback will certainly be used to ensure that our team inspects the items to guarantee items are in good condition. I checked your account and found that you have collaborated with one of our Product Specialists, who assisted you regarding your concern. If there will be any issues in the future, please reach us at info@titanfitness.com so we can help you further.

Posted 1 year ago

Titan Fitness is rated 4.5 based on 27,819 reviews