Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,822 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product took a very long time to be delivered”

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Posted 2 years ago

“My first bad experience with Titan fitness, I purchased the linear hack squat machine two of the plastic rollers were not the right size, so the machine will not roll, sent an email to Titan I have not heard back from them.”

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Posted 2 years ago

“Parts missing and no instructions. Had to download them myself and print them. Spent over $1,000 on three pieces of equipment. Called customer service and all the guy talked about was getting pictures of the package. After the 8th of him asking and me telling him eight times that I didn’t have the package. Very frustrating. Now I have to wait 7-10 days for my missing parts to arrive at my house. I’m done with buying equipment from Titan fitness. I’ve spent a lot of money with them to get mistreated is unacceptable.”

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Posted 2 years ago

“My item actually has not been delivered. Where is it?? Now I’m worried if and when it’s delivered that it is damaged.”

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Posted 2 years ago

“Does not fit my Rack Need a return”

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Posted 2 years ago

Hello Erich, we are sorry to hear that you would like to return an item. I checked your account and we sent you an email on November 28, 2022, confirming if the item is unused and still in its original packaging, as per our return policy listed on the website. Kindly reply to the email or contact us at info@titanfitness.com with the reference PBR Amyra to further assist you.

Posted 2 years ago

“The bench came bent. The primary back pad was unlevel and didn't sit flush to the metal support so you always felt like you were sliding off. When I reached out to support they said I couldn't return it because it wasn't in the original packaging. The problem was I didn't notice it was bent until I unpacked it and assembled it... Better of spending the money to get a bench that is harder to bend or choosing a company that has a better return policy.”

Helpful Report

Posted 2 years ago

Hello Sam, please accept our sincere apologies if the bench came bent. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“You only sent me one j hook, thus the product is useless currently. I have emailed support and am waiting on a response.”

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Posted 2 years ago

Hello Michael, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“The replacement Landmine Stand wobbles worse than the first. I am still waiting to hear back from your company for next steps.”

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Posted 2 years ago

Hello Bob, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked and you have been assisted by our product specialist who inform you that our internal team has reviewed the video however they said that it is normal. The product is just a stand to raise the staring position of landmine motions for overhead work, and the wobble will not affect performance. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The sleeves don’t fit barbells. Totally Unusable. Are negative stars an option?”

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Posted 2 years ago

Hello Martin, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our product specialists, who processed a full refund for you without requiring the item to be returned. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“really upset I spent this money and put the item together only to find out i CANNOT use it!!!! my height is 5'3 this is a horrible piece of equipment for shorter people will injur and severly hurt your lower back very upset”

Helpful Report

Posted 2 years ago

Hello Vanessa, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Avoid this company at all costs!! I ordered the X-3 rack, the X-3 Lever arms, spotter arms, and bumper plate weight set (260#). The x-3 rack arrived damaged. The lever arms were missing the handles, the bolts and therefore was unusable. I have been in contact with the Titan fitness team for 3 weeks (hours on hold and many many emails later including photo evidence of the damage) and they are still unable to clearly give me an answer if they will replace this or not. This is a failure on their part for not sending all the components I ordered and they have yet to resolve this issue for me or give even give me a time frame in which this would be resolved. The product quality (other than a few scratches, marks, and missing logo badge) was acceptable. The customer service however has been horrible. I had been working with Austin Tom Cruz in the product support team. Never again Titan.”

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Posted 2 years ago

Hello Joe, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“I received my wall mounted pulley tower. I bought this as a scratch and dent because that was all that was available. When I received the item there were loose screws coming out of the box which made me realize that this wasn’t going to be good. I opened the box and found parts just thrown into it and no instructions. Hardware was just casually thrown in the box and scattered everywhere. I could have probably handled all of that. However one of the towers was bent. That makes this machine 100% not usable. I understand it is scratch and dent but the description stated that is would be 100% usable. I have bought from titan fitness in the past but if I can’t get this rectified I will never buy from them again.”

Helpful Report

Posted 2 years ago

Hello Nick, please accept our sincere apologies if one of the uprights was bent. We pride ourselves on providing high-quality products. I checked your account and found that you had already spoken with one of our warranty specialists, who had processed a full refund for you without requiring the item to be returned. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Not all bolts, washers, etc. were included. Told I can purchase them myself from a local hardware to avoid having to waiting for the shipping of the missing parts, I said I'll wait, then told you don't have the missing parts and to return the product and you'll send me a full replacement. If you have a replacement to send me, just send me the missing items.”

Helpful Report

Posted 2 years ago

Hello Gavin, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who offered you a 50% partial refund and you may purchase the parts locally which you accepted. The refund was issued on 11/30/2022 and should reflect on your account in 2-7 business days. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Mismarked belt. Received a XL verses a L. Still waiting on response.”

Helpful Report

Posted 2 years ago

Hello Kim, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“I contacted customer service twice to verify if the bar's weight sleeves were smooth or had micro grooves. Both time I was told they were smooth. So I ordered the bar only to find out on reciept of the bar that it is micro grooved sleeves which I did not want. I got rid of my other bar because I did not like the micro grooves. Titan fitness are you going to make this right. Full refund and return shipping paid by Titan? I ordered other items from Titan and was happy but not so much right now.”

Helpful Report

Posted 2 years ago

Hello Gary, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“The monolift I purchased DOES NOT FIT THE SHORTER RACK. Should state that! Waste of money and I’m stuck with it now.”

Helpful Report

Posted 2 years ago

Hello John, please accept our sincere apologies if the T-2 SERIES ADJUSTABLE MONOLIFT ATTACHMENTS you ordered didn't fit your rack. Your feedback will certainly be used to improve the product listing in order to ensure that our customers are not confused by the information on the item. I have checked your order and unfortunately, the item you ordered is designed and only compatible with the T-2 Series Power Racks which is also stated on the product page on the website. If you’re not satisfied with your purchase, we offer a refund for up to 30 days after your order has been delivered, provided it is unused and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I placed an online order for a 70 lb. EZ curl bar with Titan on 11/12/22 for $114.97. SIX DAYS LATER they dropped the price to $79.97 for Black Friday. I asked if they would please refund me the difference as most retailers would considering the close time proximity. THEY REFUSED and said I could return the item and re-order it, but I'd be responsible for $23 in shipping charges...what kind of customer service is that? Their product quality is great but their customer service stinks!”

Helpful Report

Posted 2 years ago

Hello Tom, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanbrands.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“Product came damaged. I would not buy again from here. Support is not that helpful.”

Helpful Report

Posted 2 years ago

Hello Venkatesan, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the replacement request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This Item is very difficult to use and if not careful you can injure yourself. And doesn't come with instructions on how to use, need to view on You Tube.”

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Posted 2 years ago

Hello Christian, please accept our sincere apologies if there is no manual upon delivery. Regarding the manual, to reduce our footprint, we store all of our manuals digitally. You may also find the manual on the product page on the website. You can check it here, https://3642276.app.netsuite.com/core/media/media.nl?id=24605280&c=3642276&h=qADS-yktonltAzwb0rplpFaSIK2ysA4cF_CBTBizzcU6h5Yp&_xt=.pdf. You may also reach out to our product team if you still have a hard time with the manual, and they will be glad to assist you with the step-by-step assembly procedure. You may call 888-410-1503 and press option 5 for Product Support. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Order this bench, on sale, and received a defective bench. The seat area wiggles and is not firm and stable. All bolts are toghtened and this was built correctly, yet it still wiggles. This is unsafe. I sent a video to the Titan product team - after not so great customer service and over a month later, the only thing they told me was the bolts needs to be tightened. All the bolts are tight and it still wiggles and is loose - making this bench unsafe and unstable. This is on sale for a reason, it’s a cheap bench and hopefully you don’t receive a defective product. Be careful.”

Helpful Report

Posted 2 years ago

Hi Jason, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,822 reviews