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Titan Fitness Reviews

4.5 Rating 27,898 Reviews
86 %
of reviewers recommend Titan Fitness
4.5
Based on 27,898 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025
Ronald S
Titan Fitness 5 star review on 11th August 2025
Andreas H
Titan Fitness 5 star review on 23rd June 2025
Andrew S
Titan Fitness 5 star review on 23rd June 2025
Andrew W
Titan Fitness 5 star review on 11th June 2025
Andrew C
Titan Fitness 4 star review on 11th June 2025
Greg B
Titan Fitness 5 star review on 9th June 2025
Randy H
1496
Anonymous
Anonymous  // 01/01/2019
I ordered this item in error. I immediately messaged titan and asked if I could return it. They told me it had already shipped and I would be charged to return item. I mentioned I have spent thousands of dollars on equipment. I asked if titan could pay the shipping this one time. Titan agent was unwilling to help even though it was a one off. A return label was sent and agent said I would be deducted from return, even after I explained my case in emails. I asked to speak to someone else and the request was ignored. My prior experience with customer service was amazing (not this time.)This time it was very difficult and agent was unwilling to serve me as a customer. I will no longer purchase from titan.
Helpful Report
Posted 2 years ago
I had to wait a long time for delivery. Then when I got it the item I received was scratched and dented. Customer services has still not gotten back to me regarding the damaged product
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Posted 2 years ago
Ordered a bunch of dumbells months ago. One of the 100lb dumbells didn't show up. I told them. They said to give it some time and it would show, but it never did. By the time , they figured out it wasn't going to show up and tried to resend they were out of stock. So for months I had 1 100lb dumbell. Recently decided to try them again. Ordered another 100lb hex dumbell , got it and the handle is shaped completely different. Its straight and the other handle is contoured. Will not use again.
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Posted 2 years ago
Missing parts
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Posted 2 years ago
product was almost impossible to assemble
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Posted 2 years ago
I sent a cancellation in immediately after I put my order in. No response for 4 days. I called the 800 number. My order shipped and now I have to pay freight to send it back.
Helpful Report
Posted 2 years ago
The product is defective. I have explained this to to the warranty department and they said it would take 7 days to ship a new one
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Posted 2 years ago
I still have not gotten my equippment. I am missing all of my free weights. I would like to speak to a manager or someone that able to do something. I have tried calling the carrier. I have tried the customer support. Nothing is working. I am not very happy with my purchases.
Helpful Report
Posted 2 years ago
So far this has not been a good experience. We opened the steel club (a gift to our grandson) to inspect and it is rusted and the finish is flaking off on the barrel end. I sent an email with the required photo requesting a return label to get the replacement in time for Christmas, I get a response that says it may take 3 business days to respond to my request! Really? Hopefully I can write a much better review soon.
Helpful Report
Posted 2 years ago
I paid for a safety squat bar on Nov. 28, today is Dec 9, and it still has NOT BEEN DELIVERED TO MY HOUSE! Titan Fitness tells me they shipped the safety squat bar with FEDEX but the package never arrived. I contacted Titan Fitness on Wed Nov 30 after I received an alert saying the safety squat bar had been delivered. I told customer service rep Rica at Titan Fitness that the FedEx report of delivery is not true and the package never arrived. Rica did not believe me and wrote back that Titan Fitness received the delivery confirmation from FedEx. I was also told that I'm responsible for contacting FedEx, trying to locate what FedEx did with my shipment, and finally if it can't be located I'm responsible for filing a claim. Titan Fitness order fulfillment and customer service is useless and they have not assisted me in any way regarding the safety squat bar that I paid for and have not received. Do not order any products from Titan Fitness because they will take your money and then say the buyer is responsible for their freight carrier's activity. Titan Fitness has failed to fulfill my purchase and stolen my money. As soon as the 15-days-after-purchase time line passes I'll be contacting my credit card company to dispute the charge - payment I made to Titan Fitness and have the $339.14 credited back to my account.
Helpful Report
Posted 2 years ago
RACK MOUNTED INFINITY ROPE PULLEY SYSTEM It works, but the rope is of terrible quality. After only 5 minutes of usage, it is frayed all over the place. I even got the 2nd Version which was supposed to have fixed the issue of fraying, but it certainly didn't. Quite disappointing.
Helpful Report
Posted 2 years ago
It's all about customer service for me. My product came in damaged. I sent in pictures of the damaged product and received a call from someone who stated I needed to send photos of the packaging. I had already thrown the packaging in the trash. She advised that she would have a supervisor call me. The cost of the product was only $80 something, but no one has contacted me regarding the bent stand. I ordered from you all instead of Rougue because you all were much cheaper, but in the future I would be apprehensive in ordering more expensive products if this is the service I get for something this small.
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Posted 2 years ago
Horrible customer service. Will not purchase from titan again.
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Posted 2 years ago
One item was incorrect and I’m still waiting on a response to fix it
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Posted 2 years ago
They shipped the wrong item after 2 months of waiting on backorder. Correct item is on backorder once again so another month of waiting. Buyer beware.
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Posted 2 years ago
Product was busted instead of scratched and dented.
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Posted 2 years ago
EZ curl bar came unpackaged with plastic bag hanging off. Was scuffed up with coating chipped off on multiple areas. Still waiting to receive reply from customer service to remedy issue.
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Posted 2 years ago
I have a promo code that kept getting denied when trying to use it. I finally gave up on it. Also the package was soaked in some sort of gasoline or oil and now that is all my equipment smells like. I have it in my storage room because it’s so strong of a smell. Also the package had a bunch of trash and zip ties just thrown in there. Not happy at all.
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Posted 2 years ago
I asked for an updated manual for building the lag press hack squat I bought on Sunday. Still haven't received it. Thanks.
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Posted 2 years ago
Arrived scratched, dented, rusted and with several broken pieces. I have tried to work with Titan to get a replacement but that have yet to response in over a week. I was so excited about getting this tower but this has been a giant hassle. Update: Customer support is horrible. After long periods of silence, they seem to had decided to have me return it and not issue a refund.
Helpful Report
Posted 2 years ago
Titan Fitness is rated 4.5 based on 27,898 reviews