Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,822 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 11th June 2025

1492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This could’ve been a freak thing but I ordered a scratch and dent seated leg curl for it to travel across the country twice and be sent back to the facility. It was delivered over the counter to a FedEx in Memphis, Tennessee marked as delivered to me on the coastal United States. I’ll just have to have my bank cancel a transaction next time if the services have not been provided.”

Helpful Report

Posted 2 years ago

Hi Anthony, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. I have had a chance to check and I can see that the item was returned and the refund was issued on 11/21. Thank you again for the review and I hope you can give us another chance.

Posted 2 years ago

“Very poor customer service.”

Helpful Report

Posted 2 years ago

Hello Ellen, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you ordered an item from scratch and dents deals. Please be informed that Scratch and Dent Deal - items might have cosmetic damage and/or missing hardware. You may, however, purchase the missing hardware locally. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“This has been the worst customer experience I have experienced. I ordered the 12inch log press, after the item had multiple delays in shipping due to “damaged shipping labels” I got the log, upon inspection of the log it had a massive dent under the handle along with the big dent was multiple scratches all over the item. Which made sense considering the box was in pieces. I reached out to titan fitness customer care instantly sent photos of the damages and request a partial refund of the item due to the damages. They came back with a 5% off coupon on my next order?? Wtf I let them know their own scratch and dent items are 20% or more off? They continue to say updating request, yesterday 11/18 they put the log on sale!!! For 20%!!!! So now I am requesting the sale price adjustment and an additional 20% off for being I. Such bad shape. The last thing I want to do is go purchase a new box and figure out how to ship This back to them. Depending on how this goes might be my last time shopping with them.”

Helpful Report

Posted 2 years ago

Hello Max, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I reviewed your account and found that we issued a partial refund on November 30, 2022, for the damages. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Your communication between sales, shipping and customer service is the some of poorest I’ve ever seen. Your asking for a review from me on an order that still to this day hasn’t been fulfilled. I only received the leg press machine on Friday of last week. I sent an email on Saturday morning informing y’all that I had not received the functional trainer with the leg press machine. I waited until Monday for a response to my email, and still nothing. So I called the customer service number to inform them that I had not received the functional trainer with the leg press machine. I told them, I had sent a email on Saturday, they acted like they had no idea what I was talking about. After a few minutes of me asking a series of question, I finally got your customer service to admit y’all botched the whole thing. Before end the call your customer service employee assured me it was being taken care of. I was to receive an email with an update. So,here we are two days later still nothing. I called again, your customer service representative said they where waiting on approval from management to send another functional trainer. I told them, it shouldn’t be my problem there is a thief in the warehouse or the trucking line saia didn’t create a second label for the functional trainer and they stole it. It took y’all 7 days to create a label for the second functional trainer, and it still hasn’t shipped. Y’all’s lack of communication and inability to resolve this in a timely manner is the reason for my 1 star review. I ordered another item from y’all only because of the YouTube reviews and price point. I hope this order goes better than the functional trainer did.”

Helpful Report

Posted 2 years ago

Hello Chad, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order which is now in transit. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“This is the response from Titan fitness as to why they don’t give military discounts to the members of the military that actually served this country. Unfortunately, we do not have a current discount program for Military or First Responder members. We have identified a way to serve those in need and took part in providing equipment for families in need on Montel's Military Makeover. So Titan Fitness uses a television program to donate to apparent families that are from the military in need. Hmm, sounds like advertising and absolutely nothing goes to the actual members of the military. It’s a TV show. Cmon Titan fitness. Step up! Support the United States military. Don’t respond that you do when you don’t. Change your logo or change your design. You have forgotten about your customers and have stopped giving a damn about supporting them much less the military!!”

Helpful Report

Posted 2 years ago

Hi Jared, thank you for posting a review and my apologies that this has been your experience with us. We surely value military service and looks forward to developing an avenue to show our appreciation. At the moment however, we find out that we were able to help those in need by providing equipment for Military and First Responder members on Motel's Military Makeover. We understand that providing discounts for military and first responders are also a way of acknowledging your service; we have been having more promos and sales lately which does not require a coupon code to avail. We hope to have measures in place in the near future to offer you efficient service with a program that will honor you and your contributions.

Posted 2 years ago

“Always something wrong with titan orders Sandbag splits open 1st day of use. Bench pad is different than in picture and is covered in paint/goo from the factory.”

Helpful Report

Posted 2 years ago

Hi Adam, thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. I have had a chance to check and I can see that one from our team has reached out about your concern on the sand bag and was requesting photos, however, we've never received a response. Also, my apologies about the photos on the website about the bench as the actual item may vary from the photo listed as our manufacturer's usually makes design changes before a photo is uploaded. Also, one from our team has already reached out about your inquiry on the bench however, a resolution was not arrived at as they also did not receive a reply from the last email they sent. If you have any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. You can use this link to file a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“Did not adjust price based on a change within 48 hours of my order.”

Helpful Report

Posted 2 years ago

Hello Matt, please accept our sincere apologies if you were not granted a refund for the sale price. Titan has a 24-hour price adjustment policy for items purchased on any of our branded websites. Our sale price adjustment policy is explained on this website: https://support.titan.fitness/hc/en-us/articles/360057610572-Price-Adjustment-Policy. Please email us at info@titanfitness.com with the reference PBR Amyra if you require any additional support.

Posted 2 years ago

“Horrendous experience. Curl bench i ordered arrived twice rusted and damaged. They made buy boxes to return the benches and hauled them to fed ex. Avoid at all costs”

Helpful Report

Posted 2 years ago

Hello Kelvin, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. The refund will be processed once we receive the return and should be posted on your account in 2-7 business days. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“I just received my product and I opened it to put it together. Not only was locating the manual online a hassle, but over half of the hardware I needed to put my machine together was NOT included in the box. This is very disappointing.”

Helpful Report

Posted 2 years ago

Hello Antoinne, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“After not sending of my ordered items, I hoped they would redeem themselves. They didn't. They did get an order out on time, but it was the wrong item. Not sure how one gets a pull-up bar confused with a T-3 independent squat stand.... Apparently Titan fitness is the one. I had high hopes, but they just can't seem to get that one item (T-3 Independent Squat Stand) correct. Just to be clear, I am not honestly not a fan of leaving reviews, but I have had enough with this company. And the worst part is, they will charge to return the items even though they got it wrong. I should have just went with rogue. More expensive, but at least they get it right. And when they don't they don't charge you to return it”

Helpful Report

Posted 2 years ago

Hello Austin, please accept our sincere apologies for sending you the wrong item. Your feedback will undoubtedly be used to enhance our shipping process, ensuring that our warehouse team properly inspects the items before shipping to verify that the correct item is selected. I checked your account and found that you had already spoken with one of our product specialists, who processed a full refund for you without requiring the item to be returned. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I have been a long time customer and I am a military veteran. An item went on sale and I missed it by less than 24 hours. It was a “veterans weekend sale” and I asked customer service on actual Veterans Day for the same price as the day before. They took 72 hours to tell me no. They don’t give military discounts yet they pretend to support our armed forces. This company is NOT A SUPPORTER OF THE US MILITARY IN ANY WAY. BUY IF YOU DON’T SUPPORT THE MILITARY TOO!!”

Helpful Report

Posted 2 years ago

Hi Socal. We apologize for any inconvenience. TITAN values military service and looks forward to developing an avenue to show our appreciation. Unfortunately, we do not have a current discount program for Military or First Responder members. We have identified a way to serve those in need and took part in providing equipment for families in need on Montel's Military Makeover. You may however reach out to our sales team to check for any discount that they can offer you. Our sales team phone number is 1-800-605-8241. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I received the bench but there was no hardware or instructions included. They gave me the option of reimbursement if I wanted to go to a hardware store and purchase the items. I declined and they shipped it. The hardware is taking twice as long as the bench to be delivered. I’m sure it will be fine once it arrives but not a great first purchase experience.”

Helpful Report

Posted 2 years ago

Hello Bryan, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I checked your account and found that you had already spoken with one of our product specialists, who had placed your replacement order. Parts have to be picked and packaged separately so the processing time is slightly longer than regular orders, but I assure you that your concern is a priority and we will resolve this issue for you. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Terrible customer service on their equiptment not fitting the exact rack accessories are purchased for, got the run around wanting pictures and mor pictures. Even when other reviewers have the same issue. I won’t buy from titan again”

Helpful Report

Posted 2 years ago

Hi Joe, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“Initial item was received damaged, replacement sent. While installing, two of the bolts sheared off and I had to go to Lowes to purchase more sturdy lag bolts. Not a good experience.”

Helpful Report

Posted 2 years ago

Hi James, thank you for the review and my apologies about the experience you have had in regards to shipping and/or the packaging. We make sure items are packaged securely as carriers have a policy of not picking up shipments if the packaging is compromised. Unfortunately, the delivery after it has left our warehouse is out of our hands and we are unable to control any decisions or actions caused by the carrier. My apologies also that you had to purchase replacement hardware. If you encounter any quality issues impending the function of the attachment, please feel free to submit a warranty claim and our warranty team will get right with you. Use this link to submit a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“I ordered an adjustable bench, and when delivered, the box was beat up. There were two holes in the bench itself. I submitted the claim a few days ago, and I called today to follow up. The customer service agent stated they are still working on it. What is there to work on? It was clearly damaged upon delivery, and beat up. I emailed pictures, and still waiting. I know it could be a shipping issue, but I should have a new bench sent already.”

Helpful Report

Posted 2 years ago

Hi Samuel, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. Our product support team usually have a queue of claims that they have to go through; my apologies again about the time it took to handle you claim. I have had a chance to check and I can see that a resolution was offered which was accepted. Thank you very much for letting us turn this around for you.

Posted 2 years ago

“i ordered the leg press hack squat machine for 2 grand ,and a few days later seen on amazon for 1 grand cheaper ( same machine ) i aksed them to price match and they refused ( i sent them a copy of my new receipt ) . and they would not cancel the shipping order and let it be delivered and tried to stick me with the return shipping cost , i will never do any business with this company again !”

Helpful Report

Posted 2 years ago

Hi Tom, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We do have a price adjustment policy, however, it can only be applied on items bought directly from our website if the same item at our website goes on sale 24 hours after an order has been placed for it. I'm afraid the same item being sold at a 3rd party website cannot be considered for a price adjustment they retailer websites tend to have their own promos that coincides with their guidelines permitting us to sell our items there. My apologies as about your order that we weren't able to cancel. There are certain phases on order processing that cannot be stopped or altered. Due to fast turn around times, most orders cannot be changes once they are placed. Your order was processed and was loaded by the carrier at their truck to be sorted for delivery. If a cancellation request is received, we will have to call the carrier to have it rerouted back to us since the order has already been shipped at the time of your request. A return shipping cost will be charged since your request to cancel the order was not a result of internal factors affecting order processing and shipping. My apologies again.

Posted 2 years ago

“Complete Garbage. Seat literally ripped off when I tried to move it.”

Helpful Report

Posted 2 years ago

Hi Dave, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“The curl bar was delivered late without a box. The bar has blemishes and pitting in the finish.”

Helpful Report

Posted 2 years ago

Hello Wayne, please accept our sincere apologies if the bar arrived without a box and if it arrived with blemishes. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Didn’t receive an item!!!”

Helpful Report

Posted 2 years ago

Hello Adam, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to FedEx, they delivered the Wall Mounted 6 Barbell Rack V2 on 11/05/2022. Please check the proof of delivery shown on the carrier's website. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you file a claim through FedEx. Here's the link to file a claim, https://www.fedex.com/en-us/customer-support/faqs/receiving/fedex-says-delivered-but-no-package.html. FedEx will do an investigation and reach out to you for a resolution. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Sent me 2 silver X3 squat racks. I ordered Black. They say there is nothing that they can do because the sales person put it in the quote as silver and I didn't catch it. I ordered $20k worth of equipment and there’s nothing that can be done…”

Helpful Report

Posted 2 years ago

Hello Joe, please accept our sincere apologies if the wrong color was placed on our system. If you’re not satisfied with the color you received, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, still in the original box, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,822 reviews