Titan Fitness Reviews

Name: Titan Fitness
Address: 3839 Forest Hill Irene Rd, Memphis
Rating: 4.45

4.5 Rating 27,898 Reviews

86 %

of reviewers recommend Titan Fitness

4.5

Based on 27,898 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

888-410-1503

Email:

info@titan.fitness

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Titan Fitness 5 star review on 14th August 2025

1496

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“i ordered the leg press hack squat machine for 2 grand ,and a few days later seen on amazon for 1 grand cheaper ( same machine ) i aksed them to price match and they refused ( i sent them a copy of my new receipt ) . and they would not cancel the shipping order and let it be delivered and tried to stick me with the return shipping cost , i will never do any business with this company again !”

Helpful Report

Posted 2 years ago

Hi Tom, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. We do have a price adjustment policy, however, it can only be applied on items bought directly from our website if the same item at our website goes on sale 24 hours after an order has been placed for it. I'm afraid the same item being sold at a 3rd party website cannot be considered for a price adjustment they retailer websites tend to have their own promos that coincides with their guidelines permitting us to sell our items there. My apologies as about your order that we weren't able to cancel. There are certain phases on order processing that cannot be stopped or altered. Due to fast turn around times, most orders cannot be changes once they are placed. Your order was processed and was loaded by the carrier at their truck to be sorted for delivery. If a cancellation request is received, we will have to call the carrier to have it rerouted back to us since the order has already been shipped at the time of your request. A return shipping cost will be charged since your request to cancel the order was not a result of internal factors affecting order processing and shipping. My apologies again.

Posted 2 years ago

“Complete Garbage. Seat literally ripped off when I tried to move it.”

Helpful Report

Posted 2 years ago

Hi Dave, we sincerely apologize for your experience with us. I will be more than happy to look into your concern so we can make it right for you. Unfortunately, I am unable to locate your order details due to having limited information. Please reach out to us at info@titanfitness.com and reference PBR Amyra so we can assist you further.

Posted 2 years ago

“The curl bar was delivered late without a box. The bar has blemishes and pitting in the finish.”

Helpful Report

Posted 2 years ago

Hello Wayne, please accept our sincere apologies if the bar arrived without a box and if it arrived with blemishes. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. If any severe damages to the item affect its functionality, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Didn’t receive an item!!!”

Helpful Report

Posted 2 years ago

Hello Adam, please accept our sincere apologies if you did not receive your order. Unfortunately, we have no control over these issues, although our carriers try their best to keep track of information up to date. Your feedback will undoubtedly be used to enhance our shipping process so that our partner courier can deliver our products on schedule. I checked your order and according to FedEx, they delivered the Wall Mounted 6 Barbell Rack V2 on 11/05/2022. Please check the proof of delivery shown on the carrier's website. Kindly also check with your neighbors or relatives if someone kept the package for you. If you did not receive this item, we suggest you file a claim through FedEx. Here's the link to file a claim, https://www.fedex.com/en-us/customer-support/faqs/receiving/fedex-says-delivered-but-no-package.html. FedEx will do an investigation and reach out to you for a resolution. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“Sent me 2 silver X3 squat racks. I ordered Black. They say there is nothing that they can do because the sales person put it in the quote as silver and I didn't catch it. I ordered $20k worth of equipment and there’s nothing that can be done…”

Helpful Report

Posted 2 years ago

Hello Joe, please accept our sincere apologies if the wrong color was placed on our system. If you’re not satisfied with the color you received, we offer a refund for up to 30 days after your order has been delivered, provided it is unused, still in the original box, and in new condition. Here's the link to our return policy for your reference, https://www.titan.fitness/return-policy.html. Please email us at info@titanfitness.com with the reference PBR Amyra if you require further assistance.

Posted 2 years ago

“This is the 3rd piece of equipment that I have purchased from you and the 2nd time something was missing from the box. The 1st time was rectified expeditiously and with minimal impact on us. This time, NOT so much! I was told to be patient in that they were trying to source the missing parts from an inventory. HOW DO YOU NOT HAVE PARTS ON HAND IN INVENTORY FOR WHAT YOU SOLD AND SHIPPED OUT!! Its been a week and I'm still waiting on someone to get back with me me on your plan to get me the missing parts. I am very pleased with the quality of your products; however, your quality control and your costumer service will most likely prevent me from recommending or purchasing more of your products.”

Helpful Report

Posted 2 years ago

Hello Ron, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

“My bike once put together makes a lot of noise clinging I called to make a report and was pass around it’s been a week now no response. Even made a video of the sound not happy at all”

Helpful Report

Posted 2 years ago

Hi Kevin, thank you for posting a review and my apologies as we understand that there are areas on the design that we can improve a upon to deliver a better experience. I have had a chance to check and some exercise bikes uses magnetic resistance that is smooth and quiet, or friction resistance where pressure is applied directly to the flywheel, however, our exercise bikes uses fan or air resistance to control the intensity of your workouts. The air resistance exercise bike do not produce an ear-splitting noise, but they can be loud enough to prevent you from hearing the TV or listening to your favorite music. My apologies again however, this is normal for bikes that uses a fan wheel instead of a conventional flywheel. If you encounter any quality issues or issues concerning the overall function of the item, please feel free to submit a warranty claim and our warranty team will get right with you. Thank you very much again for the review. You can use this link to file a claim - https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851

Posted 2 years ago

“The email says it was delivered, but I do not see it and my cameras haven’t recorded any courier dropping anything off. Can you please check again.”

Helpful Report

Posted 2 years ago

Hi Theodore, we sincerely apologize for your experience with us. I reviewed your account and as per the carrier, they delivered the order on November 01, 2022. A photo of the proof of delivery was uploaded to the carrier's website. Kindly check for your reference. If the item is still undelivered, we suggest you file a claim through the carrier's website. Here's the link to file a claim, https://www.fedex.com/en-us/customer-support/faqs/receiving/fedex-says-delivered-but-no-package.html. FedEx will do an investigation and reach out to you for a resolution. Please reach out to us at info@titanfitness.com and reference PBR Amyra if you need further assistance.

Posted 2 years ago

“1. I called Titan customer service to confirm X3 height before order 2. Titan confirmed height vs my ceiling height and pointed me to to the below graphic indicating the height to confirm 3. They gave me the ok to order 4. The height measures too heigh vs what is advertised so therefore does not fix in my house 5. I called Titan and they confirmed it’s an error on their side and said they need to update the website (this is on a recorded line) This is a fault of Titan and is due to false/erroneous advertising. Again, I’m open to a reasonable partial refund (so I can try to put it outdoors with cover). I have emailed and called several times and a Manager has not reached back out to resolve this. My next step is to report to BBB if not resolved.”

Helpful Report

Posted 2 years ago

Hi Saman, we sincerely apologize that this was your experience you had with your order. I have looked into this for you and I can see that a return order was keyed and a full refund has been issued. Thank you very much for the opportunity to correct this for you and thank you very much for your patience as we work constantly to improve our services so errors like this are reduced to 0.

Posted 2 years ago

“The next day I received my trap bar it went on sale by $20 dollars. Customer service was of no help.”

Helpful Report

Posted 2 years ago

Hi Knol, thank you for posting a review and my apologies about this. We do have a price adjustment policy, which can be applied to items that went on sale 24 hours after being purchased, however.This policy does not apply to Spend & Save promotions, promotions that are initiated with a coupon code, Black Friday, Cyber Monday promotions, Flash Sale or Scratch & Dent items. I have had a chance to check and I can see that a your order was placed on 10/29 and the Olympic Hex Weight Bar went on sale on 11/02 and was also a Flash Sale as part of our Black Friday Early Access. My apologies as neither conditions would fit granting a price match.

Posted 2 years ago

“Very poor quality. The old adage is true “you get what you pay for “. Now I have to see if customer support is any better than manufacturing and quality control.”

Helpful Report

Posted 2 years ago

Hello Bruce, please accept our sincere apologies if the item you purchased did not live up to your expectations. We pride ourselves on providing high-quality products. I reviewed your account and checked that you have been assisted by one of our product specialists who informed you that our accessories are not guaranteed to fit other racks and scratch and dent items are not eligible for returns or warranty claims. You may refer to this link for our return policy for your reference, https://www.titan.fitness/return-policy.html. Please contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Entire order is damaged due to poor packaging from Titan. Multiple uprights and tubes were not padded on ends and got destroyed/destroyed other pieces. (Only 1 of the tubes was padded.) Order is useless to me in this condition.”

Helpful Report

Posted 2 years ago

Hello Nicholas, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I looked into your account and found that you had already spoken with one of our product specialists, who submitted the return request for you. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“This doesn’t fit unless it’s literally hammered into place. The parallel brace is way too snug and will not slide into place like my other accessories…. Terribly measured and made”

Helpful Report

Posted 2 years ago

Hello Joe, please accept our sincere apologies if the parallel brace is way too snug and will not slide into place. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“FedEx couldn’t take it off the truck bc their trolley only held 400 pounds. The shipment came in a bolted box which I couldn’t open because I didn’t have anything that takes off bolts so I couldn’t take it piece by piece into my studio. There’s no mention about potentially needing a white glove service to set it up or anything so I refused the package. It’s been two weeks and Titan hasn’t refunded me and wants to charge me $500 for shipment back. Makes no sense. Do not recommend.”

Helpful Report

Posted 2 years ago

Hello Candace, please accept our sincere apologies if you have refused the delivery due to you were unable to bring it to your studio as it is heavy. I have checked and the item has been returned to our warehouse and the refund was issued on November 08, 2022. The refund should reflect on the original payment method in 5-7 business days. We hope for your patience. If you need further assistance, please contact us at info@titanfitness.com and mention PBR Amyra.

Posted 2 years ago

“Item has wrong product description. I was shipped the wrong product twice.”

Helpful Report

Posted 2 years ago

Hi Bulakiev, thank you for the review and I’m really sorry to hear you had a frustrating experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with us. Our listing is incorrect. We changed the bar design in Sept of 2021 and our supplier was supposed to let our online and marketing team know when the new bars were shipped to us but they did not. Therefore, our warehouse team has been shipping the new version with the old version still listed in the photos. This is on us and we'll strive to do better. My apologies again.

Posted 2 years ago

“The equipment is complete garbage. The link to the instructions is to associated with a different machine, and none of the screws and washers are the correct size. The machine is completely unstable and unusable. If Titan is in the business of stealing money from people, you should consider selling defective products that will not mangle or maim people when it breaks.”

Helpful Report

Posted 2 years ago

Hello Angela, please accept our sincere apologies if the machine is completely unstable and unusable. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Ordered 2 things and needed to cancel 1. I was told just the 1 product would be rerouted but my entire order was. I was also told I wouldn't be charged for the piece I wanted because it was also rerouted and not delivered. I was charged for both items and now I have to reorder the one I was always supposed to get.”

Helpful Report

Posted 2 years ago

Hello Lauren, please accept our sincere apologies if the entire order was rerouted. I checked and unfortunately, the carrier returned the other one by mistake. I checked and you were not charged rerouting fees for the 3-Tier Dumbbell Weight Rack. You were only charged rerouting fees for the 4 Pack Weight Plate Holders Fits T-3 and X-3 Series. I also checked that the refund was issued on November 02, 2022, and should reflect in your account in 5-7 business days. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“I purchased the rackable hex bar as new, but it arrived with scratches and visible signs of having been lightly used before, or at least tested; I contacted Titan and a rep sent me an email to forward pictures, which I did, twice now, and still no response from Titan. That bar should have never been sold as new, but as scratch and dent instead, and I am still waiting for a resolution and an answer to my email sent twice. BTW, delivery took two weeks.”

Helpful Report

Posted 2 years ago

Hello Alejandro, please accept our sincere apologies if the item you received was damaged in transit. We value our customers' feedback and are constantly working with shipping providers to enhance our packaging so that it can survive the rigors of transit. I checked your account and found that you had already spoken with one of our product specialists, who offered a partial refund for the damages. Upon checking, you accepted the offer and the refund was issued on November 15, 2022. The refund should reflect on your account in 5-7 business days. Please email us at info@titanfitness.com and reference PBR Amyra if you require further assistance.

Posted 2 years ago

“Very poor quality, bench seats aren’t level. If you tighten the nuts down on the seats like they need, the snap doesn’t allow you to put it in each hole when going to adjust. Also the gap is way too big as you work harder to avoid that then working out on it at times.”

Helpful Report

Posted 2 years ago

Hello Seth, please accept our sincere apologies if the bench seats aren’t level. We pride ourselves on providing high-quality products. To best serve you, kindly file a warranty claim using this link: https://support.titan.fitness/hc/en-us/requests/new?ticket_form_id=360000859851. The warranty claim process is handled by our in-house Product Support Team, and this form delivers the information they need to quickly review and resolve your claim. You may also contact us at info@titanfitness.com and reference PBR Amyra if you require additional assistance.

Posted 2 years ago

“Barbell went missing and safety pins also. A total disaster shipping”

Helpful Report

Posted 2 years ago

Hello David, please accept our sincere apologies if parts of your order are missing. Your feedback will certainly be used to enhance our shipping procedure, ensuring that our warehouse team properly inspects the items prior to delivery to guarantee that they are complete. We sent you an email on November 11, 2022, for the investigation result. Kindly check your email and reach out to the carrier if the items are still undelivered. Please reach us at info@titanfitness.com if you require further assistance.

Posted 2 years ago

Titan Fitness is rated 4.5 based on 27,898 reviews