“I purchased a pair of Sony WH-1000XM3 Wireless Noise Cancelling Headphones for £245.98 on 30th January 2019.
The order was supposed to be delivered within 72 hours but it didn't arrive. until 7th February 2019.
On their website there is no contact number for customer service so I had to leave messages on "send a message" option in 3 occasions which all went without any reply or acknowledgment.
Toby Deals ARE NOT BASED IN THE UK despite their domain name ending in .co.uk!!!
I had to report it to Action Fraud in the UK and open a case in PayPal hoping to recover my money.
THIS IS A FRAUDULENT WEBSITE.”
“They should get NO F'ING stars at all...minus if anything!!! The worst service I have EVER had in every single way. Purchased a lens in December 2018 and still no sign of it, no tracking information yet to show up, and their customer services are f'ing AWFUL!!! They have tried to fob me off with an email with NIL information, no tracking info or any assurances that I'll get my lens! My fault really, thinking I was going to get a bargain but now they have my money and still have my lens!!! If I ever decide to get on a plane to Hong Kong I will be giving them a visit if I can find their HQ. Let's see how they deal with me face to face...bunch of p*ss taking f*cktards!!!”
“Appalling company,
Bagging a UK address, but in Hong Hongkong. I have attempted to cancel my order several times within the 14 day window as they reported a camera was in stock.
The completely ignore all correspondence and I have reported them to Natwest Fraud, who are investigating them as they refuse to pay back my money, even though it says on their website T&C you can cancel the order.”
“Complete scam. Ordered a Huawei Honor 8X and it came but was for the wrong country, so didn't work except on wifi. They demanded I pay return shipping plus an admin fee for them to even consider refunding or replacing, even though it was their fault. Already lodged a complaint through PayPal. Hopefully they can get my money back. I'd be happy to return the phone with an RMA shipping label. It's worthless here.”
“#DateParcel Status Took a month to refund
252019-02-02We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
242019-02-01We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
232019-01-31We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
222019-01-30We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
212019-01-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
202019-01-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
192019-01-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
182019-01-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
172019-01-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
162019-01-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
152019-01-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
142019-01-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
132019-01-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
122019-01-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
112019-01-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
102019-01-18Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
92019-01-17Processing delay, your parcel will be out for delivery shortly.
82019-01-16Shipment further connected.
72019-01-15Your parcel will arrive shortly at the courier depot.
62019-01-14Shipment is on its way to the local depot.
52019-01-13Your parcel has arrived at a sort facility.
42019-01-12Shipment will arrive at courier depot for sorting shortly.
32019-01-11Shipment is en-route to courier depot.
22019-01-10In transit.
12019-01-09The parcel has been picked by the courier; The parcel has left the courier's warehouse.”
“I bought a Nikon camera from Tobydeals last Saturday 26th January 2019.
It arrived Thursday 31st January 2019.
By anyone’s reckoning, that’s amazing service.
It would have actually arrived on Wednesday had the courier not cocked up the delivery.
I have read a lot of reviews on Tobydeals, and of course everyone can’t be wrong, but I found this purchase amazing.
Add to this the fact that I paid £120 less that the High Street, and i’m over the moon with this transaction..
Tobydeals have taken a lot of stick with reviews, but here is one very satisfied customer..”
“Same story problem at customs have contacted Yodel the shippers myself by chat line but they are very guarded and cut me off think this is a roque company don't know where to go to solve and very upset”
“0 stars.
Ordered a camera and memory card 11 days ago.
No sign of it and just keep gettinf automated emails back.
Awful company pretending to be from the UK. Awful customer service. AVOID AVOID AVOID. Now going down the consumer rights and bank company for money back.”
“I placed a order for a huawei mate 20 twice! The first time after a week that my was still "being processed" I cancelled my order and reordered it a few days later, this time after a week of wait emailed them for an update and I was told they don't have the item in stock and they'll recieve and dispatch it within a week so I waited another TWO WEEKS!! So instead of the "3-8 working days" which says on their website waited 24 DAYS!! Yes that's right 24DAYS and nothing dispatched. Wasted more than a month of my time with this website. Firstly, if they are telling the truth why are they selling an item which they don't have in stock and on their website stating "in stock". Secondly, I was lied to for weeks and kept me waiting for weeks for no reason. If from the begining I was told this might take this long I would cancel it straight away but instead I was told a bunch of lies there for this is a scam.”
“Please don't not buy from these people they are total scammers look at the proof these below purchased 8th Jan are of the 29th the item is allegedly stuck in customs. Its not the tracking number is generated by themselves its not a courier number untraceable.
> Delivery Status
Delivery Status updated by every 24 hours
Please note that this is the TobyDeals ’s tracking page. Once your parcel has arrived at the local courier the link to their tracking page will be shown here.
#DateParcel Status
212019-01-29We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
202019-01-28We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
192019-01-27We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
182019-01-26We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
172019-01-25We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
162019-01-24We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
152019-01-23We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
142019-01-22We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
132019-01-21We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
122019-01-20We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
112019-01-19We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.
102019-01-18Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news.
92019-01-17Processing delay, your parcel will be out for delivery shortly.
82019-01-16Shipment further connected.
72019-01-15Your parcel will arrive shortly at the courier depot.
62019-01-14Shipment is on its way to the local depot.
52019-01-13Your parcel has arrived at a sort facility.
42019-01-12Shipment will arrive at courier depot for sorting shortly.
32019-01-11Shipment is en-route to courier depot.
22019-01-10In transit.
12019-01-09The parcel has been picked by the courier; The parcel has left the courier's warehouse.”
“The bad reviews tell the story, they vastly outweigh the good reviews, I had up until now had a good experience with a previous purchase but am now in dispute with them via PayPal as my purchase made it to the UK and arrived at the local YODEL depot but after 2 days it was still not out for delivery so I contacted YODEL (webchat only)….they themselves are another story, anyway I digress having asked YODEL to update me on delivery I checked the tracking again later that day and it now showed the item as being returned to the sender and to contact them (TobyDeals). They confirmed the item was being returned to them but they didn't know why but it could take 4 weeks before they received it back and then they would advise. Having asked for a refund twice now the reply is the same they haven't received the parcel. So there you have it spin the wheel and take your chance you may be lucky and recieve a great deal but it seems the chances are you will wish you'd paid a bit more. Will update if I get my money back for the goods that were never delivered.”
“Ordered smart watch from Toby site, got confirmation of Despatch then from there the tracking system tells me loads of rubbish ie.
"Processing delay, your parcel will be out for delivery shortly."
"Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news" for the last 6 days have got....
"We apologise for the delay, we are following up your order to get it delivered to you as soon as possible".
I am now on day 16 and doubt the watch will turn up. Customer support are awful! blaming courier customs problems etc etc.
The only positive is that I maybe able to get money back from credit card company after 30 days.
They are absolutely in the bottom supplier league and I wish I had read these reviews before making a foolish error. Should have just got it from Amazon or Ebay - what an idiot!”
“Atrocious. Ordered a camera for my husband for Christmas, but it has never arrived. Tracking shows it was 'delivered through letterbox', but despite this being impossible (my letterbox is 3cm high!), they are refusing to do anything to help at all. I've lost over £300 and they will not discuss it with me or open a claim with the courier company (who have admitted they've lost the parcel and it couldn't have been delivered).
All of my emails are being ignored and there is no phone number on their website. Don't bother, buy elsewhere, they cannot be trusted and will just ignore you when things go wrong.”
“TERRIBLE EXPERIENCE-THEY HAVENT REFUND FOR AN ITEM SOLD OUT
TERRIBLE EXPERIENCE! THEY HAVE NOT YET REFUNDED MY MONEY FOR AN ITEM I PURCHASED OVER 10 DAYS AGO AND ONLY YESTERDAY THEY ADMITTED THEY DONT HAVE IN STOCK (after several emails from me).
This was my daughters' birthday present, a laptop, and I had no present to give to her, and I cannot purchase something else for her.
There is no one to talk to (the phone number is only a designated number for legal reasons), the emails are all automated (no explanations, no customer care at all). Will have to liase with my credit card now for further actions”
“This is not a UK company, it is fake Uk site situated in Hong Kong.
I've been waiting 2 weeks for my order an they keep fobbing me off with no delivery or tracking information.
Please think before you buy from here. I'd give it No stars!
Thier refund policy is disgusting also, they charge a £20 fee an you pay postage back.
Do not use, thier email reply is laughable, I'm going to take this further.”
“EXTREMELY DODGY!!!! DO NOT USE. I purchased a UE Megaboom from this company just before christmas. after two weeks of using it now will not work unless plugged into a power outlet. I contacted the business for a refund and they said you can send it back but if we deem it not suitable for a refund or replacement we will charge you $20 to ship the item back to you in the same condition. They have no number to call and only communicate via email.
DO NOT BUY FROM THIS COMPANY. YOU WILL BE RIPPED OFF AND JUST HAVE TO SPEND DOUBLE THE AMOUNT TO GET A WORKING PRODUCT.”
“I ordered a Samsung Odyssey+ VR headset from Toby deals. My order was initially listed as "Processing" for about a week. After contact with their support desk, the status changed to "Shipped" and from there everything went fine until the headset arrived.
When I tried the headset, it became clear that it wasn't suitable for my needs (it didn't fit my head very well), so I followed the RMA return process.
The first response I received flatly refused to honour their return policy, stating "Headphones, Earphones and Personal Care Products like Shavers are not covered under this policy due to health and hygiene issues." I replied explaining that a VR headset is none of those things, and I could not understand how their refund policy could be denied on that basis.
The next reply I received stated that only items that were unused could be refunded, and that if the product was inspected and found to be used a refund would not be given. This is in direct contradiction with the refund process described on the website, which states very clearly that if an item has been used or accessories are missing, a restock fee of up to 50GBP may be applied. The support person from tobydeals made no mention of this, instead acting as if the refund could simply be refused if the item had been used.
I am now left with no confidence at all that I can send the item all the way back to Hong Kong, and not simply have my refund refused (leaving me with no headset and no money, or an additional change to have it sent back to me).
I am now planning to sell the headset second hand, where I'm sure it will find an owner that is happy with it, but at a financial loss to myself.
All the positive reviews on here seem to be for orders that all went fine, and no doubt these exist, but be warned that the refund policy is not applied as described on the website. I personally don't feel I can "shop with confidence and peace of mind" as the website suggests, and will not be using this seller again.”
“Absolutely disgusting, I placed an order for Christmas, I kept chasing and chasing, they never arrived, it cost me 110.00 I have emailed T Deals several times, they said Yodel have delivered the goods to my porch, however I have not got the good, I have asked for proof, they will not provide this. I do not have a secure porch area.
They do not want to know, I am now taking legal advice, and going to take them to the small claims court. DO NOT USE THIS COMPANY
UTTERY DISGUSTING!!!”
“I ordered a Sony camera from them last Tuesday, yes I thought it was a local company and didn’t pay for insurance or faster delivery. When I researched a little more and found bad reviews I was a little scared. I got a tracking order the very next day and my parcel arrived today. So that was only 1 week (5 working days). I’m impressed.”
