TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,797 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,797 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“TourRadar provided a good selection of tours to pick from. The discount offered was a very nice perk as well as the credits that I earned toward a future trip through them. I got timely responses back to my tour questions.”

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Posted 6 years ago

“Easy accessible fast replies will use again and again”

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Posted 6 years ago

“Good website. A lot of information about different tour's companies.”

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Posted 6 years ago

“Evelyn very good, gave all my anwsers to my questions, although have not yet done the tour , sounds and looks great and the tour is flexiable as we added a excursion to it no problems,and hotels look good on the tour. brian godfrey”

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Posted 6 years ago

“So far, so good. It was easy to book and the gentleman I spoke to was very nice. I’ll tell you more, after the trip.”

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Posted 6 years ago

“No Problems”

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Posted 6 years ago

“Big tick from me!”

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Posted 6 years ago

“There weren't very many operators providing guided tours for a short vacation in Cuba. TourRadar itinerary was tailor-made for what I was looking for. It was easy to book.”

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Posted 6 years ago

“Coordinator very good with clear answers but there should be more precise détails about what is included”

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Posted 6 years ago

Hello José, Thank you for your feedback, we'll be in touch to understand in more detail, what details you felt were unclear on the specific tour page you booked from. We value your feedback and are dedicated to providing you with a seamless booking experience. Happy Travels! The TourRadar Team

Posted 6 years ago

“Website was very easy to use and very informative”

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Posted 6 years ago

“It was swift and easy, thank you. As a matter in fact I’m talking to my cousin to joint me on the same adventure. Can you kindly send me the tour itinerary so I can convince him, thank you.”

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Posted 6 years ago

“N/A THANK YOU”

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Posted 6 years ago

“I was satisfied with the respons and the information I got!”

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Posted 6 years ago

“I was amazed at the variety of options for travel on the site. It was easy to compare and the advice given helped me to decide on a cruise!”

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Posted 6 years ago

Hi Rebecca, Thank you for submitting a review. We are pleased to hear that your booking experience was simple. At TourRadar, we are passionate about building connections with our travellers, recognizing their travel needs and finding the right tour. Rebecca, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 6 years ago

“So far so good. We are a year away from the cruise so cannot honestly say how the rest of the process will go.”

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Posted 6 years ago

Hi Brian, Thank you for submitting a review. We are pleased to hear that your booking experience was simple. You are confirmed on an incredible river voyage, and we wish you a memorable experience! Kind regards, The TourRadar Team

Posted 6 years ago

“Tuve que intentar 3 veces hasta conseguir la reserva. Por teléfono comunicarse con usted es imposible.”

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Posted 6 years ago

Hello Norbert, Thank you for your review, we're glad we were able to talk you through the booking process and your booking is now confirmed! Happy Travels! The TourRadar Team

Posted 6 years ago

“When booking the trip I was pleased that my questions were answered promptly.”

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Posted 6 years ago

Hello Sylvia, Thank you for your review, we're always happy to help! If there is anything more we could be doing to improve your booking experience, please do let us know. Happy Travels, The TourRadar Team

Posted 6 years ago

“Ad failed to indicate that trip insurance was required for the tour, something that we have not been required to purchase on any other tour we've taken (4-5 overall). But my feedback on this subject was well received and I was told that, henceforth, mention of the insurance requirement would be included earlier in the process.”

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Posted 6 years ago

Hello Ralph, Thank you for your review. We'll reach out to you directly to discuss your feedback on the usability of our booking confirmation page as we're keen to understand more about the difficulties you've had. Regarding travel insurance, it's true that many tour operators have minimum insurance requirements for you to join their tours. While we strongly recommend a comprehensive travel insurance policy for all travellers (covering illness, theft, broken/damaged items etc,), many operators have rather basic minimum requirements for traveller insurance, requiring just the basics of emergency medical and repatriation during your time on their tour. What many travellers often don't realise is, they may be covered for these fundamental basics by their credit card company or their private health insurance. Of course, each and every insurance policy is different, and they vary greatly from one country to the next, so it's important every traveller checks this thoroughly before making a decision to purchase or opt out of an additional comprehensive travel insurance policy. We look forward to hearing more of your feedback Ralph, thanks again! Happy Travels, The TourRadar Team

Posted 6 years ago

“Very slick booking experience through website. Not immediately apparent how to enter other travelers details but quickly resolved.”

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Posted 6 years ago

Hi Anthony, Thank you for taking the time to leave a review and glad to hear you had a pleasant booking experience. We will be in touch shortly for any additional feedback or questions about your tour. Kind Regards, The TourRadar Team

Posted 6 years ago

“Thanks for getting in touch and addressing our problem. Will certainly recommend tour radar.”

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Posted 6 years ago

Hi Tong, Thank you for your review. The confirmation of your booking was sent to you a few days ago, but as we discovered from our conversation today, these emails were for some reason not received on your end. We are glad that this has now been resolved and we look forward to assisting you up until your tour departure! Kind regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,797 reviews