TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,846 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,846 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Informative easy to use website The search options work well and the chat line is an added bonus”

Helpful Report

Posted 6 years ago

“Straight forward and always somebody available to chat with if required. Only problem I had was when I tried to use a promo code. The discount was taken from the total amount of the holiday but would not deduct from the credit card payment and it left me having to pay the advertised price of the holiday. This was both confusing and annoying as it did not give me any reason for the code not being accepted, just left me annoyed 😠”

Helpful Report

Posted 6 years ago

Hi there Trevor, Thank you for taking the time to leave us this feedback! We're sorry to hear that you had some issues during the booking process. In order to better understand what occurred when you placed your booking, we will have a member of our Customer Relations team follow up with you directly to schedule a call. We look forward to speaking with you. Kind regards, The TourRadar Team

Posted 6 years ago

“Spoke to lady called Hidi who arranged my tour quickly and was most efficient thank you”

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Posted 6 years ago

“Easy and quick ; fast response from admin team.”

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Posted 6 years ago

“I paid in full and asked 2 important questions: 1. At what hotel does the tour begin and 2. What time and where do I meet to begin the tour on Feb 14. I HAVE RECEIVED NO RESPONSE TO THOSE TWO VERY IMPORTANT QUESTIONS! IT MAKES ME NERVOUS THAT COMMUNICATION BREAKDOWNS LIKE THAT ARE POSSIBLE AFTER TRAVELING HALF WAY ACROSS THE WORLD. IT GOES TO LACK OF QUALITY CONTROL.”

Helpful Report

Posted 6 years ago

Hi there Henry, Thank you for your review. We have had a look at your booking and can see that your tour operator has answered your questions and explained that they are in a different time zone to you. Whilst TourRadar is available to assist with general questions, payment arrangements, and so on, more specific questions about your tour do need to be answered by your operator, who has limited local operating hours. We can certainly understand the nervousness since your tour is beginning soon, but rest assured you are in good hands! We have no doubt you'll have an amazing time on your trip and wish you all the very best. Happy Travels, The TourRadar Team

Posted 6 years ago

“I worked with employee by the name of Jackson who did an outstanding job. He was fast, friendly, and professional.”

Helpful Report

Posted 6 years ago

“Although I travel quite a bit, I recently always travel totally on my own. This is my first time booking a tour and It was so easy! There was a ton of choices and everything was clear and uncomplicated. I really appreciate that TourRadar also made it easy for me to contact the tour operator directly with questions. Bravo! Well done!!! I am very excited for my first Tour.”

Helpful Report

Posted 6 years ago

“Very easy, step by step instructions. Can’t wait to go on my tours!”

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Posted 6 years ago

“Tour Radar has one of the best travel web sites on the internet. Easy to use and a good search engine.”

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Posted 6 years ago

“very very good”

Helpful Report

Posted 6 years ago

“I have used Tourradar for all of my tours as the site is very easy to use, and majority of the tour providers are listed here.”

Helpful Report

Posted 6 years ago

“The booking process was very easy. All the terms and conditions were clearly specified.”

Helpful Report

Posted 6 years ago

“I found this trip very easy to book. When I contacted the tour company by telephone, the person I spoke to was very professional, friendly and helpful.”

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Posted 6 years ago

“Easy to find the right tour without going to multiple websites.”

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Posted 6 years ago

“I've always been using TourRadar to look for group and multi-day tours as the website is very easy to navigate and easy to filter the kind of tours I would prefer. Their chat tool is also well-manned and responses are quick so if I have any questions, it is quickly addressed.”

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Posted 6 years ago

“Easy to book. Transparency at every step. Detailed tours and the maps make it much more useful.”

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Posted 6 years ago

“Very quick response, able to provide an answer to all my questions. Friendly and professional communication. Very happy with the good deals available on Tourradar. Keep up the good work!”

Helpful Report

Posted 6 years ago

“Booking became problematic because the booking site online would not accept the visa payment. I rang my bank who contacted Visa. Everything in order but still no joy. Rang the Tour Radar helpline, and wonderful service from Vienna!!! My booking was completed over the phone easily. Happy💕👏!”

Helpful Report

Posted 6 years ago

“Booking has been easy and tour operators have been very courteous as well as Tourradar customer service.”

Helpful Report

Posted 6 years ago

“I have so far dealt with several consultants on the issues of booking my tour, checking a price comparison and (maybe) referring a friend. I have travelled with Tourradar before when I generally dealt with one person. This time I was not able to speak to the same person twice and on one occasion I spoke to a person in Vienna who could not help me with any of my queries. I am in dispute over a lower price charged buy another operator and submitted documents but have heard nothing since apart from a whole string of requirements which are not mentioned in your advertising blurb. I have paid a deposit on the tour and am due to pay the balance next month. The only reason I am booking is because i have an accumulated credit from previous trips. At the moment I am feeling that I am just a booking number. Please reassure me!!!”

Helpful Report

Posted 6 years ago

Hi there Brian, We're very saddened to hear that you're not feeling great about the booking process currently. Whilst we are available 24/7, our Customer Support agents work normal business hours within their local regions, so once they go home, agents from another region will take over to assist you. We have had a look at your booking and can see that you did submit some documents for a price match but these were missed along the way - This was an honest mistake and we're so sorry about that! Here at TourRadar, when we say Best Price Guarantee, we mean it! We will absolutely honour any valid price match and want to make it as easy and straight-forward as possible for our customers to request one. Rest assured we will follow up with you soon to get this all sorted and look forward to speaking with you. Best regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,846 reviews