TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“I booked my reservation on March 30th with a deposit. I did not get "approved" for the tour until April 3rd (6 days later). It caused a problem for me because I am flying with 4 other girls and the flights were filling up. Expect it to take longer than 48 hours to get your confirmation. I wrote to TourRadar each day asking if they could please speed it up (it amounts to just checking to see if each leg of the tour is open) but no good. They DO respond back within 24 hours but they don't actually do the work for 4 to 6 days. So if you are booking with friends, not good.:) Hoping the tour operators are more on the ball.:) I have heard the tour is a good tour, this is just the administrative part of it.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for taking the time to leave us a review! We appreciate that you have chosen TourRadar as your booking agency and regret that it took some time for your tour operator to confirm your tour. TourRadar is open 24/7 to assist with any queries, but our individual operators have their own business hours during which they can take reservations and confirm bookings. We have had a look at your booking and can see that one of our agents reached out when you placed your booking to advise that your departure was ‘on request’ and that it could take anywhere from 2-4 business days for the operator to confirm your space. To clarify, your operator is located in the UK, so it was Friday there when your request was submitted and your operator then closed for the weekend shortly after. When an ‘on request’ booking is placed, operators must not only check availability with every supplier used for the tour, but use your personal details to book in every component so that your space is fully secured. Depending on the length of your tour, this can sometimes take several business days. We can certainly understand that when you need to book flights, waiting for confirmation can be arduous. We can see that our agents checked the status of your request every day, but confirmation is always ultimately dependent on how fast the tour operator’s operations team works to secure your space. In this particular instance, the operator confirmed your tour within 4 business days, as we had initially advised. We have no doubt that you will have a wonderful time on your tour - If you have any questions or concerns, please do not hesitate to get in touch. Kind regards, The TourRadar Team

Posted 6 years ago

“Excellent booking experience.”

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Posted 6 years ago

“Very easy process. Had a few questions and they immediately put me in touch with the tour company. Excellent service!”

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Posted 6 years ago

“I tried to book for 2019, but I got put on a 2020 tour! I need to change this right away, as I want to go THIS year.”

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Posted 6 years ago

Hi David, Thanks for taking the time to provide your feedback. We will be in touch to help arrange the proper dates for your tour. Kind regards, The TourRadar Team

Posted 6 years ago

“My booking was over the phone. I've spoken with Taylor, Kim and Madera. They have all been helpful and informative”

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Posted 6 years ago

“It was a little confusing at first regarding travelers insurance, but one call took care of everything and answered my questions.”

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Posted 6 years ago

“I had booked with TourRadar before and had a good experience but this time has been a mess. I never received a confirmation email about my booking and TourRadar never respondent to my follow up. This has been very disappointing.”

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Posted 6 years ago

Hello Heather, We're glad we were able to chat on the phone and rectify your email issue, which had lead you to believe your booking had not yet been confirmed. We're pleased everything is now in order and hope we've been able to restore your faith! Happy Travels, The TourRadar Team

Posted 6 years ago

“very efficient and responsive”

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Posted 6 years ago

“Found the variety offered invaluable. The booking was easy and follow up to questions quick and satisfactory.”

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Posted 6 years ago

“Our questions were answered to the best ability of the person we were speaking to.”

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Posted 6 years ago

Hello Anne, Thank you for your review, we're glad we were able to answer your questions. If there is anything more we could be doing to improve your booking experience either on our site or in the service we provide, please do get in touch. Your feedback is important to us! Regards, The TourRadar Team

Posted 6 years ago

“This is my second booking with TourRadar. The first experience was absolutely flawless. Easy booking, excellent response to questions, all around a perfect experience. The tour was wonderful and was everything I could have hoped for. The most recent booking appears to be just as flawless. Although the actual tour is several months away, I honestly feel very comfortable with everything about TourRadar. I’ve done considerable research and so far, TourRadar excels in every aspect of what I’m looking for. Wide selection of tours, affordable, basically, an amazing experience.”

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Posted 6 years ago

“quick, easy, well-done--augurs well for the tour!”

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Posted 6 years ago

“Very responsive. Good layout, info is all there. Just the discount application wasnt clear - actually omitted so the final cost wasn't as thought.”

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Posted 6 years ago

Hi there Marnie, Thanks for your review! We have had a look at your booking and can see that a discount was automatically applied to your final cost in the form of a members' saving. You were unable to apply the special promo code you had in conjunction with our ongoing members' saving, as discounts are not combinable. We apologise if this caused any confusion but are glad to hear that you have had a positive booking experience overall. Thank you for choosing TourRadar, and happy touring! Kind regards, The TourRadar Team

Posted 6 years ago

“I booked a 10 day trip to egypt and not only did i get an amazing deal but Tour Radar was really flexible with me. Our flight would come in 2 days before the tour started. So they helped set up pre-accomidation and we will still get our airport tranfer and help through getting our visas. They really made it so i have nothing to worry about once i arrive! I highly recommend Tour Radar!!”

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Posted 6 years ago

“I knew the Tour I was after, but wasn’t able to go directly to it; it was quite torturous to find it. Seemingly no search function. Once I found it, the experience got much better, in fact was extremely good.”

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Posted 6 years ago

Hello David, Thank you for your review and glad to hear that you were successful in booking your ideal tour after some navigating on our website. TourRadar strives to make booking tours easy and regret to hear about your experience. We will be in touch further for additional feedback about your booking experience. Best Regards, The TourRadar Team

Posted 6 years ago

“I found the agents very friendly and helpful. They were able to organise my trip very professionally.”

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Posted 6 years ago

“Quick positivereaction to one of my mistake, hence could be corrected immediatly”

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Posted 6 years ago

“Needed clarification on booking on line and agent was very helpful and friendly.”

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Posted 6 years ago

“I talked to Sara on the phone and she was great. Very helpful and fulfilling my needs. I would recommend TourRadar to all my friends.”

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Posted 6 years ago

“Very easy to use and communicate with the staff”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,811 reviews