TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“My agent Lisa is amazing. She answers every question quickly and completely.”

Helpful Report

Posted 6 years ago

“Easy to use, very prompt service with online chat many travel issues could be solved easily.”

Helpful Report

Posted 6 years ago

“While I haven't completed the actually tour as yet so my comments maybe a little premature :) but the task of booking was seamless and the follow up confirming the arrangements was first class and I must admit exceeded my expectations... It was brilliant.”

Helpful Report

Posted 6 years ago

“Awesome Customer Service, easy to use. Everything is so well explained and structured. Will definitely recommend it!”

Helpful Report

Posted 6 years ago

“Andrew is a really nice and easy to go tour guide. He was fine with everything what we wanted. Really happy with the journey and even loved the people who were with us in the Tour. Thanks Andrew. Regards Mamun”

Helpful Report

Posted 6 years ago

“This is the first time we have used TourRadar and as I usually like to talk to a consultant Well it was soo easy to use their website and we did our own booking. We knew exactly where we wanted to go and the things we wanted to see Soo we just clicked in all the different tours and found one that suited us. They have over 35,000 tours to choose Soo all you need to do is find out where and when you want to go It's that easy. As we are in our early 70's we are really pleased with ourselves and their website is so easy to move around I would recommend TourRadar to all my friends and Family”

Helpful Report

Posted 6 years ago

“Pros: Quick replies from the moderator. Cons: Misleading information posted on the brochure and website, or poor explanation from the moderator. 1. Brochure with full itinerary and trip details for 5 day tour package in New York. https://www.tourradar.com/t/130349/pdf/ec47/130349._tourradar.pdf Website Itinerary of the tour with high lights: https://www.tourradar.com/t/130349#included I based on this information to book the tour, thinking the tour following the trip details for 5 days. 2. The moderator confused me by saying the tour only includes airport transfer and accommodations, and all attractions are optional. This made me confused and upset because no tour only provides transportation and accommodations. A tour with an itinerary should include what describes in the tour. If you do not honor what you posted, it is cheating. 3. I'd like to solve this issue to the end to have a tour that is planned like promised. I'm shocked to hear from the moderator that the attractions from day 1 to 5 is just a proposal and optional. What kind of tour is it? Please contact me to solve this issue at ntvivian@gmail.com. Thank you.”

Helpful Report

Posted 6 years ago

Hi there Vivian, Thank you for your review. We have had a look at your booking and can see that you have been in touch with the operator regarding the inclusions for your tour. We regret to hear that you are feeling confused and upset and will be reaching out to your operator on your behalf once they reopen. As soon as we have a better understanding of the situation, we will follow up with you directly on your booking page to provide some clarity around your concerns. Thank you for your patience in the meantime, and thank you for choosing TourRadar. Kind regards, The TourRadar Team

Posted 6 years ago

“great communication. Thanks much!”

Helpful Report

Posted 6 years ago

“The website is easy to use for searching and booking. However, I don't see any travelers' reviews about this tour operator yet, is the operator brand new? I should know after cruising and sure will recommend TourRadar to my family/friends if this cruise experience is good.”

Helpful Report

Posted 6 years ago

Hi Bangyuan, Thank you for submitting a review. We are pleased to hear that your booking experience was simple. It was a pleasure speaking with you on the phone, and I’m glad your requested cabin got confirmed - talk about a great deal! Crucemundo specializes in river cruises in Europe and Russia, and they have been in business for about 11 years. They are our new partnered river cruise operator since March and we are happy to see lots of new interest. We look forward to connecting with you upon your return, and perhaps you could be the first one to share your Crucemundo experience with us. Regards, The TourRadar Team

Posted 6 years ago

“Web Site was a bit harder to navigate relative to other web sites I have visited”

Helpful Report

Posted 6 years ago

Hello Willie, Thank you for your review and we regret to hear that you experienced difficulties when navigating our website. We will reach out to you further to follow up on your booking experience and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 6 years ago

“Very easy to use. Only took a few minutes to complete the process. With the $99 deposit it was a no brained to book this trip.”

Helpful Report

Posted 6 years ago

“Easy to find the tour I wanted”

Helpful Report

Posted 6 years ago

“Booking has been really easy and the service/communication with tour operator has been quick and above expectations. Thank you for making booking my trip super easy and pleasant to do.”

Helpful Report

Posted 6 years ago

“Disappointed that a 5 day tour with meals is on offer while we was given a tour with no meals”

Helpful Report

Posted 6 years ago

Hello Fred, Thanks for your review, we're glad we could assist you with understanding the inclusions advertised for your tour. Have a great trip and don't hesitate to get in touch if there is anything more we can help you with. Kind Regards, The TourRadar Team

Posted 6 years ago

“Finding the tour we wanted was relatively easy, partly because a Google search brought it to light quite easily. Anouar from Marrakech Tours was quick to answer our questions and very helpful with our booking. I had some problems entering our passenger details - passports, insurance etc - but a helpful phone call from the TourRadar team identified that it was because I had more than one dialog window open on my browser. Overall a positive experience, and I am sure that our tour will be superb!”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for your review. We are glad to hear that you had a positive booking experience and that you found our platform easy to use! In regards to the issues with inputting your traveler details, we are sorry to hear about this and we will certainly look into how this happened. One of our support agents will make sure to get in touch with you to look into this further. As of now though, all your information has been updated and you all set to go! Thank you again for your review and we wish you a great trip! Kind Regards, The TourRadar Team

Posted 6 years ago

“Very easy to arrange our tour Staff helpful when contacted”

Helpful Report

Posted 6 years ago

“My agent was attentive and listened to my requests. He was professional and prompt with booking my airfare. Thanks”

Helpful Report

Posted 6 years ago

“Very helpful, courteous and timely reply to questions. Outstanding in all respects”

Helpful Report

Posted 6 years ago

“Easy, user friendly & informative”

Helpful Report

Posted 6 years ago

“We will have a tour to Israel Jordan and Egypt. We took the April 20,2018 but our tour radar agent gave us April 19, 2019. We tried to call tourradar and was given 2 different agent.according to them they try to contact the Jerusalem tour to change the date. Unntil now we did not receive our request. Our concern is that we have to get our Airplane tickets and our date of tour is almost 2 weeks from now Please help us. Our tour number 384258. Thank you.”

Helpful Report

Posted 6 years ago

Hi there Jose, Thank you for your review! We have had a look at your booking and can see that the tour operator got in touch with you yesterday to advise that they will happily change your tour date to April 20th. As your operator is located in Israel and was not open through the weekend, there was a slight delay in getting back to you. For this, we do sincerely apologise. We will follow up with you as soon as your booking page has been updated to reflect the new departure date - Thank you for your patience in the meantime and have a great week! Kind regards, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,811 reviews