TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Easy enough to research and book”

Helpful Report

Posted 8 years ago

“Friendly web page”

Helpful Report

Posted 8 years ago

“Didn't respond yet after a few days to my question after I booked the tour, which will determine what flights I book.”

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Posted 8 years ago

“I asked a question about the tour I booked and am still waiting for a response and it has been 3 days - this determines what flights I can book. Once you book the tour does anybody bother to respond to your questions about the tour?”

Helpful Report

Posted 8 years ago

Hello valued customer, Thank you for your feedback. We regret that we have not attended to your message sooner and understand this has caused some frustration for you. We are experiencing particularly high volumes of enquiries at present and are working hard to answer your query as soon as possible. We will be in contact privately regarding your booking enquiry and thank you for your patience and understanding. Our customer service team remain online 24/7. Kind Regards, Leona

Posted 8 years ago

“Just booked my second tour with TourRadar. VERY HELPFUL Customer Service Reps and very easy to use reservation system. For future vacations, will DEFINITELY use TourRadar!!”

Helpful Report

Posted 8 years ago

“Very organised with an easy and user friendly website. The choice of tours is great and everything is clear and well explained. Communication is easy and friendly. Prices are the best. Keep it up!”

Helpful Report

Posted 8 years ago

“Very organised, with a well designed user friendly site. The choice of tours is great and everything is clear and well explained. Communications is also easy and friendly. Keep it up.”

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Posted 8 years ago

“I easily was able to compare different tours and download itineraries. No credit card fees.”

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Posted 8 years ago

“Just booked my tour to Egypt through TouRadar and found an amazing deal! the website is very east to use and customise the searches and comes up with some great options for tours all over the world, the personal account login is great, it makes it really easy to talk to your travel company and has everything on one dashboard to easily see, payment was really easy and instead of waiting i was able to make full payment straight away from the dashboard instead of it being taken from my card later. overall a really good website and id recommend booking your tour through TouRadar!”

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Posted 8 years ago

“Very easy to book, agents are super nice and professional and patient.”

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Posted 8 years ago

“The website groups all available tours in one place and then I was able to narrow the search by price and travel month.”

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Posted 8 years ago

“easy place to compare a variety of tours and make decisions easy. Great deals and great prices.”

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Posted 8 years ago

“Very responsive, very satisfied with timely service. Easy to book tours and find information.”

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Posted 8 years ago

“the site was easy to navigate”

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Posted 8 years ago

“Your website is amazing and really helpful. The design, usability, etc. is just great and you offer plenty and all sorts of tours. Love it! Thanks!”

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Posted 8 years ago

“Not happy because i booked 4 days Galapagos tour 3*** Hotel by Gray Line Ecuador but I still have no confirmation. Reservation is still pending. All I got is the messages "reviewing your booking and will get back you shortly" and "Gray Line Ecuador has received your request and will get back to you as soon as their local office opens." It has been almost a week. I am waiting for tour confirmation to reserve airline ticket. Why the delay???”

Helpful Report

Posted 8 years ago

Hello Saria, Thank you for taking the time to offer your feedback and for your time on the phone today. As per our discussion, we sincerely regret the delay in your booking and assure you this is not commonplace. We have already been in contact with the operator of this tour in the Galapagos, insisting your booking be expedited and additionally, requested they provide an update as to what is causing the delay as soon as possible. I was, however, delighted to hear, that the other tour you booked on TourRadar was an instant book experience and look forward to offering you more experiences like this one in the future. We will be in contact with you privately regarding your Galapagos booking in order to work toward confirmation as soon as possible. Kind Regards, Leona

Posted 8 years ago

“TourRadar was prompt and efficient in booking my tour "Sri Lanka Highlights" furthermore, without a request on my part they provided me with additional discounts on the tour price.”

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Posted 8 years ago

“I didn't use the web site except for the Ethiopia tours I was interested in, and thosed pages were jammed full of very useful, helpful, well-written information. I would definitely recommend Tour Radar to friends seeking adventure travel..”

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Posted 8 years ago

“The information was clear and completely attended to all my questions!”

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Posted 8 years ago

“Good information, easy tobuse.”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews