TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,847 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,847 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

“Just booked my second tour with TourRadar. VERY HELPFUL Customer Service Reps and very easy to use reservation system. For future vacations, will DEFINITELY use TourRadar!!”

Helpful Report

Posted 8 years ago

“Very organised with an easy and user friendly website. The choice of tours is great and everything is clear and well explained. Communication is easy and friendly. Prices are the best. Keep it up!”

Helpful Report

Posted 8 years ago

“Very organised, with a well designed user friendly site. The choice of tours is great and everything is clear and well explained. Communications is also easy and friendly. Keep it up.”

Helpful Report

Posted 8 years ago

“I easily was able to compare different tours and download itineraries. No credit card fees.”

Helpful Report

Posted 8 years ago

“Just booked my tour to Egypt through TouRadar and found an amazing deal! the website is very east to use and customise the searches and comes up with some great options for tours all over the world, the personal account login is great, it makes it really easy to talk to your travel company and has everything on one dashboard to easily see, payment was really easy and instead of waiting i was able to make full payment straight away from the dashboard instead of it being taken from my card later. overall a really good website and id recommend booking your tour through TouRadar!”

Helpful Report

Posted 8 years ago

“Very easy to book, agents are super nice and professional and patient.”

Helpful Report

Posted 8 years ago

“The website groups all available tours in one place and then I was able to narrow the search by price and travel month.”

Helpful Report

Posted 8 years ago

“easy place to compare a variety of tours and make decisions easy. Great deals and great prices.”

Helpful Report

Posted 8 years ago

“Very responsive, very satisfied with timely service. Easy to book tours and find information.”

Helpful Report

Posted 8 years ago

“the site was easy to navigate”

Helpful Report

Posted 8 years ago

“Your website is amazing and really helpful. The design, usability, etc. is just great and you offer plenty and all sorts of tours. Love it! Thanks!”

Helpful Report

Posted 8 years ago

“Not happy because i booked 4 days Galapagos tour 3*** Hotel by Gray Line Ecuador but I still have no confirmation. Reservation is still pending. All I got is the messages "reviewing your booking and will get back you shortly" and "Gray Line Ecuador has received your request and will get back to you as soon as their local office opens." It has been almost a week. I am waiting for tour confirmation to reserve airline ticket. Why the delay???”

Helpful Report

Posted 8 years ago

Hello Saria, Thank you for taking the time to offer your feedback and for your time on the phone today. As per our discussion, we sincerely regret the delay in your booking and assure you this is not commonplace. We have already been in contact with the operator of this tour in the Galapagos, insisting your booking be expedited and additionally, requested they provide an update as to what is causing the delay as soon as possible. I was, however, delighted to hear, that the other tour you booked on TourRadar was an instant book experience and look forward to offering you more experiences like this one in the future. We will be in contact with you privately regarding your Galapagos booking in order to work toward confirmation as soon as possible. Kind Regards, Leona

Posted 8 years ago

“TourRadar was prompt and efficient in booking my tour "Sri Lanka Highlights" furthermore, without a request on my part they provided me with additional discounts on the tour price.”

Helpful Report

Posted 8 years ago

“I didn't use the web site except for the Ethiopia tours I was interested in, and thosed pages were jammed full of very useful, helpful, well-written information. I would definitely recommend Tour Radar to friends seeking adventure travel..”

Helpful Report

Posted 8 years ago

“The information was clear and completely attended to all my questions!”

Helpful Report

Posted 8 years ago

“Good information, easy tobuse.”

Helpful Report

Posted 8 years ago

“I like that there are a ton of similar trips "under one roof" but finding multi-location trips can be tricky, and my discount code wouldn't work - the transaction errored the first time, and then it said that the code had already been used. I had to do the online chat to get the transaction through.”

Helpful Report

Posted 8 years ago

Hello Lydia, Thank you for taking the time to communicate your feedback on your booking experience with TourRadar. We'll be happy to help you through some tips and tricks to use the website, for example, listing 'must-see' cities and/or countries is a great way to narrow your results to find what you're looking for. Looking at your chat with us, it appears that your promo code may have expired, but we were happy to issue you with a new one of equal value which enabled you to book your tour. We look forward to having another opportunity in the not too distant future to offer you a seamless booking experience for your next adventure. Kind Regards, Leona

Posted 8 years ago

“Easy to navigate the website”

Helpful Report

Posted 8 years ago

Hello Fiona, Thank you for submitting your review. We're glad you find it easy to navigate the site. If there is anything further you'd like to offer in the way of feedback or suggestion for improvement, we would very much like to hear from you! Kind Regards, Leona

Posted 8 years ago

“Website would not take my credit card payment multiple times. I had to make multiple calls to try to get assistance as the "Help" chat wouldn't load. On the phone, I was told to contact my credit card bank because the agent assumed the problem was at my end even though I indicated I had made a number of on-line purchases with other merchants after TourRadar rejected my card(s). I contacted my credit card bank and was told the problem was at TourRadar's end. I called TourRadar again and was then told the finance department would look into the problem and I would hear from TourRadar the next day. I didn't hear from the company. Made another call to TourRadar. Again was told nothing could be done since the tech people weren't in. Asked if the booking could be held since the problem was at TourRadar's end. Was told "no". Finally, I was able to get the payment through via Paypal... There is also the issue of the trip departure date. The company sent me an email saying that the trip leaves from Christchurch on Oct. 25, 2018. TourRadar insisted that it leaves Oct. 24 from Picton. Agent essentially asked me to provide "proof" that the trip departure was Oct. 25. TourRadar agent said it was the tour company's issue "since they upload trip information" onto TourRadar's website. Altogether sloppy customer service.”

Helpful Report

Posted 8 years ago

Hello there, Thank you for your feedback regarding your tour booking experience. Unfortunately, a minority of our customers experience difficulties processing payment which is usually a restriction imposed on your account by your card provider. Though we are working on improvements to avoid these rare cases in the future, our team did all they could to investigate the issue at our end. However, similar to your bank, we could not identify a problem. We're are very pleased though, that you were able to consider and utilise an alternative payment method and that you were able to book your tour. We also regret the difficulty you experienced in getting in contact with our team to resolve the issue. We understand you were not able to call us on our 24/7 line, due to the cost involved with calling from your location and that there was also difficulty using our online chat. We have local numbers from many countries around the globe listed on our site, though unfortunately, we do not have a local number for your location at present. We believe the brief technical issue with our chat is no longer a problem and apologise for the inconvenience and frustration this short outage caused you. Sadly, we were also unable to connect with you on the phone number you provided. Our team will be in touch shortly regarding the conflicting information you have received regarding your tour departure date via email and will also attempt again, to connect with you by phone. This issue is highly unusual and appears to be a miscommunication, however, it's our priority to clarify this information as a matter of urgency. We will be in touch shortly. Kind Regards, Leona

Posted 8 years ago

“I had confirmed booking but I received E mail again from you asking me to confirmed or not twice.”

Helpful Report

Posted 8 years ago

Hello Hidermi, Thank you for taking the time to offer your feedback on your TourRadar booking experience. Upon looking at your booking, I can see you requested an additional service be added to your tour package, which resulted in the need to have you confirm the additional cost before confirming your booking. We regret that this appears to have caused some frustration, however, we believe it is of utmost importance that the pricing of a tour and any requested additional elements, is 100% clear to our customers before processing the transaction. We can see your booking has now been confirmed and sincerely hope you have a wonderful time in Morocco! Should you require anything in the meantime, our team is available 24/7. Kind Regards, Leona

Posted 8 years ago

TourRadar is rated 4.5 based on 6,847 reviews