TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

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“I like that there are a ton of similar trips "under one roof" but finding multi-location trips can be tricky, and my discount code wouldn't work - the transaction errored the first time, and then it said that the code had already been used. I had to do the online chat to get the transaction through.”

Helpful Report

Posted 8 years ago

Hello Lydia, Thank you for taking the time to communicate your feedback on your booking experience with TourRadar. We'll be happy to help you through some tips and tricks to use the website, for example, listing 'must-see' cities and/or countries is a great way to narrow your results to find what you're looking for. Looking at your chat with us, it appears that your promo code may have expired, but we were happy to issue you with a new one of equal value which enabled you to book your tour. We look forward to having another opportunity in the not too distant future to offer you a seamless booking experience for your next adventure. Kind Regards, Leona

Posted 8 years ago

“Easy to navigate the website”

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Posted 8 years ago

Hello Fiona, Thank you for submitting your review. We're glad you find it easy to navigate the site. If there is anything further you'd like to offer in the way of feedback or suggestion for improvement, we would very much like to hear from you! Kind Regards, Leona

Posted 8 years ago

“Website would not take my credit card payment multiple times. I had to make multiple calls to try to get assistance as the "Help" chat wouldn't load. On the phone, I was told to contact my credit card bank because the agent assumed the problem was at my end even though I indicated I had made a number of on-line purchases with other merchants after TourRadar rejected my card(s). I contacted my credit card bank and was told the problem was at TourRadar's end. I called TourRadar again and was then told the finance department would look into the problem and I would hear from TourRadar the next day. I didn't hear from the company. Made another call to TourRadar. Again was told nothing could be done since the tech people weren't in. Asked if the booking could be held since the problem was at TourRadar's end. Was told "no". Finally, I was able to get the payment through via Paypal... There is also the issue of the trip departure date. The company sent me an email saying that the trip leaves from Christchurch on Oct. 25, 2018. TourRadar insisted that it leaves Oct. 24 from Picton. Agent essentially asked me to provide "proof" that the trip departure was Oct. 25. TourRadar agent said it was the tour company's issue "since they upload trip information" onto TourRadar's website. Altogether sloppy customer service.”

Helpful Report

Posted 8 years ago

Hello there, Thank you for your feedback regarding your tour booking experience. Unfortunately, a minority of our customers experience difficulties processing payment which is usually a restriction imposed on your account by your card provider. Though we are working on improvements to avoid these rare cases in the future, our team did all they could to investigate the issue at our end. However, similar to your bank, we could not identify a problem. We're are very pleased though, that you were able to consider and utilise an alternative payment method and that you were able to book your tour. We also regret the difficulty you experienced in getting in contact with our team to resolve the issue. We understand you were not able to call us on our 24/7 line, due to the cost involved with calling from your location and that there was also difficulty using our online chat. We have local numbers from many countries around the globe listed on our site, though unfortunately, we do not have a local number for your location at present. We believe the brief technical issue with our chat is no longer a problem and apologise for the inconvenience and frustration this short outage caused you. Sadly, we were also unable to connect with you on the phone number you provided. Our team will be in touch shortly regarding the conflicting information you have received regarding your tour departure date via email and will also attempt again, to connect with you by phone. This issue is highly unusual and appears to be a miscommunication, however, it's our priority to clarify this information as a matter of urgency. We will be in touch shortly. Kind Regards, Leona

Posted 8 years ago

“I had confirmed booking but I received E mail again from you asking me to confirmed or not twice.”

Helpful Report

Posted 8 years ago

Hello Hidermi, Thank you for taking the time to offer your feedback on your TourRadar booking experience. Upon looking at your booking, I can see you requested an additional service be added to your tour package, which resulted in the need to have you confirm the additional cost before confirming your booking. We regret that this appears to have caused some frustration, however, we believe it is of utmost importance that the pricing of a tour and any requested additional elements, is 100% clear to our customers before processing the transaction. We can see your booking has now been confirmed and sincerely hope you have a wonderful time in Morocco! Should you require anything in the meantime, our team is available 24/7. Kind Regards, Leona

Posted 8 years ago

“Very patient and willing to work with me as a newcomer to your business. Very knowledgable”

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Posted 8 years ago

“Very easy to use and follow what to do”

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Posted 8 years ago

“So far the service has been very prompt and helpful.Looking forward to tour in September Rome to London,”

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Posted 8 years ago

“There is a huge range of tours on offer and it was great to have them all in one place. I already knew which tour I wanted to do, but was able to get a discount on it by booking through TourRadar. It was easy to book and communication was quick and helpful.”

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Posted 8 years ago

“They were very easy to use and loved that I could call anytime and speak to someone about my reservation. It was an enjoyment to book with them.”

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Posted 8 years ago

“Easy booking system, good communication emails”

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Posted 8 years ago

“My question was answered right away& they’re courteous & knowledgeable.”

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Posted 8 years ago

“Questions were answered within the 48 hrs as informed.”

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Posted 8 years ago

“Hi Web site is quite easy to navigate and check out the tour details. When finally did the bookings I had several queries and all were answered very quickly on the 'chat'. Response from the actual bookings was prompt and the paperwork clearly detailed the relevant details. It was great to be able to book with just a deposit when booking well ahead of travel time. I booked 4 tours and all went smoothly - thank you. One thing, with the accommodation section - the only option for me for 2 people, was to select the 'twin' room, when we would have preferred a 'double' room.It will be okay though.”

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Posted 8 years ago

“Good selection of tours, so easy to compare”

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Posted 8 years ago

“Not sure whether to thank Topdeck or TourRadar for the setup of my tour but overall was satisfied with the process and tour.”

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Posted 8 years ago

“Many tours to choose from.”

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Posted 8 years ago

“It was easy to book. Though the chat was not that great. I was kept hanging while I wanted to clarify something before booking, and then it was disconnected. So in essence the issue I had was not clarified. But I went ahead and booked anyway.”

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Posted 8 years ago

“Part 1 So simple to book no hassle, hopefully Part 2 will be the same. George Mitchell”

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Posted 8 years ago

“Good user interface and seamless booking”

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Posted 8 years ago

“We got some problem with our passport expired date, thanks agents in TourRadar help us to holding the seats for us.”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews