TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,813 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,813 reviews

Customer Service
Communication Channels	Email, Telephone

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“Very easy to book great tours to choose from.”

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Posted 8 years ago

“Knowledgeable and courteous staff”

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Posted 8 years ago

“up to this point of reservations the service has been excellent. They even called me and discussed and went over all my questions....”

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Posted 8 years ago

“the answer of the questions were done quickly”

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Posted 8 years ago

“The web site provided full detail so selection of the appropriate tour was easy. As a mature traveller (70 years) I found that the listing of accommodation (hotel, camping) was helpful. As this tour is part of an overall stay in Morocco I have requested details of the hotel in Casablanca so that I can extend my booking. I am still waiting on that information.”

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Posted 8 years ago

“Terrible customer service! Provided false information that essentially spoiled the entire trip for me. Not willing to provide credit for a future booking or anything...”

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Posted 8 years ago

Hi there Thank you for taking the time to provide your feedback - we are of course disappointed to hear our support did not meet your expectations. As was discussed with you in your booking conversation and via the calls you had with our team, a space on the particular tour you were interested in is bookable until 3 days prior to tour departure, in order for the tour provider to arrange the operational elements of the tour for you accurately. TourRadar will always list spaces on tours for as long as they are available to be booked, however, when it comes to last minute bookings, it is at the tour providers discretion as to when they close off accepting passengers onto a tour departing imminently. We regret if this has upset your travel plans, however as we list many different tours by different providers we would be happy to help you find an alternate tour for your travel dates. We look forward to assisting you in your booking conversation! Kind Regards Carly

Posted 8 years ago

“Great service with the cheapest rates.”

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Posted 8 years ago

“Booking was easy, all informations were clearly stated.”

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Posted 8 years ago

“I'll answer after my trip, but for now booking was easy and straight forward”

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Posted 8 years ago

“Easy to use website and helpful reminders”

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Posted 8 years ago

“Very clear about how much you have to pay with not hidden charges. The specialist immediately answered my questions and gave some advices”

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Posted 8 years ago

“I am submitting this review while still in the process of booking a tour. I had requested a tour from 29 Mar 2018 through 3 Apr 2018. Somehow, Tourradar submitted to Artic Adventures the dates of 1 Feb 2018 through 6 Feb 2018. I'm not sure how the dates got confused as I thought I was very careful to indicate the correct dates. I have contacted Artic Adventures. Hopefully, I can change the dates of the tour as the booking was made just 2 days ago.”

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Posted 8 years ago

Hi Thomas, thank you for taking the time to provide us with your feedback. We are sorry to see that you encountered some booking issues when submitting your tour request through our site. I can see that our team has resolved this issue to you at no cost and the correct tour has been confirmed by the tour operator. Our customer support team is always available 24/7 by phone and live chat to assist our clients with any immediate issues should they arise. We are happy to see that this has resulted in a positive outcome for you and please contact us through your booking page should you have any further questions. Best Regards, Natasha

Posted 8 years ago

“why was my trip cancelled?”

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Posted 8 years ago

Hi Wayne, thank you for reaching out to us. We have looked into your booking and please be assured that your tour has never been canceled and is still active and active. There was a precious hold which had expired prior to your confirmed booking being submitted to the tour operator. If you have any further concerns our customer support team is available 24/7 by phone and live chat and would be happy to speak with you regarding your booking with us. We hope you have a lovely upcoming holiday exploring the Hilltribes of Thailand! Kind regards, Natasha

Posted 8 years ago

“Thank you so much, all the staff you are amazing,”

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Posted 8 years ago

“Was able to change tour date easily without to much difficulty”

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Posted 8 years ago

“the site was very simple to use and offered a slightly better price than going directly through the tour provider.”

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Posted 8 years ago

“So far so good! The booking process has been thorough and easy. I have received reminders and believe that all will be as it should be when I arrive.”

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Posted 8 years ago

“Very prompt responses to ANY questions”

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Posted 8 years ago

“Easy to navigate, useful information, the price not bad, it explain everything from day to day travel etc.”

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Posted 8 years ago

“An increase in the booking price prior to attempting to secure confirmation was not really acceptable”

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Posted 8 years ago

Hi there, Thank you for your feedback, we're delighted you found the perfect trip on TourRadar and hope you're looking forward to your upcoming tour. We understand that you were not happy with the price changes, however, this was due to a Canadian tax that is applicable to all tours that are operated within Canada. The TourRadar site does not automatically calculate this tax as the amount is determined by the tour operated at the time of booking. I can see that our team did reach out to you before confirming the tour to advise on the 5% tax and to ensure that you approved this prior to confirmation. If at any time a price difference arises from the tour operator we will always advise our clients prior to processing any payment to ensure our clients are aware of the reason for any rate changes. If you have any questions, simply let us know in writing in your booking conversation or get in touch with our 24\/7 customer support team and we'll be happy to take care of the rest. Thanks again for your feedback, we look forward to checking the last few boxes to make sure your trip to the Historic Cities of Eastern Canada with Canada & New England Discovery Cruise in the Fall is completely seamless and everything you've been dreaming of all these years. We'll be in touch. Kind regards, Natasha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,813 reviews