TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

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4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“Because of my age I had to fill in a medical fitness form. This form is badly written but TourRadar kept me informed and I believe would have been very helpful if the final decision went against me.”

Helpful Report

Posted 8 years ago

Hello Prudence, Thank you for your feedback. Regarding the tour suitability form, we understand this is perhaps an unpleasant requirement but we're glad you feel you had our team's support! Where a suitability form is required, this is dictated by the operator of your tour and is simply a measure to make sure that the tour you've booked is one you will be able to enjoy to its fullest. We at TourRadar do not assess our customers in this sense, but we are obliged to forward the tour operator's forms where required. Thank you again for your positive comments on our support team's service. We genuinely appreciate all customer feedback and wish you a wonderful time on your tour! Regards, The TourRadar Team

Posted 8 years ago

“I called and waited for at least over 10 minutes to speak with a customer services. But she was very nice and helpful. I requested to add my husband Victor Tran to all the emails, but radar kept sending messages to me Am Vuong. My email is amvuong1969@gmail.com And Victor email is vnvict@yahoo.com Can you please email to both of us? Make sure you have both of our emails when you send us notices. Thank you”

Helpful Report

Posted 8 years ago

Hello Victor, Thank you for your review. We're pleased you enjoyed the service of our customer support team. Our Travel Experts work hard around the clock to offer you exceptional 24/7 customer service and are always happy to help you. During peak call times, its true, you may experience a short wait which we are constantly working hard to optimise for you, our valued customer. Regarding your email request - like most booking platforms, your TourRadar account is associated with one email address, which is the email you also use to login to your account. We are unable at this stage to associate more than one email address with your account. We do thank you for your feedback however and will certainly consider an option to forward email correspondence to additional email addresses in the future. In the meantime, we recommend you forward these emails to the desired recipients via your email inbox. Thank you again for your feedback Victor. We hope you have a wonderful time on your tour and remain here for you, whenever you need us. Kind Regards, Leona

Posted 8 years ago

“It was quite difficult to book a tour, the system does not accept payment from non-euopean or american credit/debit cards. Despite there being an online chat bot, the average reponse time is around 5 hours and for this particular issue personnel were not particularly helpful. I recommend TourRadar to make a note of this situation. *Posible solution is to pay through PayPal. Despite this small problem I do believe they make a great selection of tours.”

Helpful Report

Posted 8 years ago

Hello Leonel, Thank you for your feedback. We regret to hear you've had troubles processing your payment, but can see you have successfully booked your tours now which is great! There is no problem however, using a credit debit card on our platform from anywhere in the world. We accept all major credit cards, worldwide and also PayPal payments as you have noted. What you may have experienced, is your credit card provider flagging your purchase as TourRadar is an Austrian company. We use a European-based credit card provider to process bookings which could explain why you might have been having trouble with payment. This is easily resolved though, which we advised you on our online chat. Simply contact your credit card provider and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria and then try making your booking again. These are measures imposed not by TourRadar, but by your payment provider, for your security. We'd also like to reassure you that despite receiving bookings from travellers all over the globe, TourRadar does not charge any fees. We're glad that you enjoyed using the site to search our vast selection of tours around the globe and assure you, you've booked two fantastic trips! Our customer support team remains available to you 24/7 by phone and online chat (yes, real people, not a bot!). Thanks again for your feedback Leonel. Happy Travels! The TourRadar Team

Posted 8 years ago

“TourRadar had a vast array of tour choices, many of them at a discounted prices. The website was easy to navigate. The phone staff was very pleasant and efficient. Now, let us hope the tour itself goes just as well. Thank you!”

Helpful Report

Posted 8 years ago

“I refer to my long list of conversations in order to eventually secure a successful outcome. I would expect an international organisation to have a far more refined process. I had chats with at least 6 different people (some of whom had not even read earlier chats!), basic errors were made in calculating total costs on two separate occasions, the website wouldn't allow me to indicate for three people I required one double and one single room and when I completed final details my choice was limited to either twin beds or a single bed......I assume therefore no double beds are provided on any tour!!! I only proceeded with my booking because of the timely intervention of Courtney”

Helpful Report

Posted 8 years ago

Hello Ron, Thank you for sharing your TourRadar experience. We're delighted to hear Courtney managed to get in touch with you in time and you've been able to book your tour with the room arrangement you require. At TourRadar, we pride ourselves on a smooth booking experience and great customer service. Your feedback on your booking experience and particularly your room selection options is extremely valuable information to us and has been forwarded to the responsible team to consider for future developments. As expressed on our call with you, we sincerely regret the frustrations you had while trying to solidify details about your desired tour. We also appreciate that you might have preferred to chat with just one of our agents which we are more than happy to arrange upon request. As we are a global company and available to our customers 24/7, we do not have a system where individual Travel Experts look after personal bookings. This enables us to ensure a quick response to travellers enquiries at any time of the day or night. Now that your booking is confirmed and you have the answers to your questions, we look forward to helping you prepare for your trip. If there is anything at all we can assist with, please do get in touch and feel free to request your preferred Travel Expert. If he or she is available, they'll be more than happy to assist! Kind Regards, The TourRadar Team

Posted 8 years ago

“Site so user friendly and love that tour options are easy to compare. Great variety and range of choices. Booking confirmation came through immediately. Thank you”

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Posted 8 years ago

“Straight forward booking process, quick response time for questions”

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Posted 8 years ago

“Very Easy! When I called to ask questions the customer service was really good and they were very helpful.”

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Posted 8 years ago

“i just booked a tour trip of England, Wales, Ireland and a wee bit of Scotland and can hardly wait to go. Tour Radar's website is easy to use, offers many options and I feel we have the right trip for us. We had questions so I sent a message listing them and received a response from Courtney within 2 hours with all questions answered! They kindly reminded me I could use the website messaging or chat online for questions that are not urgent or call them directly for things that needed a quick response. It is also good to remember you may not always communicate with the same company rep due to scheduling and they work out of multiple locations. When I voiced a concern about something I received a personal phone call from a very helpful and courteous customer service rep. Can't wait to take our trip, I will get back to you with a review in July! Thank you Tour Radar 😊”

Helpful Report

Posted 8 years ago

Hello Linda, Thank you for your positive feedback! You're absolutely correct, we are available 24/7 via phone or online chat and do not assign one Travel Expert to your booking unless specifically requested by you, the customer. This way we can work as a team, around the clock to handle your booking as efficiently as possible so you can get on with preparing for your holiday. We're super excited to read your tour review upon your return and wish you always, Happy Travels! Regards, The TourRadar Team

Posted 8 years ago

“Easy to use, cheaper rates than going to the source of the tour. so far so good. although I couldn't see the option to pay only a deposit when I booked.”

Helpful Report

Posted 8 years ago

Hello Jaleesa, Thank you for your review, we're glad you've enjoyed your experience with TourRadar so far. Allow me to offer an explanation regarding your comment about deposit payments. For most tours, the booking amount must be paid in full, some 45-60 days before the tour departs. This payment period varies from one tour to the next and is dictated by the tour operator of your selected tour. If you make a last minute booking, that is, after the date the final payment is due, then, unfortunately, there will not be an option to book with only a deposit. We hope this information is helpful for you and any future travel plans you have! The TourRadar Team

Posted 8 years ago

“Very helpful staff. Clear and easy to read website”

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Posted 8 years ago

“I would definitely recommend TourRadar. Their site was easy to use and their response was immediate. They had me booked and sorted in no time. I was so surprised that things could happen that quickly.”

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Posted 8 years ago

“After researching lots, with no success, TourRadar had exactly what we wanted”

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Posted 8 years ago

“Very long phone call received after I could not access correspondence in my Hotmail account(I am still baffled as to why this was). Your agent very patiently waited until I could accesse gmail and checked I did receive further messages. Explained how booking was progressing, method of payment etc. Well done.”

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Posted 8 years ago

“Easy booking. Great communication throughout. Very prompt and responsive. I would definitely book another tour with TourRadar.”

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Posted 8 years ago

“Prompt phone calls to answer my question and reassuring me.”

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Posted 8 years ago

“Was easy to use with a great selection at discounted prices”

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Posted 8 years ago

“I booked a holiday with Tour Radar which included a river cruise that had a range of cabin options and selected the only zero cost cabin option available. Tour radar then proceeded increased the tour cost $2300 per person fort hat cabin selection. Despite twice daily communication I could not get through their staff that I was not interested in the higher priced cabin. By the time the message did get through all of the low cost cabins were sold and the cheapest cabin available was an extra $795 per person. Ended up booking the tour only to be advised that I would also have to pay an additional deposit payment in 2 months time which was not previously communicated. I book all my holiday travel on line and have done so for many years. This was without question the worst booking experience I've ever had. At the end of the day I would have ben better of booking direct with the tour company directly , the discounts offered on Tour radar looked attractive but by the time my booking was made it cost me far more to book this way than what I would have spent had I booked direct. Booking direct would have also save me days of ongoing aggravation trying to communicate with their agents.”

Helpful Report

Posted 8 years ago

Hello Donald, Thank you for your feedback. We certainly are very disappointed to hear about your negative experience and sincerely regret the various issues you've had while booking your holiday. While we work very hard to ensure the accuracy of the pricing and availability on our site, unfortunately, in this case, we identified an error which affected only the departure you had booked. The issue was consequently fixed as a matter of urgency. Regarding the communication problems that followed, we sincerely apologise for the disappointment this has caused you. A member of our management has already contacted you directly to see if we can move toward a resolution. Sincerely, Leona

Posted 8 years ago

“First I got disappointed when the Legacy of St Patrick tour was cancelled. I never thought that it would happen. The flights were paid for and I was locked in. The past few days have been very stressful for me. It takes time to start all over again. I was happy to find the 2018 Taste of Ireland tour. I made reservations and the tour was confirmed yesterday. At least we will be seeing some beautiful sights in the South of Ireland.”

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Posted 8 years ago

“So easy and always the best deals. Thanks TourRadar!”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,877 reviews