TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,811 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,811 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

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“They answered our questions to make our choices for our tour”

Helpful Report

Posted 8 years ago

“The search function on the website is fantastic and made it very easy for me to find the right kind of tour for me. I also used the customer service line via both telephone and chat, and both were easy and extremely helpful with friendly people to answer my questions. I didn't even know a website like this existed. It made planning my vacation easy and exciting.”

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Posted 8 years ago

“Ease of use and excellent communication”

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Posted 8 years ago

“I booked through TourRadar because I am travelling with a friend who did! I am a very seasoned traveller and this is my first and not my last time booking with TourRadar. Everything about the experience was amazing! Very smooth, seamless, immediate service. Will recommend to friends and Family. Really looking forward to my adventure and will report again upon my return!”

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Posted 8 years ago

“I had no difficulty in reading and understanding the websites of radartours. I would recommend it without qualification.”

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Posted 8 years ago

“loads of choices of destinations and length of tours to suit everyone”

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Posted 8 years ago

“Easy booking, but would have liked more information regarding the B&Bs. I telephoned the Toronto office and the agent was very helpful.”

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Posted 8 years ago

“Easy to access, good prices, and friendly service.”

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Posted 8 years ago

“well--I liked the site and how easy it is to book but I thought the payment would be a deposit and the I would be billed the full amount at a later date--at least that is what it said on the main page. However, when I went to book it the only option was to pay in full. I tried to ask questions but they were not answered by TourRadar. One Seed---the tour company tried to help but they couldn't. Still a bit upset that I was charged in full after being led to believe it would be a deposit initially.”

Helpful Report

Posted 8 years ago

Hello Karen, Thank you for your feedback, we're really glad you liked our site and found it easy to book your tour. We have investigated the issue you've highlighted and can see that the specific tour you've booked does not offer a deposit payment at present, which is also shown at the time of payment on the checkout page. Full payment is usually only due for bookings within two months of travel and although your travel is further away than two months, the lack of deposit option may be due to the promotion you have on this particular booking. We're looking into it and will revert with a private message shortly in order to clarify things and offer further assistance if needed. You're also correct that you are in direct contact with the Tour Operator of your tour through your booking conversation page. In addition, our TourRadar team of travel experts is available anytime, 24/7 by phone or our online chat. We look forward to getting in touch Karen. Thank you for choosing TourRadar! Regards, Leona

Posted 8 years ago

“Efficient communications with Tour Radar and travel operator using the website communications form. Easy to call Tour Radar for support and service.”

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Posted 8 years ago

“Booked a five day trip to Morocco with Bamba for only 426 aud. Travel agent was giving it to me for 575 aud. So I went with Tourradar and booked directly 😄”

TourRadar 5 star review on 26th January 2018

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Posted 8 years ago

“Offered what in search of. Final product to be done.”

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Posted 8 years ago

“Site was easy to use. The on-line help is limited. The user needs to remember that Tourradar does not have answers about each tour and needs to reach out to the tour to get the answers. I found this frustrating because I needed a simple question and had to wait until the next day. I eventually received my answer and booked the trip.”

Helpful Report

Posted 8 years ago

Hi Brad, thank you for taking the time to provide us with your feedback. You're correct that our CS team may not be able to respond to all tur related questions as we do work with hundreds of wonderful tour operators all of the globe. At times responses may require a follow up with the tour operator directly in order to ensure accuracy to your questions. Once an inquiry is set up on our page, you are in direct contact with the Tour Operator of your tour through your booking conversation page. We are happy to see that your questions were responded to. Our TourRadar team of travel experts is available anytime, 24/7 by phone as well as live chat. We look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“I found exactly the tour fitting in my calendar”

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Posted 8 years ago

“Quick response times and clear answers to questions”

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Posted 8 years ago

“1. acceptable response to queries - sometimes it takes couple of days, sometimes the next blink of the screen 2. usually tours are confirmed the same day 3. wide selection”

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Posted 8 years ago

“The offers are very comperable. Price deductions made me happy.”

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Posted 8 years ago

“I have contacted the team on couple occasions over the chat, and the staff were very efficient and polite in resolving my queries. I was told though that a representative would speak to me and would give me some tips in relation to advising I needed about the flights, however, I have not contacted a sales person at all not sure what your assistant meant. Lastly, the amount of emails is excessive and I would rather have communications in relation my trip only.”

Helpful Report

Posted 8 years ago

Hello Nohora, Thank you for booking through TourRadar and for your positive feedback for our dedicated Customer Support team. We did indeed advise on our online chat that the tour operator would be able to advise you of anything you'd like to know about arranging your flights post booking. You can send this request to the operator via your booking conversation, however, we'll be happy to do this on your behalf and help move things along. Regarding the emails you are receiving, you can manage the emails you receive by logging into your account. We'll be in touch shortly to assist. Have a great trip! Kind Regards, Leona

Posted 8 years ago

“Reserved and pd deposit for 2 trips. 24 hr ago. Have not rec'd and email with Reservation info.”

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Posted 8 years ago

Hi there, Thank you for your feedback. We've had a look at your bookings and can happily confirm that both of them were Instant Book tours, meaning your confirmation was emailed automatically, moments after booking, containing all of your reservation information and the next steps in order to prepare for your trip. We will be in touch with you privately in order to establish if there is an error with your email address or if the confirmation emails perhaps went to your spam/junk email folder. The good news is, your tours are booked and confirmed! Kind Regards, Leona

Posted 8 years ago

“VERY INFORMATIVE AND COST EFFECTIVE OPTIONSWITH GOOD GRAPHIC PRESENTATIONS”

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Posted 8 years ago

TourRadar is rated 4.5 based on 6,811 reviews