TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Gave many choices. Easy to use.”

Helpful Report

Posted 6 years ago

“I purchased Australian trip from your web and pay by visa. Then I waited and waited and they could not confirm. You web showing age limit 18 to 99. However they said they can't confirm because is 18 to 35 . I putting POOR because even today your web showing 18to99 no body corrected yet. Is left for next person to waist lots of time.”

Helpful Report

Posted 6 years ago

Hello Darius, Thank you for your review. We have had a look at your booking history and cannot identify the issue you've explained as you have a confirmed booking. Having said that, your feedback is important to us so we'll reach out to you directly to understand the issue and resolve anything that needs correction. Best Regards, The TourRadar Team

Posted 6 years ago

“I could ask my questions by phoning the local agent. Thanks for the discount I got too. Aja”

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Posted 6 years ago

“To find a good Tour was easy, but to order was rather complicated.”

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Posted 6 years ago

Hi there, Thank you for your review. We're glad to hear you were able to find your next trip on TourRadar.com! We'll be reaching out to you directly to understand any troubles you had placing your booking. We value your feedback and endeavour to continuously improve your booking experience. We'll be in touch! The TourRadar Team

Posted 6 years ago

“Great website, easy to navigate. Hoping reviews are accurate. Looking forward to our bookings. Post vacation review to follow.”

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Posted 6 years ago

Hello France, Thank you for your review. The tour reviews on our site are all written by real travellers and are the perfect compliment to searching for your prefered tour. We look forward to reading your personal account of your on tour experience upon your return! Happy Travels, The TourRadar Team

Posted 6 years ago

“Happy with the service”

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Posted 6 years ago

“It was easy to filter by destination and date. I was very pleased by the quick response (within 1 hour of asking a question). The starting point of our trip was incorrectly advertised in the short title/or description, it did not match with the itinerary, but that was quickly clarified by the person answering my email. The confirmation of our booking came via email the next day. I hope the vouchers will be promptly released after payment in full and all the details (meeting points and times, hotels, etc) will be accurate.”

Helpful Report

Posted 6 years ago

Hello Monica, Thank you for taking the time to submit your review. Thanks to your feedback regarding the starting point of your tour, we've been able to have our technicians consult your tour operator as to why the information from their database has not been updated on our site and look forward to a speedy resolution! Your tour operator usually issues your final documentation including your voucher containing your confirmed hotel list, some 21 days before departure. We look forward to forwarding this to you, but if you'd like any clarification regarding the details of your tour before your vouchers arrive, please do get in touch and we'll be happy to help! Regards, The TourRadar Team

Posted 6 years ago

“I was able to find companies that offered the kind of tours I was looking for and I have actually recommended you to a friend who is wanting to plan a trip.”

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Posted 6 years ago

“Lots of choices for tours.”

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Posted 6 years ago

“Easy to book! Was able to get exactly what I wanted for cheaper than the actual provider. Looking forward to my next trip and to booking more with TourRadar.”

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Posted 6 years ago

“The staff were very co-operative and happy to assist. The price was excellent and so far no problems with booking.”

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Posted 6 years ago

“Very nice and efficient online support to answer my many questions! Gives a very great overview of the different tours and what they include”

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Posted 6 years ago

“Changing prices after booking and paying a deposit is not understood. Price Fluctuations during buying is aggravating”

Helpful Report

Posted 6 years ago

Hi there, Thank you for getting in contact to advise us of your feedback in regards to your booking experience thus far. TourRadar strives to provide the utmost accuracy and up to date information on our website. We can see that through the direct connection we offer you on our platform that the operator of your tour did contact you before confirming your booking to request approval for the slight increase due to an internal flight fluctuation. We can then see that you confirmed the changes without any further questions for our team. We certainly recognize that this may have been frustrating and will be in contact to discuss this further so that we may gain more feedback surrounding your experience and facilitate a positive outcome for you. You are a very valued customer of TourRadar and we thank you for booking with us. Best regards, The TourRadar Team.

Posted 6 years ago

“It was easy to use and to review and book tours with as few steps as possible.”

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Posted 6 years ago

“Always provided me with information immediately and made sure everything was covered for us. Just as good, if not better than any travel agent.”

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Posted 6 years ago

“Easy to use website. Having favorites to compare helped us to narrow down our choices of great tours. Easy to register. Good communications.”

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Posted 6 years ago

“Responsive to my questions”

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Posted 6 years ago

“Ok but found as a solo traveller the single supplements were rather expensive. it took my days to find what I wanted. Did phone but was sent the wrong info. So did it myself. I am sure everything will be ok from now on.”

Helpful Report

Posted 6 years ago

Hello Marian, Thank you for your feedback. It's true that while single supplements can start from a small percentage of the twin share tour price, some tour operators require a significant additional cost from solo travellers in order to cover tour costs. We had a look through our call logs but could not find the call you're referring to I'm afraid. We're glad however, that you managed to find the perfect tour! Happy Travels, The TourRadar Team

Posted 6 years ago

“Website was easy to use. Customer service was super quick and helpful. Instructions were clear and quick.”

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Posted 6 years ago

“We found that the TourRadar staffers were both prompt and forthcoming in answering the specific questions we put to them in writing. We also appreciate the savings we received by booking through TourRadar rather than the company, Trafalgar, which is actually providing the travel service. We were a bit miffed that not until just before our booking did we receive the word that the partially-deferred payment schedule laid out in the TourRadar ad was really the policy of Trafalgar and that to get the lower price from TourRadar we had to pay the full price up front. We are waiting until this trip is over before deciding whether we will recommend TourRadar to our friends. We think the answer will be yes, but will wait and see.”

Helpful Report

Posted 6 years ago

Hello David, Thank you for your feedback. You are absolutely correct - if the tour operator of your tour has an offer, we pass that onto you as our customer, with exactly the same terms and conditions as outlined by the tour operator. In addition, you also benefit not only from TourRadar member savings but you also earn TourRadar Travel Credits as part of our loyalty program. You can use these credits on your next booking, be it for a tour with the same tour operator you've already booked with, or with any of the further 1000 tour operators around the globe that we are partnered with. We hope you have a wonderful time on tour and sincerely hope we'll have an opportunity to connect you with another life-enriching tour experience in the future. Happy Travels, The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,763 reviews