TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,797 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,797 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

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TourRadar 5 star review on 18th December 2024

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TourRadar 5 star review on 17th May 2024

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TourRadar 5 star review on 16th May 2024

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always provided me with information immediately and made sure everything was covered for us. Just as good, if not better than any travel agent.”

Helpful Report

Posted 6 years ago

“Easy to use website. Having favorites to compare helped us to narrow down our choices of great tours. Easy to register. Good communications.”

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Posted 6 years ago

“Responsive to my questions”

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Posted 6 years ago

“Ok but found as a solo traveller the single supplements were rather expensive. it took my days to find what I wanted. Did phone but was sent the wrong info. So did it myself. I am sure everything will be ok from now on.”

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Posted 6 years ago

Hello Marian, Thank you for your feedback. It's true that while single supplements can start from a small percentage of the twin share tour price, some tour operators require a significant additional cost from solo travellers in order to cover tour costs. We had a look through our call logs but could not find the call you're referring to I'm afraid. We're glad however, that you managed to find the perfect tour! Happy Travels, The TourRadar Team

Posted 6 years ago

“Website was easy to use. Customer service was super quick and helpful. Instructions were clear and quick.”

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Posted 6 years ago

“We found that the TourRadar staffers were both prompt and forthcoming in answering the specific questions we put to them in writing. We also appreciate the savings we received by booking through TourRadar rather than the company, Trafalgar, which is actually providing the travel service. We were a bit miffed that not until just before our booking did we receive the word that the partially-deferred payment schedule laid out in the TourRadar ad was really the policy of Trafalgar and that to get the lower price from TourRadar we had to pay the full price up front. We are waiting until this trip is over before deciding whether we will recommend TourRadar to our friends. We think the answer will be yes, but will wait and see.”

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Posted 6 years ago

Hello David, Thank you for your feedback. You are absolutely correct - if the tour operator of your tour has an offer, we pass that onto you as our customer, with exactly the same terms and conditions as outlined by the tour operator. In addition, you also benefit not only from TourRadar member savings but you also earn TourRadar Travel Credits as part of our loyalty program. You can use these credits on your next booking, be it for a tour with the same tour operator you've already booked with, or with any of the further 1000 tour operators around the globe that we are partnered with. We hope you have a wonderful time on tour and sincerely hope we'll have an opportunity to connect you with another life-enriching tour experience in the future. Happy Travels, The TourRadar Team

Posted 6 years ago

“Easy to follow instructions”

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Posted 6 years ago

“In 2018 i took two tours thru Tour Radar, one with Trafalgar and one with EuropaMundo. The Trafalgar/Costsaver tour was substantially better in every way than the tour with Europamundo, but I suppose that depends on the tour operator and not on Tour Radar which is the tour broker. I have now booked a tour with Cosmos for May 2019. So far the support provided by Tour Radar has been excellent. Let´s hope the tour itself with Cosmos is also up to par.”

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Posted 6 years ago

“Plenty of tours listed with information.”

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Posted 6 years ago

“I have so much trouble opening your emails. Sometimes the computer seems to fade out before it comes back. I often cannot open them to ask questions. I have no trouble with any other emails I receive”

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Posted 6 years ago

Hello Judith, Thank you for reporting the issue you're having opening our emails. We can understand this is not ideal but can confirm it seems to be a relatively isolated issue. We are currently working on identifying the root cause and working toward a solution. In the meantime, we'll reach out to you directly for some more information. Kind Regards, The TourRadar Team

Posted 6 years ago

“The site was easy to maneuver”

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Posted 6 years ago

“You answered all my questions promptly which made it easier to make a decision.”

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Posted 6 years ago

“excellent choices of various tours, speedy replies and good prices.”

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Posted 6 years ago

“Relatively easy to look through different tour options. Basic itinerary, pricing and dates were available. This helped a lot with my descision to book my hike/kayak trip. The downside was after I'd booked - The sheer number of emails was ridiculous. The information could have been succinctly told in just one instead of 12. The other downside was once I'd completed my transaction the information about my trip changed from anyone could participate to experienced needed. This is pertinent information when dealing with a multi day hike.”

Helpful Report

Posted 6 years ago

Hello Ali, Thank you for taking the time to offer your feedback. We're sorry to hear some of our emails were not useful for you and assure you we are conducting an analysis of the emails you received to work toward improving your booking experience. We have little visibility over the communication you have received directly from the operator of your tour regarding the experienced required for your trip, but will be addressing this with them directly as this seems rather unusual. If there is anything at all we can do to assist you with the preparation for your trip, please reach out to our Travel Experts who are available 24/7 Kind Regards, The TourRadar Team

Posted 6 years ago

“It's great to have all the options in one place. It is also very helpful that the company is on hand 24/7.”

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Posted 6 years ago

“I’ve been using TR for number of years and I sorry to say There is significant lack of transparency. Tours are a big investment and if I buy something at certain price I expect it to be honoured. In addition I have selected share occupancy and now (after I booked all flights and acccommodation) got email saying I need to pay hefty single supplement. This is second time it happend, last time I was asked to pay it and first time It was mentioned was at the first day of tour as operator was “advised” by TR that they can just charge me! Fortunately they also thought it was dishonest so they didn’t. Other issue that happens is some charges are not made obvious, I called operator directly as was surprised that there is additional 600 USD to pay in addition to what is on TR. because I have limited budget I feel I have to double check which defies objective of TR. I can’t hide that I am quite disappointed 😔 and it would not surprise me if this feedback is not published. As per above review i was very pleased that TR has taken my issues seriously. Very soon I received the phone call from Austria apologising and reassuring me that they will work to resolve problems I stated. I thought Gaelle was very friendly and professional. I also received message from the tour operator that there wont be any charge for single supplement. I was also told that they now have put some protection on the website to resolve the lack of clarity about additional payments, but I have not tested it yet. Overall I was very pleased how it was death with and TR will remain my go to when planning my adventures and would recommend it to any traveller for inspiration.”

Helpful Report

Posted 6 years ago

Hello there, Thank you for your time speaking with our Customer Relations team on the phone today. We have already reached out to the operator of your most recently booked tour to resolve the issue with your additional single supplement. We sincerely regret the sub-par experience you have had and assure you we are dedicated to setting things right. This will primarily involve us contacting the operators we are partnered with who need to correct their single supplement policy on our site and also working to implement further safeguards from this happening in the future, which are already in motion. We understand that as a solo traveller, it's disappointing to learn that you're not able to share your room with another traveller to save some money. Having said that, moving forward, our Travel Experts will be more than happy to point you toward tours which allow twin share for solo travellers. We sincerely hope we'll have an opportunity to provide you with a superior booking experience in the future! Warm Regards, The TourRadar Team

Posted 6 years ago

“Everything is fine except for one thing. The price for my 15-day UK trip is $1872 as advertised, but I was charged at $2200 as so-called brochure price. I do not understand it. I booked anyway.”

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Posted 6 years ago

Hello Ruyu, Thank you for choosing to book your next adventure with TourRadar. We have had a good look into the point you have raised and understand now, that you were looking at the "starting from" price on the tour page. Similar to airline tickets and hotel rooms, tour prices will often change depending on the date you select. These prices are displayed both in the date and price listing on our site and also on the booking page. What we can guarantee you, is that you definitely got the best deal on your selected tour departure and that you'll have a fantastic time on your trip! If you'd like any further clarification on pricing, our team of Travel Experts are available to help 24/7 and are always happy to help! Happy Travels, The TourRadar Team

Posted 6 years ago

“The agent was patient and answered my questions.”

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Posted 6 years ago

“You really did stand by what you are telling about your company: efficient, prompt and great service.”

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Posted 6 years ago

Hi there, Thank you for your kind words, we're happy to hear you enjoyed your TourRadar booking experience! If you have any further feedback, we'd love to hear from you! Happy Travels, The TourRadar Team

Posted 6 years ago

“Clear descriptions of itinerary.”

Helpful Report

Posted 6 years ago

TourRadar is rated 4.5 based on 6,797 reviews