TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,763 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,763 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 26th March 2025

Maria

TourRadar 5 star review on 18th December 2024

Kerry

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was able to compare tours easily”

Helpful Report

Posted 6 years ago

“TourRadar had a great selection of tours at a variety of prices. I chose one to China and one to Japan. The website was generally easy to use and very informative. One problem I did have was that the China tour required me to add a single supplement after I had been told by a TourRadar agent that none would be needed and that I could sign up to share a room. The Japan tour was unfortunately sold out, so I had to select another one. To get the overall trip sorted out, I did call customer service multiple times and talked to a number of people. Everyone was great and very helpful. I would use TourRadar again.”

Helpful Report

Posted 6 years ago

Hello Edward, Thank you for your feedback. We've already reached out to the operator of your tour to have them update the single supplement requirements for their tours on our site and are confident the issue is resolved. Our Travel Experts are always happy to help and we all look forward to assisting you with your next adventure. Have a wonderful time on tour, and thanks for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“Ver;y good and nice service”

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Posted 6 years ago

“24/7phone contact”

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Posted 6 years ago

“The web site was easy to use and when I had questions the live chat worked very effectively. Booking was just as easy.”

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Posted 6 years ago

“Enticing offers”

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Posted 6 years ago

“You responded quickly to an enquiry. BUT why are you saying this booking is under the name of Louis? He is my son and was the 3rd name on the booking??”

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Posted 6 years ago

Hello there, Thank you for your review, you've booked an epic trip! We'll reach out to you directly regarding the names on your booking, as we can see there is quite a bit of information missing and Louis is definitely listed as the lead passenger. Not to worry! Our Travel Experts will work together with you to get it all sorted out in no time. Thanks for choosing TourRadar for booking your holiday! The TourRadar Team

Posted 6 years ago

“I had trouble locating and contacting the tour operator In my country. No Information provided. E.G., E-mail or phone number.”

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Posted 6 years ago

Hello Michael, Thank you for your review. We're excited to be sending you off on your next adventure! Getting in touch with your operator is easy! Simply type your message inside your booking conversation, and your tour operator will respond via our platform! The beauty of searching for your tour on TourRadar is that you don't need to search the web for contacts - it's all here, in one place! You will also find contact details for your operator in your booking confirmation, for ease of mind. Happy Travels! The TourRadar Team

Posted 6 years ago

“Quite straightforward. Would be good in future if a link for information on visa requirement is added for respective countries so before paying we can find out more info.”

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Posted 6 years ago

“Used the live chat to ask query. operator didn't know the answer, but forwarded query to local operator who answered the question.”

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Posted 6 years ago

Hello Mohammad, Thanks for your review! We're pleased to see you got a same day response to your tour questions before placing your booking. With more than 28,000 tours around the globe on TourRadar.com, there's an endless number of questions our guests can ask, and we're always willing and ready to help. If the information you're looking for is not displayed on the tour page and our Travel Experts don't have the answer to your question on hand, we'll always be happy to check with the operator for you! Have a wonderful time on tour and thanks again for choosing TourRadar! The TourRadar Team

Posted 6 years ago

“I was able to reserve a spot in a tour that I needed to find flights for before i booked. This took a lot of stress off of booking because i was guaranteed a spot once i was finished booking flights.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your feedback! Placing a 48 hour hold is a great way to allow some time to make your surrounding travel arrangements! Although we generally recommend you don't book your flights until your booking is confirmed and paid for, provided the tour departure you're booking is a guaranteed departure, there is no reason why you can't book your flights once you've received your hold confirmation email. You have booked a guaranteed departure to your destination, so you're all set! We hope you have a wonderful time on your trip and look forward to reading your tour review upon your return. Happy Travels! The TourRadar Team

Posted 6 years ago

“Replied quickly to questions. Booking was easy to do online. Would use and recommend tourradar again.”

Helpful Report

Posted 6 years ago

Hello Rosemary, Thanks for your positive feedback, we'd be delighted to welcome you back to book another trip! Don't forget you earn Travel Credits with every booking you make, which offer you exclusive savings on your future bookings! Happy Travels! The TourRadar Team

Posted 6 years ago

“A recommendation I would give on the tour I purchased is: Under the "things not covered" category, I would include "airfare from Cairo to Amman" As it currently is, I have to click to open the day of travel to see that it's not covered. It caused a lot of confusion. Even the Vacation to Go thought the airfare was covered as it DID include the domestic airfare from Cairo to Asman - very similar spelling so was confusing to all. This would help a lot.”

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Posted 6 years ago

Hello there, Thank you for your valued feedback and for bringing this detail to our attention. With your feedback, we've been able to work with the tour operator of your tour to implement your suggested changes. We hope you have a wonderful time on your tour and thank you for choosing TourRadar! Kind Regards, The TourRadar Team

Posted 6 years ago

“It was very convenience to place the booking through.”

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Posted 6 years ago

Hi there, We're happy we could connect you with your perfect trip! If there is anything we can be doing to make your tour booking even easier, please don't hesitate to get in touch! Happy Travels! The TourRadar Team

Posted 6 years ago

“good contact by email easy to book excited to go to see polar bears in november”

Helpful Report

Posted 6 years ago

Hello there, What an adventure you have ahead of you! We're super excited for you too! Don't forget TourRadar is not just a booking platform. You can help other travellers decide which tour to book for their next adventure by posting a tour review on our site when you come back - we can't wait to see your photos of those bears! Have an epic time on tour! The TourRadar Team

Posted 6 years ago

“Tourradar was very easy to use and they kept me fully informed all through my booking of a coach tour and cruise. Simple to use for all ages and would recommend to anyone. Great variety of adventures, cruises and tours, so much to choose from”

Helpful Report

Posted 6 years ago

Hi Cynthia, Thank you for your positive feedback! We're glad to hear you enjoyed your TourRadar booking experience and have no doubt you're looking forward to what will surely be an amazing trip! If you have any further feedback on any additional features you'd like to see on our site, please do let us know! Happy Travels, The TourRadar Team

Posted 6 years ago

“It was really easy to use and make a booking , and gave me all the information about the tours”

Helpful Report

Posted 6 years ago

Hi Gabriela, Thank you for your feedback! We're just as excited as you are about sending you on your trip! If there is anything we can do to make your next booking experience even easier, please get in touch - we'd love to hear from you! Have a wonderful time on tour! The TourRadar Team

Posted 6 years ago

“I had several questions regarding the tours. I received feedback very quickly which was very much appreciated. What I was missing was a way to filter on options I didn't want.”

Helpful Report

Posted 6 years ago

Hello Ilse, Thank you for your feedback, we can definitely see value in offering exclusion options to your search results! We'll definitely keep it in mind for future optimisations to our tools on site. We hope you have a wonderful tour and thanks again for your suggestion! Happy Travels, The TourRadar Team

Posted 6 years ago

“Very responsive feedback and acknowledgment of confirmation for booking.”

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Posted 6 years ago

“Tour radar was good but i got my friends to sign up to book there holiday and when I sent them my code to get the credit it didn’t work as they had ‘already signed up’. It was there first holiday on TourRadar too. Should be made a bit clearer”

Helpful Report

Posted 6 years ago

Hello Jarryd, Thanks for choosing to book your tour on TourRadar. We're pleased to see that you successfully referred your friend to make his booking and can confirm the travel credits you earned for referring him are already applied to your booking, reducing your balance due. Keep referring your friends and watch your balance drop even further! We hope you both have a wonderful time on your trip. The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,763 reviews