TourRadar Reviews

Name: TourRadar
Address: K, Vienna
Rating: 4.54

4.5 Rating 6,877 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

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4.5

Based on 6,877 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 2nd July 2026

Stan

Anonymous

Anonymous // 01/01/2019

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“So far so good! The booking process has been thorough and easy. I have received reminders and believe that all will be as it should be when I arrive.”

Helpful Report

Posted 8 years ago

“Very prompt responses to ANY questions”

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Posted 8 years ago

“Easy to navigate, useful information, the price not bad, it explain everything from day to day travel etc.”

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Posted 8 years ago

“An increase in the booking price prior to attempting to secure confirmation was not really acceptable”

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Posted 8 years ago

Hi there, Thank you for your feedback, we're delighted you found the perfect trip on TourRadar and hope you're looking forward to your upcoming tour. We understand that you were not happy with the price changes, however, this was due to a Canadian tax that is applicable to all tours that are operated within Canada. The TourRadar site does not automatically calculate this tax as the amount is determined by the tour operated at the time of booking. I can see that our team did reach out to you before confirming the tour to advise on the 5% tax and to ensure that you approved this prior to confirmation. If at any time a price difference arises from the tour operator we will always advise our clients prior to processing any payment to ensure our clients are aware of the reason for any rate changes. If you have any questions, simply let us know in writing in your booking conversation or get in touch with our 24\/7 customer support team and we'll be happy to take care of the rest. Thanks again for your feedback, we look forward to checking the last few boxes to make sure your trip to the Historic Cities of Eastern Canada with Canada & New England Discovery Cruise in the Fall is completely seamless and everything you've been dreaming of all these years. We'll be in touch. Kind regards, Natasha

Posted 8 years ago

“TourRadar was on top of everything they answered all my questions satisfactory and made the whole process very simple to book a tour. They are always there happy to help you.”

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Posted 8 years ago

Hi there, thank you for the great feedback. We take the stress out of holiday planning. Our team of travel experts are here to help make your touring dreams come true. Have a wonderful upcoming getaway! Cheers, Natasha

Posted 8 years ago

“This is now the 3rd trip I have booked with TourRadar and I always find them to be extremely helpful. From experience I can say that messages are responded to very quickly and they always provide the best of help regarding the tour details and any other queries you might have. It is also a great help to be able to see all the tour companies on the one site. This for me was the biggest advantage when I first found TourRadar on the web but I keep coming back because I know TourRadar has great customer service!”

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Posted 8 years ago

Hi Sandra, Thank you for your review. It's fantastic to hear how you have benefited from our genuine and capable travel experts. With TourRadar support being available 24/7, we are able to provide you with unbiased advice at your leisure! We look forward to assisting you with your next tour! Cheers, Natasha

Posted 8 years ago

“site navigation and response from the tour operator is very good.”

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Posted 8 years ago

HI EswaraPrakash, thank you for your kind words. We work very hard to provide the best tour selections at an unbeatable price. Glad to see that you have enjoyed working with us. Have a wonderful upcoming holiday! Cheers, Natasha

Posted 8 years ago

“after many requests my booking went through”

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Posted 8 years ago

Hi Jurgen, we appreciate you taking the time to provide us with your review. We are sorry to see that it took a little longer for your booking request to be confirmed by the TourRadar. We work very closely with the operators on our site to ensure accuracy and efficiency on all bookings and it's great to see that things worked out in your favor and you have a wonderful trip coming up. Please let us know if there is anything we can do further to assist and we look forward to working with your again in future. Cheers, Natasha

Posted 8 years ago

“Competitive pricing. Good website. Very descriptive.”

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Posted 8 years ago

“very difficult to navigate”

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Posted 8 years ago

Hi there, thank you for taking the time to sending us your feedback. Our team of travel experts is available 24/7 to assist should there ever be any navigational difficulties on our site. We do strive to make the website as user-friendly as possible but we also understand that everyone traveler has different usability levels. I can see that our Customer Support team has been in contact with you regarding your booking and please let us know if there is anything we can do to assist you further. Kind regards, Natasha

Posted 8 years ago

“Euro Tour in 14 days!! Amazing!”

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Posted 8 years ago

“The information was clear and understandable”

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Posted 8 years ago

“I was able to book the tour I wanted at a time I wanted to go and it was within my price range”

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Posted 8 years ago

“Very helpful and quick to respond.”

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Posted 8 years ago

Hi there, thanks for your feedback, great customer service is what we aim to achieve! Please let us know if you need anything at all. Cheers, Natasha

Posted 8 years ago

“Easy to find what country you're looking for, with a large selection of tours displayed. The filters are good to break down style, length, price and other things.”

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Posted 8 years ago

Hi Jay, thank you for your wonderful feedback! We are glad that you have enjoyed your booking process. Our team of Travel Experts wants to ensure that we are available 24/7, via phone and live chat, in order to provide you with exceptional customer service. We hope that you have a fantastic upcoming holiday and look forward to working with you again. Cheers, Natasha

Posted 8 years ago

“Their prices are good but they're asking me to submit a picture of my driver's license and credit to verify that the credit card used is actually mine because "the credit card used to pay for this booking does not correspond with any details of the passengers travelling on the tour" which is absolutely not true(my passenger details match my credit card details exactly). I like the prices but not sure I'd book with TourRadar again just to avoid going through this hassle again.”

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Posted 8 years ago

Hello there, Thank you for your feedback, we're glad you enjoy the competitive prices offered on TourRadar. Regarding your payment authorisation, it is our utmost priority to ensure the safety and security of our customers, both during booking and while travelling. You are absolutely correct, that under some rare circumstances where payment details are not aligned with the passenger details, we request payment authorisation which is a measure simply to protect the card-holder's funds. After a reassessment of your booking and related payment, we can see there has indeed been an oversight on our part and we'll be in touch to rectify this shortly. We also recommend for any issues pertaining to your booking, that you contact our 24/7 customer support. We apologise for any inconvenience caused and sincerely hope you understand that while we endeavour to always make the booking your vacation as hassle-free as possible, that your security is our priority. Kind Regards, Leona

Posted 8 years ago

“Tour description is clear and detailed. Booking process was easy. Customer representive was helpful on my concern. A quick email response with satisfactory result.”

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Posted 8 years ago

Hi there, It's great to see that your booking process had a quick positive turnaround. Providing mind-blowing customer service is our number one priority so we really appreciate your feedback. If you need anything prior to your trip, please get in touch with us. Cheers, Natasha

Posted 8 years ago

“Very easy to book. Excellent communication.”

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Posted 8 years ago

Hi Kaye, thank you for taking the time to provide your feedback, we appreciate it. Glad to see that you have enjoyed working with us so far. We look forward to assisting you again in the future. Cheers, Natasha

Posted 8 years ago

“Your site supplied us with so many choices to choose our vacation tour to Ireland. The only problem was choosing the tour that we wanted as each one had somethings that were great. Now that we have booked a tour it would be great to have some information as we are arriving in Dublin one day early and I have sent an email to Trafalgar a couple of days ago, asking about possible room to rent for the first night there. I have not heard back and do not seem to have any way to reach them. Other than that life is great and I am so looking forward to visiting Ireland which has been a dream for many years.”

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Posted 8 years ago

Hello Bob, Thank you for your feedback, we're delighted you found the perfect trip to Ireland on TourRadar and hope you're looking forward to your upcoming tour. Planning for your pre and post tour arrangements is something we can definitely assist you with and a service we offer all of our customers (subject to operator availability). Simply let us know in writing in your booking conversation or get in touch with our 24/7 customer support team and we'll be happy to take care of the rest. Thanks again for your feedback Bob, we look forward to checking the last few boxes to make sure your trip to the Emerald Isle in Summer is completely seamless and everything you've been dreaming of all these years. We'll be in touch! Regards, Leona

Posted 8 years ago

“Finding a tour was easy. Reviews from travellers were available. Information provided is very good.”

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Posted 8 years ago

Hi there, thank you for providing us with your feedback. We are happy to see that you found the information on our site helpful. At TourRadar we feel that reading other traveler experiences from their tours is a great way to help someone decide if a trip is right for them! Have a lovely upcoming holiday. Cheers, Natasha

Posted 8 years ago

TourRadar is rated 4.5 based on 6,877 reviews