UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 10,753 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

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Metrics

1.1

Based on 10,753 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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UberEATS 1 star review on 20th October 2025

Jenny Burbank

UberEATS 1 star review on 16th October 2025

Anonymous

UberEATS 1 star review on 9th October 2025

Brittany Lee

UberEATS 1 star review on 8th October 2025

Leigh

1477

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am frustration over poor reliability and lack of accountability from Uber customer support when orders was cancelled right away due to incorrect delivery. I was charged $35 for cancellation and they said that the merchant was the one that charged to contact the merchant. After contacting the merchant came to the conclusion that they never charged anything it was Uber. Contact Uber customer support again they it was all BS he was telling me. Their response: I suggest next time if there are issues with your order, please reach us immediately instead of canceling your order. We can't process a cancellation with no charge, most especially once the order has been accepted, though support may be able to assist you further, so we can find a workaround. Sat, Apr 04 at 5:24 PM I hope I could do something but as of now, I can't provide any sort of compensation for this order but don't worry, if you face any kind of issue in the future, please reach out to us immediately and we'll help you with the best possible resolution. Sat, Apr 04 at 5:25 PM Message... I understand your concern about the cancellation charge, and I'm here to ensure your feedback is noted. Please know we aim to handle these situations fairly and appreciate your understanding. Uber Eats I understand your frustration over this matter, however, we have already provided you with accurate information about this order. As there are no further actions that can be taken here, we won't be able to respond to further messages on this issue. I would like to close this conversation now.”

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Posted 1 hour ago

“I had a very disappointing experience with Uber. I was charged $25 for an order that was never delivered. I reported the issue, but since more than 48 hours had passed, customer support refused to issue a refund. This policy is unreasonable—customers should not be charged for services they did not receive. There was no accountability, no proper investigation, and no attempt to resolve the situation fairly. I would not recommend using Uber Eats if this is how they handle failed deliveries”

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Posted 2 hours ago

“I got charged and also got zero food. Delivered to a house a block away.”

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Posted 13 hours ago

“Aviod the promotions are cone. Poor customer service as they are aviod to get in touch with me. Stupid response in emails.”

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Posted 22 hours ago

“Please do not order from uber eats I have just placed an order for over 120 dollars and the place is like 12 minutes from my house the driver picked up the order 57 minutes ago and I am still waiting and the delivery time keeps going up I call the customer service and the guy tells me that all I can do is wait now am getting a brick of ice instead of fresh food and there is nothing I can do about it Empanada monumental your food is great but uber is not helping your business I think you need to part ways and to all these people out there please let make our voice heard let's stop ordering on uber eats or uber drive let make a campaign together uber out we are the voice we can make them go out of business”

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Posted 23 hours ago

“Really disappointed by Uber,used to order here like really often and now im waiting for more than 2 hours,the driver was by my door we met and guess what? He didn’t pickup my order from the restaurant,it was supposed to come later but it never did and tried to call Uber messaged them tried them all but nothing,so i paid for an order and never received it and it shows delivered at my order,and also spoked to the restaurant the confirmed he never took the driver never took our order”

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Posted 1 day ago

“Terrible not worth using my car and time for almost nothing left to put food on my table.”

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Posted 1 day ago

“The very worst company to deal with, completely dishonest and impossible to get any sense out of. Screenshot every part of your transaction because these rogue operators will change prices and fees and add delivery charges and remove promo offers after payment accepted. They are even so corrupt as to date receipts in the early hours of the next day so promos don't apply. Every complaint is dealt with the sickening passive aggressive opening statement of "thanks for reaching out to us ". They are hateful scum”

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Posted 1 day ago

“I've ordered 6 items at Asda through UBER EATS. They were supposed to have been delivered this morning between 9-10 am. I received only 3 items around 12pm (it was delivered to the wrong location due to driver ignoring the notes and I had to wait the "neighbour" to bring me over my delivery) and the other 3 items are still missing. I ordered bread and ham in order to eat and not starve during my long shift, during which I cannot go outside shopping. BUT I AM STARVING because UBER EATS did not deliver my food due to incompetence and is doing nothing to fix their failure. I've been waiting for the delivery till now and Uber is not helping solve this situation nor are they compensating me for their fault. They just replayed: "make another order"and gave redund for the missing items. I CANNOT EAT THE REFUND! I NEED MY ORDER TO BE DELIVERED in order for me to EAT. I had to do an order over £25 in order ro not have to pay for delivery but I still had to pay fees. Uber is not trying to help me get my delivery, want to steal money with new fees and is not compensating me for their mistake nor for leaving me starving for already 5 hours due to this situation was still not resolved. I've never had so poor service until today. If I could go shopping, got compensation or credit to make up for their failure or didn't have to pay more fees, I would have placed another order but like this, I feel that I am being punished for their failure which is not fair on me. At this stage, I DO NOT RECOMMEND UBER EATS due to the bad costumer service and failure to delivery my order.”

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Posted 1 day ago

“The more money this company makes the worse it gets for drivers and for users prices are ridiculous and will you guys charge and give your drivers pennies gas is five dollars a gallon you guys steal the tips from your drivers and I have proof! I don’t recommend this app to anybody you guys should check other apps such as DoorDash Instacart go daddy and other ones”

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Posted 1 day ago

“I ordered dinner from Chuys for me and my husband, the order was delayed because the driver had two other deliveries to make and we were last. When my driver arrived and dropped off the order, it was from Mas Fajitas and belonged to someone else. I contacted the driver and she said the other person accepted our order, I asked her if she read the order before delivering to be sure the right order was being delivered, she hung up on me, like it was my fault. When I tried to submit this to Uber via the App, the app froze on me. The food that was delivered was Shrimp Fajitas or something me nor my husband would eat. There was only one dinner in that bag and we had spent $58 for two dinners and a queso. When I finally got through to UBER, they denied my refund because I didn’t have a receipt or proper picture of the food that was delivered. We had provided the picture of the Mas Fajita bag that was dropped off and a picture of the items in the bag. There was no receipt and we didn’t take a picture of the actual food inside the container. So we are out $58 and had to run to Whataburger to get us something to eat and spent another $30. This is poor customer service from the driver and customer support. If they would look at the driver history they could see she had delivered the wrong items to someone else with the pictures that they have to take.”

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Posted 2 days ago

“Changed delivery time from 40 minutes to 120 minutes then refused a refund when the driver hadn’t even picked up the order yet”

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Posted 2 days ago

“Cancel order with no explanation after hours of waiting. Customer support line is worthless. DO NOT USE EVER IF YOU WANT FOOD DELIVERED.”

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Posted 3 days ago

“I placed my order with them , they don’t delivery my food and refund my money , a code confirmation was not confirmed and so they delivery my order without my permission and the wrong adress”

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Posted 4 days ago

“I have a four unit house that means four apartments inside my house apartment four upstairs ordered food from Uber eats. They bought the delivery on the way out. He stole something from apartment number one outside their door and Uber eats will not do anything about it even though I have a video of him leaving with the item saying it’s has nothing to do with me it was not my order. It has everything to do with me. It was my house and it was my item he stole from my Neighbor that I put down there for my Neighbor but they still won’t do anything about it. I never used Uber eats and now I never will because they have thieves out there coming into your homes and stealing from you thinking that you don’t have a camera well my house has cameras and we caught them And they don’t want to hear about it. You are disgusting. Uber eats and your workers are despicable thieves let him come to my house again. We’re waiting for him.”

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Posted 4 days ago

“I got someone else's order, and I can't get ahold of anyone or do anything about it. And I really don't want their order. So this just sucks, the delivery person will not answer their phone.And there is no way to contact actual uber.Eats, if something goes wrong yay, I last order ever lol no thank you”

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Posted 4 days ago

“Horrible customer service. The app malfunctioned, the delivery address was added as the same as the pick up address, which doesn’t make any sense. We provided screenshots proving the correct address entered into the app but they wouldn’t provide any refund and they were VERY rude. I have never experienced such horrible customer service. 0 stars”

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Posted 5 days ago

“They replace what I ordered with something else without notifying me. It is impossible to speak with an actual person to voice.Your complaint and their site is very difficult to use. Their delivery fees are much higher in the delivery time is much longer. Forget about canceling an order.They make it impossible. I will stick with DoorDash. They are way more dependable and if you have a complaint, they have an actual person at customer support that you can talk to. They should be used in this direction.”

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Posted 5 days ago

“Ordered pizza for my family and it never showed up!!! Guess what??? The driver delivered it to my back shed!!! You can clearly see its not an entrance and the steps have not been shoveled. Our front door is literally lit up with our street numbers on it. Tried calling customer service and ypu need to use a useless app to complain. Called Louis Pizza in Ottawa and they are complaining to Uber due to the amount they pay for this service. 90% of the drivers cant even understand directions cause im always going out and getting my orders from the car cause you know its them when the same card is passing back and forth in front of your house. Useless service. Guessing Door Dash will get my business now. Gotta love cold pizza!!!”

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Posted 5 days ago

“I made an order from Uber eats. When I received the food because it was poorly packaged, the gravy spilled all over the food. I had to throw out the entire order. My order total including tip was $75 and they gave me a seven dollar refund. When I asked to speak to a supervisor from Uber Eats, I was refused.”

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Posted 5 days ago

UberEATS is rated 1.1 based on 10,753 reviews