UberEATS Reviews

Name: UberEATS
Rating: 1.08

1.1 Rating 9,231 Reviews

1 %

of reviewers recommend UberEATS

Company Reviews

Questions

Metrics

1.1

Based on 9,231 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how UberEATS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UberEATS 1 star review on 28th April 2025

1350

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to change address due to app error, app told me to cancel order, to change address, app froze, called restaurant , they told to contact uber, uber gave me canned response, uber driver told me he probably couldn’t deliver the food if address incorrect (it was on same street as location put me couple houses down) I asked him to cancel order or bring food. Food came later than requested and kept getting pushed out saying driver had one stop after he picked up food . Food quality was sub par and colder than normal. Uber customer service gave a canned response with no solution. Don’t think I will user uber eats ever again. Order was close to $200 also.”

Helpful Report

Posted 21 minutes ago

“Uber eats makes it impossible to get a hold of them. Every email and phone number online doesn’t work. They don’t have a chat. They don’t want to communicate with anybody. I never used my $25 off my first order because it never worked. And I can’t even get a hold of anybody to ask for help. I will never recommend them to anybody. You can’t have a business with no costumer service”

Helpful Report

Posted 59 minutes ago

“I NEVER RECEIVED MY ORDER. I called uber eats this morning & asked for a refund & was DENIED one. How am I getting charged $30 for something I NEVER RECEIVED. I told the lady on the phone to contact my delivery driver since I couldn’t anymore & she said they don’t have access to that. I would DEFINITELY give zero stars if I could. NEVER AGAIN.”

Helpful Report

Posted 5 hours ago

“Too often they stack orders onto 1 driver which means cold food by the time it arrives. Because of this I've not gotten all the items I order because the delivery driver is loaded down with other order. I used to love uber but I just canceled my subscription. I'm over it.”

Helpful Report

Posted 13 hours ago

“I would give zero stars if I could. Refused a refund after an employee stole my food! My niece who is under age canceled the order when she looked on the app and realized The driver got on the highway with her food in the opposite direction. Uber refused to refund because she made the mistake of canceling instead of calling immediately. No one time courtesy, no help at all. Horrible customer service and policies”

Helpful Report

Posted 17 hours ago

“I ordered from Uber Eats one time. When I registered in the app, it stated that the delivery would be free and adding an additional order to the first one would be free as well. I was charged a delivery fee and there were other fees that were not stated initially. i will no longer order from Uber eats.”

Helpful Report

Posted 20 hours ago

“They are the worst. Each time I order there is a problem and each time they refuse to refund me. Last week I was missing an item 9.50$ they told me that it was on the order receipt so I had it. Non I didn't. Yesterday at 11 pm I ordered a salad from Simply Salad for 25$ a Caesar salad. It was like they had dumped all their left overs in a bowl. So spicy. It was disgusting. No cheese. No chicken. No refund. Makes me so mad. No more”

Helpful Report

Posted 20 hours ago

“Half of my order was missing. The delivery person was so late all the items were cold. The app did not allow me to remove the tip. I was charged for items I never received. The customer service lied to me that the matter was being resolved. Total criminal operation. Don't use Uber Eats.”

Helpful Report

Posted 1 day ago

“I cancelled the order literally seconds after it was placed; I realized it was two pizza instead of one, so I cancelled. I was fully charged for the order. I contacted customer service asking for a refund, they did not help at all. What is the point of having a cancellation option, if they are fully charging for the food anyway!!! I will not use UberEat again.”

Helpful Report

Posted 1 day ago

“I ordered a pizza at 3:00 am. I was surprised that they anything open so late. It is now 5 am and my pizza is sitting on the counter at the store. I call customer service and they said if I cancel the order before 6 am I will have to pay for it. Their customer service is terrible. They want me to pay for a cold pizza!!!”

Helpful Report

Posted 1 day ago

“Driver was argumentative. He didn’t read our specific instructions on how to find our address. Kept telling me to adjust the pin on the website. Why is it that UPS, FedEx, Rodie and other delivery services can find our address but not UberEats?”

Helpful Report

Posted 1 day ago

“The wrong address was on the order page and it wouldn’t let me change it then they charged me a $76 cancellation fee!”

Helpful Report

Posted 1 day ago

“My food arrived over an hour after the original delivery time. It was ice cold and saggy, and they refused to do anything about it.”

Helpful Report

Posted 1 day ago

“I bought pizza from the wrong domino's on the 21st of April, after realizing the address was incorrect, I canceled the order and immediately disputed the transaction. Now when I follow the transaction after not getting the refund, I'm told I cannot get refund. This is daylight robbery, scams. I will never use this system again to place an order. We work hard to feed our families and you come with all types of excuses steal from people. All I want is my refund, you can take your cancelation fees.”

Helpful Report

Posted 1 day ago

“Me and my husband were stuck in Philly due to our previous flight being delayed. We got on the App placed a order with Uber eats for some Oakland Philly Cheese steaks. We paid left a very generous tip and our order never showed up to our hotel room. Euber eats says they are nothing they can do. Because they can't confirm we didn't get it. I asked for the picture all delivery services take of the product after they deliver. I havent heard anything back. If I don't hear back soon from Uber eats south Philly. I will dispute the charges with my credit card company. I will never again use Uber for anything. I hope the driver enjoyed our cheesesteaks.”

Helpful Report

Posted 1 day ago

“My whole order was wrong With many items missing Driver refused to help No contact since”

Helpful Report

Posted 1 day ago

“UberEats make it easy to order food but when the order isn't delivered they make it impossible to inquire where the food could have been delivered. To add insult to injury the driver refused my call too. UberEats response is to refund the order minus the tip. So the driver didn't do his job but I can't rescind the tip. This makes no sense to me. I will not use UberEats again. I can't leave the office to get lunch, so thanks to this driver I have have to wait till 5 pm to actually eat my lunch.”

Helpful Report

Posted 2 days ago

“Food was cold! Ice was melted! Uber driver didn’t match the name or photo on app! I’ll never order on uber eats!!!”

Helpful Report

Posted 2 days ago

“I ordered delayed delivery. I requested for it to not be delivered until close to 5:30. I turn in the order and they start making the food right away and sending a driver. It's only 4:15. I contact support and there is nothing they can do about it. They say cancel the order and then reorder but I'm out the cost of 2 orders! It's your ordering platform that is screwed up. You gave me an option of a late delivery but are not honoring it! This SUCKS!! Now we will have soggy food do to your incompetence to comply with my order request. I selected the button for late, slow delivery. This type of service is unacceptable. Bye, bye Uber Eats...there are other ordering apps.”

Helpful Report

Posted 2 days ago

“Always late! Almost 2 hours before you get your food!”

Helpful Report

Posted 3 days ago

UberEATS is rated 1.1 based on 9,231 reviews