UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,270 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,270 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shockingly poor service . Informed parcel would arrive so waited in all day only to receive a text at 7.55pm to say it had been rescheduled for the following morning. It’s now 4pm and still no sign of the parcel. Customer services insist it will be delivered by 7pm - I don’t hold out much hope. Avoid this company at all costs if you possibly can”

Helpful Report

Posted 3 years ago

“!!! AVOID LIKE COVID 19 !!! Where do I start Terrible driver, rude, hyper sensitive and aggressive Hit with exorbitant charges when parcel arrived from Italy, couldn't accept because they wouldn't take a card payment and I had no cash Driver got shirty and threatened not to deliver parcel. I phone customer service based in Manila to pay the charges and they assure me there will be a redelivery. Wait in several days for supposed redelivery after redelivery and nothing. I complain and complain then they get the depot in Tamworth to call me who tell me the parcel was lost all along and they don't understand why Manila are telling it will be redelivered but they can't do anything to start an investigation I have to go back to the seller to initiate one. Why, it's missing ?! But neither the depot or Manila sausage factory can mark it as lost. Sender tries to initiate investigation but told by her hone country that it's not lost, it can be redelivered (and mark it as such starting the whole saga again ), and I haven't paid the charges (but I'd paid a week before) Go round and round and round in circles trying to resolve. Manila are useless and incompetent, can't think outside the box at all, expect you to do all the chasing. Their processes are completely flawed and failing. The only way i got traction was to write to the UPS CEO (I guessed her email address) and suddenly everyone wants to help to resolve. Apparently my parcel is in a "bag" somewhere in the depot and they're going to try and find it. It's clear to me that the terrible driver probably placed it there knowing it would be lost and he should be fired ! I want an investigation into him! To all you people having problems with UPS, please write to their CEO, Carol Tome (ctome) at UPS.com”

Helpful Report

Posted 3 years ago

“Scheduled for a delivery before 12. At 12.15 told they had tried to deliver but they said I wasn't in......I was in desperately waiting and was on all morning. Contacted UPS customer service and they said they would imvestigate and call me by 13.30 which they did. Whilst on the phone the driver turned up and appoligised for the confusion. Fair play UPS. Yes you missed the deadline but you stepped up, admitted you had messed up and rectified the issue. So thankyou for being upfront and honest.”

Helpful Report

Posted 3 years ago

“Paid for two day delivery but it took four days. They would not refund my money”

Helpful Report

Posted 3 years ago

“Where do I begin. POOR SERVICE BEGINNING TO END. They could not hold a p**s up in a bar. Sorry I know these are the strong words but I’m absolutely fuming at their customer service. Twice I’ve had the phone hung up on me by them. And still no reasonable explication as to why I have no delivery … or why they did not call me to advise of no delivery. Incompetent bunch of fools running this establishment. I thought Yodel was bad… Yodel you have my full apology.!!!! UPS. I will NEVER recommend or use you again.”

Helpful Report

Posted 3 years ago

“Your company bas no interest in knowing what's wrong with your service.. As bad reviews haven't changed your service so far.... A complete joke this is.. I asked their customer service representative as he was very abrupt in his tone.. That can you change your self and be more professional... And his answer was.... NO I CANT.... i said this will be posted on YouTube he goes its fine...”

Helpful Report

Posted 3 years ago

“They lost my package”

Helpful Report

Posted 3 years ago

“I had a terrible service shipping from uk to Ireland no proper coordination when the package was stuck , and the customer support is useless they give different information on every call At last after a month I got connected to customs and import support and there some one named Gabriela helped me with the package , half of the guys don’t know wats happening Anyways after 40 days I got my parcel which was to be delivered in a week time After creating a new label still they put my wrong address on the parcel The good thing is I asked them to hold the parcel at the centre were I got it collected Thanks ups”

Helpful Report

Posted 3 years ago

“Purchased a international delivery from UPS via Packlink. The delivery was supposed to take three days, so far it has been ten days. Reason for the delay given on UPS's website - commercial invoice missing. I completed the invoice, printed it and watched the Packlink employee at the Packlink drop off shop tape it securely to the package. So if it wasn't there it means UPS in transit removed it. Package contained some food for relatives in France so it's now all destroyed because of the delay. Have emailed UPS - no response. Telephoned them, they hung up. Telephoned again, they hung up. The package was sent with additional purchased insurance so I am covered. When I try to make a claim via UPS's website it says my (newly created account because of this incident) is not linked to my tracking number and I need to link it. To link it I need an account number, which UPS have not provided me with. So impossible to contact UPS via email or telephone and impossible to make a claim. I use many mail/parcel companies regularly and this has hands down been the worst one ever. UPS is not the cheapest so there really is no point in using them if their service is this atrocious.”

Helpful Report

Posted 3 years ago

“They never showed up with delivery. I tried calling 3 different times and even contacted corporate office. Terrible service”

Helpful Report

Posted 3 years ago

“Every time I paid the most so my package to be delivered the next business day, but each time it was in vain. I discovered at some point that they make you pay a lot of money for nothing, actually transmitting the mail to USPS carrier. A week with UPS and 3 days with USPS, which is 10 times better than the UPS fraud.”

Helpful Report

Posted 3 years ago

“Had a parcel delivered today, what a good firm UPS is, speedy, delivery driver was pleasant and polite, kept to all covid rules could not fault him, ups is one of the good delivery firms, cannot fault them, cannot say that about alot of delivery firms. 5*****”

Helpful Report

Posted 3 years ago

“A delivery from Italy (with custom clearance done over a week ago) has been rescheduled day after day 4 times already! Customer service is on par with the rest of the service: 15 mins on the phone being passed around to reps who barely speak any English who in the end divert you back to the main menu instead of solving the problem!”

Helpful Report

Posted 3 years ago

“Very poor damaged my item and will not refund even thoe insurance avoid avoid avoid at all cost absolute disgrace”

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Posted 3 years ago

“Next day service took 4 days and the driver lied about my not being home twice. I attached a 2ft x 1ft notice on my door saying I was in and to ring the bell. NO card from driver saying he was unable to deliver either.They never phoned me back when requested too. The WORST parcel service I have ever had experience of. Disgraceful.”

Helpful Report

Posted 3 years ago

“Appalling service. Sadly one of my suppliers in the US uses them to deliver to me in the UK. Their packages always arrive 2 weeks or more after the date their tracker tells us it will arrive (the tracker just tells us to expect the package "tomorrow" every day so you never know when to expect it). They have recently claimed to have delivered a package worth over £8,000 to my building however our cctv proves this is not the case. They have no idea where the package is, offer no apology and that is that apparently. Thankfully my supplier was willing to send a replacement package out at their cost and are now fighting with UPS about it. I understand that mistakes can happen but UPS have no willingness at all to help fix these mistakes. Their customer service is seemingly designed to be as lengthy and difficult as possible in hopes that the customer just gives up and forgets the issue. I can't believe they are an industry leader when their service is so consistently terrible. Use Fedex or another competitor unless you really do not care if your parcel arrives or not...”

Helpful Report

Posted 3 years ago

“Hopeless, Driver never called yet told he was unable to deliver. Still waiting for urgent part after 4 days.on a next day service.”

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Posted 3 years ago

“Ups does not use the call box they consistently leave my package outside and or at the wrong entrance to my building. The driver doesn’t bring my package to my door. And then I always have to go to another location to pick up my package. What is the point of having a package delivered to then have to end up going to a store to pick up my package. The worst experiences.”

Helpful Report

Posted 3 years ago

“Quite the worst courier company I have ever had experience with. Not even worth one star! Missed/changed delivery dates and false tracking information, saying 'out for delivery' when it isn't. Still waiting for my package and at this rate I'll be lucky to get it by Christmas!”

Helpful Report

Posted 3 years ago

“This is by far, like twenty times, beyond ridiculous the worst courier company in existence. It absolutely blows my mind how incompetent this company is at delivery packages. I never ever actually use their service anymore but in odd instances I'll have something shipped to me by another company and it's almost hilarious now how long it takes to get a package and how many days delayed it will take with no explanation. Save yourself the headache! DO NOT USE THIS COURIER SERVICE. I actually make side a company does not use UPS if I receive a package. I won't buy their product.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,270 reviews