UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,274 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“By far the worst experience I have had with a currier. I sent a care package to my mother in the UK from the United States, the price was ridiculously high for the service we got, and 4 months later she still doesn’t have the package. First time we contacted UPS we were told it was a customs issue, when that turned out to be incorrect, we were told that they didn’t have a contact for the receiver. When that was updated we were told day after day that it was out for delivery, we reorganised our days (I’m in the UK now as well) to make sure some one was home, nothing, no notes, no calls, and no emails. We contacted UPS again, this time they told us the alerts were due to a glitch in the system and that they did not know were the package was and we would have to file a claim. One was supposed to be filled through a costumer service rep. but never was. After calling again, we were informed it is being sent back to the sender, and that it is our fault for not contacting them.”

Helpful Report

Posted 3 years ago

“If there was a zero star I would have ticked that! They made me wait for whole 2 days making me prisoner at my home, I didn't even have a shower just in case they come and I wouldn't hear them. When I called them all day many times today their final answer was the driver couldn't find my address!!!!! I received many many parcels to my address before many times and where I live is a very well known address, it's not in the middle of nowhere!!! Latest, I talked to a woman named Sharon she said the driver wouldn't answer his phone. After waiting again, she called and said they won't deliver it today!! So asked her where can I make a complaint and she told me to call this number 034578778777. When I called them they said they don't take any complaints and I have to e-mail to UPS. Their irresponsible driver probably didn't even bothered to drive here to give my parcel for 2 days and now I have to go and collect it from a centre which is not my job because it's fully paid door to door delivery. Now I am thinking who will pay my 2 whole days of my life waiting for these irresponsible zero work ethic people. I won't give up, they should pay the inconvenience they created for me !!!! If you love yourself, DO NOT use this company.!”

Helpful Report

Posted 3 years ago

“UPS must employ the most distrusting people around! I ordered a £500 jacket for my partners 40th birthday, ordered as express delivery. I was informed by UPS via email that my delivery was expected on 19/10/2021 by 12pm. I waited all day, contacted the call centre, who were completely unhelpful and kept telling me it was on its way. I then receive a call from warehouse to inform me that the driver has said he doesn’t have my parcel on his van. I then received another email from UPS to state my delivery was rescheduled to 20/10/2021 at 12pm. Again I waited all day, I contacted the call centre over 15 times for me to be told my parcel was on its way. I demanded the warehouse to call me. I received a call from the warehouse at 4:09pm to inform me they infact cannot find my parcel and then was told the manager can confirm that someone may have stolen my parcel from the warehouse!!!!!! I was left in tears, told to call the call centre to out in an investigation! When I called the call centre to put in an investigation, I kept being told my parcel was on its way even though I informed the person several times I have been told it is not coming as it’s been stolen! I am now £500 out of pocket, my partner is left without a birthday present! I cannot get a refund until this is investigated and I have asked for it to be dealt with in 48 hours as it’s a clear matter that I haven’t had my delivery and have been told it’s been stolen by a UPS. employee! I am so angry, sad and disappointed! I will never trust UPS again and nor will I use them again. I have also logged this as theft with the police because clearly I am not the only one this is happening too. Customer service is shocking and UPS just don’t care!”

Helpful Report

Posted 3 years ago

“Worst service. They deserve zero rating. I have scheduled a package pickup. no one called and no one came to pickup package.every time when I call to customer care , they say that they will come today . It's been 5 days and no one is coming.”

Helpful Report

Posted 3 years ago

“The worst! Missed collection TWICE!! Even after i called to confirm multiple times and was told it was going to be delivered. Then package was marked as picked up but never was. Horrible service and I spent money to ensure it arrived on time and obviously didnt.”

Helpful Report

Posted 3 years ago

“I used UPS to send vital visa documents from the UK to Hong Kong. As there was urgency in the situation, I sent the parcel using the fastest available international shipping method - within 2 business days before 12pm, which includes a money-back guarantee. The parcel was delivered a day late, so I asked for my refund on the same day as the delivery. UPS promised to get back to me within 48 hours, but I did not receive a response so I followed up again 6 days after the delivery. I once again did not receive the promised response, so I followed up again 15 days after the delivery. Each time I followed up, I received a different 'next step' and update. When I finally received a response from UPS, they said that they cannot process my refund because I filed my complaint more than 15 days after the delivery date, which was clearly 100% incorrect. I proved UPS wrong, then they came back with a new excuse about Customs clearance. I then proved their Customs clearance excuse wrong using some of the tracking details, so UPS came back saying they still cannot process the refund for 'other reasons outside of their control'. So, after providing 2 excuses and having them both proved wrong, UPS then went vague and withdrew all transparency just to avoid processing a refund. With this experience, it's easy to see why UPS has horrible reviews all over the internet. Key point: UPS offers an unreliable service and will then lie their way out of any responsibility. You're better off walking to the destination and delivering your parcels yourself.”

Helpful Report

Posted 3 years ago

“With so many negative reviews, which UPS obviously doesn't give a hoot about, I was going to skip writing mine, until today when the straw broke the camel's back. First the driver was leaving my packages in an unsecure unprotected area because he was too lazy to climb a few stairs. After two complaints, he decided to revenge on me by claiming I was unavailable and re-routing the package to a relatively close pickup location. Two more complaints (as he kept doing it) and yesterday he again falsely claimed we were not available and re-routed to a pickup location miles and miles away! Their automated system is dumber than a rock and the phone one gives you the run around when you try to reach a live person, then hangs up on you. Maybe it's all robots there with no live people at all?”

Helpful Report

Posted 3 years ago

“Please be aware of shipping with UPS - they are very untrustworthy, don’t deliver packages at all and are known to steal and ruin packages as well. My package for $400 was stolen and changed for the other (less expensive one that was supposed to come same day) with some garbage stuff inside. By the way, they provided a delivery status - your package was delivered. So, THANK YOU ups, I hope you’re happy.”

Helpful Report

Posted 3 years ago

“I'm gonna email for a map And I watched the UPS Van go all around me and still hasn't made it”

Helpful Report

Posted 3 years ago

“I have to say, I was wrong about UPS. I don't know from where I get the view on UPS that this company is professional and the best on the market. Well, I was thinking this way before I starting to use it as a business partner. I have a good view of UPS drivers, very polite and friendly. This is not the case. All system is broken. Customer service does not exist. When you will call them you will not get any pieces of information about parcels. Yes, they will tell you the location but you already know the location. From a business point of view, we have to deal with customers waiting for goods. When is the issue, and it is every single shipping, you will not get any support! The parcel is paid already so they don't fancy helping you. Customer service doesn't have any other number, they can give you an email address. By the way, to resolve anything from the trough department where si just emails address, it takes a month. I was trying to solve the issue since June, October someone come back to me that I have to wait another 120 days!!!! Never again will use this company and every person I meet I will give honest feedback to them! UPS is finished!”

Helpful Report

Posted 3 years ago

“Several months ago i ordered a desk chair and was supposed to receive it in august. Lady location was jacksonville hub. Was supposed to receive it aug 24. Never came. I cancelled it and ordered thru another company. I received notice last week that it was found. It has been sitting at the hub all this time because people working there are too stupid to do their job”

Helpful Report

Posted 3 years ago

“Lost parcel, 2 weeks late. Terrible service, terrible experience. Avoid at all costs”

Helpful Report

Posted 3 years ago

“I HATE THIS COMPANY LITERALLY BEEN ON THE PHONE 6 TIMES NOW”

Helpful Report

Posted 3 years ago

“UPS has lost another package. The driver does not do his job. They are lazy &do not work with luxer. Because of UPS Macy's has lost me as a customer. Please use FedEx.”

Helpful Report

Posted 3 years ago

“I sent a package Second Day Air AM. They "misfiled it" It is still at the shipping point and they say now it will take 4 days to receive it. I asked them since they still have it at the shipping terminal could they at least change it no next day air, and they said no. Then they asked me if "there was anything else they could do for me?" I asked it that was some kind of a joke and they hung up. They are getting worse than the Post Office.”

Helpful Report

Posted 3 years ago

“If you live in the Belhaven Area of Jackson, Ms and your a Resident Customer...There is a Driver that is stealing packages if he can't find your address based off where it's coming from and who it's coming from. I've had two packages coming from Finish Line that didn't make it but claimed was delivered. He normally delivers around 8 o'clock his last run.”

Helpful Report

Posted 3 years ago

“Appalling customer service from UPS as usual. Have had an issue with them since July. Passed from person to person no ones care . Money grabbing company. AVOID AT ALL COSTS ESPECIALLY IF YOU ARE TRYING TO GET A PARCEL TO A LOVED ONE.”

Helpful Report

Posted 3 years ago

“Purchased 2nd dayair delivery, took 2 weeks to deliver package. UPS took absolutely no responsibility for delay and said they do not guarantee timely deliveries. Why would you charge for 2nd day air and not stand behind your service.”

Helpful Report

Posted 3 years ago

“Every time I tracked my item it said it would be delivered by the end of the day that was yesterday and now it's saying by the end of the day today and it's now 16:40 and still no delivery and when I emailed customer service they just said your package is safe and on its way so never rely on its delivery date”

Helpful Report

Posted 3 years ago

“The absolute worst customer service I’ve ever received from a company. Stolen £100 from me over a month ago and still trying to resolve after multiple calls and emails. Absolutely useless.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,274 reviews