UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,357 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything! They are not helpful and rude!”

Helpful Report

Posted 3 years ago

“I paid 5.99 to get my packaged delivered on Tuesday it got pushed to Thursday because of a delay. I waited for my package to be delivered and looked at my phone and it said delivery attempt failed. I called up ups and they said no one was home so they left a notice. Only problem was home and there was no notice left at my door and no delivery driver who came to my door. They blatantly lied. Now I'm waiting on a phone call from them to pick up my package and its 5pm and the office closes at 8.....this place is horrendous. I purchased my item from Amazon and expected amazon to deliver it. As soon as I saw it was UPS I knew I was screwed. They might not even call me to pick it up because they're trash”

Helpful Report

Posted 3 years ago

“If you ever shop online and they use UPS as the carrier..RUN I’ve had 2 bad run ins(not receiving my delivered packages) within a few weeks and during the holidays which makes it sucks even more and I hope someone shuts them down”

Helpful Report

Posted 3 years ago

“worst delivery and customer service i have ever experienced. 5 attempts to give the same address and not once do they call to say something is wrong. instead i get an email once a day saying info for delivery is missing. its all been provided...multiple times and still i dont have my parcel! Speechless in this day and age they cannot communicate...and for this service they charge fortune. insane!”

Helpful Report

Posted 3 years ago

“im totally disappointed with UPS. Until now the parcel hasnt arrived. Its been 11 days but the app says totally different. we're still being charge for the taxes even its a total inconvenient on our end.”

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Posted 3 years ago

“Do you want to ship something fragile? Go elsewhere. Multiple signs were stating that our shipment had glasses, was fragile, and to please handle with care. It's almost as if these neanderthals were deliberately trying to break our shipment. Imagine calling your recipient to ask how they like the painting, only to find out that the glass and the frame was broken in pieces. Very disappointed. Maybe the employees are over worked, but does that mean they need to mishandle the boxes they are responsible for? A shame I can't do more than to warn others too please please please find another way to ship your fragile items. The painting was a gift, and to hear that it was mishandled was truly heartbreaking. Attached is a photo of the item before UPS got their grubby hands on it.”

Helpful Report

Posted 3 years ago

“Wow, what has happen to UPS? Packages are being lost they tell us someone will call. They asked me if I wanted to go knock on the door where package was delivered. They don't seem to care. I definitely will not be using them again. I wonder if the workers friend lives at that address? Getting free stuff. Package was worth over $200.00”

Helpful Report

Posted 3 years ago

“I was promised delivery on an item I ordered three times before. Twice the box was open and the packing slip missing. Tonight, I was promised a delivery at 8pm Tuesday night. Now it is past 9pm and still no package. Why does UPS constantly fail us to deliver on time as promised and with a sealed package. The drivers like to see what's in the boxes and might keep the item if it fits then report the package as lost or delivered with incorrect address. A few times I received a package that was obviously opened and re-taped; it was a sports jersey that had fallen to the ground and gotten dirty then re-taped and delivered.”

Helpful Report

Posted 3 years ago

“4 times they would charge me more after the shipment was set, saying weights and dimensions were off. These were not $4 charges, one was $18 extra. I always round up on dimensions and weight, and never have a problem with USPS. Recently, I had an item destroyed in shipping. Insurance is suppose to cover $100 (which the item was). I have been going around in circles with them. Telling me to put in a claim - claim was already in. They say they sent the letter back to sender - they sent it to an address that was 1. Not on the package. 2. I hadn't lived there in over a year. Go online to talk to a chat rep and the give me a phone number. Call the phone number and they say "go online" and drop the call. Go back online to talk to a chat representative and they say I need to call to talk to a chat representative. They told my customer to keep the box/damaged item in case they need to come inspect it....All for $100 claim. I'm absolutely livid and disgusted. You try to email and it's like they don't read what you write. Just "sorry" and "here's another dead end number/link/pdf"”

Helpful Report

Posted 3 years ago

“IT DESERVES 0, NOT 1 STAR I am a sole trader, selling handmade Drums and other art. I posted a Drum, worth £300 to Canada in September 2021, which was lost along the way. I opened a claim with UPS, but they are not willing to do anything about it. I called them multiple times to get some update on the refund, but they either transfer me to somebody else or simply hung up on me. I am now taking this to an independent company, who will deal on my behalf in order to get the £300 that they owe me. I would highly recommend avoiding ever using this company. The stress they put you through is out of this world. Customer service is also non-existent with UPS. I am absolutely disgusted by the lies and misleading information that they have provided me over the phone...”

Helpful Report

Posted 3 years ago

“Costumer support is 0,completely hopeless. They lose parcel after parcel. Used them for some time and what can i say,it was nightmare, they expensive and bad, when i say bad i really mean it. All negative feedback i have is because of UPS. Hope they bankrupt, and about costumer support just replace them for robots, they useless anyway.”

Helpful Report

Posted 3 years ago

“Waited in all day for a parcel for my son. They say the delivered at 15.08 then next message was attempted delivery at 15.12. The front door has been open with my grandson moving our furniture. No way has a UPS truck been anywhere near my house! Why lie?”

Helpful Report

Posted 3 years ago

“THE WORST SERVICE EVER! PACKAGES HELD IN CUSTOMS. RECEIVED REFUSED TO PAY CUSTOM CHARGES AND NOW THE CUSTOM CHARGES IS BEING REVERTED BACK ON ME? I REFUSE TO PAY ANY CUSTOM CHARGES FOR A SERVICE THAT HAS NOT BEEN COMPLETED! UPS IS NOT TRANSPARENT AND NOT TRUSTWORTHY!”

Helpful Report

Posted 3 years ago

“Wish I had read these before I used them. Paid my delivery charge well in advance of delivery . 4 FOUR days in a row "delivery attempt failed due to no pay" first go round, I called and talked to a man with a very thick accent. He was obviously distracted by a baby crying in his background. I am still waiting after 4 days of calling and receiving acknowledgements that I have paid all fees and am STILL owed a &^%$& delivery. ZERO COMPETENCE. NEVER AGAIN.”

Helpful Report

Posted 3 years ago

“Hi I m working from home, It means Im always available, but UPS officer has not delivered my packet , and they reported that I was unavailable, I have to go really far away to collect my packet”

Helpful Report

Posted 3 years ago

“If I could give negative 0 stars I would but I have no choice but to leave a 1 star which they do not even deserve! UPS has the absolute worst damn customer service ever in life and I have worked in customer service for a very long time both face to face and call center. No one could help me retrieve my damn shipping label that I had already paid for they just kept wanting to give me the number to some other department. I made my purchase around 3am and they do not open until 6am eastern time and I am on Pacific standard time so I waited 3 hours to get help after spending 30 to 45 mins online trying to figure it out myself. Only to be told my only option was to wait to speak to billing that didn't open until 8 eastern time to get my money back. So I had to wait several more hours for what NOTHING because they couldn't help me either just told me that my money would be released from pending through my bank in 2 to 3 business days automatically. So if you buy a shipping label you evidently have to use it immediately or they automatically release your payment in 2 to 3 business days on its own. So now I have to wait. Thank goodness USPS has a better system and is way cheaper I got my label with confirmation and free pickup and free insurance for 10 and change versus UPS that for the same service would have charged me 30 plus dollars. Absolutely ridiculous, I will never do business with UPS again there are to many other ways to ship these days to have ro deal with such shifty service and prices”

Helpful Report

Posted 3 years ago

“Horrendous! I have never dealt with a company a bad. We had parcels go missing, we had the driver refuse to take a card payment for the duty that needed to be paid. There technical department is ridiculous, I rang the number customer service gave me for Tec Support, then spent 30 minutes being passed around. Each person I spoke to told me I needed to talk to technical Service and gave me the number I had dialed, this happened 3 times all on the same call. If I could give less than 1 star I would. All this and I didn't even choose to use UPS the, the sender does that.”

Helpful Report

Posted 3 years ago

“I have called UPS a number of times to try and pay (yes, pay) for tax that was added to my parcel. It's impossible to get through, with hold times of up to 30 minutes. Next thing I knew, I received a letter from a debt collector agency. So much stress and time to try and get this sorted, and still no results. It's been months now.”

Helpful Report

Posted 3 years ago

“I got my package today supposedly late which is fine (let's be honest, this time of year there are a lot of packages from people ordering online for Christmas time, so I understand), what is not fine is receiving my package by my door WITH NOTHING INSIDE?? What am I going to do with an empty envelope? The seam is half open at the top of the envelope which is how at some point the book must have slide out somewhere?? I'm not even going to bother to attempt to get a refund/make a claim. All I can do now is suck it up and rebuy the book hoping it comes before Christmas. Oh well, things happen. Happy holidays UPS.”

Helpful Report

Posted 3 years ago

“I am very much disappointed by UPS, they lie, dont pick up phone and shift responsibility when they struggle to deliver packages. I even got my complaint deleted on FB. So unprofessional. I am waiting for my package for a month now! I would never choose ups again. I strongly advise other people not choosing them as well.”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,357 reviews