UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,357 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,357 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. Package took 14 days to get from UK to Germany. Customer service- what customer service? I made about 15 calls and spoke to one girl in Guatemala who knew the answers to the questions. Another man told me he would get someone in Germany to call me back in 24hrs. That was 6 days ago and I am still waiting. I will never use UPS again. It was cheap for a reason!”

Helpful Report

Posted 3 years ago

“I shipped several packages on Ebay using UPS. When I received my monthly bill I noticed the shipping charges from UPS were about double from what it said the price would be when I shipped the packages. These were all on different dates. I contacted EBAY and they said to call UPS it is their issue. I called UPS customer service several times and they would not do anything to resolve the issue. I filed 3 corporate complaints with UPS and they never called me back. after nearly 2 months and UPS not doing anything at all to resolve my issue I filed a complaint with the Better Business Borough . After about a week UPS finally called me and wanted to resolve the issue and refund the over charges that they charged me. UPS is DISHONEST. I never use them any more. I use Post Office and for the heavier packages I use Fed Ex. What a Shame UPS. I was an employee of UPS for over 35 years and I will never use them for shipping anything as you cannot trust UPS. They charge inflated shipping charges as much as double what they should be. UPS does not respond to customer complaints and their customer service line does nothing. UPS is corrupt from the top down.. UPS has nothing but a bunch of thieves, thugs and dishonest people working for them now days. Just take a look at the bum delivering your packages. This company is worthless and I would not recommend using them.”

Helpful Report

Posted 3 years ago

“Ordered a phone through T-Mobile which was going to be shipped with UPS to the three shipping was stated when I placed my delivery. Placed my order on Monday the 20th it is now December 24, UPS decided to delay my order for no reason thanks you guys not my someone have a Christmas gift. So disappointing been having my cell phone being withheld at the same place since the 21st for no reason. Talk about false advertisement. When spoken to customer service all they had to say was sorry it wouldn’t be able to get delivered today or on time. Couldn’t even provide me with the location of where the device was.”

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Posted 3 years ago

“Sent a parcel to Poland using UPS, for unknown reason parcel was “returned to sender” not even to my address! Parcel got lost and there was a lot of sentimental value in there :( absolutely shocking. Communication very poor. Caused us a lot of stress”

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Posted 3 years ago

“Utterly awful service. They had our package for a week and have still failed to deliver. Customer service staff give conflicting information and don't know whether.its coming or going, they are also extremely rude, sarcastic and unhelpful. Shockingly bad service.”

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Posted 3 years ago

“Christmas present for my husband coming from QVC was purchased on December 4th. It went from South Carolina to Horsham Pa. on December 8th, from there it went to Easton Pa. the same day. It's now December 23th and it's apparently still in Easton. I called QVC and they said they have the same information I do. Needless to say they have to ship another gift but the earliest it can arrive is December 27th. Thank you UPS for making this Christmas a total mess for me.”

Helpful Report

Posted 3 years ago

“We are a small business that just started a few months ago. We use them in Europe and their service is excellent. So we got an order from America, and we are happy not knowing that UPS will show us another color. First, they said 'The apartment number is either missing or incorrect. This may delay delivery. We're attempting to update the address.' they updated the address without calling the sender and the receiver! funny enough they updated the address. The next status we saw is that they have delivered the package to the front door. And the receiver said she didn't receive it. We checked the address, they have changed it to another address. The receiver went to the house they said they delivered it to ask for the package, getting to the house, they rang the bell, nobody answers but the light of the apartment was on. We called them (UPS) they said no information regarding the package. It is obvious that the drivers and the workers are taking people packages to their house or giving them to their family members. Actually, they said they will refund but it is all about a refund. That is how we lost our first client.”

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Posted 3 years ago

“Got 2 packages from UPS today. BOTH were opened 1 with a razor knife and 1 forcefully pushed in on the center to loosen the tape enough to peak inside. Thank God 1 of my packages was boring for the thieving employees and I could still gift 1 of the items I THOUGHT a reputable company was delivering GOOD THING the company I BOUGHT from has good employees I WILL NEVER SHIP WITH UPS AS A RESELLER AGAIN. MERRY CHRISTMAS YOU FILTHY ANIMALS ( to the thieving crooks who needed it more then my son)”

Helpful Report

Posted 3 years ago

“What an absolute bunch of Liar, The customer service is useless... They email saying tried to deliver a parcel... I was sat right by the front door when they allegedly tried to deliver my parcel... Lies!!! Called the customer service...again useless can't track the parcel... can't call the driver... don't know when it will actually be delivered..No wonder you have a one star rating... You should be ashamed of yourselves....”

Helpful Report

Posted 3 years ago

“I sent 7 pictures to San Diago from Hanoi, once my family got them, 4 pictures were broken!! Very very disappointed. This is not only one time, but our company also use UPS, but they always delayed. I think the company goes downhill. We never use UPS again.”

Helpful Report

Posted 3 years ago

“They are the worse carrier, I have two package that was delivered two different date and both of these package were delivered to the wrong address number. Per their POD, package was left on the front door which I never got. I don't know whose front door that they delivered the package, same happened to the second package. UPS needs to train their employee how to read numbers obviously they don't know how to perform their job more accurate and efficient. Bad service. FED/EX do a better job delivering your package in a front of your door. Go Fed/Ex. UPS have the worse service..”

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Posted 3 years ago

“The worst Delivery company you could use.”

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Posted 3 years ago

“have booked collection 3 times now and still my parcel hasn't been collected. Ive spent easily 1 hour on the phone to try get an online booking picked up”

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Posted 3 years ago

“they throw the packages from afar, without knowing the content!”

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Posted 3 years ago

“Worst company ever over a week late worst tracking system ever tracking your parcel your meant to know it's every move and where in the world your parcel is not just hope it shows up next time it's scanned”

Helpful Report

Posted 3 years ago

“Be careful of UPS at work!!! Very disappointed with this company's work. I was waiting for a package from my relatives. We chose UPS for delivery. UPS changed the delivery day 2 times, I took a day off at work and sat at home all day 2 times. When they changed delivery time in third time, I could no longer take a day off from work, because I was not even sure that they would deliver my parcel on this day. When I got back home from work, I saw a notification that they could not find me at home. I tried to change the delivery location but their system gave an error. Eventually I changed the day of delivery through the UPS system and took a day off again. Also, my sister (the sender of the parcel) called them and also asked them to mark a new delivery date, since the operator told her that he didn't see in the system that the day had been changed. 2 days before the new delivery date, the status of the parcel changed, that they allegedly tried to deliver it and could not. We called them again and the operator said again that the system had no information that we had changed the delivery day. The operator promised to enter our request into the system so that we receive the package on time. On the appointed day, the parcel was not delivered. And although the status was indicated by the tracking code as waiting for instructions, Oops the staff told me that it was lost. The package contained used children's clothes and a birthday present for my child from relatives. The money was returned, but unfortunately this money is not enough to buy everything that was bought for the child for growth 2 years ago. And naturally, no money will change the birthday present. And also this does not in any way justify the fact that: 1) The Ups website works poorly 2) Even after calling the support service, the employees did not see in the system that the date was changed 3) Parcel statuses are not true 4) They lose parcels in their own warehouse 5) They don't even try to search for the parcels, after the request for investigation, the result came in 20 minutes. During this time, it is not possible to review everything in the warehouse.”

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Posted 3 years ago

“The person in the UPS pick up point was RUDE. Would not accept parcel as it was after 4.00 pm but they are open until 6.30 pm. They don't accept any parcels at weekends.”

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Posted 3 years ago

“Late delivery, tracking system just all lies. They said make delivery attempt the 'first time' twice and we were home all day, plus camera monitoring 24/7. No stickers on door. They change status all the time making false statements. If it will be late or backed up, just admit it and use accurate tracking info. Don't lie!! Very unreliable!!”

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Posted 3 years ago

“Terrible service item came all the way from italy only to be “apparently” delivered to the wrong address they said they left it outside my front door but they didn’t and now I am being given the run around. Being held on customer services line, telling me they cannot hear me they are an absolute shambles”

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Posted 3 years ago

“Shocking customer service, no joke- was given 5 different answers from 5 different agents as to my missing package. Lies isn’t the start of it. Delivery man essentially stole my parcel. They first advised it was sent to the wrong address, never apologized or offered further support! Simply told me that they’d have someone in a higher escalation team contact me. Hours later no one calls. Then they tell me oh actually it was lost! And “is there anything else I can help you with miss?” Package still “missing”, we know the driver stole it. Joke of a company, appalling customer support and thieving delivery drivers. Never again!”

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Posted 3 years ago

UPS is rated 1.2 based on 2,357 reviews