UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,275 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. Sadly one of my suppliers in the US uses them to deliver to me in the UK. Their packages always arrive 2 weeks or more after the date their tracker tells us it will arrive (the tracker just tells us to expect the package "tomorrow" every day so you never know when to expect it). They have recently claimed to have delivered a package worth over £8,000 to my building however our cctv proves this is not the case. They have no idea where the package is, offer no apology and that is that apparently. Thankfully my supplier was willing to send a replacement package out at their cost and are now fighting with UPS about it. I understand that mistakes can happen but UPS have no willingness at all to help fix these mistakes. Their customer service is seemingly designed to be as lengthy and difficult as possible in hopes that the customer just gives up and forgets the issue. I can't believe they are an industry leader when their service is so consistently terrible. Use Fedex or another competitor unless you really do not care if your parcel arrives or not...”

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Posted 3 years ago

“Hopeless, Driver never called yet told he was unable to deliver. Still waiting for urgent part after 4 days.on a next day service.”

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Posted 3 years ago

“Ups does not use the call box they consistently leave my package outside and or at the wrong entrance to my building. The driver doesn’t bring my package to my door. And then I always have to go to another location to pick up my package. What is the point of having a package delivered to then have to end up going to a store to pick up my package. The worst experiences.”

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Posted 3 years ago

“Quite the worst courier company I have ever had experience with. Not even worth one star! Missed/changed delivery dates and false tracking information, saying 'out for delivery' when it isn't. Still waiting for my package and at this rate I'll be lucky to get it by Christmas!”

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Posted 3 years ago

“This is by far, like twenty times, beyond ridiculous the worst courier company in existence. It absolutely blows my mind how incompetent this company is at delivery packages. I never ever actually use their service anymore but in odd instances I'll have something shipped to me by another company and it's almost hilarious now how long it takes to get a package and how many days delayed it will take with no explanation. Save yourself the headache! DO NOT USE THIS COURIER SERVICE. I actually make side a company does not use UPS if I receive a package. I won't buy their product.”

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Posted 3 years ago

“I had TWO vintage receivers to ship. Used Huntington UPS store based on their website stating that they "will package electronics perfectly" for shipping. I also bought their "insurance" on each package. THE COST: $45 EACH to provide the packaging and pack "EXPERTLY", They cost $218 EACH each to ship to California, They cost $32 EACH to insure for $2400 VALUE EACH. Total Cost: $526... delivered August 17, BOTH DAMAGED... UPS driver in California noted that BOTH boxes were damaged. opened both boxes and the stereo receiver wood cabinets were broken, electronics wouldn't function.”

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Posted 3 years ago

“They don’t deserve even 1 star!!!! Never check if you’re home, they just live the ticket ,,sorry we missed you” idiot. I saw them by window and never knocked at the door!!!!”

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Posted 3 years ago

“Firstly, gave one star due to zero not being an option. Ordered an electric bike and accessories with ups as the designated carrier. Was informed on 2nd September that both items were due for delivery 3rd September. We were going on holiday on 3rd, so I rescheduled for 15th September via the link. I then received a confirmation email (for both packages) confirming that delivery had been successfully rescheduled for 15th. On the morning of the 3rd, prior to us leaving, one of the two items arrived. Not as planned, but never mind, we were there to take receipt. The driver only 1 of 2 items and assured me that the 2nd would be delivered as planned. Yesterday morning, the second item arrived. Despite the confirmation stating a signature was required it was left at the side of the house in an unsecured location. Since yesterday I have spoken to 3 different agents and wasted one and a half hours of my precious holiday time trying to resolve the matter. It should be a case of "we messed up. We'll collect it, keep it safe and redeliver on the scheduled date"... No, no, no, it appears that this is a highly complex problem! In conclusion, I still don't know if my parcel is safe. My advice would be avoid at all costs”

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Posted 3 years ago

“Terrible. Ridiculous. Horrendous NEVER EVER DO ANYTHING WITH UPS. - Whether you're shipping or receiving, MAKE SURE UPS DO NOT GET INVOLVED. The shipment literally travelled to more countries in a week than I have in my entire life. Had one issue with custom. Made thousands of calls, sent the same information in emails to god-knows how many staff, still unable to resolve. Staff from Customer services are EXTREMELY difficult to understand and clearly themselves do not quite have a good understanding of their job duties. And here goes what happened when trying to communicate with them in 6 DAYS IN A ROLE: - One morning I received a phone call from them saying they need further info from my side, - Done that, - Wait for an entire day of no response, - Called them many many times, not helpful at all, - the next day - REPEAT One fascinating thing is EVERY customer service staff were able to provide the EXACT SAME USELESS RESPONSES where NONE of them can provide accurate updates to my shipment. I'm still waiting for my shipment.”

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Posted 3 years ago

“Very very poor service. Don't use UPS unless it's your very last choice. Extremely highly disappointed”

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Posted 3 years ago

“The absolute worse delivery service. Five times in a row they have messed up deliveries for us, either last minute reschedule, delays, parcels held up for no reason, drivers running away having dropped off at wrong address. Even Royal Mail are better and that is saying something.”

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Posted 3 years ago

“My disappointment for your service is way above than what I can handle. I send a package (tracking 1Z61809R6899081903) after multiple attempts to call the customer service in order to understand why the package is stationing in France without moving forward the customer service was never able to provide any information. The recorded calls where the operators were rude took place on 02/09/2021 at around 17:05 UK time and on 03/09/2021 at around 10:30 UK time). The operators hanged up the phone twice and they were not helpful at all. This service is ridiculous, they put me on hold and they hanged up in order for me not to be able to leave any review after the call. The happenings are speechless. I am intended to escalate this issue up to the management.”

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Posted 3 years ago

“They say customer first. It is the first part of their scamming business.”

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Posted 3 years ago

“Not even a star they charged me $11.99 for holding my package and after taking my money they sent that back to the shipper. Nether i got my package nor my money.”

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Posted 3 years ago

“UPS IS A JOKE AND THEY CERTAINLY TAKE THEIR CUSTOMERS AS BIG JOKES! THIS THE SHORTEST WAY I COULD EXPRESS MY FRUSTRATION AFTER MULTIPLE NEGATIVE EXPERIENCES!!! NOT EVEN WORTH 1 STAR!”

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Posted 3 years ago

“First they failed to deliver on the 24 August despite sending notification that the parcel was out for delivery and so I wait in all day. Then they agree to deliver next day to an 'access point.' They failed to deliver because the parcel is on the van or in the depot (depends who you talk to) and it takes an extra day to change delivery address! They forgot about that when they sent the notification saying it would be delivered between 10 and 2pm on the 25 August (I've since discovered that they don't expect to deliver in the time they give you). On 26 August, I do not get a notification but keep checking the tracking information. By this time, I'm not expecting much but at lunch time, it says that the parcel has been delivered to the 'access point' which is in fact a Premier Shop. "Your parcel is at the "access point." You have until 5 September to collect it." So I get in my car and race around. I speak to the shopkeeper who tells me there is no parcel. I contact UPS, which takes 40 minutes because I have to negotiate the automated system that makes you lose the will to live. I shouted my long tracking number out 6 or 7 times (it might have been more), much to the amusement of the locals. I finally speak to someone who puts me through to someone else. I am told to take my phone into the shop presumably so they check that I'm at the right shop. The shopkeeper is trying to run away from me at this point. They man on the other end (I struggled with his accent) then helpfully tells me they haven't delivered yet. Think I got that. After tears of frustration, I return home. The local depot rings me. Someone called Sue tells me the parcel is at the shop now! I have a cuppa and then return. "No parcel," the shopkeeper says, looking worried. I tell him it's not his fault and leave. When I get home, I called the local depot (I have the number now) and Sue tells me that the shop must have lost the parcel! But not to worry, she will send the driver tomorrow (because they will have found it by then?) and get him to ring me. I ask, "What then?" "We will see!!!!!" Anyone want to bet on me getting this parcel? It's enough to put you off online shopping.”

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Posted 3 years ago

“Not even worth 1 star. I sent a dishwasher from the UK to Germany, packaged securely on a pallet in February 2021. The dishwasher arrived at my customer's address with the pallet removed, the packaging wet and the dishwasher damaged. It was delivered by a bike courier - can anyone imagine balancing a dishwasher on a bike? No, I couldn't believe it either. It had obviously been dropped. It then took UPS 6 months to return the damaged machine to me and despite me paying an additional fee for insurance they are refusing to pay me anything for the damage, or the 6 months delay. Worst customer service I have ever received. UPS has cost me £1000. Don't use them!”

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Posted 3 years ago

“Cant believe these guys exist, no promised phone calls, no urgency, lost parcels, drivers asking for cash for delivery”

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Posted 3 years ago

“I sent some models for a big exhibition on the 8th of september and was supposed to arrive on the 11th of august. After that they kept rescheduling the delivery. The package has been in the right city for 15 days now but when I ask to deliver it the same day because I've been waiting long enough and because the last day of the exhibition was today, they couldn't offer me any solution! Living in another country, I'm currently not able to pick up my package to deliver it myself so I'm just gonna lose a big opportunity to show my work at the exhibition. THANK YOU UPS!”

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Posted 3 years ago

“Shocking under every aspect. Booked a shipment to move some boxes containing personal belongings, from Italy to the UK. We lost 3 weeks with daily emails where the brokerage team was asking for the same (wrong) questions over and over again (and I was answering over and over again). They even attempted 3 times to make me present a tax relief form to HMRC when I clearly specified that the form in question wasn't applicable to me - when I contacted HMRC they - obviously - confirmed. This costed me daily multiple calls to UPS when nobody was helpful (or willing to help) or they were pretending to help and then disappearing or hanging up while speaking. Answers via email were non existent (I received emails just to ask over and over again wrong questions, as stated, ignoring everything else I was asking). Once the package has been cleared from customs, they tried to deliver the package various times, never letting me know the day of delivery (when tracking, was showing "come back for more information on delivery") or coming on the agreed day but out of the agreed times (shall I stay home all day to wait for my package just in case???). There is a mistake on the calculation of taxes - duties to pay, a UPS person finally gave me the right amount and they keep leaving their website not updated with the new (lower) amount and they fail to provide any help via phone, ignore my emails. They clearly don't talk to each other or write anything on your file, every time I call nobody knows anything about my case or what other at UPS did or said about my case. It has been 25 days now since the collection of my parcel. I am getting legal support now as they are keeping my parcel illegally in their hub without leaving me any option to pay but an extortionate amount (£300 vs £ 78 I really owe) that, if paid, I'll never be refunded for of course. I can prove everything I say, I requested to record each call and I have million of emails that show their incompetence and incredibly poor customer service. This company is a true scam, AVOID AVOID AVOID!!!!!!!!”

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Posted 3 years ago

UPS is rated 1.2 based on 2,275 reviews