UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,564 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,564 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“published review 4/17/24 Worst delivery services, I have my package shipped by ups with tracking number and signature required, driver delivered my package to wrong address, I sow notification and I open door and I sow driver leaving with his truck but no package was here , in system he sent picture but he cut my door number which I think he takes my package back after he takes pictures, I contacted UPS but they said that I need to reach out to the sender and pay again their stupid service. Who still use UPS in 2024 ??? Folks find another way to get your package this ups”

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Posted 2 years ago

“I ordered 2 cds and paid 56 bucks for the cds, paid 20 bucks on top of that for the shipping then 42 bucks for fees on top of that! So i paid MORE for shipping than the item itself. this is a scam and rip off. i called customer service and spoke to someone who put me on hold for 30 mins and said someone would call back. NEVER DID!”

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Posted 2 years ago

“First, I have always thought highly of UPS. I had a positive experience working for them while in college many years ago, and I have friends that work or worked for them. BUT, my recent experience with their Mail Innovations program has been horrendous. I ordered merchandise from Sweetwater Music, and they sent it by this means of delivery. I gather it is a lower priced service where the package is handed off to USPS for final delivery. [This also enables blame shifting between the parties; i.e. sort of a shell game that you are guaranteed to lose.] The package was promptly shipped and then got stuck somewhere "pending acceptance." UPS then changed the expected delivery date daily, so far, 8 times. I still don't have the package. When I attempted to find out if it was going to be pending in the black hole forever, UPS said that type of delivery did not qualify to make a claim. To their credit Sweetwater shipped the order again, without charge, by FedEx. Maybe some day I will get the package from UPS.”

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Posted 2 years ago

“I would not even give UPS a single star. I paid a ridiculousl amount of money to have a package delivered in by Saturday. The person assured me it would be there by 7pm. It is now Monday evening. The tracking number now shows it scheduled by 7pm tomorrow although it doesn't say where the package is. The company does not guarantee on time delivery. This is theft. They took my money, sent my package in the wrong direction, and simply want to say, " I'm sorry.".”

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Posted 2 years ago

“so bad...adress wrong not at all !! always something with ups”

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Posted 2 years ago

“No explanation of customs duties, and when you try to talk to someone about it they just forward your call to someone who hangs up on you. Or they forward you a couple more times and then hang up on you. Ridiculous and useless”

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Posted 2 years ago

“Terrible! Avoid!”

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Posted 2 years ago

“Most worst carrier service have ever seen”

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Posted 2 years ago

“Don’t use the service Don’t do it”

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Posted 2 years ago

“In muncie indiana ups will your package on Friday but will not deliver until Monday after 9am. Here they don't deliver on the weekends. Causing financial losses on multiple occasions”

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Posted 2 years ago

“On Wednesday March 20, 2024, I went to UPS to have them ship a box with artwork for an exhibit in Los Angeles. I was told for approximately $25.00 it would arrive on following Tuesday. Since the artwork was for an exhibit, it needed to arrive earlier. Therefore, I paid $90.11 for UPS 2 Day Air delivery so the box would arrive on Friday 3/22.24. The artwork wasn’t delivered until Tuesday 3/26/24. When I returned to the UPS to ask for a refund of the difference, I was told that they couldn’t issue one and that I had to contact their Customer Service Department at 1-800-877-1760. I called them and they told me to go back to the UPS store because they couldn’t help me. I told the representative that she was giving me the run around and then she gave me to another telephone number 1-800-742-5877 to call. The next person told me that I could not receive a refund because I didn’t specify two day early morning delivery. No one told me that I needed to do so and when you pay for two day air delivery, that should mean two days no matter what. I was directed to the customer relations corporate office and at 1-800-789-4623 and they insisted that I was not entitled to a refund. UPS service policies suck!”

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Posted 2 years ago

“Delivery Tracking Number - small parcel: 1Z61R8X76895761776 The package was out for delivery but not delivered for two days because the driver was too lazy to come to north Oxford. Things can happen, sure, but two days on the trot with the reason being that they needed security information to access the house is a blatant lie. I tried to contact UPS but that was a waste of 45 minutes of my time. On day 3 the delivery man left the parcel, sprinted down the garden and said the problem was access due to construction vehicles. Rubbish. The company cannot be trusted. The reviews confirm they should close their European operations and stick to North America.”

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Posted 2 years ago

“Very disappointed in the level of delivery service. Driver delivers packages without ringing bell or knock on door yet there were 3 vehicles in the driveway with everyone home. They are partially to blame when packages go missing!”

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Posted 2 years ago

“השליח החליט על דעת עצמו לתת את המשלוח "מתנה "לשכנה לא ידועה,כאשר בפועל זה נחשב ש"קיבלתי "את המשלוח ושעלי לפנות לשרות הלקוחות של אמזון בכדי לקבל את המשלו"שנשלח "אלי. לא שילמתי כסף לכם לשרות שכזה !!!!!”

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Posted 2 years ago

“You guys were very helpful towards me, Especially with your representives, especially helping me today solve the issue with the emails, about those fake packages, which were scams. that werent real. and were an international package. but it wasnt from any of you guys. just a scam email. and i didnt give them anymore information. because i gave my address. but. i deleted the conversation. because. i assumed it wasnt real. at all. especially with the email. that wasnt your company and i really appreciate your help and your assistance you did the best job and you do excellent as terms of answering the phone, asking me. my name and everything else. that i need help with and you do a great job, answering questions especially as a customer representive and i really appreciated it. and i have not really done delivery or really anything but if i would. i would definitely recommend, if i ordered something”

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Posted 2 years ago

“bunch of liars, they said wrong adress, sent parcels there before, they returned parcel, no refund. 65 Dollars out of pocket....”

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Posted 2 years ago

“Shocking delivery service Ups is shockingly bad I cant believe Salomon would use such a service Highly intelligent company using such a sub par tracking and delivery service Driver couldn't find a house thats been there over 12 years Shocking Best wishes”

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Posted 2 years ago

“I was looking for a quick parcel shipping company when I came across parcel hero and I saw UPS company which the date posted on the descriptions meet my need, the parcel was said to be delivered on 8th according to the price.. so I never mind the price I paid almost £100 for 7.8kg weddings dress suit and items... this useless UPS never tell me am going to pay for customs fee in Nigeria if so I won't have use the service never. So when the parcel get to Nigeria I was told to pay #200,000 to release my parcel and the content in the package worth £300 in total. Also when the parcel get to Nigeria they deducted £20 extra for sizing package. I refused to pay the #200 because my point is I wasn't told before... also this is not my first time sending things to Nigeria with other companies and I never have this issue with then I only send from UK and they deliver straight to my Nigeria address. So this good for notting UPS Company then refused to deliver my good and now they said I need to pay another charges to request for my parcel to be return back to me if not they will keep my property with them... this people are thief, scammer, useless, fraud. Nobody deserves to be treated this way... am really upset as am typing this because they are not returning my parcel unless I pay for return.”

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Posted 2 years ago

“Terrible terrible delivery service what a bunch of wasters”

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Posted 2 years ago

“I sent an important documents and it was lost , Im very upset because those documents contains very sensitive materials and can affect my financial I paid for shipping and the notary, you guys do such a crappy job and now my package is nowhere to find.”

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Posted 2 years ago

UPS is rated 1.2 based on 2,564 reviews