UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,259 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,259 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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115

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous. Delayed package for days but kept being reassured by CS so waited inside and now been told they don’t know why but it won’t be sent this week. Paid for express delivery for a gift and they couldn’t care less. Zero explanation zero customer service avoid places that use UPS and feedback to them so they stop!”

Helpful Report

Posted 2 years ago

“Parcel due for delivery Tuesday didn’t even bother to call. Wednesday re delivery pressed my buzzer and didn’t wait around more than 30 seconds didn’t have time to get to door before they left. Thursday said they had tried to deliver but I have a video recorder on my door and no attempt was made. Rang customer service who assured me I would be contacted within the hour and my parcel would be delivered. Guess what neither happened. Disgraceful service”

Helpful Report

Posted 2 years ago

“Customer Service: I've had a UPS My Choice account for years. I was able to sign into it today. Unfortunately, UPS has completely dropped the main use of setting up an account: to get notices about incoming packages. I have always relied on email notifications of deliveries: day prior to the delivery; exceptions; out for delivery on the day; delivered. Now all shipment-related notifications have been stopped, without notice. It is not even clear that notifications are still available. Actual deliveries: usually within the day scheduled with sender, and reported to me by sender. Good: Delivery people really try. Bad: packages are filthy when delivered. Loose dirt, black scuff marks, often damaged boxes or envelopes. It is as if the packages have been dropped in a barrel of loose garbage and dirt, shaken for a while, and then put on a delivery vehicle. This is another sudden, and very bad, change within UPS systems/”

Helpful Report

Posted 2 years ago

“UPS have no idea of customer Service. They were very happy to take my money ask me questions about explosives and batteries. Asked me to open my packaging which was bubble wrapped and double boxed, along with foam to protect the knobs of an expensive musical digital item, take the shipping costs and additional costs for insurance, but then when they throw the item around refuse to pay insurance. What made it worse I sent 20 other items via Australia post without any issues. I've now had to borrow money at xmas due to the issues with this terrible company. They have no care. Surely the officer who quizzed and checked my packaging should have had more care if there was an issue with packaging but being double boxed bubble wrapping etc. I can't believe the box was damaged in multiple places and the metal rack ear was so bent. Very upset :)”

Helpful Report

Posted 2 years ago

“Shipping times are terrible, customer service hours are inaccurate. Unable to contact customer service reps due to horrible call system. Would not use again”

Helpful Report

Posted 2 years ago

“Unacceptable, terrible, horrible service. I WILL NEVER USE UPS AGAIN. Envelope still in warehouse facility, 5 days since I sent it and counting...I paid for next day service”

Helpful Report

Posted 2 years ago

“Not delivered to my address but to a pick up point, how do you know I have the means of picking it up…will you pay the cab fare? very bad service.”

Helpful Report

Posted 2 years ago

“Ebay Item number: 285060539168 GB2022EBAY0061271261 Pack link Claim Resolution number UPS: 1ZV827Y1DL28309702 Item Collectable Hardy Fishing reel So, I am selling this fishing reel. I dont know how old it is, but its a Hardy, a much sought after vintage reel by fishermen - in great condition. I have an ebay account, great feedback, so I decide to put it up for auction. I am a little bit nervous, as I am scared of the seller saying he didnt receive it, so I post it next day delivery, signature required...the top postage of £9.97 insured for £60, even though I know its worth more. Well, the buyer got a bargain and bid £76 for it, but it doesnt make it past Bargain Booze in the tracking. Off the record, the bargain booze guy tells me, that parcels are always going missing, but its not at the shop. He thinks the recent influx of agency staff drivers are stealing the items, not scanning certain ones, and that I shouldnt have drawn attention to my item by making in 'Next Day'...'Signature required' So, now I'm really worried. I contact Ebay. Hard to understand their limited English, but they say they have my back, as they can read the tracking. They reassure me, that I wont lose any money. The buyer gets upset, and raises a case...understandably. Four weeks later, and its still not arrived. Ebay hold my funds, and dont even look into my side of it - liars I guess about having my back, and pack link /UPS's say they cannot pay me any compensation because it was a prohibited item due to the age of the item. How would I know this was a prohibited item from the link ebay sent me to? Anyway, I lost my georgious reel, £9.97 postage that I paid UPS, and ebay even had the cheek to only pay me fees on the item, not the postage that the buyer paid. They refunded the buyer from my credit card. My belief is that UPS is a scam company. I will never post again, or use ebay. Shame on ebay for recommending a scam company - in my opinion. Someone needs to investigate this company. How many items have gone missing? How many didnt they pay out on. I am sending all details to the Ombudsman to investigate.”

Helpful Report

Posted 2 years ago

“If you have the option to choose this Firma, just don't do it. You save a lot of time.”

Helpful Report

Posted 2 years ago

“Worst experience from any company in my entire life. Incompetent staff that can’t even write down an email, I must of read it out 10+ times. Telling them a 18 digit ups tracking number with letters in it was almost comical. Perhaps employ people who speak English or atleast can understand a bit. Voicemails they leave that you have zero chance of understanding what they say. Biggest joke is I paid extra for ups express delivery to arrive in time for Xmas still not got it now and no idea if it will ever arrive? Been messed about with delivery dates several times waiting in just to have it move last minute to the next day. As long as I live I will never use UPS ever again! Not even if they paid me .”

Helpful Report

Posted 2 years ago

“If I could give a negative 5 stars I would because the mere fact that I had ordered something that was worth $200, and they say it was delivered it on 11/29. Almost a whole month goes by, and I had to contact the seller if the package was delivered. They tell me it was but then UPS is telling it was delivered to the local post office. I had checked two of the local post offices near me. The post offices told me that UPS delivered the package when clearly, I did not receive the package. Finally, got hold of someone from customer service which just told me that they cannot do anything about it, and I need to contact the seller. Poor excuse of delivery and customer service.”

Helpful Report

Posted 2 years ago

“You are the hardest company to get in touch with. My driver left my packages off of my porch after 7pm not even on the porch much less in FRONT OF MY DOOR. my neighbor was walking his dog and knocked on my door around 8pm to let me know that my packages were there. There wasn't a knock at the door or an email from the driver. I was robbed last year so this is an important concern. I called twice about my concern and no one got back to me. I would never use this company No customer satisfaction... I doubt that they even read these reviews but I'm hoping anyone considering using them will read these and use another company”

Helpful Report

Posted 2 years ago

“UPS Netherlands billing department is a bunch of criminals. They copied my card details and days after delivery of my package they started to charge random amounts bypassing my bank security. Beware!!!!do not use live cards to pay them,only disposables.They can bypass your bank/card security by coding their transactions like a subscription,this is how they can stole money from you. Ask chargeback from your bank and report them to police”

Helpful Report

Posted 2 years ago

“Wish I could write a review with a lower star!!! Worse experience ever with a delivery company. Lost my package of Christmas gifts to KS in MISSISSIPPI of all places. Spent 2+ hours being sent from one "department" to another. Asked to speak to a supervisor. Apparently UPS doesn't have any. Asked to speak to a complaint dept. UPS doesn't have one. I remember my parents making over how great it was to use UPS when I was a kid. They have deteriorated since then and are an EPIC FAIL. No use using them anymore.”

Helpful Report

Posted 2 years ago

“Dreadful dreadful dreadful paid for Rsloh Lauren gift to arrive 21/12 has yet to arrive and is apparently status says still that it will be delayed by one business day on the system. Cardiff warehouse i believe now but no notifications or updates called RL call centre and apparently scheduled for 28/2/22 days late at least and £14.95 paid to Express UPS delivery . No recognition of this . Its basically appauling UPS thats every delivery you do its lucky it ever arrives!”

Helpful Report

Posted 2 years ago

“On 12/17 I found a note of my door for missed delivery, of which I knew nothing prior. It also was stated that the signature was required, which I also didn't know anything about. And apparently in UPS's view, people don't work; they just sit glued to the door waiting for somebody from UPS to knock on the door one day. After a long conversation that same day with the call center rep. the delivery was rescheduled for 12/24. On 12/19 I upon coming home from work I found another notice of missed delivery with the treat to shop my package back to sender, if the third delivery is not accepted. UPS makes their own schedules as convenient for them and expect you to sit and wait all day for them to show up as it works for them. I call again to question why there was a delivery on the 19th, when 3 days prior it was scheduled for 24th. I was assured by the customer service rep. that the rescheduled date was indeed 24th. On upon checking their website and tracking the package, I discovered that the third delivery was scheduled for 12/20! And that is after two prior phone confirmations for 12/24. Once again, I was reassured that I will get my package on 12/24, delivered to my house. On the 24th I was under house arrest all day waiting for the delivery as schedule and confirmed by 3 call center reps. And it never happened!!! At 7pm I contacted UPS again and was informed that according to their system, I requested for the package to be held for self pickup. This was a Christmas present for my 10 year old son! Talking to that rep was like taking to a brick wall, which at the end wished me Happy Holidays. That is not to mention the other scam that UPS runs these days: if you miss the first delivery at their convenience and try to reschedule, so that you make arrangements to be there, UPS will scam you for an additional change of $12.”

Helpful Report

Posted 2 years ago

“Would leave 0 stars if possible. UPS is the least reliable and worst customer support I have ever had to deal with out of all delivery companies. Do not expect your packages to arrive on time or even close to when they claim they will be there.”

Helpful Report

Posted 2 years ago

“worst absolute worst! call centre located abroad with incompetent staff lie, put you on hold saying you are being transferred and you are left there waiting without anyone answering. Worst experience with duty manager CHRISTA LYNN, call handler Jesa and soo many more. Honestly don’t use this courier ! They are terrible !”

Helpful Report

Posted 2 years ago

“Absolutely shocking service from your Dublin office. Failed to send a parcel out for delivery today. Don't offer Saturday deliveries. Presents from Nana will be stuck in a warehouse. You've managed to disappoint children for Christmas. This is the third time we have had to chase a parcel with your company. Beyond unacceptable.”

Helpful Report

Posted 2 years ago

“UPS started charging unreasonable brokerage fee lately. I had never had a problem with UPS until my recent encountered. I ordered something from the US and all shipping fee was paid by the shipper. However UPS demanded a payment of over $70 as brokerage which was over 50% of the value of my order. I have never had such problem of brokerage fee with other delivery companies. Very disappointed with USP!”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,259 reviews