UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,497 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I live in a rural area with the nearest stores 1 hour away. I depend on mail order for lots of things. Now UPS has decided not to deliver to my home on Monday and Wednesday. I called to complain and the lady I spoke with lied to me and told me they are still delivering on those days. They are NOT. And do I get a refund on shipping since they are not delivering on the day I paid for? This is very annoying. I am no longer a fan of ups.”

Helpful Report

Posted 2 years ago

“Ups Ireland worst service ever. This is the second time you are keeping my belongings for weeks without any explanations. No legal department, no resolutions. Drivers are not equipped with a phone so they simply don’t call and don’t delivery the parcel. I am waiting my package since 3 weeks this is simply unacceptable. Invest in your resources, invest in your equipments. Worst delivery company ever.”

Helpful Report

Posted 2 years ago

“Wrong shipment charges and shockingly unethical practises I am writing this review to express my extreme disappointment and frustration with the unjust and unfair situation that has unfolded regarding a shipment commissioned by our client in Japan in September 2022. Since April this year (8 months later), UPS UK has been attempting to hold us accountable for the costs of this shipment, even though it was not commissioned by us and that we never agreed any responsibility for its expenses. We have engaged with UPS agents, clearly conveying that this shipment was not initiated by our company, and thus, we cannot bear any liability for the associated costs. Shockingly, it has been brought to our attention that UPS has manipulated the original waybill document with the deliberate intention of charging us for a shipment that we never authorized or agreed to. Our attempts to address this issue have been met with nothing short of frustration and futility. We have reached out to the complaint team, only to be handed from agent to agent, each repeating the same unhelpful responses without any genuine intention of assisting us. This pattern of evasion and lack of accountability is deeply concerning and does not reflect the level of service we expect from a reputable company like UPS. What perplexes us further is the stark contrast in practices between various shipping companies. While some industry leaders such as DHL require digital approval prior to shipment acceptance, or withhold delivery until payment is settled, it appears that UPS's operational system is alarmingly underdeveloped. Resorting to questionable tactics like harassing innocent parties and falsifying documents to extract payment is not only ethically questionable but also highlights a serious flaw in their system. As a consumer, it is both outrageous and distressing to witness a corporate giant like UPS arbitrarily impose charges on individuals and small businesses for services they never consented to, especially when these actions involve tactics that undermine trust, like manipulating documents. Such occurrences leave smaller companies like ours feeling powerless and unfairly targeted. While the damage to our trust in UPS has regrettably been done, I am compelled to believe that there are still individuals within the organization with a genuine sense of fairness and empathy. I implore these individuals to step forward and help us navigate this unjust debt that has been thrust upon us. We understand that mistakes can happen, but how they are rectified speaks volumes about a company's integrity and commitment to its customers. We sincerely hope that UPS will take a close look at this situation and rectify it promptly, not only for the sake of our company but also to restore faith in the values and ethics that UPS should represent.”

Helpful Report

Posted 2 years ago

“It's impossible to update your delivery address, delivery instructions and create an account online. My password kept not being approved every time I logged in. When I tried to update my delivery address the website said I had to upgrade to ups ground and pay since there was no where to leave instructions. I said fine I'll pay but everytime I'd go in to update it would say not allowed I was trying to leave delivery instructions because I live in a busy area and they just leave you package outside. My roommate has had three packages stolen because the ups drivers are to lazy to walk through the business through the back doors that lead to the apartment and leave your package by your door. There is no way of talking to anyone at ups they don't give you the option. So I called the ups closest to me and they said they have no way of helping me with leaving delivering instructions for the driver. So between having to deal with that and stores and returns I suggest just going to the mall to do your shopping. It's unfortunate because there's a lot of stuff online I like but these lazy @$$holes make ordering online a nightmare!”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! If I could use -star I would. DO NOT USE THIS COMPANY! My experience has been very bad. 4 to 5 days delivery turned into 5 weeks & the parcel was not lost at any time. I sent over 60 emails to three counties to try to resolve there communication & interaction issues. I was told it takes up to three days to get a reply from an email There is no one to speak to who can actually make contact via voice, all call centres & accounts are not in same country as despatch or receiving counties. There are no personnel that are multilingual. People are bureaucratic & uncaring of your time lines & responsibility. I had to go & pick my parcel up from the nearest delivery depot (50 miles away) I turned up to depot & they brought out my parcel & then said I could not have it as accounts had not cleared it to be picked up even though I had an email saying the account was paid. They would not accept this as it had not been sent to them. VERY VERY BAD EXPERIENCE!”

Helpful Report

Posted 2 years ago

“UPS lost a package with sensitive legal documents, thereby exposing my relative to identity theft. The response of the manager (Nevine) at the local UPS store that shipped the package was abysmal. She was dismissive and rude, saying that it was not the store's problem. She suggested I sue UPS. Avoid her store at all costs: 556 S. Fair Oaks, Avenue, Unit 101, Pasadena, CA 91105.”

Helpful Report

Posted 2 years ago

“I sent a package from Spain to France with a number 1Z593YF26894099943, The UPS delivered another package with shoes( I was sending minerals) to my customer with my label, after 75 days they didn´t gave me an answer and don´t wanna be responsible for their fault. Very Shame!!!”

Helpful Report

Posted 2 years ago

“UPS delivered my package to the wrong place, the thing I get out of was to contact the sender so they could check into it. 95% of the delivery I have gotten from UPS have gone to the wrong place, they can't read the address or they are to lazy to care.”

Helpful Report

Posted 2 years ago

“Worst Experience Ever Package Damaged And Lost / 09/20/2023 6:05 A.M. Damage Reported All merchandise was not recoverable and was discarded. UPS will notify the sender with details of the damage.”

Helpful Report

Posted 2 years ago

“I typically refuse to do business with companies that ship via UPS because I have had so many bad experiences with them. I have a camera over my gate which has a doorbell. Every time a UPS delivery comes (which is rare since I try hard to not do business with companies that use them) I get a notice saying my package will be taken to UPS pick up location. Items that are time sensitive are delayed by days, especially if the alleged delivery attempt is on a Friday and not available for pick up until Monday. I go back and watch the video and it is always the same driver and they do not attempt the doorbell. This has happened several times. So when I found out that a birthday gift I ordered to take to a family member’s celebration this weekend was being delivered via UPS, I started tracking intensely. On the morning of delivery I left a friendly note saying “hi” and requesting the doorbell be rung. I work from home so and always hear the doorbell when it’s rung. Between meetings I would monitor as much as possible to not miss the delivery. Alas the doorbell rang and I ran out to sign for the package, only to find it was the Amazon driver delivering laundry detergent & paper towels I had ordered. When I walked out to get these items, I saw the infuriating UPS note that my package had been taken to another location. I immediately tested the doorbell twice, and it worked fine. It worked for me & the Amazon driver (who did even need to use it, but saw the note & did). So I went back to review the video which showed the UPS driver arrive 10 minutes prior to the Amazon driver. The UPS driver DID NOT ring the bell and left the note that the package was taken to a pick up location right next to my note requesting the doorbell be rung. 😡 I then attempted to confirm the pick up location and hours, to be met with the infinitely infuriating AI Recording that handles all calls. No success there either, other than finding out I need to log on to see where my package was taken and that it will not arrive until the following BUSINESS day. It is Friday. I likely will not have gift in hand when celebrating my relative that flew into town for the weekend. I paid to have this item delivered to my house, but now will need to run 2 errands 1) to pick up the item, 2) to ship the gift to my relative’s house. I will end up paying for shipping twice and wasting my time in the process. I certainly will NOT be using UPS to ship it. I am also never doing business with companies that use UPS going forward. Amazon & FedEx only.”

Helpful Report

Posted 2 years ago

“Shame there is no lower rating… by far the worst courier in Ireland. The drivers never call or make the effort to walk up to my door to leave a delivery note. They “tried” to deliver one of my parcel on the 29th of September. After 2 weeks I still don’t have the parcel. As they never actually deliver anything my only chance is to wait for the first attempt and after it failed ( what I only know if I attack my parcel regularly) I have to call them to deliver it to a collection point. But even that is too hard for them. Their service is ridiculous. Please try to avoid them in any cost!”

Helpful Report

Posted 2 years ago

“the stupidest custom journey for updating your package delivery. My package was ordered to be delivered on a pickup point that I know is still active. UPS sends me an email stating that they have to change the address as the pickup point was supposed to be closed. I need to create an account, had 2 glitches during the process of making that account, spending 10 minutes setting up this account. I get to a page that states verify email, which auto refreshes to another page. In the meantime i get a verification code that i can never use. When finally loggin in into my activated account, i get a message that due to technical issues, the page is not available. You have 560.000 employees, how is it possible that nobody checks one of your most vital operational processes if everything works as expected?”

Helpful Report

Posted 2 years ago

“boycott this company, do not hive them your merchendise, money nor time. worst delivery system in the us. worst customer service in the world. very deserving of all the one star ratings. the day they close the doors for good the better the shipping world be”

Helpful Report

Posted 2 years ago

“If there was a zero rating I would give zero!!! They don’t care about timelines, collections and eventually lose the parcels you send!!! And no one can tell you what is going on!!!!”

Helpful Report

Posted 2 years ago

“We asked for the access code to enter the store after hours several times for the past 2 months. Finally they gave us but it does not work. We returned to the store to ask for a new code, they always said it would have to be released by their GM. Viciky. Viciky has never replied our requests and never called us back. We are very disappointed with the services and Viciky's attitude.”

Helpful Report

Posted 2 years ago

“I have never been so angry. Out of 3 packages none arrived. Worst thing I was calling on a DAILY basis. I got many apologizes but STILL the company did as they pleased. I will never use UPS again privately or for business. No matter how nice the customer service operator is, they lied, didn't do their job or ignore problems. 2 weeks wasted, my last weekend of vacation lost on being stuck at home waiting for packages. I get no updates or calls. This is not about 1 package but all 3 get treated that way!”

Helpful Report

Posted 2 years ago

“Simply the worst and most inefficient company I have ever had the displeasure of dealing with. Their deliveries to my shop have been just appalling and I now have an ongoing dispute with them over money that they owe me amounting to some £5,000. I wouldn't mind but they drew this to my attention and asked me to put in a claim on headed paper which I duly did - a month ago!! I contact them daily but get absolutely nowhere because basically no one knows their left from their right. Meanwhile I was forced to set up a direct debit with them to cover Duty and VAT on my deliveries because they were not accepting my payments by debit card anymore. So today I have been asked for another £1,300 for a duty and VAT on a delivery that I have been waiting for but have been told that because of the amount of the charge it can't be done by direct debit so they need me to pay by debit card - from exactly the same account!! You really couldn't make it up. If I had my way I would never ever deal with them again - DHL and DPD are way more efficient and defer all the VAT so I get my deliveries on time and without hassle. Unfortunately my German suppliers don't seem to want to change carriers but I am so fed up with them I may just not place orders any more. I am now going to instruct my solicitor in an attempt to get my £5,000 refunded so watch this space !!”

Helpful Report

Posted 2 years ago

“Do not use UPS! They don't respond to the emails , package was not delivered . Wasted so much time trying to speak to someone from ups but unsuccessful”

Helpful Report

Posted 2 years ago

“I use to trust UPS to deliver whatever package I need to be delivered but not after my most recent missing package. I can't see how a package weighing 10+ pounds disapper in mid air! This my second such incident but thinking after a 2 year break things would have changed CERTAINLY NOT. I know they stole that package somebody got a slight smell of that good Jamaican seasoning..opened the package and saw a box full of GOLD and stole it!! This package was very personal to me and meant alot that the recipient received it. Unnu too WICKED and God don't like ugly! For the person or person that stole it eat your dalmatian, choke on that jerk seasoning and snacks and the other items in there! If you're thinking of using UPS save yourself the heartache DON'T DO IT!!! find another company to ship with.”

Helpful Report

Posted 2 years ago

“I would like to express my immense dissatisfaction with the handling of a recent incident involving the loss of my package. The series of events that have unfolded during this process have compelled me to take action, and I feel it is necessary to provide this feedback. My package went missing in early July, and it was not until the end of July that UPS acknowledged the loss. Following this acknowledgment, I initiated the claims process, providing all required evidence, including the necessary insurance documentation. The item in question held a significant value of £2700. From mid-August onward, I have engaged in a prolonged exchange of emails with representatives from their claims department. While they verbally committed to providing full compensation for my loss, their actions have not aligned with their words. As of today, which is nearing October, I have not received a single payment. Repeatedly, I have been told that my compensation is being processed, yet there has been no tangible progress. It is evident that there is a lack of genuine commitment to resolving this matter promptly and fairly. From my perspective, it appears evident that UPS has no intention of making a payment and is simply stringing me along. In the course of this frustrating ordeal, I sought assistance from their phone support agents, and their reactions were telling. Each agent expressed shock at the way UPS has handled my case. Some even whispered advice to consider pursuing legal action, given the clear and undeniable abuse of my time and trust by UPS. Regrettably, I find myself left with no alternative. Today, I am taking the step of initiating legal action against UPS. This decision is not taken lightly but is necessitated by the level of mistreatment, abuse and time wasted that I have endured throughout this process. It is an action I owe to myself, and it is my hope that it serves as a catalyst for reflection within UPS regarding its customer service and claims resolution procedures. I implored UPS to thoroughly reconsider its approach to resolving such cases. No customer should endure the protracted ordeal that I have faced simply to receive what is rightfully owed. My faith in UPS has been severely shaken, and I sincerely hope that my feedback contributes to a reevaluation of the company's practices. Tracking number for the world to watch: 1Z5TZ5R0D926721035 Update: 28/09/2023 (12:41) To the UPS agent mentioned below, I have just sent you the requested information via email. I intend to keep a meticulous record of every development from this point forward within this review. It is imperative that the world becomes aware of the blatant mistreatment and abuse I am enduring at the hands of UPS. Update: 29/09/2023 (09:46) Today I received the following response from the CLAIM TEAM. "Hi, Thank you for your email, in this case if you will proceed with legal actions we will have to suspend the claim and no actions will be taken until the legal actions are over. As you will initiate legal actions no further contact is needed with the claims department. " Have you observed the arrogance and the attempts to intimidate me, discouraging me from seeking legal advice? The audacity of these individuals is remarkable. This situation has been drawn out for months without apparent justification. The saga persists, and I am determined to proceed with my legal proceedings.”

Helpful Report

Posted 2 years ago

UPS is rated 1.2 based on 2,497 reviews