UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,530 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest if there less than 1 star I’ll give it to you ups. The driver doesn’t come to my house at all even I do spent the all day at home. And at the end of the day I discovered that my parcel is at there collection point. Very very very very very bad costumer service from ups.”

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Posted 6 years ago

“Waited all day for an express package collection.no1 showed up and wasnt told.rubbish service and wasnt given an explanation for this lack of customer regard..rubbish company.didnt even have my collection on record..they have a tracking number wtf”

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Posted 6 years ago

“Although proper address was given, ups could not deliver. Relied solely on postcode and ignored my address instructions. Flat number left off of address and used only postcode. Large building with 70 flats.”

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Posted 6 years ago

“I've only put one star because I can't do less. So, to sum up: UPS are absolute useless for want of a more offensive word. I worked from home today, a Friday (which involves a process to do so) so I'm in to collect my very important and valuable delivery. A delivery that has been confirmed via tracking ID that it is out for delivery. Because of a history (5 separate cases) of previously failed and useless "attempts" at delivery to our address from UPS, I even called customer service at midday, with the tracking number, to give specific directions so they didn't have the same problem as last time. Around 4pm I get a call from the UPS dept to say that the delivery will not be completed today, the driver has gone home and vital delivery has been left somewhere in the depot or still on the van. They then told me the delivery will be reattempted on Monday.... They even tried to say that the delivery had been attempted which I called her out on, where admittedly she apologised. The saving grace so far as been the customer service team have been understanding of my frustrations. They've then assured me that they will reattempt on Monday and if no one is in they will leave it with a neighbour on Monday. I've checked and our immediate neighbours at number 3 will be in all day on Monday. Because I'm nervous as hell about being at work on Monday because of this now (it's not like it's a cheap item either) I decided to call customer service again and explained everything. I ended up speaking to the supervisor who, again was courteous and apologetic. She has assured me that she will attempt to get it delivered to me on Saturday morning. I've left my number and email for her to confirm this with me this evening to confirm what's been agreed/ arranged. I'm deeply disappointed in the overall company, for a delivery company I've not in recent history, known one successful delivery attempt to us. As the supervisor explained they "buy in" from an agency for certain areas / deliveries. Maybe this needs addressing as it's clearly causing more issues than it solves. Customer service at UPS must hate it! I'd give UPS a 0.5 star, only because of the courtesy shown to be on the phone today.”

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Posted 6 years ago

“absolute waste of time do not use at all been on phone 4 times over 4hrs been from pilar to post most un professional company I've ever dealt with and still cant resolve missing package because they won't reply or answer sending me from person to person so gave up after 4 hrs of my life lost”

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Posted 6 years ago

“Cant believe I am reading some negative comments on here for bad service. I can honestly say Leeds dep have gone way beyond to help me get my parcel today. 5 star all day long from me. Which at the end of the day was my fault for having the wrong delivery address. When they are companies out there which you just cant get passed auto telephone services you have to be one of the best. Thank you so much”

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Posted 6 years ago

“Lasty, but not least, My experience with UPS the past year as been awfully annoying. I even mentioned this to Amazon when I asked him which courier he uses. One of my kids highly depend on medical supplies that automatically get shipped every months but with UPS its a different story. I receive text messages that the order is arriving tomorrow when it comes two weeks later. So I sort of lost my trust with UPS a long time ago.”

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Posted 6 years ago

“absoultly gutted. UPS is the first terrible delivery company I ever met. I wait two whole days for the item to be delivered. but got nothing. the UPS track system always show 'delivery attempted'. Why the driver don't call me before he do the delivery? The second day from the window of the appartment I am living I saw the UPS van parked roadside. when I went downstairs and tried to collect the item, but the van gone straight away.”

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Posted 6 years ago

“Very bad experience i recomend to do not use ups as a courrier i book a collection and i been waiting from 9am to 7 pm but nobody came and when i call customer service nobody knows about my booking really unhelpfull even the customer service i lost my flight and all my buses waiting them to come and collect my parcel wont ever book again with them!!”

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Posted 6 years ago

“Unbelievable, send 2 parcels to the same address, received just one of them , they lost suitcase with so expensive clothes and trainers and I already give to them all information what they need and still is under investigation. The suitcase was got also note with the address and I wrote down the address for the owner just in case if something happened with the labels and even that they lost it . I’m very disappointed of them service and also this case definitely make me to think the personal stealing parcels . I will update my review if anything’s come and they sort it but definitely never gonna use this service again !”

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Posted 6 years ago

“"Attempted delivery, but customer not available", except that they did not try as I was home waiting and have 'safe place' set up on their system even in the event I am not home. After waiting 5 days for their supposed 'next business day' re-delivery attempt I called, was told it was lost, and would have to get the sender to set up a trace (I can't do it for some reason that could not be explained to me). 3 minutes later it was delivered. Their systems are useless, drivers so overworked they have to lie, and customer service is missing the service element. Wouldn't use them by choice, and will avoid companies that do use them. Have had some problem with every delivery over the past couple of years”

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Posted 6 years ago

“Next day delivery. Was delivered to wrong address miles away.. tried to chase phone email chat. No luck. No its under investigation. Offered to fill claim form.”

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Posted 6 years ago

“Useless in every sense of the word. A courier company unable to deliver parcels, useless or non existent support. Unrepentant! Lost us many customers and large sums of money in lost and damaged parcels. Drops off at pickup points but neglects to tell the recipients. Useless, useless and dangerous to your well being and business”

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Posted 6 years ago

“!!!!!ZERO STARS!!!!!! Having taken the day off work for the delivery of a parcel which during tracking claimed it was on route I find out this evening that it has been postponed. I telephoned the company which wasn't easy, it was convoluted and difficult to find the number. However once I did speak to somebody who sounded like they were half asleep or didn't want to be there I was told that the parcel was left at the depot this morning due to a high-volume number of parcels. why wasn't I told that this morning so I could have gone to work. They have my telephone number and contact details email address. Wheres the courtesy? Other companies would have called or at least emailed or text. What's the point of them having the number and details if they don't use them? Now I have to take another day off work for a delivery they may not even attempt! Absolutely furious this has cost me a lot of money they couldn't seem to be any less interested and didn't even apologize. I will never use this company again.”

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Posted 6 years ago

“Awful service!!! I ordered a package from Poland that was supposed to arrive with me within 3-4 days, I have now been waiting 11 days! I was sent an email to say that my parcel will be with me on such a date and you did not show, then I get another email to say the date has had to be rescheduled, since then I’ve heard nothing. I’ve checked the delivery update and it’s been sitting in transit in Northampton for the last 3 days what is going in UPS??? Definitely wouldn’t recommend, not happy!”

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Posted 6 years ago

“I sent a product I had purchased back to the company it was from (it had broken as was eligible for a replacement due to the warranty). This was the second time this company had delivered via UPS, and it went the same way as last time. I was home all day - never heard a peep from the doorbell or a sound from the knocker; I had been up since 6AM. Assuming they hadn't rung the doorbell and placed it in my porch I went to check: in the place where I assumed my package would be I found a "Sorry we missed you" slip. The slip indicated that no attempt was made and the sheet's tick boxes remained un-checked (this meant that some key details were unknown due to poor work or lack of effort). So know we come into the second part of this delivery dilemma: when attempting to collect my package I had to bust open google maps because the "UPS Access Point™" was not marked in any shape for form on the small convenience store. I am 17 and am in collage in England (this is an important detail for in a second) when attempting to pick up my package after handing the owner the slip of paper ("Sorry we missed you") he asked me for ID. I do not own a drivers licence so I gave him my zip card which confirms my name and age. This plus the sheet is not enough apparently to receive the package as "it didn't prove your address". I have ID with my address on so for all intensive purposes I am now COMPLETELY unable to pick up my delivery. Thankfully I am able to have my parent pick it up, but if she didn't have a driver licence this would get far more complicated - and most definitely more complex and arduous than picking up a delivery that someone couldn't be bothered to do (note I was home the whole day and constantly listening for a ring or a knock, clearly showing they sent it to the "UPS Access Point™" before posting the slip into my porch). I do not understand why the customer(I actually funded this catastrophe) is not able to pick up the delivery with a valid ID (not all ID has address) and the missed slip; this would prove that the name of the person would match that on the parcel and that they had received the slip from their address. Doubters may say "what if someone stole the slip"and, to that I remind you this whole system revolves around you supposedly not collecting the item - this means that they would leave the slip somewhere you would find it safe. Like the porch which is un-locked (there's a second door after that, think like an airlock), so for them not to use the slip as a valid document for collection either means they cannot be bothered to scan the unique QR code. Or more likely the slip is redundant and for whatever reason does not prove it's your address (even though your literal address is the first thing written on the slip). From this they assume someone my be able to steal this slip and retrieve the package for themselves which would be difficult due to the need to prove ID with a valid name and photo. TL;DR They instead of delivering my package gave me a paper making me go get it and do their job but couldn't because I don't have a drivers licence for ID and other ID was not accepted even though it was government based.”

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Posted 6 years ago

“Worst courier company ever! They have ensured me that my parcel will be with me on Friday, Saturday then Monday, Tuesday... still don’t have it!”

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Posted 6 years ago

“Worst company to make buissnes with . Terrible staff and very rude. Wont reccoment it to my worst enemy. They didnt sent me package that costed 200 euros , they hang up phone on me 2 times, when i asked to talk to supervisor they said, there is none . TERRIBLE COMPANY”

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Posted 6 years ago

“Absolutely awful company - look at the community page of their Facebook profile. I was shipping an iMac to Slovenia. They quarantined it as hazardous materials. They refused to tell me why. They refused to give me a timeframe for release. They refused to return it to me! Totally unbelievable I ended up talking to trading standards to be guided through the ‘breach of contract’ protocols. After six days, countless calls, being given wrong information and being lied to, I was no further forward. I didn’t realise this sector is unregulated so there is no body to which you can go and UPS do not have a complaints department - if things go wrong you are totally on your own.”

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Posted 6 years ago

“It can´t be worse. Due to the impossibility to receive my parcel at home or a collection point, I had to get a day off in my job to wait for them at home, reschedule a delivery and call them TWICE just to make sure they will come before boking my day off. Guess what? They didn´t come, they didn´t upload the status of my parcel in their website, and they don´t provide me with another solution. I am still waiting for my parcel.”

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Posted 6 years ago

UPS is rated 1.2 based on 2,530 reviews