UPS Reviews

1.2 Rating 2,358 Reviews

4 %

of reviewers recommend UPS

Company Reviews

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Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rip Off with atrocious customer services, avoid! Delivered three parcels through Parcel Compare, Parcel Compare then charged an extra £250 on top of the £130 I'd already paid for 4 large x7kg parcels within UK due to wrong sizes apparently I submitted (I know different ) I complain ,P C state they've been charged the extra by UPS ,I ring UPS their customer services who then state verbally there were no extra charges to Parcel Compare ! I email P C to state this who insist they have been charged , ring back UPS to ask for something official stating there were no extra charges and they will not supply anything and won't discuss it any further even though I opted for a recorded conversation when their rep stated no extra charges Parcel compare have no customer services tel wise so everything is emailed , spent hours trying to get it sorted but to no avail.What started as a reasonable price for parcel delivery has cost me over double and there's nothing you can do about it,I believe I've been scammed out of the extra £250 .AVOID THESE TWO COMPANIES When you place order ,they state there will be a surcharge if your sizes are wrong, their calculator accepts your measures and gives price on weight , it doesn't flag up volumetric size and this is where your caught out and charged extortionate surcharges !It cost me nearly £400 for 4 lightweight parcels instead of the £130 initially quoted.Ripped off.”

Helpful Report

Posted 4 years ago

“Lazy incompetent delivery driver consistently ignores delivery instructions. He doesn't even bother to try to deliver to my home address, instead he immediately takes my parcels to a collection point, which is not the delivery address! Due to the virus, I am shielding and I'm not supposed to leave my home. Because of the driver's laziness I have been forced to go to the access point THREE time to collect my parcels. My local collection point is an off-licence run by staff who do not wear masks, this incompetence is putting my life in danger!!!!! I called customer serve on 14/01/21 to make a compliant. I was told a Manager from my local UPS office would call me that day to discuss this ongoing problem, I didn't receive a call. I called again today asking to talk to a Manager and again I was told I would receive a call from a Manager today. No call!!! Terrible service!! I wish I could give a zero-star ratting”

Helpful Report

Posted 4 years ago

“Absolutely appalling! Worse than DOD and Yodel out together. Their level of incompetence is beyond belief ! A delivery company that cannot collect A delivery company that cannot deliver Rude staff ! Ignorant staff ! If that’s what you’re looking for, give them a call.”

Helpful Report

Posted 4 years ago

“I will never use UPS ever again to send parcels. I paid for a parcel to be delivered to France. After 3 months, they returned it to me saying the recipients name was wrong on the parcel. They then admitted to me that the non-delivery was their error and subsequently refused to refund my payment. This is theft and a breach of terms and conditions. I have complained and they refuse to deal with it. Seriously the worst company I have ever had to deal with.”

Helpful Report

Posted 4 years ago

“Appalling service Update on ups Appalling service, or rather lack thereof Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge. I shall be boycotting companies that deal with UPS in favour of those that use professional Couriers. This blatant disregard for clients and their customers is either a very arrogant move or a fast way to give the competition more business. Good Afternoon Today has been the final straw. Having noticed 'returning to sender' on the status of my parcel I wasted my time this morning making countless calls to your number only to be passed from pillar to post and no further forward. Struggling to understand the accent of the staff on the lines, I managed to glean that apparently it was refused by the recipient, which is pretty impressive given the fact that we have been told: the address is incomplete (email confirmation that all is correct) it has been lost, damaged and the final story was tha it has been mislaid so how they managed to attempt a delivery to someone who is retired and in lockdown and has been contacting the same helpline for updates, is a complete surprise. No attempt has been made to deliver this and despite an attempt to halt the item being sent back via Niteline, I spent a further hour trying to do just that with a tracking number for UPS and not the correct number needed for Niteline, despite your staff saying we had to call them ourselves to put a stop on it. The call back promised within the hour at 12.00 still had not arrived at 1.00pm but this is no surprise as the last four occasions of such a promises remain outstanding. No one will give me the name of the CEO or an email address for anyone in authority, presumably to protect them from seeing the colossal lack of service offered by all concerned. On purchasing this case of Champagne via Laithwaites, it was scheduled in time to make one of the last posting dates before Christmas and Brexit. I am therefore unable to re-order becuase of the block on delivery to Ireland etc and have lost the opportunity to order at this offer price now anyway. I am beyond furious and have decided to update Trustpilot to warn other unsuspecting consumers of the difficulties and disappointments that lie ahead if you purchase through companies that use UPS. The lack of service and process defies belief in 2021 and I can only assume that as a company you must be winding down and therefore no longer have any pride in what you offer. You should be ashamed given the size of your Company - truly the worst service I have ever encountered AN ABSOLUTE DISGRACE!”

Helpful Report

Posted 4 years ago

“UPS Ridiculous Delays And Atrocious Customer Service Personnel I ordered through an online store, UPS were their chosen courier I opted for next day delivery. The supplier shipped next business day and it appeared on UPS tracking with a delivery day of two days acceptable I thought considering difficulties of covid situation. Delivery time came and went and on checking tracking delivery had changed to following day. Waited in following day no delivery again and on checking tracking had again changed showing next day again this happened on 3 more days and then the delivery date changed to a whole week more! I rang UPS and got told it was suppliers fault nothing they could do absolutely no interest from their staff even suggested I reorder from supplier and use a different courier. Now tracking had just said in transit for last 4 days assuming my package arrives end of next week as it says that two weeks from Holland to UK. I ordered other goods from Japan and Italy on same day via DPD and DHL both arrived with in three days. The service update presently says in transit and has done for two days. In transit generally implies movement, I guess this is not the case at UPS. Absolutely despicable service. If I could give no stars I would.”

Helpful Report

Posted 4 years ago

“Promised delivery by 2.45 pm Friday the 8 th Jan no delivery now it’s just saying either in transit somewhere between Stansted and Thornton Cleveleys but nothing more. Either that or error we cannot track at moment. No Saturday delivery. Sent them email but not even read till next Monday. £400 value goods, better not be lost.”

Helpful Report

Posted 4 years ago

“Shame there's not less than one star U -USELESS P - PARCEL S - SERVICE Shame there's not less than 1 star tbh! I first business parcel to a new customer delivered smashed to pieces, although masses of bubble wrap double boxed. Fragile in BOLD written upon the box (4 places) Tapped like crazy! Was there a World Cup on (fancied a kick about) because the parcel was smashed to pieces! What did you do Sail it to Ireland then kick it about after you docked my parcel then handed to my first business customer (smashed to pieces) ! On top of that you charged a fortune and ruined my business connection with my customer! This was October 2020 and still no claim compensation Paperwork which they denied they'd received (good job I sent it recorded you liars!) Suddenly you found it ( how odd) Still awaiting my full compensation (as per my invoice) Jan 21! Sort it out you jokers!”

Helpful Report

Posted 4 years ago

“A nightmare, avoid UPS at all costs. 1) They didn't come to pick up the package as arranged, I had to drop it off myself. 2) Despite their guarantee that all my papers were in order and that the delivery deadlines were met (5 working days in this case), the package was stuck in a depot for 14 days. 3) After many calls, they finally told me that some customs papers were missing! I provided what they wanted on two separate occasions, then silence as the days went by. After insisting for days, finally the package was released. 4) When the delivery man came by with the package he refused to hand it over if the taxes were not paid to him, even though I had paid them online and had all the proof. In summary, this is what I experienced with UPS: failure to respect an agreement with the customer, wrong and incomplete information provided upfront, poorly designed and incomplete online procedures, blame-passing between offices, hiding behind a wall of silence, lack of coordination at all levels encountered.”

Helpful Report

Posted 4 years ago

“1. Estimated delivery window 06/01/2021 9.45-13.45 Then 06/01/2021 by end of the day! Now 07/01/2021 information unavailable!! Every time i have to deal with UPS its stress and waste of my time!”

Helpful Report

Posted 4 years ago

“Terrible !!! I received messages everyday saying address wrong I also provided an eircode to aid a swift delivery. All were correct. I rang customer service to rectify this on four consecutive days. Each customer service representative said I would receive my delivery the next day . I didn't and I still have not reviewed my goods which are worth a significant amount.”

Helpful Report

Posted 4 years ago

“I couldn´t send my parcel to Spain. I understand the difficult situation, but they didn't replay to my emails, and I'm still waiting for part of my money. I do not recommend this company at all.”

Helpful Report

Posted 4 years ago

“Fantastic customer service from the delivery driver collecting my parcel. Despite having to wait the driver was amazing so helpful and efficient.”

Helpful Report

Posted 4 years ago

“I paid for a 1-2 day delivery on 1st Jan and the parcel has still not yet been collected from the drop off at the newsagent 3 days later.. The newsagent says that UPs have not collected for some time and said it could take 2-3 weeks. He has a pile of parcels that have not been collected. I have no idea when it will be collected or delivered even though i paid a premium for a fast service This is an appalling service. Please advise everyone you know never to use UPS again”

Helpful Report

Posted 4 years ago

“The worst delivery company ever. I have now been waiting for a delivery for almost two weeks now, my package was meant to come the next day as I payed extra for this and iv. Been on to customer service and I get told the same thing over and over that it will be with me the following day, and never comes, iv waited in at home as I'm home most days and have took time of work and lost money due to faule Promises. Iv now gave up faith in expecting my package. UPS is the worst delivery company and there thief's.. Please avoid at all costs if u can.....”

Helpful Report

Posted 4 years ago

“Sent my parcel to S.Africa on the 29\12\2020, estimated delivery not later than 01\01\2021. On tracking the parcel after 2 days , the report stated that :-A missing Commercial document is causing the delay.. This message is still there since the 30\12\2020 until today. I'm even wondering if my parcels left Ireland. Should have known..”

Helpful Report

Posted 4 years ago

“Very bad and unprofessional company. They need to really listen at all the bad feedback they receive and take some action. It’s the last time I ever use UPS. Don’t use UPS unless you have the patience of a saint.”

Helpful Report

Posted 4 years ago

“Item ordered from Germany almost 2 weeks ago, then subject to delays due to recent Eurotunnel delays which was fair enough. I got an update in early hours of 31/12/2020 that the item would be delivered some time before the end of the day. It's at a depot 25 miles away in Essex. At the end of the day another update blaming Eurotunnel delays...ridiculous as their location is nowhere it!”

Helpful Report

Posted 4 years ago

“Wish I could give no stars, as a small business owner they have lost 20 out of 160 parcels. They ignore my emails, close open cases without giving a reason even thought some parcels have been missing for 2 months. The dip into your bank account for payments anything up to 7 days later so you canniot keep a track of payments. PLEASE DO NOT USE THEM, I WISH I HADN'T AND IF YOU DO YOU'LL REGRET IT!!!!”

Helpful Report

Posted 4 years ago

“Appalling service Appalling service, or rather lack thereof Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge. I shall be boycotting companies that deal with UPS in favour of those that use professional Couriers. This blatant disregard for clients and their customers is either a very arrogant move or a fast way to give the competition more business.”

Helpful Report

Posted 4 years ago

UPS is rated 1.2 based on 2,358 reviews