UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,358 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company!!!!!! As you can see from other reviews they are blaming Brexit when other companies are delivering without any issues! I am waiting on a business package that has been in the country since 26th jan but still not here!!! All import duties have been paid and the tracking does not match what is actually happening. Have been told several different things by customer services and they still cannot tell me when it will arrive!!!! Really do not use them!!!”

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Posted 4 years ago

“Imagine being so bad at something you have been doing for years, that any kid with a bike will do it better than you. It's shameful. Blaming Brexit, while ignoring the obvious fact that other companies that deliver things from the same place as them, to the same places as them, are managing well... So I assume Amazon aren't impacted by the Brexit issues.”

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Posted 4 years ago

“.I understand that brexit and covid have a negative impact on everything .The company need to make a statement to inform customers what's gone wrong . Feel awful complaining but other companies are managing better.”

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Posted 4 years ago

“I am really very very disappointed ! I sent on 27th next day delivery parcel . Today is 31st and the parcel is still in the shop ( 3 Melfort Road , Thornton Heath , CR7 7RS ) !!! 4 days NOT collected by your driver ! I have no words . 0 points feedback . I will never come back to you ! You must compensate the recepient !”

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Posted 4 years ago

“Terrible company. Your parcel will get stuck in a warehouse for several weeks. Customer service won’t help. The tracking will be inaccurate and then manipulated.”

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Posted 4 years ago

“Will not use these jokers again. Was charged £29 for express delivery and parcel turns up 4 days later. Online it was showing as delayed for the preceding 3 days tried calling was on hold for nearly an hour and I gave up. Don’t use these seriously they are a joke.”

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Posted 4 years ago

“Really poor service. They've let down me and Bose (the company I ordered headphones from). I live in a building of flats two floors up. Despite having access to the building, they chose not to knock on my door to obtain a signature and instead left a note to say I wasn't in. Every other delivery company has managed delivering things to me just fine except UPS. I won't use this company in the future.”

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Posted 4 years ago

“I sent 3 parcels to Germany on 14/01/2021. The status now: Tamworth, United Kingdom 27/01/2021 - 01:27- Arrived at Facility I'm expecting a parcel from Ireland sent by UPS - posted 21/01, received the invoice for payment in 22/01 (after 1 day- the driver had my parcel, but gave me the invoice only). I paid customs taxes by phone on Monday. (after waiting 30 minutes). They said I will get the parcel on Tuesday. Wednesday I checked the tracking, my parcel was in FRANCE!!! Guys the driver was with that parcel to my house.. and now my parcel was in FRANCE in some city. Called them, waited 25 minutes, the first guy pass me to another guy 30minutes more. They said will get the parcel Thursday. Today Thursday I received the message the parcel will be here tomorrow Friday.. Do you believe that?? Guys avoid UPS, sending by Royal Mail became the best way, ( I didn't believe that before) After I will sort the other 3 parcels sent to Germany, I will not be using anymore UPS.”

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Posted 4 years ago

“I've tried to send a parcel eventually it was a faulty and it wasn't mine the parcel been returned back to me and I don't have a refund.”

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Posted 4 years ago

“I ordered something and was given a choice of UPS or DHL. Previously had probs with DHL, so chose UPS. Parcel weight total 700 grams. Charge £25. English address to English address both mainland. Monday = parcel despatched. Due with me on Tuesday. NOTHING! Tuesday = Contacted my sender, made excuses about covid and delays. After me losing my temper, he begrudgingly contacted UPS. Apparently parcel was sent to wrong depot. Don't worry they will get it to you tomorrow, Wednesday. Get email from UPS = parcel will be with you by 12 noon. Wednesday = No Parcel. Contact sender again. They don't care, but they will refund postage costs. ??????? Receive email from UPS = Parcel will be with you Thursday by 12 noon Thursday 12 noon = NOTHING. Thursday 15.30 = Email from UPS, your parcel has been delivered. Really? I have been in all day and no one has come to my door? Go downstairs to COMMUNAL flat door and find parcel. Did they deliver to my front door? NO Did they ring my bell? NO Did they ring me? NO The parcel contained a £300 piece of electronic equipment. Thank you UPS - I will never, ever, ever use you again. I will never buy anything from anyone who uses them. I will do my utmost to tell everyone NEVER to use them. This review was written on Thursday 28 January 2021, the day my parcel eventually arrived. DO NOT USE THESE U nprofessional P athetic S lackers”

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Posted 4 years ago

“2 hours on hold and still no sign of life. Web site has no useful information, in fact, it is clearly wrong and misleading. Don't risk it. Use another carrier.”

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Posted 4 years ago

“Simply the worst delivery company in the UK! I have waited over a month for a parcel, spent one and a half hours on the phone, emailed the CEO, emailed customer service and still no parcel. Today the website says it has been delivered, it has not! I have no idea how they are in business compared to the competition they are miles behind. Useless!”

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Posted 4 years ago

“Diabolical. Kept on hold for 25 minutes with no answer. Website is terrible. Doesn't track their own codes. Instructions unclear. Online help useless. I will never again order anything from anyone that uses this company to deliver and I will say that to the company I ordered from.”

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Posted 4 years ago

“Terrible company, avoid! waiting for package, tracking was useless and item was delayed, then on the day it was supposed to be delivered they said it has been delayed again and it will now be delivered a week from now, automated chat is useless and I spent half an hour trying to get through by phone and gave up, they also charged me £17 in brokerage fees that I wasn't told about and never agreed to prior to receiving the invoice which of course arrived very quickly as they new they'd be scamming me out of £17”

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Posted 4 years ago

“wow been on hold for days now trying to track a parcel that supposedly they tried to deliver......”

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Posted 4 years ago

“Dårligste jeg har vært med på! De ringte ikke/ sendte ikke melding før de banket på, jeg var på jobb så åpnet ikke døren. Dette var da den enste sjansen jeg fikk på å få pakken min så de erklærte den `forlatt` og sendte den til TYSKLAND. Deretter forventer de at jeg skal betale for å få den tilbake til Norge eller HENTE DEN DER SELV! DETTE ER UHØRT!!!!!!”

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Posted 4 years ago

“UPS - never again. It's 25th January I am still waiting for an international parcel delivery (UPS Express) that has been stored at Castle Donnington since the 19th January. Not mentioning that the parcel should be delivered long time ago, it took UPS a day to locate it in the warehouse after my 3 phone calls (wow, they have not lost it yet). They claim that they have disruptions due to Brexit so they are completely not prepared for something which is known to come for years. There is no information for customers on any pages, mobile app about disruption and longer delivery (you pay extra money for 1 day international delivery!). It takes ages to reach the call center. If you reach, you are informed that your parcel is stored but there is no reliable system that estimates the backlog and new dates - very surprising and disappointing for a large international carrier. Parcel tracking is very poor. A perfect example for a business case how to frustrate customers and loss the image.”

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Posted 4 years ago

“Absolutely shocking had a parcel stuck at Castle Donnington since the 13th January phoned god knows how many times to be told it will be delivered on such a day still nothing then had a Twitter message saying that I should consider it lost WHERE THE F*** IS MY PARCEL 🤬🤬🤬🤬”

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Posted 4 years ago

“A delivery from the UK to us in France ha been in Stanford No (le) Hope for 12 days. Brexit excuse being used. This is supposedly a professional company and has plenty of time to prepare for Brexit. What the hell is going on the management team need sacking.”

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Posted 4 years ago

“For the second time in 2 months, I've taken the day off work & waited in all morning so that I can receive a package, & for the second time, I've watched the tracking status change from an expected delivery time to telling me that delivery has been attempted. NO DELIVERY ATTEMPT WAS MADE! I'm sick of this company & their complete incompetence!”

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Posted 4 years ago

UPS is rated 1.2 based on 2,358 reviews