UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,430 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An update. My parcel HAS now arrived and intact! Website still insists that it is 'In Transit' meaning that it hasn't reached the delivery depot. This is directly taken from the UPS.com website: "Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date." So, I've given UPS another star (in my last review, I would have given them zero) because the information that I was told in an email from Customer Services (that my item would be delivered today) turns out to be true (who'd have thought it eh?) I still wouldn't use them however given the overwhelming majority of negative reviews here and on other sites and my own personal experience.”

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Posted 5 years ago

“Rubbish service wouldn’t even give them one ⭐️”

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Posted 5 years ago

“Wish I could leave zero stars - I can't however! UPS is the worst courier/delivery company I have ever dealt with. Sadly on this occasion it was Amazon that chose to use them (how I wish they hadn't)! My parcel was sent from Milano, Italy and managed to make it across the Channel and into the UK within a few days of ordering - so far so good. SInce Sunday 13th Dec, I have had numerous notifications that my parcel is 'Out for Delievery today' - yet my parcel hasn't arrived and is who knows where? UPS don't seem to know. I have had this 'Out for Delivery notification for each of the past THREE days (14/12, 15/12 & 16/12) - and no delivery. This morning, yes, another 'You'll have it delivered today (17th)' - this time in an email from Customer Services - the tracking part of the website disagrees however and says it is 'In Transit' (which apparently means it hasn't got to the delivery depot yet). The tracker on their website isn't an accurate narrative record of your parcel's journey (as it purports to be) - it is more like a work of fiction as it keeps changing what is being displayed - sometimes within an hour or so. So far I have had 'Out for Delivery' followed by 'In Transit', 'Delay', 'Out for Delivery', 'In Transit', 'Out for Delivery', 'In Transit' - you get the idea! All you get from UPS Customer Service are platitudes and the promise that it will be delivered today (this is now day 4), but they can't give me a time or even a slot merely 'by the end of the day' - which means (apparently) anthing up to 9/10pm. In an email from Customers Services this morning I was told, quote: "Due to this upcoming holidays, we are experiencing high volume of parcels... " Who would have expected THAT with Christmas approaching and most of the country in Tier 3 restrictions due to Covid and all but essential shops and stores being closed?! Another line in the email says "but good thing we have contingency plans to make delivery faster". Really? They clearly aren't working then! I'd bet the house on it not arriving today - time will tell if I have made an accurate assesment of this joke of a company. My advice? AVIOD, AVOID, AVOID.”

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Posted 5 years ago

“Don't use this company, they only want money. I send 2 parcels, paid for fast delivery upto 3 days, yesterday on the website I have seen delivery is today but today they changed for tomorrow, just want money. Contact with customer service absolutnie s.... No superior, no manager, don't see any problems, don't want refund, NEVER EVER AGAIN. Thieves.”

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Posted 5 years ago

“Rubbish! Worst company ever , I agree with all that Review, I believe you don't have any positive one !”

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Posted 5 years ago

“Worse company 1Z9W52528673084548 https://www.ups.com/track?loc=en_GB&tracknum=1Z9W52528673084548 24 hours biologic sample to be delivered and since 14/12/2020 nothing still in Germany this company is the worse be careful”

Helpful Report

Posted 5 years ago

“Christmas shopping tip: If you want to buy any item online or even send a letter, please try and avoid this courrier. Even if you love what the online seller is selling or even if the item is cheaper compared to another website, please please buy from that website that does not use UPS as a courrier! It is terrible. They will give false updates online then give you false hope that item will come within a reasonable time frame but no, it won’t! Trust me! They change the delivery date last minute, then change again and then one day you will not see any update at all and poof! Item lost. You will go through the hassle of filling up claim forms and without being given the reassurance of a definite time frame that they will resolve the issue. You will be unable to contact their local offices in the UK and instead you will be redirected to a call centre in the Philippines. So please, avoid UPS.”

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Posted 5 years ago

“Useless service! No idea how to deliver as paid for. Lie after lie told. On a par with Hermes as being dire.”

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Posted 5 years ago

“My road was closed so they couldn't deliver and I was not given an "InfoNumber". Endless circular algorithms drove me mad. I couldn't speak to a live body - absolutely hopeless service. Would never use them if I had a choice.”

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Posted 5 years ago

“Langenhagen, Germany to Stanford Le Hope, England 24 hours. Stanford Le Hope to my home 16 miles, over a week and still not delivered. what a joke company. first say delivering monday then tuesday. no show. then delivering on wednesday still no show”

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Posted 5 years ago

“Rubbish company, Rubbish staff”

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Posted 5 years ago

“Would never use this if given a choice. I though it would be great seeing it is a quite established provider, but could not be further from the truth. One delivery attempt and when I tried to track the parcel, it was so confusing. Had to sign up to some choice service just to track a parcel.....and even doing that didn't help at all. called the customer service and they said it's at a collection point in London....I live in Bedford, how do you equate that? Calling was also pointless, had to call multiple times and demanded it to be delivered to my home. will NEVER use UPS!!!”

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Posted 5 years ago

“1 star is flattery for this company. After one attempted delivery with a card promising re-delivery next working day, we are still waiting for any further attempts six days plus two weekends later. Phone service - a looping joke! Chatbot - a looping joke! Note to self - NEVER USE THIS COMPANY.”

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Posted 5 years ago

“Absolutely dire. Cannot deliver on time, keep pushing delivery date back and no available tracking information available. I agree they do not deserve any customers for such shoddy service.”

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Posted 5 years ago

“I put 1 star because there wasn't an option to put 0 stars. DO NOT USE UPS!!!!!!! I've been waiting my package from Italy for over 10 days (when it should take up to 5 days). I was told the delivery date and time but they didn't show up making me waste my time. Speaking with someone is almost impossible, the call is done by an automated robot that asks few questions (without understanding the answers) and just before being put in contact with a human agent, the call is ended. I'm speechless.”

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Posted 5 years ago

“Wonderful when they work but when they don't a nightmare Stolen, Missing or just pure lost ps5 ? UPS doesn't know if it's at the depot which of 4x, collected or delivered. Customer service is good but can't do anything and can't let you speak to depot ? Process of getting a refund will cost me so much time”

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Posted 5 years ago

“First of all I would prefer to give them no stars. This is the second time I have waited in for a scheduled delivery only for the delivery date to change at the end of the day to the following day. I foolishly have tried to sign up to My choice to try and gain some control over the delivery process which every other delivery company offer without the rigmarole of giving your details to the company. Unsurprisingly My Choice has proven to be as evasive and unreliable as the delivery service. So much so that now when I enter the shipment number it is not recognised. On top of this a delivery driver has left a package (contains a garment ) halfway up the garden path when it was raining. This company tests my sanity. I really do not know where to go. DO NOT USE”

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Posted 5 years ago

“This really is a useless courier service. Ordered some gifts and first was given a date for 2.12 - this was then changed to 3.12 because of a delay. On the morning of the supposed delivery (after I had arranged to have time off work) I received an email saying there was an Exception Notification. However their website still said the delivery was scheduled by the end of the day. So I stayed in all day waiting and no delivery. Now it has updated to Monday 7th December instead, although their website shows that the parcel has arrived nearby at 6 PM today. This leaves me completely confused, as I cannot trust this company to keep to their scheduled delivery (their email notification says there will be a delay of one working day, but their website says it will only be in a few days time. Do NOT use this courier ever, it is thoroughly useless.”

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Posted 5 years ago

“So I needed to deliver my parcel by the end of Wednesday and I chose UPS express saver for that on Sunday night to create my labels. The service showed me it will be delivered by the end of Tuesday. It got delayed however and Wednesday morning it was out for delivery as it has reached Belgium but not the exact town. I was fine as I had an extra day and by the end of Wednesday it changed to Thursday and so the delivery service for which I paid more for was 48 hours late. My receiver meanwhile left for other country as UPS could not deliver on time. I wasted so many hours on phone with them and it bounced back and forth to UPS UK to UPS belgium and in between I got call from UPS Netherlands not sure why and asked me to give us the receiver's number which is obviously they know from the package. After spending my precious time and balance calling them, they are so shameless to not admit their mistake and while I called them to deliver my package back they said you have to pay for that. What a stupid system is that. I complained to get my full refund back because of 48 absence of delivery and I am not going to pay a single penny for return. The response of that claim is yet to be made. I spent 25 pounds on the delivery and lots of calling them in various countries and my time was wasted with this pathetic service. I do not ever recommend these fools for anyone to give their parcels too. They just loot money out of you and are shameless to apologize and admit their mistake. Worst ever experience delivering a package to any place in the world for me. Now my package is hanging and I have no clue how to deal with these people.”

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Posted 5 years ago

“Undoubtedly the worst delivery company there is and by rights they don'[t even deserve one star. I was promised my parcel twice last week and again promised delivery today but it has still not arrived. On speaking to customer services it was a complete waste of time even though I gave them the tracking number and details of when it should have arrived they said they couldn't give me any update as to where my parcel actually was only that it was in transit which is the same information I have received in their emails. Their service is so bad and unreliable I certainly would never recommend anyone to use their services and I am surprised that these people are still in business.”

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Posted 5 years ago

UPS is rated 1.2 based on 2,430 reviews