UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.18

1.2 Rating 2,289 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Avg Email Response Time	3.33 minutes

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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116

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service fail to deliver to the first date on a Friday then i wait 2 days only to find out that they cant deliver on the next date because they cant find the address, something i have never had a problem with for other company such as amazon. They keep you in the dark failing to update you on why your parcel cannot be delivered until a day or two later.”

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Posted 4 years ago

“took 40 minutes to organise a pre paid schedule pick up really bad service”

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Posted 4 years ago

“BIG LIARS AND LAZY DRIVERS I live in Canada Toronto near jane and threthewey area I PAID FOR AN ITEM TO BE DELIVERED THE DAY I WAS OFF FROM WORK. I WAITED THE WHOLE DAY ONLY TO GET A NOTIFICATION ON MY PHONE THAT MY ITEM WILL BE DELIVERED TO AN ACCESS POINT BECAUSE THE DRIVER ATTEMPTED DELIVERY AND NOBODY WAS HOME. REALLY??? HE DIDN'T BOTHERED TO COME THEN HE LIED ABOUT IT. ITS LIKE THEY HIRED A BUNCH OF LAZY, LIARS DRIVERS WORKING AT THE PLACE. I called and customer service didn't have any tangible reason to say but only to tell me he was sorry but there is nothing he can do. There was a driver who used to be on my route before like 6 months ago he was the best but now I don't know why they decided to switch him with this lazy and liar person. He sometimes even forge your signature and sign that I have received the package while I haven't then 2 or 3 days later he shows up and delivers the package and if you not home, he doesn't care he will leave it at the door for thieves to steal it even though he knows clearly it's not a safe drop Government of Canada should have this company reviewed CUSTOMERS ARE COMPLAINING TOO MUCH. And very important items or parcels have been lost through this company”

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Posted 4 years ago

“My parcel sat in their depot at Stanford Le Hope for three days before continuing on its journey- why?!!!”

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Posted 4 years ago

“OMG.... there's a driver doing collection around Clapham, South London. He is so rude and unprofessional. I've never met any courier driver so unprofessional like him. He stands outside smoking and expect the customer to send parcel down to him. He's not polite and really uncivilised. I'm really shocked they work with such drivers. I had a 55kg parcel on third floor and driver refused to come up for the parcel. He eventually drove off without collecting the parcel I've paid to be collected. It's really sickening”

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Posted 4 years ago

“I rank UPS to progress a parcel I was expecting from the USA and that was being sent via UPS. Because it was a ‘small package ‘ as the Customer Service operative described it they had handed it over to an international carrier. He could not tell me who that was and could only say that I should ring my ‘local post office’. As I am in Cheshire UK and as far as I am aware my package is in NY USA I don’t think my post office could help. The Customer Service was atrocious and he could not care less.”

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Posted 4 years ago

“I give them 1 word 3 syllables Horr-i-ble!! They tell you that your package is in route & doesn't come until the next day! Other times they delivered late as almost 10pm, also there were times when they delivered to the wrong address! I would love to have a great experience, but it that would be a miracle!!🙄🤔😥😡”

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Posted 4 years ago

“It's honestly a joke. Took 3 days to scan a package. 10 Days from Germany to UK.”

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Posted 4 years ago

“2 days waiting in for a collection. Staff at their call center given 2 wrong addresses for pick up. How can this possibly happen?? Worse company I have ever dealt with. Train your staff!”

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Posted 4 years ago

“Horrible service- Do NOT use them! Worst courier service in the UK. NEVER use them! I thought UPS was one of the best courier services in the world ( if not the best). I was completely wrong. I can easily say UPS is the worst courier I’ve ever dealt with ( excluding national mail services ). This review is about an international shipment- but I can see even domestic shipments are very bad, based on reviews. - Their website is useless and it’s so difficult to navigate. When you log into your account things get much worse! SO confusing. -They never came to collect my letter. I immediately logged into my account only to see that collection was ‘unsuccessful’- no further explanation. - I thought let’s give them a second chance and I tried to re-arrange the collection. Nothing- the system doesn’t let me reschedule the collection! - After reading all the reviews here I decided to cancel my shipment and collection. - The system didn’t let me do any of the above- it’s really rubbish. - I emailed customer service and their response, not empathetic at all, was to give instructions where to click on the website to cancel the shipment- as that I hadn’t done this already myself. They also said they can’t cancel it from their end; this is outrageous! - I replied saying they must cancel it themselves as I can’t do it online and demanding my shipment and collection money back ASAP. - I’m waiting for their response now. Apart from all the above, the confirmation email they send and the information on the website is terrible. You can’t even find how much you paid for the shipment and the charge for the collection wasn’t stated during payment. UPS why is your website, service and customer service so bad?! Do you really want to lose thousands of customers? Or is it that you don’t care about residential deliveries and you are mostly used by companies and not individuals? All of us who commented here will never use you again. Do something if you want to keep existing. And give me my money back ASAP!”

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Posted 4 years ago

“Sat in all day waiting for delivery of a parcel that left depot 07:30 thirty miles from me. Tracking website just said delivery by end of day every time I updated it. At 19:30, TWELVE hours after it left for delivery, it updated to say parcel was being returned to depot.!! Delivery delayed by 1 business day, estimated delivery by end of day. No reason given for failure to deliver. I've had various couriers recently, but UPS are by far the worst. And now having changed plans, I won't be in to receive the parcel IF they do manage to arrive.”

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Posted 4 years ago

“The worst courier company in the UK”

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Posted 4 years ago

“I was driving down route 420 going south in Delaware County when an ups truck came out of a side street cut right in front of me and stopped dead. He was right in front of me, so I didn't have time to go completely around the driver, it was like the driver did this on purpose so that the right side of my bumper hit the truck. the driver got out of the truck and looked at the damage. So I asked him about it and he said there was none, and drove off. i gut out of my vehicle and saw that there was damage to mine. I called the company and all the responses I was given is the need to make a throw investigation. One of the supervisors called me and said the matter is still under investigation, and haven't heard from them since. I hope that I do soon or I will spread this all over Facebook and wherever else I can. So if ups is reading this complaint, be it known that I will take this to the ends of the earth, to get my satisfaction.”

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Posted 4 years ago

“UPS IT S THE WORST COMPANY I EVER WORK WITH! I’m trying to call and email them for over than one month and they literally don’t give a s**t. They lost my package with an har drive inside, with ALL MY DATA because when the package arrived at my home address I wasn’t even home, I was at work and they told me that I signed for it. How? Explain me... So guys now every single time when I’m calling them they just telling me to wait and to send more proofs through fax. This is disgusting, Im not gonna use ups never in my life! Terrible service!”

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Posted 4 years ago

“It takes 11m37s over the phone to organise a collection that was prepaid online (ie. they already have all the details of sender and destination, but still need to ask for these again after they said they had them...) UPS is not in the 21st century”

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Posted 4 years ago

“Worst company ever. Twice the delivery person left notices at the door when I was in the house. I have no idea why they could not knock but found it easier to just leave a note and say there was no one. I also wonder why they did not call on both occasions when they had my number. The second time that they attempted to deliver, they called me and I had just gone to the shops. I advised the guy that I was ten min away and could rush home to meet him. He was not prepared to listen and I wondered why he had called in the first place. I have seen this afternoon that they left a final notice. Having just looked at the reviews, only 4% would rate UPS services as excellent. Today I join the 92% on TrustPilot who say they are very bad. It is so disappointing that after waiting for a whole week the only message you get is that they will not attempt to deliver again.”

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Posted 4 years ago

“They don't seem to care about the people they are delivering to. UPS sent me an email saying that they would deliver my parcel the next day, by the end of the day. This meant I was committed to saying in all day. The next day no delivery At about 19.45 had an email saying they would deliver the next day. No comment at all about the non delivery. No apology. Again delivery would be by end of day. It did arrive. Is it too much to say sorry when you don't deliver? Why can't UPS be more precise with delivery times? Other delivery companies give accurate times down to two hour slots!”

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Posted 4 years ago

“This company genuinely needs investigated. I've never seen such negligence when it come to customer service. UPS employees actually told me that the trackers doesn't work. The customer service can't contact other departments within the organisation. I paid the import tax and its still telling me I owe money. Its a circus, I'd laugh if it wasn't so serious. I don't actually think they deliver a single parcel on time, actually I think you should just be grateful you get it at all!”

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Posted 4 years ago

“Worst company every, dont ever use them, I've updated my adress 4 times ffs what the hell is wrong with you guys honestly, and its gonna take 2 days to process that now and probably still wont get it right, just close your doors guys you are a failure to the mailing service, not to mention your employees are lazy af and wont walk 10 feet to a door, like I said close your doors and give up, I haven't found 1 good review for you either like that should be a big red flag that your company is not working, I'm thinking about sueing you guys for all the headaches you've caused me over the years with your stuupidity.”

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Posted 4 years ago

“I bought a present for my sons birthday, who lives miles away. Ups were the parcel service. Delivery day specified, my son stayed in all day to receive parcel. 9pm came and no delivery. Tracking gave no update. Tried to contact ups and phone message stated that they were not taking calls until further notice. Email contact was just a list of generic menus, no way of writing anything. Customer service non existent. Contacted the suppling company and they offered me a replacement item, no quibble, but it would be sent by ups. Four days later and still no tracking info for this second parcel. Missed my sons birthday. Kicking myself and should have bought through amazon, they have never let me down on hundreds of deliveries. Only went elsewhere to save £30 on the item price, more fool me. Also, had an email from the supplier stating yhat ups were a generally a good company and only had 1% of parcels go missing. That one in every 100... multiply that up to the hundreds of thousands of parcels ups deal with every day and they have a serious problem. DONT USE ANY COMPANY THAT DEAL WITH UPS. Be warned”

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Posted 4 years ago

UPS is rated 1.2 based on 2,289 reviews