UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,430 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very bad and unprofessional company. They need to really listen at all the bad feedback they receive and take some action. It’s the last time I ever use UPS. Don’t use UPS unless you have the patience of a saint.”

Helpful Report

Posted 5 years ago

“Item ordered from Germany almost 2 weeks ago, then subject to delays due to recent Eurotunnel delays which was fair enough. I got an update in early hours of 31/12/2020 that the item would be delivered some time before the end of the day. It's at a depot 25 miles away in Essex. At the end of the day another update blaming Eurotunnel delays...ridiculous as their location is nowhere it!”

Helpful Report

Posted 5 years ago

“Wish I could give no stars, as a small business owner they have lost 20 out of 160 parcels. They ignore my emails, close open cases without giving a reason even thought some parcels have been missing for 2 months. The dip into your bank account for payments anything up to 7 days later so you canniot keep a track of payments. PLEASE DO NOT USE THEM, I WISH I HADN'T AND IF YOU DO YOU'LL REGRET IT!!!!”

Helpful Report

Posted 5 years ago

“Appalling service Appalling service, or rather lack thereof Item posted via a UK company to Cork, Ireland in time guaranteed Christmas delivery. No sign of item, no update on tracking reference. Inconsistent stories from staff when you eventually get through to someone. Promises of call-back within the hour that that are never honoured. When I called again to ask why I have waited for two responses, not received, I am told that the department is, already closed so the call would never have been forthcoming. I was told they do not have a section that deals with complaints and there are no senior staff in charge. I shall be boycotting companies that deal with UPS in favour of those that use professional Couriers. This blatant disregard for clients and their customers is either a very arrogant move or a fast way to give the competition more business.”

Helpful Report

Posted 5 years ago

“First and last time used by this company! The worst service ever! I recommend everyone don’t use this company as it is only a waste of time and money. Got a text msg with details and tracking number when it will be delivered and they stated has been delivered on a different day!! I was waiting all day for the parcel as it was Christmas present. Allergy they attempt 3 times to deliver my parcel but unfortunately CCTV shows something different ( no attempt has been made), but it never arrived. Called customer service and I spent 2 hrs on the phone having different version of the story such as: 1st your package has been sent back, 2nd your parcel is in the depot, 3rd your package hasnt been scanned from the driver (supervisor), 4th the depot is going call you back like that you can collect your parcel ( supervisor) - this never happened. 3 days waiting for an update ( phone, email, sms ) nothing at all. I wonder why would they have our contact details if then they don't bloody use it. Now this parcel is going back to the sender instead of being in a depot where it could be collected, thanks to this terrible company the parcel can't even be reshipped as the borders are closed. Thank you UPS FOR BEING SUCH AN INCOMPETENT company.”

Helpful Report

Posted 5 years ago

“UPS Nightmare ExperienceThis is Barbara from Whitby Ontario. We sent via UPS a package with birthday gifts for our grand kids living in USA, whom we did not see for over a year now. It's not enough that Covid is our reality and that there is no possibility to travel, but this parcel was lost in the process. We tried to contact UPS waiting on the phone for hours, finally we spoke with a rep and they acknowledged that the parcel was lost and started an investigation. Once it was certain the package was lost, they started a claim which we filled out with a total value of $96, not including $27 for shipping. After a month of waiting, they sent me a lousy $50 cheque. This is not about the money. This was very much about the emotional sentiment since the kids never received their birthday presents from their grandparents. They were looking at the door for a few days and nothing came. This is the last time we will use UPS.”

Helpful Report

Posted 5 years ago

“H5632362349 UPS are SCAMMERS who take customers money and make every excuse not to refund you when they don't deliver or even make attempt and send your itemm back. DO NOT use this cowboy courier firm or give them your payment details, you risk being scammed.”

Helpful Report

Posted 5 years ago

“Way bill number. 1Z74F45F6827556664 Had an Electric Scooter delievered today. Supposed to have been 2 delivered. Only one in the box. The box was left out on the rain leaning against our 4 x 4. Never Kocked or rung the bell. The box had been opened and it looks to me like something was removed from the box.”

Helpful Report

Posted 5 years ago

“The moment I was my parcel was delivered by ups I was like “oh no”. Soon enough, the tracking link that was saying that the parcel was supposed to be delivered today was changed to “sorry we missed you, pick up from the nearest depot”. In a pandemic. Around holidays. Nobody rang the building buzzer, flat door or my phone. Yes I was at home and awake. Called CS and they said they can’t do jack, saying they will attempt again tomorrow. “Well will they attempt the same way they did today, do I have any guarantee that tomorrow someone will actually *try* to delivery my parcel?” “No, no guarantee”. “So you mean to tell me that a door-to-door parcel delivery company can’t guarantee that my parcel will be delivered to my door?” “That’s correct.”. This joke of a company’s attempt at a delivery means I will hopefully jump in their van as they drive nearby, if they even drove near me. Absolute joke. I swear to God I will not order anything ever again that has ups as the delivery company. I also had to spam the tracking link as I received no notification whatsoever either.”

Helpful Report

Posted 5 years ago

“Paid for express next business day delivery and originally informed it would be delivered by the ‘end of the day’ - ok, fair enough that’s still next day. Then check if there’s any update the day it’s meant to be delivered. “Exception!!! Delivery rescheduled” but showing it’s done the hard part and made it from mainland Europe to Castle Donnington (Derby). Call them to be told “for reasons beyond UPS’s control it’s been delayed by one business day”. Once pressed it because clear it was “due to high volumes”. As I pointed out, “well why bother paying the extra if you just ignore it?” and then point out “that it’s now in your care and that fact you’re a bit busy is well within your control. If all roads were blocked I would agree it was beyond your control but if I were running a major international courier, I’d have anticipated Christmas being a bit busy”. All met with a cheery “that is correct”. Oh, and don’t bother with the app - it’s rubbish. The company won’t do anything about this. It won’t even read this. If you have the option to use another courier though, I’d do it.”

Helpful Report

Posted 5 years ago

“The worst courier service ever”

Helpful Report

Posted 5 years ago

“I sent a package with Christmas presents to my family and paid extra to be delivered within 3 days. It's day 6th now and I have no idea where the package is, because they can't track it, but they can assure me it's not lost (but can't tell me where it is, because they don't know... !!). Customer service? I mean if you are very patient you can try, although they will give you exactly the same information you can find on their website, so what's the point? Honestly. Save money and avoid.”

Helpful Report

Posted 5 years ago

“Order lost at Tamworth depot, reordered, 2nd order lost at Tamworth depot, I give up. Shambles”

Helpful Report

Posted 5 years ago

“DO NOT USE UPS-EVER! They took £14.99 for a parcel delivery they then tried to take a further £2.40 which my bank declined. Went with DHL via Parcel Monkey same parcel £8.49 next day tracked. Needless to say still waiting for my £14.99 to come back and their customer services (if you can call it that) could not be less helpful - they may as well shut that department down.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish service. My parcel was destroyed and delay”

Helpful Report

Posted 5 years ago

“DO NOT use this company”

Helpful Report

Posted 5 years ago

“Rubbish service. Always says out for delivery and never arrives! Don't even bother about about their customer service, useless. I would avoid this company at all cost! If I could give zero star, I definitely would!”

Helpful Report

Posted 5 years ago

“What a nightmare and still haven’t received my parcel. Paid extra to be delivered in 2 days. We are now into the 5th day at my parcels still sat at the same location. It’s a new light for my car which without is illegal to drive. I now have a handicapped child at home very frustrated that he can’t go out. Customer care is a waste of time. Avoid using this company.”

Helpful Report

Posted 5 years ago

“We shipped a large and heavy parcel to an elderly friend who was house-bound due to a pending hip replacement operation. Despite him being at home, UPS never bothered take the parcel to the recipient and simply dumped the parcel at an off-licence store in his neighbourhood. No card was left at his home, the package simply never arrived and we had to follow up with UPS in order to find out where the parcel actually was. My friend had to fetch the parcel (difficult because of size, weight and his age) and bring it home on foot. Seven telephone calls (more than 3 hours on the phone) later, my friend was eventually assured that a refund had been approved and was given a 'refund approval number', which he forwarded to me. A couple of weeks later we contacted UPS and were told that the refund was being processed for payment. A month later, the refund had still not been paid and we again chased UPS. This time we were told that the refund had never been approved and that no refunds were being paid due to the pandemic! In any business things can go wrong from time to time, after all, we all make mistakes! In such cases I would expect an earnest attempt to put things right. UPS clearly has no intention of doing this and is fundamentally a dishonest business, BLATANTLY LYING to get a customer off the phone with assurances of a refund while having no intention of ever refunding a service that they failed to deliver.”

Helpful Report

Posted 5 years ago

“World is number 1 rubbish shipping company”

Helpful Report

Posted 5 years ago

UPS is rated 1.2 based on 2,430 reviews