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UPS Reviews

1.2 Rating 2,291 Reviews
4 %
of reviewers recommend UPS
1.2
Based on 2,291 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 13%
Accurate And Undamaged Orders
Greater than 64%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Avg Email Response Time
3.33 minutes
Read UPS Reviews
Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 1st July 2025
Lisa Holmes
UPS 1 star review on 30th June 2025
Cristian S.
UPS 1 star review on 27th May 2025
Mary John
UPS 5 star review on 15th May 2025
Matthew
UPS 1 star review on 15th May 2025
Angela Jensen
UPS 1 star review on 15th May 2025
Anonymous
UPS 1 star review on 10th May 2025
Anonymous
117
Anonymous
Anonymous  // 01/01/2019
Worst company every, dont ever use them, I've updated my adress 4 times ffs what the hell is wrong with you guys honestly, and its gonna take 2 days to process that now and probably still wont get it right, just close your doors guys you are a failure to the mailing service, not to mention your employees are lazy af and wont walk 10 feet to a door, like I said close your doors and give up, I haven't found 1 good review for you either like that should be a big red flag that your company is not working, I'm thinking about sueing you guys for all the headaches you've caused me over the years with your stuupidity.
Helpful Report
Posted 4 years ago
I bought a present for my sons birthday, who lives miles away. Ups were the parcel service. Delivery day specified, my son stayed in all day to receive parcel. 9pm came and no delivery. Tracking gave no update. Tried to contact ups and phone message stated that they were not taking calls until further notice. Email contact was just a list of generic menus, no way of writing anything. Customer service non existent. Contacted the suppling company and they offered me a replacement item, no quibble, but it would be sent by ups. Four days later and still no tracking info for this second parcel. Missed my sons birthday. Kicking myself and should have bought through amazon, they have never let me down on hundreds of deliveries. Only went elsewhere to save £30 on the item price, more fool me. Also, had an email from the supplier stating yhat ups were a generally a good company and only had 1% of parcels go missing. That one in every 100... multiply that up to the hundreds of thousands of parcels ups deal with every day and they have a serious problem. DONT USE ANY COMPANY THAT DEAL WITH UPS. Be warned
Helpful Report
Posted 4 years ago
i had 2 different delivery from well know company and now both parcels have disappeared one laptop and clothes both have been lost the laptop took 4 mouths as ups was investigating the loss and now they are investigating the clothes being delivered to a place in scotland and i have to wait for my refund or new order until the investigation has be done never iagain will i pay for ups as quick delivery
Helpful Report
Posted 4 years ago
This is the worse service ever! This the third time that a package to be delivered has been on the truck and does not show up when expected. They keep showing that it’s in the area to be delivered for about 7 hours and when it’s 9 pm, (end of expected delivery) time, it still does not arrive. Avoid using UPS if possible since they are not reliable.
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Posted 4 years ago
Man, I paid $132.00 for some Air Jordan's for my son and tell my why the box came in all damaged..that's not even the worst part... the JORDAN BOX IS SPLIT down the middle!!!! SCREW YOU UPS. Y'all suck...bad. It won't even let me upload a picture either.
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Posted 4 years ago
this is the worst company for deliveries ever, they are unreliable and when you call them they cant even offer a solution and no way of collecting the goods. specially when the order is urgent. All they can say is sorry & they have no care for the customer & tracking is rubbish.
Helpful Report
Posted 4 years ago
No attempt to knock on the door me and my family been up since 7 am. We have a huge black doorbell on white door too that rings 3 rooms in the house and no attempt was used to use this let alone our letter box that we hear even when were sleeping. Just a papper through the door to spend money to travel to pick it up. I couldnt add photos or video because it dosent give me a option too it just says would you like too. Etc etc
Helpful Report
Posted 4 years ago
UPS must be the most unreliable courier company operating today. Appalling service all round. I have never had a positive experience with UPS - if you have then you’re indeed lucky. By turn they have lost, mislaid and incorrectly sorted parcels; attempted delivery when they clearly had not and made free-and-easy with delivery dates. Do the management ever look at reviews or police their employees performance in the field? Compared with companies such as DPD they’re a joke and should not be allowed to operate.
Helpful Report
Posted 4 years ago
2 months and still they can’t find my parcel or refund my money I wonder how they still running a business their link for complain doesn’t work customer service just take messages but can’t act eventually they send me link to complain that work and investigate I filled it and been told me to wait 8 days for investigation again nothing happened wrote back to them again they ask me to fill in another form to claim money back my experience with them is to avoid at any cost rude and unprofessional
Helpful Report
Posted 4 years ago
PLEASE PLEASE READ THIS REVIEW BEFORE… PLEASE PLEASE READ THIS REVIEW BEFORE YOU SEND ANY PARCEL WITH UPS!!! My tracking number is 1z63x3a30406077393 and I have been waiting since 24th July when my parcel arrived in Northampton and I was supposed to receive on that day. I waited until 7:00 pm and it didn't come so next day the tracking said it will deliver on Monday.. did not arrive then it said Tuesday did not arrive.. then it rescheduled the delivery to Thursday and today they are saying the parcel has been to delivered to my address at 2:01 pm but I am still waiting for the parcel and asked every unit and the reception in the cresset and no one has it..so UPS..you have already damaged my reputation and gave me lots of stress and I am going to legal action for compensation also report against your stupid service so you can not contact with anyone. I do not need your silly reply I just want my goods otherwise I am going to lose almost £500 for 2 pages ads. I have already sent you( advertiser email) in your email. I am so CONFUSED that they are saying in the first column that you are going through and in the last column is saying that our driver has deliver to your next? WHICH IS LYING because I have been here every day and sitting in front of the front door because this parcel is not an ORDINARY PARCEL.. we are launching our BRAND and we have 100's hours to get the design/colours/materials right because our aim to provide best products at affordable price. All our correspondings through whatsaap and email/telephone calls will prove everything. So UPS YOU HAVE LOST MY DREAM not JUST AN ORDINARY PARCEL ..you can not put MONEY! I dream of handbags and the past 7 years have been RESEARCHING and decided now IS THE RIGHT TIME because it will not be EASY to find good products due to this pandemic. SO I WILL TAKE LEGAL ACTION AGAINST UPS and I will fight myself. MONEY WISE I LOST £ 400 gave them to buy the material and shipping + £27.12 duty & vat + £416 for 2 full pages ads with PE magazine.
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Posted 4 years ago
UPS really bad experience! I was sent two packages (together) from Italy to London, I paid for the delivery at home and they assured me the arrival in 4 working days. they lied updating the tracking and writing that I was not at home for delivery when I was waiting for them, they lied when they wrote DELIVERED and instead I had not received anything, they lied again when I called them saying that there was a problem and I would have received the parcels at home within two days, after two days they said another day, and in the end they left my parcels in two different collection points and even put one in the expiry time! after 11 days I also had to go to take them myself!outrageous!
Helpful Report
Posted 4 years ago
UPS really bad experience! I was sent two packages (together) from Italy to London, I paid for the delivery at home and they assured me the arrival in 4 working days. they lied updating the tracking and writing that I was not at home for delivery when I was waiting for them, they lied when they wrote DELIVERED and instead I had not received anything, they lied again when I called them saying that there was a problem and I would have received the parcels at home within two days, after two days they said another day, and in the end they left my parcels in two different collection points and even put one in the expiry time! after 11 days I also had to go to take them myself!outrageous!
Helpful Report
Posted 4 years ago
I paid for something to be delivered to my house, only for UPS to leave it at a random shop that isn’t even the one next to my house. I haven’t asked for click and collect and was at home (working from home), ready to answer the door. I have been home all day, and called customer service to enquire about this. They informed me that apparently the driver attempted my house but I wasn’t in. I had been in and had been ready for the delivery all day. I don’t understand why the delivery driver would lie, except that maybe he was put off by the traffic on my road, but that is disgraceful! I paid for something to be delivered to my house and not click and collect. They had no solution except that I go and pick up my delivery, on a week where I’m really busy as it is and had scheduled deliveries do that I can get things I need to my house! Terrible service. If I had the choice, they’re the last service I’d use for deliveries. I sadly didn’t have the option because I ordered through a company that used them.
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Posted 4 years ago
Parcel arrived from china airway duty for 16kg parcel parcel lost 1kg from air port to my home , 8 items missing , not found refunded shipper , lame excuse made ,
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Posted 4 years ago
Absolutely HORRIBLE! My parcel was supposed to be delivered on the 24th of July then changed to 27th July so I went to the shop at 9:00 am instead of 10:00 and stayed until 7:00 pm instead of 5:30 pm. I tried to contact them by telephone..no joy..tried to chat with the virtual option ..no joy.. sent email..no joy..sent mobile number for SMS message ..no joy,, it was an important parcel but thanks to UPS it went in the drain, So no more UPS. I even paid my vat and clearance charges in case I am out so they can leave with the next door but NOTHING..
Helpful Report
Posted 4 years ago
They don't turn up when they say they will, tracking system is next to useless and automated phone system which tells you exactly the same thing as the online garbage. Customer support not valued in the slightest. Avoid and use someone else.
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Posted 4 years ago
Failed to deliver my parcel, failed to find out where it was after 10 days. Their customer support team is terrible - very friendly, but not at all helpful. They will only speak to the shipper, not receiver....because that is really helpful when they say they left the parcel somewhere at the receivers address, but don't know where! UPS offer no tracking, so expect to wait in all day....and hope they actually manage to deliver (after all they are a parcel delivery company, how hard could that be....)
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Posted 4 years ago
Paid a significant amount for postage received an email at 07.35am Weds morning 22nd July to inform me item would be delivered before end of day thurs 23.July its now almost 3pm after changing my plans and waiting in now get a message no explanation telling me item will be delivered anytime tomorrow Friday 24th have made plans for weekend based on their correspondence have informed seller of my purchased item the goods will be coming back and will not be accepted and they need to find another courier service will never ever purchase anything if i see the name UPS attached JUST gladly take your money waste your time and feed you lie after lie
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Posted 4 years ago
So after ups had delivered my parcel to the incorrect address, on previous delivery. I had to figure out where it was and pick it up myself. Now they have delivered a parcel, but the contents which are very expensive have been completely broken, and i'm having to send back to the sender, UPS are probably the laziest and carless shipping company I've ever know. This whole issue has cost me around £2200 and UPS won't to help at all or assume any responsibility
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Posted 4 years ago
After 4 days and 100 times I call Ups hearing deferent funny lies and waiting and waisting my time Friday Monday Tuesday finally on Wednesday bloody ups delivered my package, but Only 5 out of 10 items and 1 item is damaged and dirty. I don’t know how to thank UPS shame on you.
Helpful Report
Posted 4 years ago
UPS is rated 1.2 based on 2,291 reviews