UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

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UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shipment was delayed for 4 days and they changed the delivery time every time. In the emails, I ask one thing twice and they explain the other. The worst!”

Helpful Report

Posted 1 year ago

“If I could give 0 stars I would. UPS updated the shipping address to a random persons house, only way I found out about this was the shipper told me, not UPS. It was attempted to be delivered at that random location, an address I NEVER entered, after I spoke with someone saying they had updated the address to the correct one. Employees of customer service all had different things to say.. some said they updated the address, no suprise it’s still out for delivery in a completely wrong city in my state. (Keep in mind they told me they had updated the address 5 days ago) Some said there’s absolutely no way they can update the address.. ??? How is there no way you can update the address when you were the ones who changed it without informing me… I paid 30 dollars for overnight shipping, 6 days later no sign of my package, still out for delivery in a completely wrong city. Not to mention it’s extremely difficult to even talk to a real person, and even they do absolutely nothing to help. Tried to contact the billing department to file a claim, waited on hold for 20 minutes, someone answered, said nothing, I heard talking in the background, then they hung up. What kind of customer service is that? USPS on the other hand consistently gets my package here 1-2 days early. I’m going to try my best to avoid UPS in the future.”

Helpful Report

Posted 1 year ago

“I paid for next day delivery £30, my letter arrived in two days time and its incredibly difficult to speak to anyone about compensation / partial refund. UPS has somehow moronically allocated my order that I made on their website by buying next day delivery service and having a letter picked up from one company and delivered to the other, so are saying that because the company it was picked up from has an account with UPS it needs to be them asking for a refund... However, they never paid for the or even placed an order so they say they have no basis to ask for this refund. UPS also has no email so its not possible to email all the evidence through and you are dealing on the phone to someone with fairly poor English and 0 interest in getting this sorted. Basically Unreliable, Incompetent, morans, and a pain in the axxx.”

Helpful Report

Posted 1 year ago

“Simply the world's worst company. Every company that still ships with ups is now blacklisted.”

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Posted 1 year ago

“I can’t believe this awful company still exists, thieves of the worst kind, frustrating customer service. Unprofessional bunch of cowboys won’t even care to handle the very basics. To this company a lost package is somehow normal, please do your best not to ever deal with them.”

Helpful Report

Posted 1 year ago

“I have a package coming today, it was supposed to be here between 11:00 and 1:30 and then I do another tracking and then they say it's not going to be here till around 5:00 but I can change my delivery, So I can pick it up at a UPS store so I go through the process and this company instead of delivering it to me wants money for me to pick it up! I've never had a problem in the past but the next time I go in that store I'm going to ask them why does it cost money to change my delivery?”

Helpful Report

Posted 1 year ago

“It’s crazy that ups doesn’t deliver to Postal Office they don’t go there at all so for 2 days in one week ups sent my package back to sender which made me lose two brand deals and as a Contant creator, I needed that to make money so not only did I lose money that was very unprofessional so the Brand did not resend the product. You have a service post office so that you don’t have product coming to your house, to be safe but because they refuse to deliver it forces someone to give out their address ups doesn’t care about your safety . .. because of the rules it doesn’t make sense”

Helpful Report

Posted 1 year ago

“Dishonest and incompetent. Order Oct 2. Stated delivery Oct 5. Various “ tomorrow messages. 45mins to track. Find out now Oct 9. Didn’t bother to tell me that. Customer service not open. Trying to change delivery date and or location gets a loop. Judging from the review standards here, UPS also doesn’t give a s@*#%.”

Helpful Report

Posted 1 year ago

“This company is a joke ! Companies should refrain from using them as a courier service ! I am still waiting on my packages and its been over two weeks !!!!”

Helpful Report

Posted 1 year ago

“Never use this UPS. They steal my products l recent shipped my staff from to Zimbabwe and they steal 4 mobile phones from my package. Harare branch Supervisor Godwin his name is very reckless, when l needed him to help he even blocked me, fucn assholes. I still need my missing products as early as possible and you know where to contact me.”

Helpful Report

Posted 1 year ago

“The worst carrier that I have ever experienced! I bought a used golf club for $350 from Japan, and UPS charged $88 for its brokerage while the import tax is only $64.”

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Posted 1 year ago

“This the worst shipping company to redirect delivery to store location. I tried several times, and each time system is telling me to sign up. I was already logged in.”

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Posted 1 year ago

“If I could write zero stars I would, ups tried to deliver my iPhone but he tried to deliver to my neighbors door it now says failed signature attempt. How could a ups driver make six figures and deliver to the wrong door, ups need to see who they are hire because how could someone be soo incompetent to deliver a package, not only that but I tried to contact ups customer service and they were no help ups as a company needs to do better.”

Helpful Report

Posted 1 year ago

“Someone needs to tell these lazy effing A$$HOLES deliver to the address on the package, not the apartment complex office You freaking idiots”

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Posted 1 year ago

“This company is a joke. The website sucks. The customer service. The drivers suck and don’t know how to drive.”

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Posted 1 year ago

“Drove straight past and said they couldn't deliver. Do you they need me to step in front of the van and flag them down?”

Helpful Report

Posted 1 year ago

“I can’t give a zero or trust me I would. So here’s a true story. On Friday last I was told via email my parcel would arrive between 1.15pm and 4.15 pm . I arranged to leave work and be home for 1pm. I received another email that day in the morning saying there was a delay. No further details. I then received an email saying it would arrive between 12.30 and 2.30 (so much for a delay!) the message arrived at 12.16pm! I dashed home breaking all speed limits as the parcel needed to be signed for apparently so I could be there for 12.30 onwards. Nothing arrived all day and at some stage mid afternoon I received another message saying it would arrive before the end of the day (7pm). I wasn’t overjoyed but at least it was still coming. Now dear reader you will have guessed where this is going. You are correct… it didn’t arrive at all!!! They now want to deliver on Monday. We can’t take it, we both have to work! I will attempt to ask a neighbour, it’s a big box and they are all elderly and signing is another awkward thing for them. I can’t use a ‘safe place’ because they want me to waive responsibility for its state or safety on delivery.. really!!! would you trust them after this!!!! UPS may reply to this and say how sorry they are and make an excuse etc about weather etc (it was a fine day) but beware because they did exactly the same thing before with a delivery from the same company I purchased from , albeit it last time it arrived just before 7pm. I can see The parcel left the depot at newhaven at 09.30am (allegedly) we are only in Worthing. So my question is .. is this acceptable because I think it’s an absolute disgrace! Dear reader, make your own mind up please but be careful to consider EVER using this company. By choice I will never use them! I will also be detailing all of this and my other experience to the company I purchased from. UPS before you reply with a lame excuse or un-truths. Check your records please!! I will be waiting to prove all of the above! Also readers have you tried contacting them… almost impossible by any means!! There’s a reason for that!! Date of experience: 27 September 2024”

Helpful Report

Posted 1 year ago

“Does UPS see these all bad reviews? They don’t want to anything? I gave them two parcels in one month and they lost both of them I’m struggling to get back my parcels and show them all prove which are showing drivers pick up and scanned but they make the case complicated To be honest no one have good experience with UPS and I hope everyone before choosing them see how people review them”

UPS 1 star review on 20th September 2024

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Posted 1 year ago

“They 'lost' everything we own... My wife and I made an international move from Ireland and decided to use UPS to ship everything we own. 12 boxes in total and they lost, not 1 or 2 or even 4. They lost all 12 boxes. What's worse, they're avoiding the claim payout. I cannot believe this is happening but it looks like we paid 1220 euros to have UPS 'lose' everything we own, period. For the love of all that is decent in the world, I beg you, avoid the company like this plague.”

Helpful Report

Posted 1 year ago

“I paid for a package to be delivered and had note on my door to knock. All I got was a sticky. I called them 9/10/24&9/18/24 and both time they said they would deliver. Then a Lisa Coon called back and said I had to pick it up or they would return it. I had to get out my sick bed and go and pick it. I didn't not to sign for it so the lazy driver could have just left it. My phone number was right below my name. So they never meant to deliver it. They block my number so I couldn't track it. Called the complaint line they make a lot of noise so they could hear me. They are worse than USPS.”

UPS 1 star review on 19th September 2024

Helpful Report

Posted 1 year ago

UPS is rated 1.2 based on 2,394 reviews