UPS Reviews

Name: UPS
Address: Forest Road, Feltham
Rating: 1.19

1.2 Rating 2,461 Reviews

4 %

of reviewers recommend UPS

Company Reviews

Questions

Metrics

1.2

Based on 2,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

08457-877-877

Email:

info@ups.com

Location:

Forest Road
Feltham
TW13 7DY

Write Your review

Tell us how UPS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

UPS 1 star review on 19th September 2025

Chiranjibee Sangroula

UPS 1 star review on 12th September 2025

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting for a package and said someone made an attempt and I was in my office next to the door and there's nothing on my Ring doorbell camera. Tried to get in touch them and their chat is horrible, called and said they'd call me back and then said it was because I owed money for duties which I paid a week ago.”

Helpful Report

Posted 3 years ago

“They nearly lost my wedding dress after I forked out nearly £500 import fees. I had to drive 2 hours to the depot to pick it up. After 3 hours of waiting they finally 'found' it after it had 'fallen' behind something. I would not have had my wedding dress if I hadn't gone to the depot myself. It would never have been delivered. Absolute shambolic company.”

Helpful Report

Posted 3 years ago

“I am expecting my package from Nigeria since last week until now I don't know what is happening with the package after paying higher than a regular shipping, don't even know whereabouts of my package tracking just says delay!”

UPS 1 star review on 27th September 2022

Helpful Report

Posted 3 years ago

“UPS was paid to deliver a package. They get it within 40 blocks of my home, and DROPPED IT OFF WITH USPS to complete delivery 5 DAYS ago. Still not here. Is this a USPS problem? I didn't pay USPS, I PAID UPS. QUIT partnering with someone else that CAN'T DO YOUR JOB FOR YOU.”

Helpful Report

Posted 3 years ago

“I paid to have my medication delivered next day on Saturday September 24. No one ever told me the did not deliver on the weekends. I waited all day Monday the 26 til 9pm for them to deliver my medication. I spoke to customer service many times and all the said that it will be delivered by the end of day. This is not the first time this has happened. I get notifications saying I am next to be delivered then it suddenly changes. Horrible customer service. Would not recommend to anyone!!”

Helpful Report

Posted 3 years ago

“If I had an option for a zero star, I will rate it a zero Staff is rude, drivers are worst If you need your package urgently please forget about it.”

Helpful Report

Posted 3 years ago

“terrible company and not capable of shipping a parcel to the UK from the US. I have used UPS several times and only once has the process been smooth. They are holding a parcel from the US and refusing to deliver it because I am not supplying them with a tax ID number. I told them this does not exist for individuals in the UK. They now want VAT numbers which I told them I do not have. In the end, after several weeks of fighting with UPS, I asked the sender to request that they return the parcel to them so that they can send it using Fedex instead. I was dealing with Divina Balicastro who ended up ignoring my email and was not able to help get the parcel delivered. I always make a point of asking senders now to not use UPS and offer to pay extra if needed to use Fedex”

Helpful Report

Posted 3 years ago

“Not sure how they can claimed as failed attempt when they did not even attempt. The customer service is an absolute joke and the drivers are liars. Talking about reducing carbon emissions, don’t plant trees, play your part by making it one successful attempt for delivery instead of multiple failed ones. How is this company able to operate legally? Too bad the lowest option is 1 because even 1 is over complimenting the company”

UPS 1 star review on 23rd September 2022

Helpful Report

Posted 3 years ago

“Shipped a package thru Staples / UPS. A gift for my cousin recovering from previous Breast cancer and recent knee surgery. I was sending her shopping bags on wheels to make store trips easier on her. A few other gifts, her cat of 14 years recently passed due to health issues. I bought stainless steel cat measuring spoons in remembrance of him. After over a week she says she never received package. I then contacted ups thru the tracking. They said my items were lost. Requested a description of the items I sent. Then they said my package was damaged. They filed a claim and then told me my package was to blame. And that they wouldn’t reimburse me for the contents. Staples says they wouldn’t reimburse me for the SHipping because UPS DENIED the claim. First of all Staples associate weighed and labeled my package. They said nothing about me reusing an Amazon box. Which was in excellent condition. I’ve done it before. (Recycling). I taped every corner and top to bottom. UPS did not refuse to ship it. What I believe happened was because the Staples associate listed the contents as purses or bags. Someone thought to open it and see if it was worth stealing. If the items spilled out of the box which was obviously retrieved because otherwise how would you know it was an Amazon box then the items could have been collected because they were all together I had items inside of the bags and they were two bags. How is it that UPSlost the contents but not the box? UPS asked for a description of my contacts which I ANSWERED. Just doesn’t make sense that you knew it was an Amazon box. But you lost the contents which were as big as a box. They were sentimental things that could be replaced and re-bought if UPS and Staples reimbursed me. Not pleased at all with the customer service not pleased at all with the tracking service notifications not pleased at all with the results. Times have changed and no one cares.”

Helpful Report

Posted 3 years ago

“I had horrible experience with UPS and I'm still having it... Avoid them, there is no service from them given. THEY NEVER DELIVER THE PARCELS. I bough some clothing online the the parcel was sent trough UPS. They say was delivering on friday between 11:15 - 15:15... At 12 more or less it was a message on the taking details saying no access to the premises due to a missing code, like I'm living in private area... there is a bus stop just in front of my door, just one day before I've got an argos delivery, I'm getting deliveries from different delivery companies and no problem. Also there are passing luton vans and lorries passing by all day long... But the are not able to complete the delivery. At the end after one week calling them and making complaints I had to go from Acton to Kentish town to pick it up myself to the depot... Now second round coming and seams the same problem... I had to get it delivery on friday last week and again same problem. But now I'm not able to go an pick it up myself and as is a heavy parcel, and I do not have car to go and pick it up myself. I don't know what do I'm going to do, as call them it does not change anything, is just a big waste of time and nerves. If you don't get your mental health down trying to get your parcel delivered, avoid this company under any circumstances. I couldn't as was the seller who was choosing the delivery company, but I defenetly will contact those two sellers they sent me the parcel through UPS to let them know how is the no service they are not providing.”

Helpful Report

Posted 3 years ago

“Drivers lie and are negligent. They report to UPS they've left a shipping label when they have not. They leave packages outside a building gate without attempting to deliver them to the addressee's apartment. They lose packages they have picked up and UPS refuses to give the sender a copy of the receipt and pay for the lost package.”

Helpful Report

Posted 3 years ago

“Awful service and tracking. You will be waiting all day for a package and then around the end of the delivery time you will get a message saying it will be delivered the NEXT DAY. Very bad service, things don't come on time and you waste your day waiting!”

Helpful Report

Posted 3 years ago

“Literally the worst delivery service. UPS person came to my house to deliver the package at 2:00 but it needed a signature. Why would an adult be at home at 2:00 on a weekday? Of course no one was home so they kept the package. They are not going to try and deliver it again until FOUR DAYS LATER. I’ve already been waiting for a week and now the package is just sitting around somewhere at a UPS warehouse a few miles away. I was thinking that I could just go pick it up myself so that I didn’t have to wait. Not only does it literally cost 12+ dollars to pick it up MYSELF I wouldn’t even be able to pick it up until FOUR DAYS LATER. I know that my package is literally just sitting around somewhere so why can’t I get it. I could just go find the truck thats driving around with it jesus christ. This is so complicated for no reason it should be that difficult. UPS sucks🤮”

Helpful Report

Posted 3 years ago

“My brother had agreed to send me coins from Colorado, I am in New Jersey. The first time it was flawless it came before expected and was all together in the box. Nothing wrong. The second delivery however, the box was slit open and plastic was sticking out of the cut. When we opened the box it was a total nightmare. Coins were everywhere. The wrappers had gotten ripped open somehow, but I was very dissatisfied. Never had I had such terrible service from ups it's usually your competitor I have problems with. Very poor service as it seems the package was thrown around due to dents in the box and contents out everywhere.”

UPS 2 star review on 16th September 2022

Helpful Report

Posted 3 years ago

“I didn’t know it was possible for a company to offer such terrible service. I paid over £300 for express shipment - over 3 weeks later the package has still not arrived while I have been assured by 5 customer service agents on consecutive days that it will be arriving the next day - everyday I stay home from work to get it and it does not arrive. Avoid at all costs. Worst service I’ve ever experienced.”

Helpful Report

Posted 3 years ago

“Deliveries don’t reach the intended address but instead the driver is just delivering all his deliveries to a local drop off. He doesn’t even attempt the home deliveries.”

Helpful Report

Posted 3 years ago

“Complete waste of time. Waited 2 days fir delivery only to be informed it's at a drop off point. Failed delivery company can't even do your primary task.”

Helpful Report

Posted 3 years ago

“UPS useless, staff doesn't know what's happening. They lost my package which was worth $2000.00 . No one gives a clear answer, I sent 15 emails not a single reply. Over two weeks every day I called them up always a different excuse and oh sorry we will deliver next day, when today i get the customer service assistant telling me that my package actually been missing. They don't know where it is. DO NOT USE UPS !!!”

Helpful Report

Posted 3 years ago

“Let down repeatedly by a completely unreliable UPS (who used to be good?) As a business customer shipping regular stock to Amazon FBA I have paid and arranged for UPS to collect and deliver several separate shipments over the past few months. The collections were all paid for and confirmed by UPS but then UPS failed to collect each of three separate shipments on the arranged day with no notification given. I had to call their customer services the day after the shipment should have been collected and UPS then arranged to collect them the day after that. All were collected 2 days late. Then the final straw - My last shipment was not collected at all despite calling UPS on three consecutive days! It remains uncollected and is now a week late! I raised it as formal complaint with UPS two days ago. UPS then promised that someone would call from the local depot to rectify the issue and collect the shipment. Nobody called and the shipment remains uncollected. I have now given up. UPS are 'partnered' with Amazon and I'm sure Amazon and more importantly the many other businesses that sell on Amazon and use UPS through Amazon are also not happy with the way they appear to be letting business customers down. UPS have cost me time and money and are negatively affecting my business. There are others complaining of similar issues so I am not alone.”

Helpful Report

Posted 3 years ago

“Fabulous service, collected parcel 1600 in London and delivered to me in Spain at 12.40 the next day, less than 24 hrs, great price for such a quick delivery, very impressed, thank you”

Helpful Report

Posted 3 years ago

UPS is rated 1.2 based on 2,461 reviews